Romeo has outstanding customer service! And doesn't try to sell you something you really don't need.read more

Fast easy repair with very friendly staff. Highly recommend if you need a new screen protector fast!read more

I had a senior moment when I lost my phone a month ago. Life is totally dependent on having a…read morephone. Everything requires cell phone verification, paying bills etc... I delayed buying a new phone because I bought a backup last January but can't find it. Today I bit the bullet and bought a refurbished iPhone from an amazing individual named Dan. He was professional, empathetic, not pushy and personable. Bad Apple is clean, the staff in the repair shop are well spoken and honest. If you're looking for an affordable refurbished phone I highly recommend Bad Apple. 90 warranty, aesthetically the phone has minimal smudges and if you order the tempered glass, $35, you get a free protective clear case with MagSafe. These folks are good people. My new Apple product resource This is one of the best retail experiences I've had in a very long time.

My iPad was not working correct said it was in recovery mode but would not do any thing else young…read morelady ran a few programs on it then called and said it was ready went to pay her and she said there was no charge for this issue I utilized the iPad last night works great

The staff there was very helpful! We were in and out in a matter of minutes and that was after…read moretrying several cases for our phones and purchasing. We were able to try on the cases. I was very satisfied with their quality compared to the competition at this mall. Also, they do skins for your smart phone screens.

Amazing experience. Best service I've ever had regarding customer service and cell phone service. I…read morealways have service unlike T-Mobile. I would always have dead zones. Verizon is the best! Sign up with them now

This is such bullshit. Can't deliver the router after a full week. Can't pick it up. So much…read morebureaucracy. Call India and get hung up on. Call back India and they can't let me pick it up until tomorrow because I've exceeded my credit limit. But no devices received. Hate the phone company!!!!

I've always had great service from these people, some moved from iPhixit when they closed. They…read moreonly fix what's needed, and not oversell.

I took my iPhone in thinking I needed a new charging port. They gave it a good cleaning at no…read morecharge and sent me on my way. I'll admit the cavernous feel of the showroom felt odd and a bit uninviting. One employee was eating her lunch on the counter which most businesses know is not good practice. I guess this is kind of a passive aggressive review but how can one complain about a rare free service? Bottom line: I'd use this business again.

Screen shattered and threw it out so didn't bring in the screen protector. They didn't put my…read morepurchase into the system so now I'm SOL!

Wasn't great customer care! Was not impressed at all. Thinking that I could trade my cover in for a…read morenew one of the next model I was denied fairly quickly - products are products - so much red tape in the way for the same type of stuff!

Say Tomas and you have it DONE -and done RIGHT! Walked in and was greeted immediately asked a…read morecouple of questions about back up storage-he went over the details and was a great listener and responded quickly and was knowledgable.

They refused to serve me because I didn't speak Spanish. It was such a surreal experience…read more I rated alight at the counter as they served for people that walked in after me. One of the other customers, Spanish-speaking, made a big deal about it on my behalf. One of the female associates rolled her eyes and shrugged her head and said something back in Spanish that seem to make the other customer disgusted. But I just politely nodded and left. All I needed was to buy a charger.

Used to dislike this location but new management and staff is great very helpful !! My new go too…read morebecause they take their time !!

Anthony, store manager, was wonderful to work with. We came back to this store to buy 2 more…read morephones even though there is a closer Cricket because of his custumer service.

I came here rather than dealing the with the Apple store at Fashion Place. I brought my iphone…read morefor a battery replacement. The staff was polite and professional. The battery was done in the time frame they gave me. HOWEVER... its a sad state of affairs that a company here in America won't accept legal tender. They only take credit cards. This policy should at least be posted on the website and or the premises.

My six year old Mac was seeming somewhat sluggish . Took it in mid July . Nice gentleman did a…read morethorough diagnostic . All appeared good . Then did some compressed air on the keyboard . Instead of telling me how much I needed to pay ............... He said " Thanks for coming in " . I found the experience to be TOP NOTCH . Wished later , I should have [at least ] layed down $ 10 towards his lunch . SDS

When businesses prioritize their customers needs and provide attentive friendly service as was the…read morecase from Thomas today. It creates repeated cutomers. I brought my phone in for service today, and was ecstatic that he was able to fix the issue with my phone. Although a little pricey, I was very happy that I didn't have to buy a new phone.

Beware. Got tricked with the bait and switch because I told them I was desperate. Asked for a…read moremotherboard swap and they said yes with an identical phone. I bought same phone but they said it needs to the same year or it won't work, 2025 vs 2026. Talked me into purchasing their $180 pre-owned phones with "offers" that cover future part "they cover", not including the screen because that cosmetic not an actual part. The next day the screen starts glitching so I take it back because they said the phone has 180 days warranty before i left. He said once they fixed my phone with my motherboard the "offers" are voided and should have been informed because all sales are final. They wouldn't open it up to see if it's on their tech. Kept giving me offers on buying another phone from them insisting it's my part. No info on their warranty either. Becareful and ask tons of questions, spent $250 only to use first phone they told me I needed to buy for the simple motherboard swap.