Called into Fashion Square to inquire about a broken T bracelet. Was told I need to make an appointment, fair enough. Said ok let's do that. was told to go online & do it myself, with fluffy words of course but when I said, you can't help with that, they doubled down. Solidly told to piss off. That was a missed customer service moment for sure. Sorry to bother you, sheesh. Made my appointment, showed up & was quoted a minimum price of $1000. 1 year after purchase, a bracelet that cost $4150 failed, & they wanted nearly a quarter of the price to fix it? Uh no. That's bananas. Sent it in through the website & after evaluation $290. Got it fixed no problem. Make it make sense Fashion Square. If you don't want to process or perform repairs, then don't offer them. It's not that hard. The only good part of the experience at fashion square was that I was in & out in less than 3 minutes. But I won't give them credit for that. Bye read more

Went to buy wedding bands. A French woman was purposefully not helpful. Barely said much to us. Would never purchase from this Tiffany's. Go somewhere with moderately capable staff. read more

I picked up my jewelry after being cleaned and my silver Tiffany bracelet is no longer silver. It has a bronze hue to it and looks absolutely terrible. The silver charm on my pearl bracelet is decent looking and my necklace could look shinier but it'll do. Very very very disappointed. read more

Let me start by saying this: I've been shopping at Tiffany's since I was 14 years old. I'm now in my mid-30s and have built a substantial collection of sterling silver jewelry--all from Tiffany's. Or at least I used to. After what I experienced today, that long-standing loyalty is officially dead. When I arrived at what used to be the iconic Tiffany's location in Scottsdale, I was greeted with... construction. The store has temporarily moved a few doors down, but don't worry--you'll find it easily. Just look for the four men in suits loitering at the entrance, doing nothing but holding up the facade of "luxury." Inside? Not a single customer. Not one! And after interacting with a store rep for all of three minutes, it was painfully obvious why. Tiffany's has become cheap--and not in price, but in principle. I wasn't there to buy anything. I came in with about a dozen of my sterling silver pieces, hoping to get them polished before an upcoming trip. Something I've done with ease for years. The routine was simple: drop off the jewelry, pick it up the next day. Not anymore. Now, apparently, you need to book an appointment online. Why? Who knows--there wasn't a soul in the store, and clearly, the staff had nothing else to do. Reluctantly, the rep told me he'd "make an exception this time." We sat at a sad little desk in the far corner where I started unpacking my pieces. I reminded him I've been a loyal customer for decades and bought almost every single one of these items at that very location. Didn't matter. He informed me--with an unbothered tone--that it would now cost $20 per piece to polish them. Excuse me? I own jewelry from David Yurman, Cartier, John Hardy, the list goes on... Not a single one of those brands charges a cent to clean or polish your silver pieces--especially not for long-time clients who come in once every year or so for this service. But Tiffany's? They've decided to start nickel-and-diming loyal customers for basic service, while paying idle staff to stand around like security guards at a nightclub. This is not the Tiffany's I grew up with. It's a hollow shell of a brand, trying to squeeze every last dollar out of the people who kept it alive in the first place. And if that weren't enough, the rep also tried to sell me a self-polishing kit. This visit will be the last time I ever step foot inside a Tiffany & Co. store. I'll take my business--and my money--somewhere that actually values its customers. And I'll make sure others know what Tiffany's has become: a brand that traded legacy and loyalty for lazy policies and cheap tactics! read more

I am short with 5 stars. I went in the store when they were opening the new location inside of fashion square about two weeks ago.. the treatment the empathy, EVERYTHING! They made me feel I was buying a $30K piece and I was literally recycling a silver pendant my late husband gave me YEARS ago for my 16 year old. The way they treated me and the love they put on my experience was PRICELESS .. thank you all there for being so wonderfully amazing and loving! You made my experience amazing! read more

I came in & was greeted by Jake Houston & he went over & above to take care of all my needs. I highly recommend everyone to own at least one beautiful Tiffany piece & purchase w/ Jake. I have over 10 beautiful, unique masterpieces. Thanks again Jake read more

I went in yesterday to get my jewelry cleaned and Thomas helped me out. He was the sweetest and most helpful worker I've ever dealt with!

