After 7 years of marriage, and a baby, I have finally had the chance to solder my wedding band and engagement ring. I had stopped by over a week ago on a whim to get a quote on soldering my rings. Turns out - my husband got the warranty so it was at no cost to me! After having my son, my fingers blossomed to a larger size so I needed to resize my ring as well! I was only without my rings for a week, and was able to pick it up without a hitch. The gentleman who helped me the first time was really great! They also polished my bands and it is like new! read more

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The value of their jewelry is extremely poor. I bought a necklace to put my mother's wearable urn on. It broke 3 times. The third time, it's staying broke because I refuse to have it sent off only for them to poorly solder the pieces back together, which makes that part of the necklace weaker & will soon break again at that same point. I'm going to Walmart to buy a necklace & that's making a statement because Walmart jewelry is better quality than an overpriced jewelry store. read more

Zales Jewelers - The top corner is where it broke the 2nd time & towards the clasp is where it broke the 3rd time - Jewelry Near Me - Mesa, Arizona

Horrible horrible HORRIBLE! service .. pepper mustached guy didn't catch his name is extremely rude do not recommend or deserve a star for business read more

NEVER, EVER shop at Zales! They only want your and do not care about their customers or doing right by them when they sell something they admit was flawed. I called their 1-800 number about my 6-day old ring missing a gem. I was given a case number and instructed to take it to the store for A) repair or B) refund and re-purchase a replacement ring with a price match for the sale price I got it at. Susan at Zales store# 1519 told me that was not their policy and even wanted to charge me to repair a 6-day old ring I ordered online that she herself said was flawed and was no fault of my own. I think not! She offered to find the ring at another store for me to go to so they can do the refund and re-purchase but said it would be up to them if they want to match the sale price or not. Ummm, no! I am not driving across town to be told I have to pay full price for something I got $200 cheaper on their Mother's Days sale. In short, Zale sales flawed products and backs them with horrible customer service. If I could leave a zero star review I would. read more

My boyfriend originally purchased a diamond ring from Zales at Superstition Springs Mall and after i wore it for the last 4 years and just a few weeks ago half the setting broke sending diamonds flying around our bedroom i was lucky to find the 2 that fell out. Wednesday we took the ring in and he was under the impression that he paid for a lifetime warranty for the ring and that wasn't the case. So after him having a complete meltdown on one of the store employees another employee stepped in and mentioned a trade in on the old ring and we ended up purchasing a stunning new diamond ring with a lifetime warranty. The bottom line was that they took very good care of his situation and i feel this employee should get a raise for handling the situation she had very amazing customer service skills. read more

Zales Jewelers - Zales Disney collection - Jewelry Near Me - Mesa, Arizona

The poorest quality I have ever seen, ring separated after 2 months of wearing. They actually want me to pay for the repairs. Store at superstition springs mall in Mesa is probably the worst jewelry store I have dealt with. Customer service is just about the worst I have ever witnessed. This store really brings the Zales name down. I will never step foot in this again. Please avoid, there are several jewelry stores within walking distance, that I'm sure I would not have to go through this. AL of Mesa read more

Zales Jewelers - Ring separated after only 2 months of wearing - Jewelry Near Me - Mesa, Arizona

When my fiancé and I walked in to Zales on Sunday 1/30/22 they were quite busy. A gentleman named Scott greeted us and told us someone would of be with us shortly. I could tell that each sales person was with a customer so we walked around looking at the different jewelry. Finally Scott was free and asked us what we needed help with finding. I asked him about the alternative metal for men's rings. I told him I was told that tungsten isn't as durable as I thought it was. He informed me that the metal is quite durable as long as it's not dropped on ceramic tile (good to know). My guy and I saw a ring that we really liked, but you know how you want the perfect ring, so Scott informed us we could go on their website where they have more of a selection. I was extremely happy he took the time to greet us and explained about the ring. He never once made us feel rushed or unwanted. He was very knowledgeable, energetic, and kind. If you want quality service go to Zales where they make you feel like you matter. And definitely ask for Scott. read more

They are not honest about the carat weight I have gotten 3 items appraised immediately after I made a purchase and the diamond weight was lower than what was on the tag. When I confronted the owner of the location she said something racist like, it's not my fault that the Indians zales purchased the diamonds from were dishonest she proceeded to make me wait an hour while she inspected the item I purchased stating that she needed to Inspect the item to Make Sure diamonds were not swapped out she also owns the zales at the chandler outlets as well shady lady but zales corporate didn't do anything about my complaint do not buy anything from zales go to Turkey and buy your jewelry and it's better quality and much cheaper and when you come back to the US it's highly more valuable read more

I just stopped by Zales in the Superstition Springs Mall yesterday on Christmas eve. I walked in, started looking around for diamond Tennis bracelets for a Christmas present for my wife. As I was looking at the bracelets, a kind sales lady by the name of Kiting Cheung kindly asked if I needed help with anything (but in a non-salesy way). I told her a vague idea on what I was looking for and she really knew her stuff. Kiting Cheung educated me quickly, professionally, and helped me understand the different types of diamonds, weight of diamonds, carats, gold, Zales warranty, etc. Because Kiting was a top-tier high quailty professional, I bought the bracelet. It was 40 diamonds, each diamond was .10 carat weight, on a 10 carat white gold bracelet which originally was $4,700 but I picked up for $2,700. Paying customer because Zales understood how to hire a high-class sales rep such as Kiting Cheung. Thank you! read more

Worst customer service. Zales is a decent spot for jewelry but this place gives Zales a bad name.

