I only come to this location because it's the closest one to me, but the customer service has been consistently disappointing. During my visit, an associate took some accessories before I entered the fitting room, which I understand. However, when I asked for them back, she didn't even hand them to me--she told me to pick them up from the floor. That felt very disrespectful and unprofessional. I expect a basic level of courtesy when shopping, and this experience did not meet that standard. read more

Came for an online order pickup during the morning non-busy hours and waited over 15 minutes. Had to leave since I had an important call to take. Didn't think it would take that long for someone to bring something that should already be there. read more

Really bad experience here. Very rude customer service, specifically from Crista she is the worst. The rest of the staff was also very rude if I could give this location 0 stars I would. I spent so much money for some rude treatment I would not recommend you visit this location. read more

Zara is a good choice for guys who want well-made fashionable clothes at very affordable prices, especially if on sale or clearance. My wife and I had returned to visit our nephew/godson at his university, and had some time with him to buy some outfits that both aunt/nephew approved. It took a while, but after about an hour and couple hundred bucks later, he had a couple of outfits that he looked and felt great in. In the meanwhile, I ended up buying two shirts on clearance, both 80% off original price (which isn't too bad to begin with), so I was pleased. In terms of service, we didn't get any cause we didn't expect it. The racks were relatively clean and organized, the dressing rooms were monitored, and the registers were staffed enough to keep the lines moving. Honestly, that's about as much as we expect from the shops we frequent. read more

Buyer beware of Zara's new policies. If the ethical guilt trip didn't get me to ditch Zara, I think this last trip in finally convinced me to kick my Zara addiction. Among the long lines, unpredictable mall parking, and European fashion finds both trendy and classic for men, women and children of various sizes we've come to know so well, Zara recently implemented a .10 cent per bag policy, installed a self checkout, and began charge customers for online returns. Although the bag policy is publicly marketed as a sustainability initiative, it's hard not to wonder if passing the cost of bags, returns, and labor (in the self checkout you literally have to fold and bag your own clothing as well as remove the anti theft tags) is just a clever way to pass more costs onto the consumer. In the past I noticed the unethical elements, makeup stained clothing returning to the floor, and the staffs general demeanor (atleast at this location, they all seem overworked, exhausted, and burnt out), but all of this was magnified by the new changes customers are expected to adopt without question. Today was my most difficult trip to Zara yet. It's no longer a pleasant shopping experience, but instead an exhaustive, chaotic experience you tolerate when you want to appear polished on a budget. On the plus side the clothes are still the same quality, sizing is still all over the place (this is def a try it on type of store), you can almost guarantee a half the store wait to check out on weekends, and pricing seems to remain constant, but personally, I left feeling used and abused, herded like cattle, just another a cog in the machine. Thanks for the reminder Zara. Back to supporting vintage, resale, and local I go! read more

They are racist. A white person walked out the store, the buzzer didn't go off. However me and my beautiful daughters walk out and the buzzer goes off for each and every one of us including my 5 year old. she walked back in and out and it still went off. When a white lady walked out after us it did not buzz. Disgraceful! just put a sign saying no colored allowed! read more

Horrible service, I will never shop there again , all employee were miserable and had bad attitude, the quality of the cloth have declined. read more

Horrible location. I went back to see if all is well in this location, it is messing and management is all over the place. There items are damaged scattered all over the floor. read more

This store needs better management how is it possible that they have a line of 20+ people and it takes you an hour easily to pay. Then you get to the register after standing in line for the cashiers to not even bother to say hi, they won't even look you in the eyes or say a word. It's very disappointing because this store has very pretty clothes and is extremely popular. They need to step it up and hire more people and train a friendlier staff! read more

As a frequent Zara store and online shopper, I've seen many Zaras throughout my travels and this location in the Galleria, like other Zaras nationwide basically has two experiences. While the location looks great on the outside, note that you have to accept a certain kind of shopping experience when you're a Zara shopper. Again, there are two experiences at Zara. One experience is when you arrive at Zara in the early AM, right when it opens, and you find everything you could ever want. The other experience is when you go after 1PM and the store is a total disaster in terms of clutter, no sizes are available and feels like no Zara employee wants to help you. If you're a Zara shopper you've know what I'm talking about. So here's the deal, the experience is about your timing and what you can put up with as far as service. After all at rock bottom prices for excellent quality clothing and in the latest trend, you have to accept that it is what it is. You get incredibly, " on point " pieces to make you look fashionable but you have to understand that you have to sacrifice service to get those cute mom jeans, chunky platform boots and oversized sweatshirts. Zara will always be my go to but note that I'm a fashionista and fashion comes first to me. Attitude and clutter, that's just part of the game. PRO TIP: Make sure to grab the shopper bags located on a stand right when you walk in, located right by the entrance. read more