I came in to get my jewelry cleaned, when I realized it would take days not an hour, she saw I was in a boot and offered to mail it to me so I wouldn't have to come back. So kind and pleasant, even emailed me the tracking information. They went above and beyond and I was only doing a cleaning. I don't understand the bad reviews on here. Beyond wonderful experience. read more

I came to this location to have necklace cleaned. The nice man standing out front walked me back to the customer service area and I waited more than ten minutes to speak with Emily. She was impatient and rude while I was filling out my information on the iPad. She was very curt and short and obviously annoyed by having to help me. She took the necklace and came back to let me know it would be ready in two days. I was visiting from out of town and didn't expect the wait. She didn't offer to ship it for a fee, as she was supposed to. I was glad to walk out of here after wasting 20 minutes, and will never return to this location. Emily should really find a job that doesn't require interacting with people. read more

This winter I had a trip planned to go to NYC and visit the flagship Tiffany & Co store to buy myself something special. But then the Covid numbers started going up and the trip was postponed for now. But I was sad because I really wanted to get a lil blue box with lovely white ribbon. My friend said let's go to Tiffany's at Scottsdale Fashion Center and I didn't even know we had a Tiffany & Co in the area but said YES! Let's go! After entering the store, we were greeted by James, he was there to help us on our Tiffany experience. I knew what collection I wanted to buy from for my 1st piece of Tiffany & Co jewelry, but truly enjoyed looking and gazing at everything they had on display. James was very friendly and helpful and offered suggestions and told us our experience in the Scottsdale store would be more personal than at the busy flagship store and he might have been right. Excellent service, beautiful jewelry and extremely happy with my purchase and know I will be back for more pieces. read more

Tiffany & Co. - Jewelry Near Me - Scottsdale, Arizona

Nice stuff! What can I say more? The last time I visited this store about 8 years ago, I purchased a "Return to Tiffany" dog collar necklace. For the heft in the piece, the price was well worth it. It does not seem to tarnish at all and still looks like new. It is my go to piece of jewelry when I travel because it is very easy to wear, goes with everything and what can trump Tiffany??? I had to come in while I was back in town and see what was new and interesting... they have tons of stuff in all price ranges so there are great graduation and wedding gifts here. Definitely worth checking out. read more

Tiffany & Co. - Jewelry Near Me - Scottsdale, Arizona

Tiffany and Company, an iconic American jewelry company founded in 1837 by Charles L. Tiffany & John B. Young. It has extraordinary pieces and is renowned for its luxury goods. Nuff said! Except for: This Tiffany and Co. location has made a tremendous impression on me. The following account is true. No names have been changed to protect my innocence: Strolled in to this store casually one Sunday afternoon. Looked through a few showcases and was asked if I needed help. (look at me, i'm beyond help) My response was " just looking thank you". A few moments later a gentleman approached with a tray, asking if we'd like water or champagne. I said to him "you must be the store director". And he was. It was the beginning of this store as my favorite location. Store Director Doug Aitken has always presented himself as a true caring gentleman. His manner to all who enter this store is above reproach. With his type of wonderful attitude presented, it trickles down to the rest of the staff. Everyone makes you feel welcome and comfortable. Our sales professional and now friend Miss Britta completes the customer care package. Her patient non intrusive approach makes for an easy "look and shop casually". Of course many magnificent pieces are to die for and if I had all the money in the world, it wouldn't be for long because I would spend it all here. Additionally must make mention of how Michael Omanoff aka, "Moe", another superb gentleman, is always at the ready to help being ever so cordial and attentive. Truly enjoy browsing and shopping, always being able to find a little something. Having been a Tiffany customer for over 3 decades and visited Tiffany stores worldwide, can clearly say this one tugs at my heart with its wonderful service and presentation. Thanks for reading =) read more

