ZAGG West Covina never fails me! Love the customer service and the product! Once I ZAGGED I never looked back! Only thing I trust on my phone! West Covina Plaza is the closest to me and pretty convenient. They are super quick and efficient! Love this location! read more

Absolutely Horrible Experience at Your Store - Immediate Attention Required To the Owner of Zagg Screen Protector, I visited your store on December 30, 2025, at approximately 4:51 PM, expecting at least a minimal level of professionalism and customer service. What I encountered was an absolute nightmare. Your representative refused to even give me her name, which is a basic courtesy and a clear sign of a lazy and disrespectful employee. She was accompanied by a guy who showed zero interest in assisting me, making the entire experience infuriating. When I asked who her boss was, she couldn't provide that information. Seriously? What kind of business are you running? When a customer asks to speak to a manager, the employee should know or at least have the decency to provide that info. Instead, she had to call someone just to find out. To make matters worse, she threatened to call security on me. For what? I was a paying customer with an issue. This is beyond uncool and unprofessional. I have an account and had a legitimate problem with my ultra Samsung S23's screen protector. Instead of helping me, she told me I had to buy it again. Do you even train your employees? I was out of town attending a funeral and had no choice but to get my screen fixed on the spot. The complete lack of assistance and empathy was disgraceful. Your employees need serious training in customer service because this kind of behavior does nothing but damage your reputation. Not giving me her name or a manager's name is ridiculous and completely unacceptable. This was a horrible experience, and if I did not need the product so badly, I would never return to your store or recommend your company to anyone. read more

Ivy was very nice and courtious. She did a very good job or recommending products like chargers and cases as well as explaining how upgrading the screen protector would help my phone. read more

I am very disappointed in the Zagg kiosk in the West Covina mall. I went to get a new screen protector which is under warranty thru Verizon. I have been using Zagg for two years. The female would not honor my warranty cost because I did not have the old broken protector on my phone. I had her look up my name so she can see I have an active warranty which she verified. She called someone to verify she has to charge me full price for the protector I use, $65. The person on the other end of her phone said I had to pay the full price. I asked to see the written policy that he stated this is under. She said it's on your receipt, and it wasn't. Asked her to show me on their sysytm, she played with the computer and then said "this is a new computer it must have gotten wipeout". No policy no warranty cover! read more

Been using ZAGG screen protection for quite a while. It actually helped my iPhone screen a number of time from breaking. It broke the cover and. It the screen. Loved how they will do a replacement warranty for $10. Always have good service from the lady in the kiosk. read more

Needed my screen protector replaced. Very convenient for phone accessory replacements. Nice people and they do a good job!

Same story as the people who didn't get it protector screen. Told me to go to the website for me to get it myself. The young lady needs to learn customer service skills. I got the product though. But I had a hard time installing it cause I have never done that. But so far it looks good. The company Zagg is legit. I had no problems getting it. I just had to pay a $10 shipping charge. read more

We needed a new screen protector and since we were in San Gabriel I found this Zagg kiosk to be the closest to us in my Apple Maps app. I phoned them while on our way only to find their voice message was full. We arrive and the young lady working there informed us they did not have the glass protector replacement so we would have to either return when in stock or upgrade for an ADDITIONAL $15. I informed her how far we came and showed her my phone showing we tried calling them. She stated they are having trouble with their phone and would inform her boss of the issue. So dreading another 17 MILE DRIVE with todays price of gas, we RELUCTANTLY ended up upgrading. But what really upset me was when the sales girl phoned her boss to talk her through how to apply the screen protector upgrade, I asked her if that was her boss so she could inform him the reason for the upgrade; how far we came & them being out of the protector we wanted. After all, good customer service would be to offer the customer with a percentage off the cost, considering. Instead she only informed her boss we were upgrading as if that was our original intention. Needless to say we won't be returning to this particular Zagg kiosk. read more

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the boy Tom does not know what he is doing. He almost got into a fight with someone ahead of me! He was not helpful at all!