Nick V helped us with patience and professionalism. I was transferring from Verizon to T-Mobile…read moreand was having difficulties transferring my phone numbers and no one at telephone customer service could help. Nick took the time, out of a store filled with customers , to interface with everyone needed, four times and two hours, to get us squared away. Thanks to Nick and T-Mobile

Mixed reviews. Visited to purchase a new Google Pixel phone teo replace older Pixel model. When the…read moreAssociate transferred my data to the new phone, the photos did NOT migrate properly. I noticed this a few days after the purchase. After four return visits to the store - and multiple different Associates, the photos are gone - forever. I tried to engage Google for assitance and, Google help is simply not available to consumers. ( It is a running joke in the industry that Google avoids customer contact, and their web site is of no value as well. ) Bottom line, DO NOT purchase Google device - particularly phones - as there simply is not customer assistance available. And be very, very cautious in purchasing any new phone at the Riverhead store, and if you do, do not leave the store without a complete and detailed review of your new phone. I did not and after several visits to Best Buy - Geek Squad - I learned that the data transfer was likely done incorrectly.

Went to get a new battery put in my old phone met Mike who was great we talked for about 10 or 15…read moreminutes and the job is done. The price was just what he said it would be. I'm pretty sure we're gonna do a little more business about something else he couldn't of been more friendly and professional with what I had done I absolutely would recommend him.

Michael was friendly knowledgeable and efficient i would highly recommend paying him a visit if…read moreyou are trying to save some money on your cellphone bill

So my iPhone just crapped out on me out of the blue so I stopped by Verizon to see what they could…read moredo. I felt like the service seemed not very genuine just because it was so professional it was fake as opposed to just greeting me like a real human "welcome to verizon wireless, that you for chosing us today, what can I help you with" uhh hey what's up? Besides that it took about 20 minutes for someone to help me but there were plenty of people walking around asking if I had been signed in yet but no one actually to assist. When I finally got tended to the sales person I dealt with was intelligent and informative however he was obviously selling a sales pitch and I really just wanted a cut and dry response to my question but I understand that's part of their job. Ultimately I walked out happy & the proud owner of a new phone... an HOUR AND A HALF later.

I'm giving this store a 5 star rating for helping me out in a situation that could've been handled…read morea lot different than it was. I went in to replace the tempered glass on my iPhone bc there was a huge scratch along the face. Avi(?) the store Manager replaced the glass & I noticed a bubble underneath. (Ugh!) I mentioned it. He said it was on the edge & should work itself out. I said OK & was on my way. I was in a bit of a rush bc I was dropping my car off at Firestone & didn't want my ride home to be waiting. Unfortunately when I got home, I saw that there was a white speck under the glass that I couldn't remove AND my cell phone case was broken. (Wasaahhhhh!) I called Verizon & was told to come in. This very sweet man replaced both my glass & my cell phone case!!! (Whew!) When all is said & done he not only put the customer's needs first, he didn't make me feel bad about it & I left with a phone that is now in much better condition than it was when I first got there. I truly value that kind of service! THANK YOU AGAIN!

We needed a replacement remote for our cable box as the poltergeist haunting our home stashed ours…read morein an alternate dimension. We were greeted on the way in the door, taken care of immediately with friendly & knowledgeable service and got a hassle-free solution to our issue. Highly recommend!

Signed up for no paper billing and autopay years ago for internet service only so never took a…read moredetailed look and breakdown of charges on my bill. Had cancelled the TV and landline well over 5 years ago along with so many others that use cell phones only and select streaming services as an option tv. Found optimum added a landline charge of $20 (plus taxes) for well over 2 years. Im still trying to get a statement history of at least 3 years, but that can only be by visiting a store. And additionally, is the only way I can submit a review and request for a credit which has grown to well over $600). I went to the Islandia location where (one employee) was servicing a line of approx 20 customers; most of which were walking out the door as frustrated as I was. I will try one more time or just let them send their in house atty to small claims court. At least someone may show up there, because God knows staffing at the optimum location is subpar. No more monopoly for optimum services in my area anymore... Thank you Jesus! I have a choice.

I was going to write something unnecessarily long winded. Instead I will simply say what a great…read moreshop with pleasant people who make you feel at home. Very down to earth and eager to help. I've gotten my past two phones from them. It's great to shop local!

Just had a great experience with Saif and Saad, the two gentlemen that work there. They were…read morefriendly and helpful and I highly recommend going there when you need assistance with anything phone related.

My phone was so full of photos it froze! I thought the phone was bricked but I brought it here and…read morethe extremely kind gentleman behind the counter helped fix my phone and didn't even charge me for it!! They even gave me a discount on my charger for "being kind" which was so touching and never happens now a days!!

I cannot recommend this company. Just paid $350 for a new screen on a laptop. Screen suddenly goes…read morepartially black, and they are claiming it's my fault when it's clearly not.

The staff was helpful and friendly. Everyone wearing masks. Hand sanitizer available at checkout…read morecounter. Store is clean. Only open 11am till 7pm. Unfortunately, it looks like they're having a going out of business sale. So many empty shelves. Needed 3 memory cards. They only had 2. Everything: returns, purchases, in store pick up is handled via one line at the customer service desk. Seems like a lot of wasted space. Can't imagine what they're paying in rent for such a large store with minimal inventory Corporate America at its worse. Looks like they're setting up the store for failure then close and blame the community for lack of support. Who suffers? The loyal employee. Sad. It was always a dependable store with ample choice of merchandise.

I recently purchased more than $6,000 worth of televisions from Best Buy, only to receive the wrong…read moreproduct. What made the situation even more frustrating was that there seemed to be no way to speak directly with anyone at the store where I made the purchase. I spent a day and a half trying to reach an actual person. When I finally got through, I was connected to a representative in South Africa. After explaining the entire situation, I was transferred right back to the automated system. I was told that I could not be connected to the store because the employees were busy helping customers. Apparently, once Best Buy has your money, you are no longer considered a customer. This has been one of the worst customer service experiences I have ever had. Save yourself the frustration and shop somewhere that actually values and supports its customers after the sale.

I had a great experience getting my PS5 fixed. They quickly found the issue, explained everything…read moreclearly, and repaired it without any problems. Now my PS5 is working perfectly again, and everything is back to normal. I'm really happy with the service and would definitely recommend them. 10/10

I had a very disappointing experience here. I brought my own replacement screen, and initially I…read morewas told that my screen was too thick and wouldn't work. Then the technician said he could fix my phone for $150, which I agreed to. However, after the repair was done and I had already paid, he told me that he actually used the screen I brought from home. This was never communicated beforehand. If I had known he was going to use my own part, I would not have agreed to pay that price. I feel misled and overcharged. The lack of transparency is not acceptable. Make sure you clearly confirm what parts are being used and what you're paying for before agreeing to anything here.