Two times, I had my truck in there with pretty major issues, they were very honest, fair, and…read moreupfront about what needed to be done immediately versus what could wait. Their pricing is more than fair, they were speedy, and always very friendly.

The only honest mechanic that I have come across is CARS auto in Jenison just off Chicago drive and…read more18th. He was super honest and they got the diagnosis right on my jeep first try. Didn't replace unnecessary parts and were cheaper than everyone else that quotes me. They were honest about their workload and still managed to get the job done way earlier than expect. They are my go to for now on!

Excellent customer service. Nate is wonderful to work with and the prices of repairs are very…read morereasonable. He is very busy but is quick to respond and keep you updated on your repairs. There is very limited parking here and it creates somewhat of a challenge backing in or out of the repair shop however the team was helpful in pulling my car out. They take cash or card. There is a fee to use your card.

Rev-up for over-the-counter, except, quality customer service. Questions answered. Service…read moreexplained. Knowledgeable. Skilled. Friendly and fair. Customers and vehicles - treated with equal respect. Thank you! Thank you! Thank you! Until next visit!

Real pro auto is trustworthy, reliable, communicable and so helpful. I've had two different…read morevehicles that are about 10 years old and they are thorough in their diagnosis and offer suggestions of potential issues and if this is an immediate concern or can put off for a bit.

The old service manage Vince worked with my father years before and was honest as the day was long…read more I never knew he worked with my father until I told him my father was a mechanic for almost 50 years and I told Vince where he worked. He retired. I do most all of my own vehicle work, but on occasion I used to go to Real Pro Auto in Wyoming. I had my truck in there the last time I went to Real Pro Auto in Wyoming. Before my truck was off the lift I asked the mechanic and service manager if they could give me a price on the exhaust manifold getting replaced, and only the exhaust manifold, I could do all the other work myself. The service manager and the mechanic immediately told me they would have to replace my whole exhaust system, and it would probably be over $3,000. I knew better, and I knew they were just trying to up-sell me. I always laugh when any shop gives me a list of things that need repair, and I know 80%-90% of those things have just been done or are not bad enough for me to worry about yet. After they told me that they would need to replace the whole exhaust system, I asked them "Why would I need to have the other exhaust manifold replaced, it isn't leaking, and why would you have to replace the whole exhaust system and not just what I was asking you to do?" The both said that they would only replace the exhaust manifold if I agreed to replace every single exhaust piece. I know the talk from service managers, and mechanics, I grew up knowing many because of my father. They give the customer a big list on what needs to be done, or things they think up, even if they don't ask for it, then hope the customer is dumb on vehicle repairs and believes that everything needs to be done ASAP in their shop. I was so pissed they wouldn't budge at just fixing what I wanted fixed, and leaving the rest for me to fix. It wouldn't be a safety issue, it wasn't a request to get rid of the Catalytic Converters, (Which I know is illegal for them to do). I could buy OEM parts to replace my whole exhaust myself for under $675 if I wanted to. In there defense I know I would need to figure in the cost of the hours of the mechanic if I agreed to have them do it. But $2,325 of mechanic hours, and $675 or less for parts??????? I don't think so. I will just say this, I met the owner John many years ago, and he seemed like a nice guy. However, I truly think he hired the wrong people after Vince left. Maybe John gives the service managers a bonus if they bring in more money than his other locations, who knows, seems like it though. Maybe John should look at reviews before and after Vince left and compare them. I would bet he will see the reviews hit the floor after Vince left. After my last visit at Real Pro Auto in Wyoming I got an automated text by John on my other vehicle needing something in regards to work. How would he know? They seen the other vehicle 1.5 years before, and never after that. Then I got an automated text another month saying it was John, (I knew it was a automated text), and that one asked me why I haven't been there in a while. I almost replied, however I know he can't be at all three locations all the time and probably has no idea what goes on during most of the day in all locations, so I ignored that text instead of complaining. Now I am warning people, Real Pro Auto when it was smaller with one location was great, now they are bad in my opinion.

Muffler Man in Grandville is awesome. I get my oil changed there. The prices are great and I'm in…read moreand out in no time. (I make an appointment) Friendly staff. Worth checking out.. NOTE: Regular oil... not synthetic.

Drop my car off to get work done, and they had it towed away from their shop without any notice…read more.... Super shady I don't recommend anybody doing business here !!!!!!