My boyfriend ordered me a ring online for our 1 year and got me a size 5. I am more of a 4.5 so I took it in to get resized. The lady was super rude and judgmental because we didn't get the insurance package and because of that, I payed $50 to get it resized. Got the ring back and it was a size 4. They resized it to the wrong size. I went to Washington state to visit family and got it to the right size there for free. They have terrible service here and I believe the lady who helped up should not work there anymore. She is rude, judgmental, and out for your money. Do not recommend this location. The icing on the cake was learning we can't buy the insurance online. Thanks a lot lady, you officially ruined Zales reputation for me. Will not be coming back. read more

So Zales DOES stand behind their product!! Today a gentleman by the name of Josh called, he was wonderful and made things right! Thank you so much!! read more

My review is mixed. I had a HORRIBLE experience at this location. The older woman who works there and I guess is the boss was beyond rude. She had her phone on while helping in the background. She was rude. She wasn't helpful at all. It's as if she made a judgement about me as soon as I walked in the store. I'm younger so I must not have enough money to make it worth her while. I believe her name was Natalie. But I HAVE plenty of money and I took my business to another Zales that was happy to take my money and had friendly people. The only thing good about my experience was a nice guy that worked there. Was very friendly and polite. So If you HAVE to go to this location speak to the young man whose name was Bob. Or another employee. I'm sorry to be so blunt but she was a bitch. read more

Will NEVER go back to this location! The lady was EXTREMELY rude! The only reason I gave it a star was because she told me I can go to any location to get my ring looked at/inspected. If you don't like your job, find a new one! read more

Not very helpful with their warranty. My wife and I bought a wedding ring set and about a year later there are 3 chipped diamonds and 5 of them are lose... we went to the store to get the ring fixed and they say that they will replace the chipped diamonds but that we will be charged roughly $300 for the labor!!!!!! My wife and I decided to go to Shane Co. and we bought a whole new set! They were extremely helpful and all of their warranty is free of charge. read more

While the service was fine and attentive, I was really disappointed with the availability of options. I was looking for a simple ring band with a particular stone that they sold. However, if the band isn't sold with the stone you want, it is not available. You have to purchase the band with the stone that it comes with, then purchase the stone that you want separately. Now you have a stone that you didn't want left over after they place the one that you did want in the band. Not the kind of service I expected from an established jewelry store. Their response was that I can purchase it online where the variety is much wider. While this is true, I wanted to see the product with my own eyes, not through some picture that was perfected for marketing the item. read more

TERRIBLE customer service! I bought a $250 watch that has some kind of battery in it that is charged by the light. A link broke and I did not wear the watch for a few days. Then the battery died. Zales wanted over $150 to replace the battery! WTF!! read more

This evening I was in the store around 4:00 p.m. to get my son's finger measured for his class ring. After we realized I ordered the wrong ring size on an online order I placed the night prior, the salesperson called and talked with someone about cancelling the first order, so I could place a new order, with the correct ring size. He got off the phone and told me it was all taken care of and the order was cancelled. Then, he proceeded to help me place the new order on his tablet. After leaving the store, we didn't receive a cancellation email, so I checked the order status online and found a message that the order was still "preparing to ship." I immediately started an online chat to try to find out what was going on. In the end, I find out the order was NOT cancelled. They only received a "request to cancel." This salesperson was DISHONEST, because he told me it was cancelled! I would have never placed the new order, until the first was cancelled. Now, I have a headache on my hands. Needless to say, I will never make any future jewelry purchases with Zales. read more

Staff courteous although clearly in the business to sell jewelry and encourage financing and warranty products. My biggest concern is the quality of repair work. had ring sized, no additional gold added, sized area very thin. No recourse. Ring mishappen and ready to split after several months. A quality vendor should find a way to address a problem. Buyers beware. read more

I got my engagement ring at this store in December 2004, and I just got my wedding band in December 2008... Not married yet but planning in the near future.... The sales associates were really great and I would go back and shop for jewelery anytime there..... read more

Amazing customer service! I've been having a problem with a wedding I purchased. I wasn't able to wear it because I was allergic to the band. It's sitting in it's box in my closet because I was told by a different location that I couldn't return it and get a different one. The lady I talked to here was appaled and said there was no reason why I couldn't because I was still planning to get a ring through them anyway. She was super nice and I plan on returning so that I can finally get my ring!!!! read more

I love Zales! The lifetime warranty they offer is amazing. Plus the staff are awesome! Natalie is always so friendly and is willing to do whatever it takes to make sure we are taken care of . I will always return to Zales when I am purchasing jewelry! Great experience highly recommend read more

I had a problem with 2 bracelets. Had them in a few times for repair but they kept having the same problem. Stone falling out of one bracelet and the tongue clasp in the other didn't work anymore. Finally I was done and started dealing with the manager Jon. He was GREAT! He got the situation handled and made it right. I, of course, purchased the warranty on the jewelry when I first purchased the bracelets. I do recommend doing that when you buy a bracelet or ring. It's better to be safe than sorry. Thanks Jon for taking great care of my situation!! read more

Stopped in to check out diamonds so I can upgrade my diamond in my wedding ring. The diamond quality was horrible. So many cloudy diamonds, almost yellow looking. I am by no means a diamond expert, but I was shocked by how bad they looked. And the prices were extremely high for that low grade quality. I was informed that changing out my diamond wasn't possible. But according to other jewelers it most def it. I wouldn't ever recommend shopping there for a diamond ring. Plus, they don't do trade ins. The staff was very friendly, but thats not what sells beautiful diamonds. Beautiful diamonds sell themselves. read more

Worst customer service ever. Bought a necklace and it broke. No big deal. Service in the store was so bad. No offer to fix. No offer to repair. Just asked for my credit card and that was it. I'm now at another store spending more. Their loss. I won't be back read more