Thank you Karen or The Lady With The Ruby Slippers. Such a joy to have met you, I love my two…read moreshirts. Can't wait to wear them at my birthday party. I will always remember your kindness, thank you again for having such a big heart. CV

Not what it use to be the service has gone who knows where . Use to like to go in and looks around…read moreand talk to the manager . How just a worker and not really as nice to go in and shop , what happened to this place so sad ...

Shipping takes too long. I've reached out for them to cancel my order because of this!…read moreNot even sure if they have my order in stock??

Earlier this week, my husband was invited to an interview for his dream job, and we had a day and…read morehalf to purchase a suit. After failing to find anything at the first couple stores we tried, we were directed to Hajjar's by a sales associate at Jos. A. Bank. When we looked up the driving directions, we noticed that Hajjars was scheduled to close at 6:00 - and it was 5:55, on Columbus Day, no less. My husband called, explained the situation, and the owner cheerfully invited us to come over. When we arrived a few minutes later, the owner had already pulled out a suit in my husband's size for him to try, and it was perfect. He also helped us find a shirt, belt, and tie. The owner kept the store open a full half-hour after closing to assist us, and even gave us a discount on the suit. Throughout, he was nothing but gracious and good-humored. My husband and I were so grateful for the amazing customer service we received at Hajjar's. We will be so glad to support this local business again for future business attire purchases.

TLDR: with Michael as my point of contact, between April and August 2022, I was unable to get 2…read morecustom shirts ($95 each), and 1 vest ($155) Timeline / series of events: - April: went in, got fitted for 2 custom dress shirts, paid upfront, and was told it would take about 5 weeks. Plan was for 1st shirt to come, confirm my size and fit, and then they'd make 2nd shirt. - May: email from Michael that they had issues w/ their Shanghai team (that's where the clothes are made) - clothing production delayed until mid-June (estimated). - Some other time in May '22: without my knowledge, my wife added a vest to my order as a surprise. - Late June: 1st shirt arrives, and vest came separately (in error - was supposed to come after confirming my fit). Both items were incredibly small/tight - like spandex. And I'm a slim guy. Michael says they'll redo the shirt from scratch, but that I need to bring in the vest so they can alter in Boston. Here's where things fall apart in July and August: - My wife works in walking distance to their Boston location (the only one left), so planned to drop off the vest herself, instead of going through the mail. - Vest return attempt #1: Michael said she could drop off, "any time after 11am". She goes there at 1pm - no one was there. Michael said, "sorry about that, it's just me today and I was out at our tailor's". IMO, if you tell someone to come in any time after 11am, and you end up leaving, you should let them know. It was a careless mistake, but I let it go. - In parallel, the "1st shirt" arrives for the 2nd time: wrong style (french instead of placket) and again, way too tight. I'm slim, but this shirt makes my stomach look chubby. Michael asks over email if it's supposed to be a dress shirt or casual shirt (regarding tucking-in). Great question... that should have been asked in April. Lucky for him, I'm an educated buyer, so I did intend to buy a custom dress shirt (like the one they are attempting to make). - Vest return attempt #2: I'm losing trust in Michael at this point, so I asked specifically what days and times he will be there the next week, and for a phone number to call in advance to make sure someone is in fact there. He assured me that people would be there until 5:45pm. I called several times at 5pm so my wife could get there before 5:45pm - no one answered the number he gave me. - Vest return attempt #3: Michael emailed: "with enough advanced notice... we'll be good!" and "5pm is a safe bet on Monday". So on that Monday, I emailed at 1:42pm asking if my wife could come in at 3:30pm-ish and called several times again - no response/answer. So, she went there at 5pm (the "safe bet") and again, no one was there (another customer was trying to return something, too). - Note: over several days and several phone calls, no one answered the phone # that Michael gave me. - Vest return attempt #4: By this point, I canceled both shirts - I thought they were not worth the time and effort. I planned one more attempt on the vest (only because my wife got it for me as a gift - so wanted to appreciate it). I emailed Michael: "How about Wed 8/10 or Thu 8/11 at 9am?" He replied: "I'll be here every day at 5:00, Wednesday and Thursday both days until at least 6:00!" - I gave up. It was clear he was incapable of scheduling a simple drop off. I call the phone number 3-4 times in a row, Michael finally picks up. He said if I gave him a specific day and time, he could make it work - I explained I just tried that via email - the "Wed 8/10 or Thu 8/11 at 9am" ask - and he responded with unrelated days and times. Michael agreed to refund me for the two shirts, and refund my wife for the vest before he hung up on me. - Since he hung up, I did confirm refund via email - he confirmed quickly. - I will never go to Blank Label again. - Outside of getting the clothes to fit - the style was OK and quality was below average. - My suggestions: buy from Suitsupply (custom), Club Monaco, Bonobos, Ralph Lauren, Brooks Brothers, etc. - certainly not Blank Label. - Prediction: Blank Label will be out of business by the end of 2023.

I ordered a tux from Blank Label in Boston that was supposed to arrive about 1.5 months before my…read morewedding. Around the time that my tux was supposed to arrive, they sent me an email saying that the order would be delayed by over a month -- potentially not arriving in time for my wedding. When I tried to follow up with additional questions, they were unresponsive, and it was impossible to reach them over the phone (despite many calls). I will not be using them again, and wouldn't recommend them to anyone else.

Julian is great but dealing with customer service or corporate is horrendous. Was promised one…read morething on the phone regarding a mistake on their end only for them to go back on their word when it came to execute.

Excellent customer service but they recently changed where their clothes are made and the quality…read morehas declined. The last batch of shirts I got here had truly terrible cuts, and though they did their best to tailor them into shape, there was only so much that could be done. Disappointing, especially considering the price. The change was almost literally overnight: a batch of shirts from the old factor were fine, the next order a few weeks later was a different story. The sides now are cut way too high, they barely stay tucked.

Such a lovely store. The environment here is comfortable, classy, and clean. I had professional…read morehelp from a manager named Lida. She helped me pick out gifts for my husband, which he loved. I will be returning to shop here again. Ask for Lida or Jack when you go!

Great selection, Great fit and staff was very accommodating. 1st time I've shopped here and it…read morewon't be my last.

This review is solely about how the store looks - gorgeous and beautiful!! Dark wood through the…read morestore with really nice decor. Christmas decor is so pretty - so elegant and classically done!!

I went in because I have not been in a RL in a long time. This is a smaller version that I am use…read moreto visiting in Chicago. Staff is helpful and kind.. I had a lovely visit and it's a beautiful spot.. except the place needed the AC hard core it was warm inside. It's Ralph Lauren and It's expensive and beautiful. That's all I got..

Great selection of clothing, and I was particularly impressed by the manager Jeanie. She invested…read moretime to ensure I was good with my purchase, and that level of customer service is what we all expect and desire. A shout-out to her.

Great products all at fair prices including ready-made suits and non-iron dress shirts. Greater…read morepeople who are not just knowledgeable but helpful as well. Greatly recommend this establishment indeed!

I had to make a return here. This is located in the seaport district of Boston. The help here were…read morenice and told me if I wanted to look into other styles of pants that I could and she told me where they were. She was just trying ti be helpful and do her job which I appreciate. The store itself was well stocked and clean.