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    Zappos Tour Experience

    4.7 (39 reviews)
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    Jesse L.

    Won tickets to the Brothers Osborne here at Zappos. Very cool time and had a lot of fun. Located in good ol' downtown Las Vegas at the Zappos headquarters.

    Zappos building!
    Yonnie C.

    I've always known Zappos was located in the Las Vegas area -- and given that my husband and I were planning to visit Vegas in mid-January for a college reunion, I quickly looked up whether tours were available for Zappos HQ! Luckily - they were, and I booked 2 tour tickets about 1 month in advance of our trip to Las Vegas. The process for booking the Zappos company tour is very quick, efficient, and self-explanatory on their website. On the day of our tour (ours happened to be at 9 am on Tuesday morning, 1/21/2014), we arrived on time, but parking was hard to find! Parking = it's up a small ramp, into a parking structure. There was an attendant outside helping to direct us to where to park. The parking entrance is on Las Vegas Blvd though, so don't go turning onto Stewart Ave. Once parked, we had to take the elevator up to the Lobby area, and check in at the front desk of the Lobby. They gave us name badges (stickers) to put on your shirt along with a card-key chain to hang on your neck to access the various doors and kiosks in the building. Once we were signed in -- they instructed us to go to an atrium area to watch a video of Zappos (basically an intro 101, probably 10 min long) history, culture, how they came to be. We only caught the last 2-3 minutes of it, unfortunately. :( ALERT = be careful if you are LATE to your tour, because my husband and I (including 3 others who were late as well), had to come to the front of the stage where the screen was, and do a little dance for everyone. It ranges anywhere from "my little tea pot" to "itsy bitsy spider". hahaha... The rest of our tour lasted about 1 hour, and our tour guide was very thorough with guiding us from dept to dept and explaining what each dept does, etc. It was interesting to note all the awards the company won over the years, and how it scaled so quickly over the years. Many folks in our tour group had questions as well and she tried to answer them as best as she could. We were free to take whatever pictures we wanted of the premises, and even got a snapshot of where the executives sit as well. None of them were actually there at their desk though, lol. At the end of our tour, they guided us back to the lobby area - where we were given a souvenir to take home (a large year book!) and an opportunity to take photos in the queen/king chair. :) You'll know what I mean when you go on your visit. The tour was fun, good learning experience, and I could see how their culture is so special. Glad we were able to come visit and see how this start-up gained traction and momentum over the years! Thanks Zappos!

    Tour Guide Megan
    Jaquelyn B.

    Our tour of Zappos Headquarters was informative and not to be missed! Read the book first - it gives you context for what you see. Our guides were Megan and Rio .... what fun personalities. Megan - thanks for putting up with our endless questions and rave obsession. Lastly, the private question and answer session on customer experience was very informative. I can't remember the name of the man who led our group but he was a long term employee from the Customer Service Department. He was well informed and patient! Thanks Zappos!

    Rachel A.

    I love touring corporate headquarters. I like to see what companies have to offer, the different types of working environments, and the magic behind the scenes. Zappos Tour Experience in Las Vegas was an excellent way to spend an afternoon. Who goes to work while on vacation? I do. Call me a workaholic, but I really do care about creating better work environments and being efficient. Zappos taught me a lot. Half of the people who take the tour are customers who use the website and the other half are people who are there for mentorship in the workplace. You can sign up for additional sessions after your tour based on your interests. If you want to take a Zappos tour, I recommend making reservations weeks in advance. I didn't sign up soon enough and all the tours were fully booked. I emailed Zappos and they were able to accommodate me during my short stay in Vegas. Zappos has excellent customer service. The tour is fun and entertaining. It starts with a movie and the rest is walking around the office checking out different floors and departments. You get to see everyone in their element and even meet Tony Hsieh and Fred Mossier. The office is humongous and bleeding with creativity. The artwork and design in every nook and cranny is so unique. The "Godfather" Tony was our guide and he was awesome.

    Out door patio
    Marilyn S.

    I really loves visiting here! The staff was really friendly and seemed like they really nailed their work environment! It was very refreshing to see how everything operated. I kind of accidentally found this place, thought they were actually going to have a store. Instead it was their master head quarters. They had a lot of great luxuries that other companies wouldn't provide their staff with. Not to mention the things they have access to- like getting their car serviced while at work is a definite plus. They also have a always open door policy where their high up work on the same level as everyone else. That was nice to see! The only ones who have closed offices are the lawyers and the licensed life coach. I thought that was pretty cool to have.

    Michael B.

    Love love love this! If you're in a customer facing business, Zappos is the gold standard for customer experience. Our tour guide Ryo led us through every piece of the culture and history that makes Zappos so special. I would also highly recommend the additional Q&A. It's worth the money!

    Maybritt R.

    If you are in Las Vegas and you have a few hours go to zappos and make the tour. Our guide was so nice and every question was welcomed and responded. The other employees also were nice and smiled or sad hello. A special culture but why not?

    The place is littered with cool artwork like this Tupac mural.

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    10 years ago

    Good experience, learn a lot about the company. The only thing is missing is the actual thing I wanted to see ... SHOES!

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    Review Highlights - Zappos Tour Experience

    Zappos Tour Experience in Las Vegas was an excellent way to spend an afternoon.

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    Zappos Tour Experience - tours - Updated July 2026

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