Horrible customer service. My 83 year old mother had an appointment today. I called 2 months ago to…read moreverify insurance. It was all verified. My mother gets to the appointment by a ride service and the receptionist said they don't take the insurance and that she has been out for 6 weeks and there was someone else taking the calls. The person taking the calls made a mistake. They should have owned their mistake. Not a good business practice. Go somewhere else if you have a choice.

High Mountain owns a chain of clinics at this time. Like any chain of places it is the same…read more Let me the doctor is good. The assistant is excellent for help. As for the rest of the team....worthless. This practice is owned by another business now. This staff does nothing. I was in to get my eye exam. I needed new glasses. I brought the frame with me. Theytested me and sent the frame out. They told me the date it was to come back. Two weeks later I still had no glasses. I was told they would be there the following week. Next week I kept calling and asking. The individual to help did nothing. "Oh, they are coming" he said. Finally I called on Thursday and he said they were in the next morning. Of course, the glasses were damaged now he said. They did not have these frames so I would have to call where I got them in Europe. I said just give me the glasses back and I needed a refund. I went back the next day and he was gone. The glasses vanished. Everyone did not answer anything. I now need to call the insurance company to get the money back. This staff is terrible. The doctor was good. I will just find another doctor now. Maybe this company is as blind as a bat.

I love going here. Dr. Zabarko is amazing. She is always friendly, caring and ready to answer…read morewhatever questions you may have. The staff is super friendly and knowledgeable. I was so impressed after a few years of going that I brought my daughter and she loves this place as well. I highly recommend Dr. Zabarko.

The staff is very friendly and welcoming. Got to my appointment early and they got me right in and…read moretaken care of. Doctor was very thorough and explained everything. Also receptive to questions and concerns. Made my visit very easy and comfortable.

Review of Dr. Charles Reing , Presbyopia correction function…read moreof intraocular lens Wrong lens implant, and a very poor follow up of presbyopia-correcting intraocular lenses (IOLs) that can restore a full range of vision without eyeglasses. "I've done thousands of them" is what I bought into; for thousands of nonrefundable dollars per eye. Wrong lenses were put in after a 5 plus hour wait on a hospital operating table. How does this happen? The Doctors ability to perform this operation and to identify the wrong lenses immediately were his responsibility. The circumstances were poor at best and the results a disaster. The follow up visit was equally poor. He was less than professional. He told me the office was very busy with multiple competing demands, and a personal family loss distracted him during my consultation. So, he overlooked the fact that I now have to wear glasses fulltime for the rest of my life. At the cost of thousands of dollars.

I left one ophthalmologist to go to this office. Wow! What a difference! The staff is so friendly…read moreand welcoming and Dr Reing is thorough, kind, polite and he listens! I'm very confident that my eye problems will be addressed.

I have been with Dr Janiga since 1997 and just 3 years ago I met Dr mola both doctors are the best…read morein New Jersey very smart very knowledgeable also the staff are great always helpful this is a 50 star review

I went to Dr. Mola - and she's FANTASTIC. Great personality, was very knowledgeable, and was just…read morea great eye doc. The office staff is great as well. She's in the same practice as Dr. Janiga - so if you go, definitely ask for her!

Purchased my glasses here and they started pealing after a few months. I asked for them to be…read morereplaced with another pair as it is clear the frame is no good and it will continue happening. Shah agreed to the price of $90 to replace my defective ones. I get a call 2 weeks later to let me know that my glasses were ready to be picked up and that I had a balance of $200. Her receptionist (probably the 4th I've known to work there since I've seen her) said the doctor won't come to the phone to further discuss this discrepancy. Only after I started posting bad reviews did she call to say she'd give me the frame and with a much cheaper lens for $99.99. I won't give her one more cent of my money. Don't bother with this place. Go to another place the stands behind the products they sell and that hold some degree of professionalism. Her frame selection is awful too, so don't waste your time. I should have ran out of there the minute I walked in. It never felt right and now I know why. Whatever you do, get it in writing because the people there keep switching and Shah won't keep her word.

