Experiences have gone down over the years at this orchards Zales! Kind of a "Meh", mediocre experience, directing wife and I elsewhere to KAY jewelers near the area..? What gives? read more

12/4/25. had ordered a read November 2025, which had a special deal paid full price and then was reimburse the full price when the ring was shipped in and they gave us the deal. What a pleasant staff I would definitely go back there to purchase my as a matter of fact, I did tell them I'll see them in March for family birthday gifts so friendly and professional, beautiful conversations thank you so much for a wonderful experience read more

Hands down worst shop. Employees park on the street so there is no customer parking. I walked in did not feel welcomed. It is clear that they just put anyone out on the counter because everyone has to constantly ask for help even just to type in the simplest information, the so-called manager, there was more concerned about saving money than saving me money, I did a return. I spent my money on and they made it very clear that it had no value even though they guarantee the exchange they just don't tell you that they're going to give you a portion of it. I finally got to buy my first diamond, and I truly could not get out of there fast enough, they do not try to make it a great experience for you. It's what you could do for them not what they can do for you. I will not be coming back to that shop. I rather drive all the way to Colorado Mills to get better customer service. shame on you! read more

After four years of waiting, my husband finally took me to pick out a wedding band. They were very helpful in picking one out and they were dog friendly! read more

Jasmine is great! i went in and had a problem with the pricing on my return/online order and she was very helpful with figuring out a solution! i would definitely recommend this location! read more

We've been buying my jewelry here for over 5 years, every time we go to trade something in, it's a problem. They never have our prior transactions in the system despite being purchased on their credit card or under the same phone number. Today we took in all our paperwork and we're treated so rudely by an associate so ask for a manager. Debbie the manager called me a liar twice regarding what we were told previously over the years. How would she know what we were told? She wasn't there?!? And why would you treat a customer so terribly that we were prepared to spend $3500 in there tonight but walked out without spending a penny. She was so Brazen to Eve say "Buh-bye" in the time of a 17 year old mean girl. They must not work off commission. She offered no suggestions or recommendations. I'm so disappointed read more

I am careful about leaving reviews, Particularly when the experience is less than positive. My children purchased me a lovely mother's ring from Zales as a 60th birthday gift. Despite the delivery taking much longer than my children were quoted, I was really touched by the sentimentality of this gift. Less than eight months later, and much to my disappointment since the ring was gently worn, one of the stones fell out. My daughter provided me the receipt and I of course contacted Zales at Colorado Mills. I was promptly advised that unless an extended warranty had been purchased, I would have to pay to have the ring repaired. I took it in along with the receipt and the ring had to be shipped out to their master jeweler For an estimate. The sales clerk did not even want to view the receipt saying it "wouldn't matter". At that time I expressed my concern that the ring although not terribly expensive, was really quite new, and I trusted they would be "kind" on the repair costs. Her reply was, "it shouldn't be too much." Sorry, Zales, But $120 repair on $168 ring that was purchased from you less than a year ago left me feeling very sour, gouged and frankly unappreciated as a customer. I of course declined the repair and then took the ring to a jeweler who quoted me $70 even though the ring was not purchased from them. More impressive still, I contacted Shane CO, who we personally have been a client of for many years and they repaired the ring simply for the cost of the very small stone, about $30. What a contrast in customer care philosophies! Needless to say neither I, nor my children will be shopping at Zales again. read more

Been a customer of Zales for more than 20 years but now am done. Bought my Wife a Disney Ariel necklace for Christmas. Within a few weeks the very flimsy chain broke. We brought it in to be repaired. Got it back in a few weeks and it broke again. Again brought it in for repair. Got it back a few weeks later and within days it broke a third time. At this point it has been being repaired more than its been around my Wife's neck. Brought it in again to find out that that the very best they could do for me and my 20 years of loyalty was that I could buy another necklace as the one that I bought had a very poor design. Thanks Zales. Will never be back! read more

don't ever go to zales!!!! worst experience i have ever had to deal with. my ring was originally purchased at another jeweler that has unfortunately gone out of business, so i dropped it off to simply get rhodium plated. when i went in to pick it up the first time my white gold ring was turned to yellow gold. how the heck does something like that happen? you just completely change the whole look of the ring?! it gets sent out again, and when it gets back it is still yellow inside, but i took it due to having an event that i wanted to wear it at. within 2 hours a prong had broke off, and i was now missing a diamond. i have had my ring rhodium plated every few months at the jeweler i purchased it at for over 10 years, and i never had an issue with it, and now within 2 hours a piece has just broke off. i call zales, and they say they will send it to get repaired and replace the diamond. i drop off my ring again, and finally 8 weeks later i get a call that it is ready. i go to pick it up, and there is still yellow inside, there are scratches inside that were never there, and the prong is crooked, not even, and bumpy. my wedding ring is now ruined!!!!! the more they repair it the more it gets ruined. i asked for an appraisal, and proof that the diamond that was placed in the ring had the same value as the one that was lost but they were not willing to show me anything. the only thing the salesperson at the store would say is that the outside looked good to her, which it obviously didn't and she clearly saw that on the pictures she took of it. i told her the inside mattered as well as it was never in the bad condition it was now. she didn't care at all, and none of the sales people there have throughout this whole mess. all the people care about at this store is their sales. they are nice to you when you look at making a purchase, but when they have made big mistakes they don't care as they will not make any money off of fixing their own mistakes. i will not be going back here, but will get a lawyer if that is what it takes to get my ring repaired back to the original condition. read more

Zales - Jewelry Near Me - Westminster, Colorado

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You kind of expect a certain level of customer service at a place like Zales. So I was surprised when I was basically to told to pound sand after bringing in a necklace that had been purchased there only 6 weeks before. The clasp had broken after only wearing it 3 times. They said that because my teenage son had declined the 30% upcharge for purchase protection, I was out of luck. They kindly offered to sell me a NEW low quality chain. Wow. Their merchandise is clearly substandard if it breaks after only being worn 3 times. I won't be back. read more

This store and only this store is the only Zales I will go too. Very professional, respectful and willing to help. Other locations are no comparison to the level of customer service I have received at this store. read more