In September 2024, Z Plumbers installed a Navien tankless water heater in our home. What followed was 16 months of ignition failures, cold showers, and a crash course in troubleshooting a device they clearly had no business installing. The unit failed to ignite almost immediately. Their first diagnosis: not enough gas. I had just upgraded my gas meter with DTE, so that didn't sound right - but let's investigate. Their fix months later? Install a pressure regulator because too much gas was coming in. Then in September 2025, they replaced the control valve and other components. Still broken. By December 2025 they removed the very regulator they had installed earlier that year. I honestly started to wonder if they were just throwing parts at it to see what stuck. The real highlight? Every time my wife tried to shower, I had to reset the unit. It got so predictable that I eventually installed a camera and a home automation system so I could reset it remotely. After 5 visits, hours on the phone with Navian, and 5 failed attempts to resolve the issue, my tankless heater "upgrade" became an IoT project, a topic of frequent dinner discussions, and source for frequent profanity-laced screams as my wife was hit with freezing water in the shower. Don't get me wrong; they tried. It wasn't a lack of effort, rather a lack of know-how. In March 2026, a different plumber came out for an unrelated issue. I mentioned the water heater problem. His Navien specialist came out a few weeks later and -- I want to be precise here -- identified five major installation errors in under 60 seconds. Armed with this additional information, I gave Z Plumbers a final opportunity to make it right. They never responded. I paid the new plumber to fix the mess, and the unit has worked flawlessly ever since. I can run multiple faucets simultaneously with no loss of volume or temperature. It's like having a new water heater -- because effectively, we do. Bottom line: Z Plumbers may be fine for standard plumbing work, but tankless water heaters are a different animal. Based on everything I experienced, I'm convinced they do not have the training or expertise to properly install or troubleshoot these systems. Do yourself a favor and find a better installer. You'll thank yourself every morning. read more

On 2/12/26 Tech came out from Ypsilanti and replaced my garbage disposal. Chad is his name and he was awesome. This plumbing company has come out to my condo now 4 times in the last couple of years and I highly recommend them. Always quick and do a great job. Chad was polite and professional and quick. Thanks so much! Sure it was expensive but it was done really well. read more

I am a realtor in Mesa and just recently needed a lot of plumbing repairs needed on a sale. So lucky to have had this company do the work. Ricky is beyond professional, polite, on time and very reasonable pricing. Couldn't have been more pleased! Highly recommend him for any plumbing needs. Cyndy Camomile ProSmart Realty read more

Premium fees, but not good service! Charged $305, but delivered no results. Not only was the water leaking problem not fixed, but the root cause was not even identified. I would agree with a $170/h charge but this rate should be for a plumbing expert. read more

Very pleasant to deal with. Plumber came out SAME DAY and and was able to quote my disposal and replace same day. Left the area cleaner than before they arrived! Highly recommend! read more

Z Plumberz - Plumbing Near Me - Livonia, Michigan

Gave me a price of $468 to fix a leaky shower head. Nate is the guy who came out. Said the price was so high because of the brand of the fixtures they have to use. He was there no more than 30 minutes and did not leave a receipt. I called to tell him not to fix it cause the cost was too high and he said he was already done. I had left him their with my 20 yr old nephew cause i was rushin out to work. The receipt just showed the price of $400 which was supposed to be a discount from the $468 he originally quoted. I asked for a receipt detailing what the $400 was applied to, parts, labor, time...ect Here is the Receipt I received shown below which does not explain why the cost was so high. A scam if you ask me. Over charged me for sure. Dec 04, 2024 Tub Shower Repair Level 2 Shut Off Water to Access Hot and Cold Faulty Cartridge. Install New Professional Grade Cartridge on Single handle Delta, Moen or Equivalent to Stop Dripping. Includes all Professional Labor and 1 Year Hassle Free Guarantee read more

When my hot water tank unexpectedly went out on a busy work day ( hairstylist, so desperately needed hot water to wash my clients) These guys were able to get everything replaced quickly and professionally.. They were so kind and fair to work with. I can't recommend them enough. read more

They were able to come the same day for a garbage disposal repair. I purchased the disposal and started the repair but the dang disposal would not disconnect from the bracket. Nate and his assistant came in and replaced it with parts. They also put shoe covers on which i find that some businesses don't. He explained what they did and showed me that is worked. I was not happy about the $245 price shock but he took the time to explain to me why and what was involved in the cost. Overall, good job and it was appreciated. Would I use them again? Yes but I would price compare. However I was glad they were able to come out same day. read more