Out of all the Zara stores we have ever visited all over the world,even coming from a country where bad customer service is part of our daily lives. This is the worst customer service experience I've ever come across - and this from the actual Store Manager Frank who should not be dealing with customers face to face with his bad attitude and superiority complex. And with all the customers in the check-out line,only having 1 cashier is absolutely a disgrace. Zara DO BETTER! read more

doesn't even deserve a star. The worst service. Takes 1 hour to return something as you have to watch them hang up every return item and then scan and sit there for 30 minutes. I will never go back here read more

What's wrong with these retailers that are trying to ripoff customers. It would help the environment if Zara shuts down its stores and factories. But they want to charge .25 cents per bag. And they want you to use self check out lanes. Next time they're going to us the customers to sew and design the clothes read more

Probably the worst Zara in the entire universe! Get ready to wait between 30 to 45 minutes in the line! This is madness, only two cashier and one of them don't really know what is going on there! read more

Zara - Waiting in the line area.. - Women's Clothing Near Me - Houston, Texas

rude staff member, I had to go to the second floor in the men's fitting room as the one for women was closed. My friend was in a separate fitting room and asked for help to zip a clothing item. I kindly asked if i could hang my clothes on the rack for one second and the rude lady with a stiff bob said "no you can't because you're going to forget it and i'm going to have to put it back" in a very rude tune. I was actually planning on buying those items so i wouldn't forget but okay. read more

I have never experienced bad service like this , it was shocking and the manager frank has no people skills!!! No wonder the team is also rude , you only as good as your manager read more

Zara is not just for the women as the Yelp app says, they have men's stuff too. Although the workers are quick to insult your body type if you are anything less than cover-worthy A&F model with a six pack and an IQ of six. Their attitude leaves A LOT to be desired - unless you like total queen divas insulting your decision to eat bacon cheeseburgers with extra bacon and deep fried bacon wrapped ham as an appetizer - but the clothes are still nice even if the workers think your fat ass won't fit into them. Zara in NYC is way, way nicer. You actually get some assistance there, not just rude comments about the "size you ARE wearing and the size you SHOULD be wearing, honey." Shop online rather than browsing the Houston edition of Zara. read more

Normally, I can rely on Zara for "last minute" finds like a cotton tee or blazer. But lately, most of their clothing prices have gone up and trend-factor down. If you dig enough, you might randomly find a nice blouse, timeless "work" dress or skirts. The quality of their clothing varies; nothing is too reliable so check out all the threads and stitching before you buy, 'cause you never know. I think their men's clothing is better by far. read more

Is it Christmas? This place is a zoo! Long lines and a messy store. Too much of a cluster. BUT it did remind me of Euro Zara shopping where the stores area always packed! Houston has so much diversity so they know their shopping. Scottsdale store was a morgue-I guess it hasn't caught on that Zara is the best!! They have a mens store here too, not sure if there was a children's section because I had to leave-it was THAT busy. But I'll back on a quieter day (if there's such a thing at this mall). read more

The quality dropped, it isn't the same. Stay away .. One cashier for the whole kids and men section with a long line of unhappy costumers . read more

Dennis at the galleria location was extremely helpful. He was the only one who went out of his way to make sure the shoes I was waiting over 20 minutes for arrived to me from the stick room. read more

Called their phone multiple times and nobody answered. You would just wait a few minutes for it to ring and it would just end. Also lines are always long and there seems to be about 5 employees for the fitting room and only 1 for the register. read more

Loveeeeeeeeeeeeeeeeeeee Zara, only place really that can get you looking right if you're tall and skinny. I usually like their options for graphic t-shirts and jackets. Shoes can be hit or miss for them. There's one manager here I like in particular who's worked her for the longest, she's always so happy, I like seeing her when I go here. They are busy 24/7 everyday, all day seriously so be prepared to wait when wanting to pay. read more

Love Zara!! Clothing is fashionable, well priced, and they have a bit of everything. I visit atleastonce a month to update my closet! read more