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If I can give their customer service NO stars I would have! They are so foul and disrespectful. I've bought multiple items in their hardware silver collection and it's all cost me a pretty penny! One of the benefits of purchasing your "silver jewelry" from Tiffany's was that they cleaned it for free BUT not no more! Either times are hitting everyone hard or these SUCKERS are bleeding their loyal customer out of their "silver" to get silver jewelry cleaned because "it's time consuming" and then as soon as the customer agent said that his suggestions to me "just buy DIY silver cleaner" UGH! They are so ugly!!! By the way, in case you didn't know, Tiffany's is EXPANDING, so, obviously not hurting for "money" so it must be that they just want their "loyal" customers to go away and not making a purchase at Tiffany's is fine with me. The customer service there is HIT and MISS. Their ability to be authentic is HIT and MISS. They have no desire to have anyone except the likes of Beyoncé and J.Lo be their clients. This type of business is disappointing and disgusting; weeding out the middle class. read more

Thank you Hannah for helping me make the selection quick and simple! I had something in mind and we found it quick and easy! This particular experience worked out nicely for a gift! read more

They've got the best service as always. From purchase to customer support, I always enjoy visiting this Tiffany store. Please keep the best service you guys have now. read more

Tiffany & Co. - Jewelry Near Me - Scottsdale, Arizona

I stopped in this past weekend and dropped my ring off for a complimentary cleaning. The customer service area0 was super comfy as I waited the transaction was quick and easy. Stopped back in today to pick up ring. It was a quick easy interaction just needed to show id. The ring is a beauty looks as if it was newer worn. Thanks for doing an awesome job and even better customer experience! read more

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My boyfriend David and I were having a staycation this weekend. We decided to go to the mall and walk around, so we stopped at one of the first stores we saw, Tiffany & Co.. We looked around at all the beautiful pieces, and a nice lady answered some questions for us, and I was surprised with an extremely gracious gift! I love this necklace! Gentlemen if you want to knock your girlfriends socks off... now you know. Socks off. I'm thrilled. Thank you David, and of course, Tiffany and Co. read more

Tiffany & Co. - Jewelry Near Me - Scottsdale, Arizona

I bought a bracelet for my wife at Christmas ( 8 months ago) Tiffany & co say they have a 1 year warranty on their jewelry. I called and they said bring it in so we can send to New York and have them look at it. I brought it to the store and the employee immediately told me it will be $70 plus tax to repair. What about the warranty? He said it broken because of normal wear and tear. Thank you for saving me money in the future because I will not be buying from your store again. read more

Stopped in to look for a baby gift. Wasn't sure what I wanted. To the rescue ... Gail guides me to the area with those gifts. Didn't have to look for long when she produces the perfect gift. It's exactly what I needed. Gail couldn't have been nicer and when I return to finally buy something for me... she will be my go to salesperson. read more

I bought my girlfriend a birthday present at another Tiffany & Co. But, it was the wrong size, at the advice of the sales staff. So, we called this Tiffany and asked if they had the size we wanted. We called, like talked to a live person. We were assured not only did they have it, they had 7. So we drove 2 hours and you guessed it. Zero. The inventory and availability system has got to be fixed. It's the 4th time this has happened. Instead of when a customer calls and the computer check is done, maybe they should actually look. The staff member that helped us was pleasant. But, the frustration with the inventory system overshadowed her. The inventory system has got to be fixed. read more

What woman doesn't want a blue Tiffany box?!?! I went in to make a purchase for someone else, on my birthday and they are amazing! You pay for quality and that's exactly what you get! Stunning items that please the most difficult person. (They even gave me cookies and truffles for my special day!) The Tiffany touch! read more