Z Plumberz - Company truck - Plumbing Near Me - Livonia, Michigan

Thank you Michelle and to my plumber Isaiah Prompt courtesy and reliable . I look forward to doing business again with Z.plumberZ of Downriver . read more

Z Plumberz - Business Card. - Plumbing Near Me - Livonia, Michigan

While the technician was polite and professional, ultimately, I was charged nearly $500 to replace a shower faucet cartridge, a part which typically costs around $50 bucks with minimal installation. My own fault, I should've just paid the on-site service fee. First time customer, they saw me coming a mile away. I've used another, more local plumber that is much more affordable. This outfit is way over-priced, will never use again, and will never recommend. Steve P. - yes, it's your company, receipt #2619 (your company name and address on the receipt). Not a good look when you can't reference a recent repair. As stated previously, it was for a faucet cartridge, not an entire faucet. It's a lie to state that a faucet cartridge would cost upwards of $300 bucks...seriously? Your repairman actually had to go to Home Depot it to purchase it. Your response, not listening, and taking zero accountability speaks volumes unfortunately that this is a business not to be trusted. It's called doing the right thing. read more

Fast and efficient, friendly and reasonably priced. I'd use Z Plumberz again.

They came by my house to snake a line, and realized it didn't need it after all. They fixed me up and said not to worry about payment since it was quick and on their way back to tho office. Courteous, competent and honest. They are my new plumbers! read more

I had a great experience with a plumber from this company when I was trying to identify a leak from my washing machine. I have to apologize that I forgot his name but the young guy was friendly and performed a thorough check of the drainage pipes connected to the washer. When it turned out the pipes were clear and issue wasn't plumbing related he did not overcharge me for his time and gave some good advice for checking and fixing the washer before he left. I've had plumbers and other repair contractors show up, look for 5 minutes and say they don't see an issue then collect payment for an hours work. These guys didn't rip me off and even went above and beyond to give me a hand even when it wasn't their exact job. That goes a long way in retaining my business. read more

Had a bunch of little projects that I wanted to get done while my sons were visiting their granny, such as *install a new bathroom faucet, *new toilet lid, *snake the drain in the shower, *reroute hot to cold and cold to hot PEX lines that another company installed backwards in the shower & kitchen sink and talk about quotes for future work. The guys Trevor and Tyler came in and listened and fixed all these things in no time. Everything is in awesome working order now. Excited to jump in the shower and not stand in water! Quote will come later in the week. Midrange pricing, but so worth checking these things off the 'to do' list. read more

First Glass Plumbing installed a new toilet for me today. Tyler and his assistant showed up promptly and were very professional, polite and clean!!! I would not hesitate to call this company again or recommend them to others. Thanks First Class Plumbing!! read more

Ugh. Z PLUMBERZ used to be our go-to company for our snaking/root issues (we live in Farmington, so we have a lot). They had always been good and informative and reasonably priced for the services they provided and we usually only needed treatment every few years. However, they were out at the end of November and now we're having the exact same issue! When I contacted them about my concerns, they said the only option was a $1300 treatment. They've never done such a money grab before, so I'm not sure if management changed, but we won't be using them again. read more

Had an emergency food situation, they came out so quick and remedied the pool of water forming in basement. Thank you guys so much I'll definitely be recommending you to others in need of plumbing read more

Charged $350 for an inspection which we happily paid expecting to receive a quote to actually repair the damage. Technician left, never emailed a quote. He left the company and nobody at ZPlumbers thought to follow up and make sure customers are taken care of. We're now out a few more weeks and have the choice of going through them again for another quote or taking our business elsewhere. read more

Hot Water Pressure is low. Sent a guy who did not know too much, he guessed maybe changing faucets in both bathrooms would help. I agreed to change one and see. 2 days later next team came to do work but were not sure if they could stay. They went to get parts and changed bathtub faucet. This guess work did not work, problem still exists. out $175 and still low hot water pressure. They do not know what is causing it. nothing they can do :( read more

We had an issue with our tub clogging. Steve the owner was very knowledgeable and went above and beyond not only fixing our tub, he was able to address other issues in our condo at no extra charge for his time to address the issue with our faucets and water pressure. I liked how they give three options in there quotes instead of trying to overcharge us like previous plumbers we have called. I'd recommend these guys for anyone who has trust issues with plumbers just with there optional pricing alone. Cool trucks too.. read more

Hired Z PLUMBERZ to clear a blockage in my drain. The service rep Dave sent a tech out (Ethan). He said there was a broken pipe and nothing could be done without replacing it. I rented a snake myself and a camera. Cleared the entire line. No breaks. They were trying to scam me for $3400. I do not recommend Z PLUMBERZ. They won't return my calls, and charged me $340 and didn't fix the problem. read more

