I have been to Zaftigs in Brookline many, many times. I was very excited there was one opening closer to my home. My family went for lunch close to when it first opened and were very disappointed with the food. My hummus wrap, which is huge and fresh at the Brookline location, was skinny and sad. My daughter ordered a grilled cheese which came with the bread barely 'toasted', not grilled, and the cheese not melted. I chalked the experience up to it being new and crazy and they hadnt found their groove yet. Fast forward to last Friday, when my husband and I stopped in at 9:00 am. The place was empty except for 2 parties of 2. The hostess greeted us with a friendly smile and hello. We decided we would just sit at the counter. We sat down and there was a waitress right there doing some side work. She didn't look up at us, didn't turn around, nothing. After about 2-3 minutes she turned to us, plopped down menus and said "ya want some coffee?" No hello, nothing. Ok, fine. We both wanted coffee. After pouring it I asked for a glass of water. She said nothing, no acknowlegement that she even heard me. I did get the water though. We placed our order, my husband got an omelette and I got a couple of eggs and sourdough toast. After a few minutes, I got up to go to the ladies room. Apparently, at that point my husband noticed food sitting in the pickup window, (the advantage of sitting at the counter). Super waitress was still standing there doing her side work. When I came back and sat down, my husband said, "I think thats our food there. Its been sitting there since you left." After another 2-3 minutes, our waitress brought it to us. She put down my dish in front of me and it literally had a pool of oil sitting in the center of my over-easy eggs. I asked as nicely as I could, (not to upset super waitress), if I could have new eggs. she took the plate and gave it back to the cook and asked him to remake them with just 'butter spray, no oil'. He acted as if he didn't understand and kept making her repeat it. I piped up and said, "if its easier, I will have them poached." She said, "oh, no, you don't want that, the first poach of the day takes forever." Ok. Got my eggs back and noticed that I didn't have sourdough, just plain old white toast, that mind you, was not re-toasted while my new eggs were made, as were my deep fried potatoes masquerading as homefries. Both were left to sit in the window getting cold and hard while waiting for my eggs. At this point, I kind of gave up, as we had an appointment to get to and I knew if I said anything else, I would not be eating at all, or worse. Mind you, this is not an inexpensive breakfast. Our bill for 2 small egg dishes and 2 coffees was over $25. Now, I don't mind paying more money for good food. This was NOT good food. Even if everything else was fine, the fact that they are just deep frying their homefries is ridiculous, and the nasty attitude of super waitress who was clearly doing me a favor is totally unnecessary. I was a waitress for 20 years and this behavior is uncalled for. While the Brookline Zaftig's is just as expensive, the food and service is always great. I will not go back to the Natick Zaftig's. read more