I've been window shopping at Tiffany & Company for nearly forty years. It's changed quite a bit over that time. It's now mostly a marketing brand name. Long before all those Mall jewelry stores, Tiffany was "thee" place to buy your special someone a unique piece of jewelry. I believe Tiffany is giving the department store Needless Markup(Neiman) a run for the money (2X puns intended) for the disposable $$ of the Conspicuous Consumer. If there was any doubt, today's newspaper carries an Tiffany's insert for an expensive ($6.500) men's watch. Sorry for being repetitious and redundant by adding the adjective "expensive", to a sentence with Tiffany in it. LOL All snarky witticisms aside, Tiffany & Co does excel at creating some must have, unique pieces of jewelry. Remember how everyone of a certain age needed to get one of those heart shaped sterling silver dog tags and bracelets? And admittedly, those teal blue color boxes are cute and I'm not aware of any that have ever been thrown out! My friends Leanna A and Scott D bring valued insights to Tiffany & Co and I recommend you read their reviews. For me, I'll continue to window shop and occasionally buy something special, for those special somebodies in my life when something catches my eye as it did recently. Breakfast anyone? read more

OK, so...no -- I didn't buy anything here. My sister had never seen a Tiffany's, let alone walked through one. We did, and enjoyed looking. Of course, my favorite item was a simple pair of diamond hoop earrings...just a cool $12,000. Other items are the famous Tiffany keys, rings, necklaces, sunglasses, women's bags, bracelets, charms, etc. All ridiculously priced. I think some of the employees have a built-in Wealth Detector -- the only two people who spoke to us the whole time we were in the store was the security guard (of course) and just one of the employees. All other employees basically ignored us. They better be careful -- I may win the lottery one day and actually have that $12,000 in my pocket. I'll demand to wear those earrings out of the store. read more

Tiffany & Co. - Jewelry Near Me - Scottsdale, Arizona

First off, I wanted to do a return and was told over the phone they would do the return. After a hour drive I was refused the return. The lady helping me was more worried about selling me more on more items. It's a beautiful store, I was helped right away. The jewelry that was bought with as a gift that's not really my taste so I wanted to return it or exchange it for something that I would prefer. I left the pieces to be cleaned so that I can try to sell them. My experience with the company overall was ok. read more

Rude, obnoxious lady at the door, jumped in front of me to stop me from going in. Asked me a bunch of hitler type questions as to WHY was I there!! Well, I was going to spend some money in your store buying 3 birthday gifts....but I will happily take my money elsewhere. If I am going to drop a few thousand in a store, you better roll the red carpet out, not do everything possible to keep me from coming in! Your loss!!!! LOTS of places to spend your money, feel free to skip this one! read more

Hanna was amazing and so attentive as I was finally able to upgrade my wife's rings during this crisis. For the price of a small car, I do believe this is a lifetime investment and couldn't have been happier with the experience. read more

Tiffany & Co. - Excellent quality and service from Tiffany for my wife's rings. Well worth the investment! - Jewelry Near Me - Scottsdale, Arizona

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For years my husband worked within walking distance of Tiffany & Co. in San Francisco and knew he couldn't possibly go wrong bringing me home those blue boxes. To say he spoiled me is a little bit of an understatement. It's been years since we lived or worked near one of their stores now but we always visit when we see one and I've shopped at many locations across the country. While we were in town my husband suggested we drive down to Fashion Square to visit this location and I have to admit that we received the best service we've ever gotten from Tiffany. I had an idea of what I may have wanted and it's always a pleasure to meander through the store in person. I already have a wishlist on his account but he's right, it's much more fun to shop in person. In my opinion we received a nice balance of friendly greetings from the staff and prompt service when we were ready to buy. He selected a beautiful bracelet and necklace set for me and the salesperson even suggested a different way to wear them that I hadn't considered. And while he paid and I wanted some water, they brought us cookies as well. I really do appreciate this as I've shopped with them from California to New York but I'm not the type to get gussied up to try to impress some store. I know I'm not obligated to impress them to receive good service and if I need to spend my money somewhere else or online I will. Treating your customers right from the moment they enter the store saves us all time. read more