I came into this Zara to exchange a skirt I'd bought in L.A. I mistakenly grabbed an XS size (ha! Not fitting into THAT one probably ever). So I browsed around first hoping to find a similar skirt (if not the same one) I could exchange it for. I must say they unexpectantly had good sales going on and the clothes were organized neatly. I was able to find a skirt I liked in my size and some chic comfy pants and proceeded to check out to make the exchange. The guy at the counter has very nice. He had to call the manager to approve the transaction. I must say the manager was not only gorgeous and fashionable (she WAS substituting from L.A) but she was super nice and accommodating. She smoothly proceeded to check me out while engaging in great convo. Yay for great managers making it easy to get trendy clothes! read more

Eurochic fashion for work! Got a kate middleton type dress for $80 and a great top for $40. Plus 1. cool dresses & separates with a eurochick sensability Areas of improvement 1. allow more items in dressing room - how about 8? 2. increase the L and XL sizes - too many XS for me! 3. clothes are pretty pricey Suspect this is for the 30yo + with a professional job - because the prices are going up and up. Almost on par with BCBG, but not quite! read more

Horrible customer service!!!! The manager doesn't know what she does!!! The worst experience I have had!!!! I wish I could do it zero stars read more

Horrible customer service and return service! I am a frequent shopper, bought a blazer, was never given a receipt and was not allowed a refund or exchange four days later! The rude assistant manager gave me the wrong number to contact HR and would not allow me to speak to the manager until I returned a 2nd time! Never again will I shop at this place and wouldn't recommend to anyone! Sad! read more

I've visited this location a few times, but they seem to never have my size or exactly what I'm looking for. Which is odd because I can exactly what I want at other locations such as Baybrook or memorial city. I have a son that shops here as well, but he doesn't have any complaints in regards to this location. The store is organized for the most part and usually have items on clearance that are good deals. I'm leaving the 3 stars because I was told to go to the children's section to check out. I've been in retail before and I was confused as to why I had to go to a whole different section to checkout. But 10 minutes later, someone was checking out at the register I was originally at. I feel like they could have called a team member to come open a register in the women's department, not send me to kids. read more

I love Zara's clothes and their prices but the costumer service at the stores is the worst I've experienced. It seems like they only like to hire un capable people who do the absolute least to satisfy the costumer. This is ridiculous. Their exchange politics are insane. This is my fourth time trying to return a garment that is too big and they tell me something different every time. Extremely disappointed in the galleria and memorial stores. read more

My store!!! If forever 21 isn't doing it for you Zara will!!! This place has it all at ok prices...some of the stuff can be pricey but you get what you pay for. The best part is that they carry unique amazing feel good items.... read more

Horrible service every time I go. If I'm the only one in line I'm still waiting 30 minutes. They have 20 people working. Not sure how they can't figure it out by nkw read more

Worst customer service and policy ever! I had two items to be returned, there was only one cashier available to check out, no one on the sales floor to assist, employees (including the manager) have absolutely no empowerment or ability to solve customer issue. I had to wait in line for 35 minutes just for a return, there were only 3 people before me. When it is my turn, they couldn't return my items because I only had the order number not the actual receipt. They can't only take return with a receipt, not even with an order number or with the credit card I purchased with. What type of policy is that? Or did the company train their employees not to go above and beyond to help a customer. I told them one of the items was a gift and I opened it yesterday and did not see a receipt, but my husband send me the order number. They looked at me like I was being difficult while your company policy is being ridiculous. I seriously think that your company do this on purpose to force customers to keep your products. What an awful company to do business with!! read more

Love your merchandise but your return policy sucks and punishes your customers, especially loyal ones with pain and suffering. Just tried for the second time to exchange a pair of baby pants, your shipment didn't come in time, so you didn't have them in stock. pants were defective so I was forced to accept low sale price merchandise credit "as a favor". Super disappointed that buying multiple thousands of dollars a year of merchandise doesn't afford me ANY CUSTOMER SERVICE. This BS took over an hour to get back $5.99 on my second attempt. HOURS of my life I can't get back. Then I went to Nordstrom's and Monsoon and did 2 returns at 2 separate stores in less than 5 minutes. You have lost me for good. I just have no time or money to waste on your subpar customer service and crappy quality that was the reason to bring it back in the first place! Bye Zara!! read more