My wife and I had our kitchen sink and garbage disposal back up to where it wouldn't drain. I tried all that I could before having to call the home warranty company. It took 5 days to have a plumber come out to see it. Z Plumberz of Auburn Hills sent a young man named Jason, who was very polite and friendly. The job required the use of a power drain snake to unclog the jammed drain line. It took multiple attempts where each time Jason had to send down the snake cable through elbows and turns in the line. After each attempt, Jason ran the water down the drain and shortly afterward the water was backing up again. It started to look like maybe the drain snake may not be the remedy. Jason was determined to continue to try another time and found the resistance in the line. Now it was looking like the cable wasn't feeding any further through the line. It was Jason's persistence, along with his gentle and forceful guidance of the cable, the clog was penetrated and the sound of rushing water could be heard. He was able to clear the drain and began to pull out all of the footage of snake cable that it required for pushing through the clog. He reassembled the piping and cleaned up everything to his and our satisfaction. I do believe that any other plumber or other technician would have given up after the first few attempts. Z Plumberz has a young master plumber in Jason who, not only is crafty but is an excellent customer service person. He mentioned that he was an apprentice to the owner, Steve, and spent time working alongside with Steve when he was first hired. Steve has trained him well in the craft. Jason's parents have raised him well. read more

These guys have ALWAYS been great! We've used them quite a bit. Ryan came yesterday and was fast, knowledgeable, and incredibly helpful. I emailed them on a Sunday for service and they were at my home later that evening. Top notch for sure and I would recommend them to anyone. read more

Just purchased my first home and we needed our main drain unclogged. Tyler is very attentive, he called before he was on his way. He provided explanations and quoted us reasonable prices. He also quoted us for other things that he thought maybe we would need. Wasn't too pushy about it but also made us feel comfortable to rely on zplumbers in the future! One thing to note: depending on your location and demand, plumbers may be backed up on other jobs and could take a little longer to get to you. But also the guys were honest, called me and let me know it would take a while before they could get back to my job order. I respect that! read more

The plumber was rude. Demanded payment before even looking into the problem. Then after payment was made he claimed it wasn't. Then after sending him a picture of the emailed invoice he finally went to work. How do you know how much to charge if you don't even look into the problem? Will never use this company again!! read more

Great business to work with. I called them and they were here in an hour. Two very friendly guys came in two help. The job was done very quickly and everything went smoothly. Will call them again if I need plumbing help. read more

A+++ Excellent experience across the board. Quick service too! We discovered a leak and knew we needed a plumber. Not knowing anyone I searched reviews and chose this company because of their good reviews. Tyler came out, wearing a mask, and went above and beyond what I had hoped for. He is an asset to this already fine company. I used to have a company of my own and I would surely have been blessed to have an employee like him! He was polite and a great listener and went about figuring out the hidden leak within minutes. He was completely knowledgeable and helpful, above and beyond just getting the job done, and worked quickly and efficiently. When he got done he cleaned the work area! This company is honest and up front and didn't try to sell anything or any extra services. I would HIGHLY RECOMMEND them. read more

I had a toilet phantom flushing itself. They came out 3 times it is still flushing itself. I have been calling for 3 weeks to get them to come back. They never returned my calls. I have scheduled another plumbing company to come fix my toilet. I will never use this company again!!! I can not believe in 3 weeks you have not gotten ahold of me. I have called your Ann Arbor call center every day and they try to call the Auburn Hilks office with no answer. Once they were in a meeting would call be 3 waited until 5 and no answer read more

The appointment was between 2PM-3PM. I called their office at 3PM to ask if someone was on the way. They told me their tech was finishing up and leaving a job. The technician pulled up at 4PM. That's understandable, these things happen. The tech was able to get our electric water heater working in about 15-20 minutes. The diagnostic charge was steep but normal. read more

I am a very picky customer, and with that being the case I had to give Steve, Master Plumber and First Class Plumbing - five stars. First off, I moved into a condo and the water heater, that was pretty old and a 75 gallon tank was starting to leak. I called another company that was given high ranks on Yelp, but the few complaints I read on them was that they were hard to get a hold of and to get an appointment scheduled. That was exactly what had happened to me as well. I finally did get a quote that was several hundred over First Class Plumbing. I got a response, a quote and install all within the same day from them. They were so responsive!! I hate it when it becomes hard for you to give a vendor your money. Also, don't be fooled that all warranty information is the same between companies. The hard to reach company had a way more minimal warranty than what Steve and First Class Plumbing offered. He arrived within 10 minutes of the time he said they would arrive. They also worked like a well oiled machine, they were diligent. What I appreciate too is that the price they quote is the price they charged. They don't nickel and dime you and they will just be truthful and not BS you. I will use Steve again when I have any other issues. I recommend First Class Plumbing, as they live up to their name! Bravo Steve!! read more

Trevor from Z plumbers did a great job! He showed up on time and took care of the issue with the garbage disposal.