Tiffany & Co. - A little extra service goes a long way to keep us coming back. - Jewelry Near Me - Scottsdale, Arizona

I have been shopping at Tiffany's for years and never have I ever had help like I did from Candy. She is super nice and super helpful. Calls with updates and status on items. Truly goes above and beyond. I also appreciate walking into the store and no one judges me by how I look. A fully tattooed person tends to walk into higher end stores and get followed on the DL. Not here. Everyone is amazing and that's why I love to give them my money read more

I was half tempted to not leave a review but after some consideration I believe my voice needed to be heard. The salesperson that I spoke with was somewhat helpful as he had sold me two rings. He let me try on jewelry, listened to my desires, and showed me a few different collections. However during the entire sales process, until I gave him my card, he kept saying snarky comments. To name just a few he had repeatedly said "if you choose to buy it" after I had already said I decided to buy the first ring. It's almost as if he was implying I was going to change my mind because I couldn't afford it. Looking at a different collection, the first ring he showed me had barely any rose gold. I specified I want to see the rose gold and for it to go well with the jewelry I was wearing. The comment that caught my attention was "this is a diamond store not a gold store". Basically, he was telling me to take my business elsewhere. When it came to check out, he pretended to not know my ring size for the first ring. I had questioned "do I need to be resized" as I was pulling out my card. Only then did he magically remember my ring size and didn't resize me. Pulling out my card should not be the cue to take a customer seriously. I truly don't know why he treated me so poorly. Perhaps it was my age as I am in my early 20's or perhaps it was because I am a Latina. I really hope it isn't the latter. Beautiful jewelry, but the service is disheartening. read more

What is not to like about Tiffany's? There is an awesome selection of fine Jewelry to chose from. The service is always impeccable and they stand behind their products 100%. It is a much different experience than going to Zales or Kay Jewlers, this is the fine dining restaurant as opposed to Five Guys. Moreover, when you break out that Tiffany Blue box, watch out and hold on! Women can transform from "Sally the Shy Sheep-Herder" to "Sexy Crazed She Mama" out of nowhere! BOOM! It's like they get into this trance and then... (details have been edited for PG viewing). Anyway, if you have ever seen Sweet Home Alabama, you know what I'm talking about. This store is not just for those who are Biff and Erma well doers just off of their trip to the Tea Room. The pieces cover all price ranges and tailor to a wide array of needs. It is one of my favorites now that I was trained like Pavlov's Dog's by Twyla. As long as your spending the money on Jewelry, spend it in a smart fashion by buying from a very reputable manufacturer. #vino2 #vinosquared #vino2ultimate read more

Tiffany & Co. - Jewelry Near Me - Scottsdale, Arizona

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My fiancé got my engagement ring from Tiffany, and I swear, it is the most perfect ring! I have not seen anything like it anywhere else - it's a cushion cut, with rounded sides, so it is unique, and the side view is stunning as well. What's more is that he got prime customer service from Brittany, who helped him figure out the ideal cut, carat, clarity, color, and band. We returned yesterday to resize the ring (which is free and takes one week) and Shay at customer service really helped us and was thorough! She also helped us engrave the box with the proposal date, which we can't wait to get back! I fully understand why Tiffany has created the brand that it has, everything from highest quality of diamonds to the best customer service to in-store experience to the company's industry labor practices. They've made lifelong customers out of us, and we'll be back for wedding bands and gifts for our moms! read more

I had a routine lens install and something when absolutely wrong. The Manager, Doug, at this location saved the day. If you have any issues, just call for the Manager... I would also recommend Johnny to help you in any and all your future purchases at this location. He's very efficient and you get top level service. read more