Ah sometimes ignorance is bliss. I was reading the other reviews about how Zara's quality has fallen off. Well, since I'd never shopped there before, I wouldn't notice anyhow. I was referred to this store from a yelp conversation about clothing for skinny dudes such as myself. My problem is though I'm thin, I'm still pretty muscular (think swimmer or some kung fu flick guy) so clothes for me is always a challenge. That mixed with the fact that I don't usually dress "up" so to speak makes it all the more difficult. Aside from Armani Exchange, this place has clothes for the skinny dude. They aren't overly skin tight or flamboyant looking and there's plenty of room in the crotch in the pants (no plum smuggling in these pants lol). There are a bit more..um... flashy mens clothing in the store, but for basic stuff, I can't go wrong. This was a good recommendation yelp.. Congrats.. read more

As a frequenter of the Galleria, I used to always see gobs of girls walking around with bags and bags of Zara things. However, judging the by average age of these girls, I assumed that there would be nothing in there for me and hadn't walked in once in the three years that I've been a loyal Galleria customer. While Jeni S. was vising from Cali, she wanted to go in and shop around saying that they were similar to H&M. Me, being the non-cultured shopper, had no idea what H&M was so this explanation didn't help at all. This store is chock full of variations of one design. They'll take one popular design and just change it up a little bit and voila! You have a rack full of clothes that are very similar, yet different from one another. Though some might find this odd, I loved it. I'd been looking for a tweed skirt for some time now and had always loved the pencil skirt looked, but I saw they had the "same skirt" in about four different styles. I grabbed all of them and left with a bell shaped one that has quickly become my favorite skirt. They do this same concept with shirts--they'll pick a pattern and revamp it with long sleeves, 3/4 sleeves, cap sleeves, tank tops, and tube tops. Yes, it is mass marketing, but it works so you can find something that fits any body type if you're willing to hunt. The men's section is substantially smaller, but still had a decent selection. We left with a few ties that were trendy, cheap, and innocuous enough that both my husband and I liked them. The lack of stars really has to do with the lack of service. The exasperated look on the faces of the sale people is so obvious and rude that it makes me not want to shop there. The dressing room attendant tried to be attentive, but was a bit overworked for how busy this place is. Sure, the quality of the clothes isn't fabulous, but the next time I need an affordable cocktail dress, this is the first place I'm looking to save some money. read more

Love their clothes! The one star is for service and based on the fact that they did a build out, and made the dressing rooms so small you can't even see your self in the mirror!! Pure Craziness!!!! There are too many young, unseasoned workers in this store - including the on duty managers/supervisors. Everyone was having side conversations with their co-workers (about school, the club, their boyfriends, what time they get off and issues with their moms)... They have to do better - seriously!!! read more

Zara is the Old Navy of Spain - just like H&M is of Sweden - so I'm not looking for top notch quality clothes here... but these clothes fit me allot better than bulky clothes of American labels. Plus the styles here are normally at least a season ahead of the US manufacturers. Keep in mind these clothes probably will wrinkle quickly - but what do you expect out of clothes made in Vietnam, Turkey, Bangladesh, and China :-) read more

I wish all Zara's in NYC were this large, carried this much inventory and had this many sizes. I swear as soon as I get to Zara in Flatiron or on 42nd Street there is only one left of anything that I came to try and score. I literally came here last Saturday afternoon to return a shirt that I purchased in NYC that was missing some beading on the shoulders and figured I wouldn't be able to find another one in my size....wrrrrrrrong! Apparently the ladies of Houston are not huge Zara fans because not only did they have my size, they had every size (this shirt has been out about a month already). I was pretty pleased with that. I am going to go back today to get some more stuff because I can never get these things at home. Excitement ensues! FYI to anyone who has never shopped at Zara, the sizes are true European sizes, so you will most likely have to size up from what you would be in American clothing. Their shoes are narrow and they do not run in half sizes (sad face...they are pretty awesome shoes). read more

I'm not really sure what to think of this place. The clothing is nice, but it's not anything I'd wear to work. In fact, I would expect this place to have something that would easily make the change from work to social, but no such luck. As for the employees? Well they weren't exactly rude to me or insulting to my body type, but that's because they completely ignored me. They were too busy talking abut themselves. To sum it up, if SNL wanted to revive their "Gap Girl" skit, they could call it "Zara girls". read more