Great experience during my recent purchase of a used Mercedes Benz at GR Motor Car. Tom Kilmer, the…read moreowner, was friendly and courteous. He responded quickly to my inquiry, and made sure the car I was interested in was available for me to test drive. They take pride in servicing and maintaining the vehicles they sell. Tom made sure to personally introduce me to his service manager. When it came to making an offer, Tom was respectful and fair. I felt like we both got a good deal. I look forward to an ongoing relationship with Tom and his team at GR Motpr Car.

Amazing service by all service managers. Attention to detail is so great. I was called 3 times in…read moreone day to let me know the status of receiving the parts they needed to repair my car, and then when they completed the project! I walked in paid and they handed me the keys. Easiest transaction I've ever had with a car repair shop. I'll never go anywhere else & both my adult kids take their cars there also! A happy & more than satisfied family. Thank you GR Motorcar!

Recently had both my car and my husband's truck in for service. Their mechanics are friendly and…read moreknowledgeable. They are always honest and I never feel pressured. Prices are very reasonable. Mason Street is the best!

Mason Street Garage is a local auto shop tucked away off Fuller on the NE side of Grand Rapids…read more It's really close to my house and I'd heard the name before, so when I started having car trouble I gave them a call. The guy who answered the phone, Rick, was super friendly and very polite. He told me I could have my car towed that day and they'd try to take a look at it, but it was a Friday so he wasn't sure if they'd get to it. Totally fine. He gave me the number of a tow company that they work with that picked up my car. I didn't hear anything by the end of the day Friday, so I figured they weren't able to get to it. On Monday I got a call from Rick who gave me the bad news... pretty expensive repair but I had already figured that out from Googling. He said he'd order the parts and hopefully get them yet that day. I didn't hear anything back by the end of the day, so I figured they weren't able to get to it. Ha! Then I got a call on Tuesday afternoon saying my car was ready. Luckily my boyfriend and I work together so I wasn't needing a car while it was being worked on. Rick was again super friendly and polite when I picked up my car and everything is running smoothly again. He even followed up with me a couple days later via text to see if everything was still going okay. The lack of communication I experienced the first couple of days might stress some people out, but I wasn't too worried. I will be going to Mason Street Garage for all maintenance from now on. It's really nice to support a local business that cares about their customers and provides friendly service during what can be stressful situations.

I have an older car my kids drive that I have taken to Ed & Dave's several times for repair…read more They've always have been a little pricey for their service but I had confidence they were doing good work. The last time I had that car there, someone "inspected" it while on the lift. I was told there was a broken spring that needed to be replaced ASAP and that the strut could fail with the next pothole. I was verbally quoted $1200 plus for the front stuts. I took to a different place and for less than $800 I was given the old struts back to find nothing broken. I can accept they charge what people are willing to pay, but I can't accept being lied to.

To be on the safe side I had a front end alignment completed on wife's van after a blow out from a…read morepot hole incident. I had previously replaced the damaged rim and decided to replace all the tires as well as the blown out tire. Upon recommendation of the tire dealer I took the van to Ed and Dave's. Made an appointment and was promptly taken care of at designated time while the alignment only took an hour. Van drives/steers fine. I am very satisfied. However, I would have liked a better explanation as to what was done or what damage was done, or just a "checked out fine". But when asked what they found, all I was told is that they did a front end alignment. Maybe I'm too old school. But I would recommend Ed and Dave's and will use them for my auto repairs; just ask more questions next time.

I have been going to Charvats for years. They are honest , hard working, and the place is so…read moreorganized. Craig is always so nice and helpful. He always does his best to accommodate me and I have never been disappointed. They will tell you if you don't need something and hve helped me to determine if my 2006 Ford Freestyle is going to make it another year, or am I going to have to break down by a newer car? They assured me that the old gal has a few miles yet, and they would tell me if it's not worth putting anymore money into Jim and his crew do a great job, I have always been happy and trust their work and their word Highly recommend

Jim & Craig at Charvat's have been my heros for 15+ years. Our family business has a small fleet of…read moreolder used vehicles and they've serviced them all. They have 'saved the day' countless times and gotten our vehicles back on the road within hours of them breaking down. It can be a gamble buying used vehicles but having Charvat's in our corner gives us a peace of mind because they are honest and more than fair in pricing. They've also looked over vehicles before we purchased them to give us their opinion if it's a good buy or not. I cannot gush enough about how much I appreciate these guys! On top of the great work they do, Craig is the nicest guy I've ever met. I moved out of state for awhile (which I was nervous to do because I was taking my older Jeep and wouldn't have them around) and he came across my file so he decided to call me and ask how the drive was and see how I was doing. Seriously- the nicest!