This is what extra seasoning looks like on the fries. Got what looks like half portion on fries and coleslaw. Dr.Pepper syrup was out and they gave it to me anyway. One of my chicken fingers was broken in half in the box. Overall, just a subpar Zaxby's experience. Most Zaxbys do just fine read more

Zaxbys - Disappointment - Fast Food Near Me - Albany, Georgia

Ordered online. I actually ordered the wrong thing but it was good. Blue Zalad. (I meant to get it buffaloed) Sunday night about 5:30pm. Overall everything was good. Service was fast. read more

The food and service was excellent! The guy taking my order asked about my day, and then when my food was ready they brought it out to us and asked did we need anything else! You just don't get service like that anymore. Customer service was 10/10! We will be returning. The tacos were perfect this time with just the right amount of sauce. read more

I have avoided Zaxbys for a while. The quality at all of them around here has been subpar since covid hit. I saw the ad for the new quesadilla and figured hey, why not. Well the order was placed online and ready early, staff at this location were friendly enough in our quick interaction. The food, which should not be a shock, was still subpar. The "huge" quesadilla was on par with the one you get at Taco Bell, like half the advertised size. This will probably be my last visit to Zaxbys. I gave 2 stars just because the speed and staff. read more

Waitress counter employees need some serious customer training! Food is way over priced as compared to chick filet

It's good and i don't know how else to explain this place but i have to have a minimum of 85 characters read more

Zaxby's is one of those places we make sure to stop at when passing through GA. The chicken is on par with Chik FIl A. The menu is different and unique when compared to the other main fast food chicken restaurants, so take your time when looking over the menu for the first time. We really enjoy the zalads. You get a good piece of chicken and lots of fresh ingredients on the salad. They also have Coke Freestyle machines, which are still a differentiating factor for us since most restaurants do not have them. read more

Zaxbys - Front of Z - Fast Food Near Me - Albany, Georgia

This place is pretty good. I ordered a large chicken plate with no cole slaw and extra bread. I got the tongue torch and ranch instead of the Zax sauce. The only complaint I have is I was jipped on the tongue torch sauce; I only received a bit more than half a thing of it. The food was good as I expected from most Zaxbys. There is no wifi in the store that you can access. They received a 100 on their last health inspection. The bathroom seemed a little dirty. read more

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Saw someone in the kitchen scratching there rear end by digging there hand in there pants

I got a house zalad from S. Slappey in Albany, Ga. They barely put any lettuce on my salad. They are usually pretty good and make a full salad, but this is so sad. The price was not worth the salad. read more

Ehhh, food was good, or, at least consistent with Zaxby's standard for quality. In other words, the quality was what was expected for what I paid. My main two complaints for this chain still stand... Be prepared to wait one thousand years for them to cook a chicken finger and charging for sauce is an archaic practice abandoned by most, if not all relevant chains in 2020. Zaxby's, you are better than KFC burnt chicken sadness but Popeye's has much better sides, chicken breading AND the sauce is completely FREE, no matter how many you ask for. read more

Arrived to a nearly empty restaurant and one car in the drive thru. It still took over 20 minutes to get our order at this "fast food" restaurant. The dining area was fairly clean and the food was typical of the chain. It's an okay place to eat but I wouldn't go out of my way to dine there. read more

Zaxbys - Not busy but pretty slow! - Fast Food Near Me - Albany, Georgia

Great salad, great chicken, awesome fries (when I order them other times); Zaxby's is awesome! This one would have received 5 stars were it not for such impersonal service. read more

Zaxbys - Fast Food Near Me - Albany, Georgia

Always SLOW and inefficient. Staff is untrained. Management says it's "out of their control." I come here 4 days a week; today will be my last time. Disappointed. Calling corporate. read more

Only used drive thru while home for Christmas, but staff was friendly, fast and efficient. Order was correct and food was hot and tasty. I'm a fan! read more

Zaxbys - Fast Food Near Me - Albany, Georgia

Bit the bullet and went back once more! Ordered 2 high priced salads that were 99% lettuce and not much else! A Cobb salad that consisted of 2 small thin tomato slices, no cheese or boiled egg! No croutons and very little grilled chicken! I will make my own salad if this is what they are serving now! I know of a another restaurant who did this here and they are gone now and this one will follow their path if they do not improve their food and service! read more

The food here is usually great, but the staff can be hit or miss. The young lady today managed to take our entire order without ever speaking a word to us. We approached the counter and she just stared at us until finally one of us started speaking our order. If you have any special substitutions or additions (like an extra sauce or toast), they'll often ignore it, so be sure to check for that before you take your food to sit down. I had to go back to the counter three times today because I kept sitting down to eat and then realizing they'd left something off that I paid extra for. The cooks often ignore that stuff, and the staff up front doesn't check the ticket when they pull the food down to call your number. read more

Customer service 2/5 Cleanliness 4/5 Food Presentation 4/5 Welcoming 1/5 Service time 2/5 Decore 5/5 Food 0.5/5 At first walking in to Zaxbys we noticed the amazing decor friendly 80's theme. Come time to order the service time was a bit slow. The employees seemed to be depressing and not wanting to be at work. When the food came the presentation and we couldn't want to dig in. The after affect though was very unsettling and nauseating. read more

I prefer this location to the one over there by KFC off of Dawson Rd. It's newer and the crew there seems to be friendlier. It never seems to be as crowded, too. Food is good. I usually get a Wimpy 10 piece wings order and it's great. read more

Top notch folks. Food is always good. The only problem is that they are always packed. I get the chicken finger plate. My husband loves it too. read more