Was there this morning with Granny Camp. Staff and owners were present and amazing. Educated me on…read moreSO much. Great store. I'm a fan!

Small town, well established jeweler. The jewelry is not cheap but it is high quality…read more My husband took jewelry in to be repaired and they were not very friendly; however, when I went in they were very nice and friendly! I will be back to check out their Christian jewelry!

What a treat to be a customer at Reiner's Fine Jewelry where they understand service and have the…read morecompetence and experience to work with fine jewelry! The store is beautiful, easy parking, safe shopping, no upselling, and work was accomplished with professionalism and creativity. Steve is a jewel himself. All the staff is delightful, caring, and topnotch. We are fortunate to have such a professional jeweler in Houston.

We had a good experience here! My fiancé brought in a stone we bought elsewhere. We had our stone…read moreset and requested a hidden halo, and they did an amazing job. The craftsmanship turned out beautiful, and they brought exactly what we envisioned to life. We're so happy with the final result and highly recommend them! Apart from that, I have been trying to get in touch with them to ask a question about my ring, and have called them many times over the course of a week and have gotten no response. Maybe you have to go in store to speak with them? Not sure but that's the only reason I gave four stars instead of five; communication could be better. Overall we are satisfied with our experience!!

My wife (fiance at the time) and I were shopping around for simple wedding bands. I contacted a…read morenumber of stores in the area and when Craig Cassio answered the phone, he impressed me right from the start. He was friendly, straightforward and very informative. We went in to the store a few days later and were met by their son Josh (it's great to see what a family business this is!). Again, he was very friendly and helpful, answering all our questions and striking that balance between helping and giving us the space to figure out what was best for us. The checked with three different suppliers and got exactly what we wanted and got it here quickly. When I came back to pick the rings up and pay the balance I got to interact with Michelle. Once again... bright, friendly and very helpful. She gave me a number of tips on keeping the rings in top condition and all three congratulated us on the upcoming wedding before I left. Wonderful experience and I'm happy to business with them again!

I left my 50-year old diamond solitaire ring at Cassios' for a larger diamond upgrade. When I got…read moremy ring back, the unique finish on the gold band was DESTROYED in the process. It looked like the band was polished clean with NO trace of the unique design. The Cassios' chose to deny ANY responsibility for the damage. They would not even acknowledge that the finish existed when I left the ring or that they could possibly have removed it. They charged over $500 for the "repair" NOT including the price of the diamond and flatly refused to refund the "repair" charge. I spent over $2600 to upgrade this ring. They destroyed the unique character of my vintage ring and expressed NO concern whatsoever for my dissatisfaction. They immediately went into legalistic defense mode...deny deny deny. They treated me like a grifter despite having been a repeat customer for many years. Mr. Cassio was defensive, arrogant and patronizing when discussing the problem. Thirty years of experience in the jewelry business does NOT make one infallible. Human beings can make mistakes. Taking responsibility and MAKING THINGS RIGHT is the very LEAST that an HONEST business person should do. Nothing has been made right in this situation. My ring was IRREPARABLY damaged. Cassios' IS responsible. Their denials and nastiness are inexcusable. I don't want to wear my ring now. It does not look the same and it only reminds me that the Cassios' ripped me off and treated me like trash.

These folks are professional jewelers with integrity and a strong reputation. I've always been…read moresatisfied with their work.

I found CJ David as I needed my wedding band resized. I went in and they gave me a estimate and I…read moreleft my ring with them. It took them a few days to complete and they called me to pick it up. As she told me it looked brand new. They cleaned and polished a ring that hadn't had that done in years. I wash greatly satisfied and will use them again.

I went to the Silsbee location. Wendy Bentley was so great! She helped me with a repair to my…read morefavorite bracelet. This is my third time to use this location of Coats Jewelery, to help repair fine jewelery (a necklace and a ring before). They could not have been nicer! And the price was so reasonable. I highly recommend them for all your jewelery needs.

I had not used Coats Jewelers previously. I called to inquire about them doing some repairs on a…read morenecklace. Bobby Coats was extremely accommodating and friendly. He rushed to get the repair done because he knew I was leaving town. I will definitely be using Coats Jewelers in the future for all of my jewelry needs. All employees that I met at the store were so friendly!

Robichau's has resized several pieces of jewelry for me seamlessly, service is always prompt and…read moreprofessional

I dropped three pieces of jewelry for appraisal and was told they would be ready the following…read moreWednesday. Stopped in Wednesday when driving home for lunch and checked and was told they would be ready by close of business. Went in near closing time and was told the appraisals were not done but promised they would be ready the next day. The next day I received a text around 4 pm saying the appraisals were done and ready to be picked up. Arrived and was told they were done but not there and they had no way to get them but would have them tomorrow. No apology just this was our system sending you a text. Customer service is not that hard - do what you say you will and if you can't explain why not and then certainly deliver on your promise.

I took my 2 watches to get their battery replaced. I ask how much, the gentleman said $20 each, I…read moreshould have said no but whatever. I go to pay in cash and now it's $43, he said he said $43, not true. Then he tells me one of the batteries was corroded because I left it in the watch which I shouldn't have. I responded well if I had the proper tools to remove the battery then I would have replaced my own batteries and would be here. Such a rip off! I paid for the service but would definitely not return or recommend going there!

brought in my watch for a new watch band...great service. my watch band came with the wrong pins,…read morePhillip fixed it right. Thank you!