After requesting a quote through yelp, First Class Plumbing offered to come out to my home to give me a quote. Their quote, which was the same as the actual cost, was lower than the other companies that just emailed me a quote based on the plumbing issues I needed fixed. In addition, Scheduling was easy....which isn't always the case with home fixes, and work was done efficiently. read more

Wanted same day service for someone to come look at a leak. David came by and was very friendly and informative. There was a diagnostic fee, but that seems pretty standard to me as far was professional services like this go. Gave me a thorough price breakdown and multiple options on how to address the leak. I would use them again in the future. read more

Excellent company. I've had Jim out a few times with great results inside & out work & highly recommend them.

Steve Piazza was wonderful. He was able to diagnose my problem with a leak in my basement. (Water was coming up from the floor where there was no drain.). It was a labor-intensive undertaking with breaking up the cement, but he and his associate, Trevor, worked diligently, and had the work completed in three days. Steve even helped me file the appropriate insurance information. I felt he was honest , knew what he was doing, and wasn't afraid of the hard work involved. I'm happy with the results. read more

Did work on our home renovation through a general contractor. GC blamed them for a lot of issues. After separating from GC, continued with First Class for continuity and already pulled permit. Separated back in April due to a lack of timely follow up and closure and supposed closure of business and move to Arizona by Steve due to Covid. Companies' work resulted in a full tub leak down into basement costing approx $700 plus additional corrections on project by licensed plumber. No response after multiple attempted contacts to Steve. Per plumber who resolved, there is no way the work would have passed a plumbing inspection and pressure test. So poor. Update based on business response: After moving on from GC, we actually paid the amount owed by the general contractor to First Class Plumbing to make them whole instead of sending them back to the GC who had already been paid for their work. The subsequent PO to finish the work was increased based on additional scope and fully paid. The business signed off on lien waivers that they were fully paid and provided to the bank for construction loan purposes. Businesses plumbing permit for the project was allowed to expire and both temporary and final inspection were done by another plumber. In talking to inspector, he had never heard from this business post rough inspection. Contract was closed out in April due to lack of activity by the plumbing and suspect work to date. I don't know what temporary sinks and faucets are being referenced as none of that was installed by this company . We emailed the business at the first sign of leak and were told the business had been closed and Steve had moved to Arizona due to COVID. Leak was caused by tub seals put in backwards, incorrect and what looked like used parts for the tub and plastic twist fittings suitable for underneath a sink instead a drywall enclosed space without access panel. We have emailed the business since with no response. Weird the reference to "losing the house". Hopefully the business can resolve through their warranty process or insurance before this proceeds to a LARA complaint or legal action. read more

Z Plumberz has done great work for us. Last summer, the company came out to our home in an emergency when our sump pump valve/connection broke and started spraying water all over our basement. They were prompt, efficient, courteous and helpful. The company also advised us on problems we were having with our drains and in the process provided us with a reasonable quote to do some additional work we wanted to do (i.e., replace and re-route plumbing for a very old basement laundry tub and replace some leaky kitchen/bathroom faucets). Cevin, Kirby and Scott were great to work with - again prompt, efficient, courteous and helpful. Super friendly, too. These guys are my go-to-plumbers and I highly recommend them. read more

My water filtration system filter casing cracked suddenly and made a mess in my basement. I had to turn off my water and I called Steve in a panic. He was able to fit me in even though he was busy and fixed the problem quickly. He's my new hero! I highly recommend Steve!! read more

I had a "problem" that became an emergency that the company I had used for 10 years could not address for 5 days. I called Z Plumberz and while I knew that they were busy that day, they came out within an hour of when I called and resolved my emergency. Jim fixed the problem and made sure that the job was done right. And even while he was busy that day, Jim was very patient and answered several other plumbing questions that I had. I think that I may have found a new plumbing company. read more

Many thanks and a big shout out to Plumber Z. We run a day care out of our home and today we suddenly lost the use of our kitchen sink and our dishwasher. When you serve 150 plates of food a week, that's a big deal. Not only did their dispatcher actually answer when I called, she found a way to send a crew less than 4 hours later - in spite of being fully booked today. Thank you! Thank you! read more