Have you ever wondered why the protective coating on your prescription glasses will start to crack,…read morelook scratched, or fade in certain areas? I brought this problem to two different eye doctors, who all swore that it's some defect with the lens and that the lens I buy from THEM wouldn't do it. Yeah right... So when I walked into More Eyecare and mentioned this problem, Irving had an answer for me right away.* The customer service here was above and beyond amazing. Irving was the one who walked me around and this guy is SO willing to take the time to discuss frames and lenses and anything else about eyes with you. He really knows his stuff and is happy to make recommendations and keep things within a certain price range. So... I walked in thinking of only ordering a pair of lenses for my current frame. I walked out having bought the lens PLUS three pairs of sunglasses.** Although I was fine with the prior shape of my lens (I have a frameless, so the shape can differ), Irving went out of his way to suggest frames that will better job of complementing my face. He even went so far as to cut a sample pair of lens for me at half prescription so that I could see how it looked. Of course, this new shape looked better, and I was thrilled with it. Once we were set on the shape, hubby and I headed to the nearby mall while Irving went to cut the real lens. They then spent almost an hour helping me adjust the fit and bend of my glasses. As for the decor - It's not a huge store, but there are plenty of chairs, and a large comfy leather sofa in the middle of the room. There are two back rooms, both with sinks and a small tray of contact lens fluid and free contact lens containers for if you need to take them out, rinse them, or anything else. When I started to use the already opened contact lens cleaning fluid (which was close to empty), Irving said I didn't need to use that one and then he gave me a new unopened box of contact cleaning fluid that I could use there and then take home. The store has been quite busy on the weekends that I've been there, but no customer service is ever sacrificed. Chung, who is the owner of the store also works there and he's a bit more quiet and doesn't talk as much, but he knows his stuff just as well. This place is not open on Sundays, but there is another More Eyecare in Ridgewood*** that is open on Sundays. I've seen lots of people just walk in and ask to have some small aspect of their glasses/sunglasses fixed. I don't believe that each pair was bought from this store, but it doesn't matter to Irving and Chung. They are happy to help and are great at building a relationship with their customers and any potential customers that walk into the store. Lastly - Irving sold me on this new type of protective coating for my glasses that is dust and fingerprint resistant. I was hesitant because it costs about $75 more, but it was SO worth it! less cleaning, less smudges, I can touch my lens w/ my finger and not get prints. AMAZING. Also, if you have some discounts with your insurance, the price difference drops a bit too. 2 year warranty on the coating so if anything happens**** I can just bring it back to More Eyecare and they'll make me a new pair of lens. With this kind of customer service, I don't doubt that the procedure will be a breeze, should it be necessary. Lastly - depending on what you get and how many things you buy, there may be some room for negotiation on some of the prices. Not guaranteeing anything, but, yeah... you should definitely visit this store. ------------------------------------------------- * You'll have to visit his store to get the answer***** ** In my defense, one of the pairs of sunglasses was for my husband, and the other was a specialized clip-on for my prescription glasses. *** I think it's Ridgewood NJ ... Google Maps says the place exists, so that's good. **** See ***** below for the possible things that could "happen" to cause problems with the coating on the lens. ***** Just kidding - the reason the coating cracks or scratches is because you can't run the glasses under hot water to wash them. It must always be cold and must be cleaned w/ a nice paper towel thingy. Don't use the soft cloths they give you with your glasses for dust. Only use those for finger prints or smudges because the dust will collect in the cloth and cause scratching the next time it's used.

Great staff and physicians. I always feel like family when I go there. Highly recommend. I usually…read moresee Dr. Choo.

THIS PLACE SUCKS. They have committed two counts of insurance fraud by billing me for services I…read morenever received. When I called to reconcile, the front office manager and her associate Alex cursed me out and hung up on me. Completely unacceptable. Left such a bad taste in my mouth, I almost let my daughter walk in there and give them a piece of her mind. Not only this, doctors are impatient rude and unqualified. Place is a joke.

I've been going to the eye doctor since I was very small, the doctors are always kind, the staff…read morecan be very rude but it depends on which ones.

Do not go to this place unless you want to waste 3 hours. First the doctor is like 80yrs old…read more Nicest man but he really should stop practicing. The girls that work there look miserable. Not a single smile from any of them. I went on a Saturday for my son with an appt. An hour and half go by and still 3 patients ahead of me. I tell the front desk lady I cant stay any longer can she give me my sons last script. His vision hasnt changed but his glasses are broken, I'll just order them online. She wasnt happy about it but wrote it down on a sticky note. She tells me which one is left and which is right and I mark it on the sticky note. Well I get the glasses and my son can't see clearly. She either made a mistake or she purposely gave me the wrong info. I will never go back to this place.

They had me see the wrong doctor at my appointment Had this…read moreDr. Gollance introduced himself (which he did not) I wd have known I am hard of hearing & he wore a mask but my son was with me He basically ignored both of us Did an exam & told my son I shd wear hearing aids which I can't because I have nerve deafness i had to pay $87 for an exam by the wrong doctor When I called to try to explain the girl hung up on me saying OMG awful horrible place

I developed an issue with my right eye.. I remember my last visit some time ago at the Eye…read moreInstitute. I thought the docto was good having been trained in Israel. I went there thinking it was an emergency. I had one appointment and was scheduled to come back for a follow up. I was 15 minutes late and was told that I was late and no more appointments were available. In the interum, I was advised by the Eye Institute office and given a name for yet a different "tribal" doctor who repeated all the exact same duplicious tests as the Eye Institute and billed for the exact same tests which costed an equal duplicious payment for the same exam! The cortisone treatment was misperscribed and I continued to suffer in pain. I returned to my original Eye professional (not previously mentioned) who immediately sent me to their specialist, Advanced Eye Care. This medical office healed the issue. Being it was serious I was immediately placed on an extended predisone treatment with several follow up visits for months. I felt a bit scammed being passed around as a cash cow only to be milked for every possible nickel with no results. Obviously the bottom line was money as the main objective.