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We have been Tiffany customer for decades, so it is hard to write this. We are in the market for a special gift, so we went to look at a sapphire ring that we saw on line. Turns out it is one of a kind and it was not at that store. The sales associate explained the process and we agreed to put a hold on a credit card so the ring could be shipped in. That is when everything fell apart. We were supposed to be notified when it arrived, we were not. When we called to inquire if it had arrived, the sales associate told us that we had already purchased it and it was ready to pick up! We asked to speak to the manager to clarify our prior arrangement, the manager would not talk to us. We immediately called the credit card company to block payment. The manager apparently has no concern about loosing a sale of this magnitude; These people are clearly making too much money. We are just done with Tiffany. For these kinds of prices, you should expect impeccable service. This was a shit show. Tiffany has to take a close look at the people they are hiring if they want to preserve their reputation and premium pricing. Without premium service, they are just another mall jewelry store. read more

Shopping for a bridal shower gift. See Sam at Tiffany! He greeted us when we entered and helped us find that perfect gift. Great attitude and suggestive knowledgeable recommendations. Clean store and the rest of the team was friendly. Aloha! read more

Tiffany & Co. - Jewelry Near Me - Scottsdale, Arizona

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This is the second time I've been to this location in the past week. I went last week to drop off my ring to be cleaned. The second I stepped into the store, I was eyed up and down and followed throughout. I was wearing jeans and a nice top, and put together so there was no reason for me to be judged. Instantly the sales associate asked what I was looking for and stepped in front of me so I couldn't keep walking through. I told her I needed my ring cleaned and her attitude instantly changed knowing I have been a previous customer. I left not thinking too much of it and went in today to go pick my ring up. Yet again, another sales associate treated me even worse. Was so rude and short with me, brought the ring out, and shooed me away rushing me out of the store. So incredibly rude and hurtful being a customer there for years. Not sure what the issue or disconnect was but upsetting for sure. read more

Terrible service, no one would help me and the one that did and got my sales was rude. Product is overpriced much better going to any other jewelry store the workers there think they are so cool like the coolest high school kids ever. read more

This store will always have sentimental meaning since it's where we bought our wedding rings. The absolute BEST TIFFANY STORE HANDS DOWN, I wish Las Vegas ding-dongs in Crystals could take some cues on excellent customer service from this store. We come in to see Riz she is professional, friendly and genuine. She always greets us with a big smile and a hug despite the gaps of time that have passed when we haven't been in. I love coming in this store when she is here she makes us feel very special and offers to help us and takes time to catch up on our life. On this visit she offered to clean our rings and we looked at some sunglasses. The next time we are making any purchases we will continue to go out of way to come in and see her. I will buy from no one else. She knows customer service at its best and represents Tiffany very well. Please go in and see her you will not be disappointed. read more

I have never been to Tiffany's before. I have always walked by and wondered about it. This time I tagged along with my brother and his fiance! They are getting her ring re-sized. It was so exciting!!! We walked in and I was slumming it (jeans and a tank top). We were greeted and the sales lady that helped my brother was smiling at them. We were greeted by other folks, so far everyone is good. We got to customer service and sat in the chairs waiting. Their associates were busy in the customer service, another associate came to ask what we are here for and got the information she needed. We were offered cold water too. She got the ring had had the fiance to try it. Sweet! It was a good experience. I think I might come back for something myself... Hum! read more

Tiffany & Co. - Nice - Jewelry Near Me - Scottsdale, Arizona

I bought my maid of honor gift here and the service was awesome. The service was night and day compared to the bad service at Cartier down the hall. The salespersons at Tiffany were quick, efficient and super nice. They didn't make me feel rushed and had good suggestions and alternatives. I will be back! And they offered me water. I spend a couple hundred here and I get awesome service v. Cartier which is much more expensive but the service is on par with a gas station. Funny how that works. Thanks Tiffany! read more

James was fantastic, so helpful and I didn't feel pressured at all. I had a great time here, definitely will come back if I'm in the area again! read more

Tiffany & Co. - Jewelry Near Me - Scottsdale, Arizona