Verizon is after me again. They want me to buy more data. It's all my Yelping! I've got until…read moreSeptember 21 and half my data is already used. Besides the fact that I think I should get unlimited data I think Yelp needs to start paying for my data usage if I need to pay for it! It's a lot easier posting from the business. I have a lot of error messages from home when I post to Yelp. I'm unhappy with Verizon giving new customers better deals than someone like me. My daughter and I are customers for over 25 years. Still I get a tiny discount because the account is in my daughter's name and mine and her employer gets her a Verizon discount of $5 off the phone line! Three stars.

Ryan and his team are awesome! Ryan has assisted me on my personal and business account- he is very…read morededicated and has incredible customer service. Very kind and patient. I won't go to anyone else! I had several issues with our account managers for our business account and ryan fixed the issue like it was nothing!

We were in Chelsea for a performance, and stopped by this shop along the way. I'd had a problem…read morewith the apps on my screen having no labels. Brian took a look, and said he'd never seen a mess like this before, but within 5 minutes it was all fixed. After months of living with this. we can't say enough for Brian's excellent work and overall good humor.

DO NOT come here during a surge in COVID. The guy at the front counter (whoever was working around…read more3:30pm Wednesday the 18th) wasn't even wearing his mask over his nose, and kept saying, "come closer" to the counter when we're in the middle of a pandemic. Then, anytime he asked me a question, he wouldn't even wait for my response, he'd just say, "Give me your phone, give me your phone." I don't want you touching my phone! Especially when you can't even wear a mask! Here's to hoping they kick this guy to the curb and find someone looking for work who's respectful, helpful, and safe. They did not get my business.

Your Wireless is an independent dealer associated with Verizon. The nice young man I spoke to today…read moregave me a lot of good information. The employee that assisted me during COVID Shelter in Place still works here on Tuesdays and Saturdays. I told him my experience at the Verizon Store on 86th Street this week. He said they hear that about them a lot! Last night when I received a email from Verizon about a change to my account I realized something. If the employee at the 86th Street location had looked up my current plan I may have been entitled to a discount through my daughter's employer. The account has always been in her name and I am an authorized family member. Well I certainly learned a lesson. I have no regrets. BUT you can be sure if I need another phone I will come here first!!

A very poorly managed store that is constantly understaffed. Although they are not completely…read morerude, the staff there does not go out of their way to assist their customers. Very disappointed with this location

These guys are always so helpful, kind, and easy to work with. They make a trip to AT&T something…read morethat does not need to be dreaded, and I can actually look forward to, which is not always the case at other stores!

Raza and his coworker(Justin?) were a blessing. My phone died on a Saturday and could not get any…read moreassistance and after being passed along to many customer service reps, I went into this store and they fully restored my faith in customer service. From helping me set up my phone and cloud, and just being straight shooters. I can't recommend this store enough for quality assistance and help with AT&T and phone issue. i would have saved two days of stress if i just started at this store

Surprisingly positive experience - I forgot the manager's name but he was incredibly helpful…read moredealing with a difficult issue on my account. I suggest going here if you have any issues, they know what they are doing

After I was a victim of an edge-of-your-seat purse-snatching and high speed chase, complete on…read morethree-inch-heels and screaming obscenities, I recovered everything - except my phone. Lucky for me, I was overdue for an upgrade and replacing my stolen phone would be pretty minimal. I walked into the 46th &6th location at 7:15, knowing that they closed at 8:00 pm. I knew it was cutting it tight and I may not be able to get everything done. But by amazing customer service and some snappy descisions on my part, I walked out 20 minutes later with a fully functional phone. Thanks for being super!

Today I patiently waited in the small neighborhood storefront in Windsor Terrace while the customer…read morerepresentative helped set up a phone for father & son. After completion, a man (who entered after me) jumped in front to talk to the rep. I was disgusted by his nerve and the fact that the rep didn't stop him in his tracks to say that I was next. Terrible customer service!

Great experience at the Verizon store in Windsor Terrace today when I went to get a new phone. I…read moredidn't realize it was a smaller store and, of course on a Saturday morning, a lot of customers were popping in, but the gentleman working there handled the stream of queuing customers quickly and efficiently. He was a great sales rep who listened to each customer's needs and made cost-saving recommendations, and he was able to expertly multi-task to simultaneously help customers buy new phones while transferring phone data for prior customers. It could have been an awful experience, but it was great and impressive. Thanks so much! This is my go-to Verizon branch moving forward.

I highly recommend that you avoid this Verizon store if Sandy is the only person working. She has…read moreno idea what she is doing, not to mention she is very hard to hear. It seemed like she was whispering which made her very difficult to understand. My wife and I went to the store at 9:05AM EST as the hours of operation are listed as 9AM - 7PM, but there store was still not open when we arrived. On the door, there is a QR code that you can scan in order to get the hours of operation. After scanning the code, thinking maybe the website, and Google, had not been updated with the new hours, it stated that the store hours were 9:00AM - 7:00PM EST, so I called the phone number listed. No on answered and the message stated that they were helping other customers, which could not have been the case. We decided to grab some coffee and wait. Around 9:30AM Sandy arrived, so I asked her what time the store opens and after asking her to please repeat herself multiple times, she was whispering so low that I heard no sound, she stated that they open at 10:00AM and close at 6:00PM. She had us wait about 10 more minutes, and then she let us in. I must say, if the store really opens at 10:00AM, she did end up helping us about 25 minutes before the store opened, and I thanked her for that. When we could hear her, she was very kind, however, it was pretty clear she was not sure what she was doing. She could not fully explain any of the "Deals", nor could she clearly answer any of our questions. A couple of times, she actually said things that I was sure were wrong, so I stated what I thought was correct and she said "Oh yeah, that is right", though barely audible. We ended up getting my wife a new iPhone 16 Pro, in the color she wanted, and Sandy proceeded to "help" my wife set up the new phone. I checked my wife's old phone to assure that it was backed up and Sandy set up the new phone. Unfortunately, however, many apps and non of her messages transferred over, despite assuring those were backed up to the iCloud on her old phone. We bought a new glass screen protector for my wife's new phone, as well as for my phone (iPhone 15) and had Sandy put them on for us. We also purchased a case for my wife's new phone. The screen protector and the case were properly installed to my wife's new phone, for which we are grateful and thanked her. While installing the glass screen protector on my phone, I saw Sandy struggle and was a bit concerned, however, I said nothing as I assumed she was the expert and would make sure it was properly installed. By the time I got home, however, I realized that the screen protector on my phone was definitely not installed properly and, in fact, had a huge bubble coming up from the bottom of the phone. Ultimately, I am pretty sure the screen protector on my phone is never going to be right and I will need to purchase a new one. All in all, we are very disappointed with the service and will never be returning to that store, other than to see if they will put a new protector on my phone free of charge. We shall see. I hope you find this helpful, and highly recommend you use a different store if you have the choice. Follow up - Went back to the store and Victor was able to remove the bubbled screen protector, which was for a different phone, and replace it with the proper one.

I purchased a Simple (brand name) USB-C charger and it lasted two months and now does not work. I…read morebrought it to the store to return it, but was asked if I purchased a warranty (which I was never originally told about). When I said no, they said they do not accept returns as they only a reseller of these items and was told to contact the manufacturer. What reseller does not accept returns for something that lasted two months???? Do you not take repsonsibility for what you sell??? They said my only option was to purchase another one and this time purchase the warranty, which I thought was totally ridiculous. Knowing I was not going to get anywhere with them, I said my peace and walked out. I have purchased several phones and accessories with them, but this is the last time. I will be finding a new store to go to in the future! BUYER BEWARE (caveat emptor)!!!!

If you want great customer service see ebonie. She went above and beyond to help me. So very happy…read moreto have her help me. So kind and professional. She gives you detailed information. Made sure I understood everything she showed me about my phone. It was a great experence. Thank you for everything.

DO NOT GO TO THIS STORE! It is going on 5 months that I am on with Verizon customer service once a…read moremonth to dispute my bill. When I traded in my phones at this store the Manager, Nick, never sent two of the phones back. So my account was charged for the phones, one month my bill was almost 900.00. I have been paying close to 500.00 every month, my bill was not SUPPOSED to go up. My bill was supposed by the same 320.00 BUT it wasn't, do not go in to this store. Nick is a fast talker but once you leave, he does not want to help you. I have been on with Verizon for HOURS.