My family got our order to go. Three meals and some extra tenders that were free. I picked up the order then got home realized one meal was missing. I went back to get the missing meal with no trouble. 45 mins later I'm back home and ready to eat. My family had picked at their meals and left it barely eaten. Most of the food wasn't good. All tasted old and cold chicken and fries. Also I paid extra up upsize to a large not sure about the other meals but my upgraded meal had 12 fries in it. Makes me wonder how many fries are in reg meals? I think we are done with zaxbys for a while. This isn't the first time I've had to go back to get what was left out of my order but with the food well below par this will be the last time at least for a long while. read more

Zaxbys - Large spicy meal - Fast Food Near Me - Conway, Arkansas

I usually come here often and it's great, but today I went and was greeted by Josh, a wonderful , energetic and kind gentleman with exceptional customer service. Better service than I've gotten at a sit down restaurant with a server. I don't know if he's the manager or what, but that man needs to be promoted asap! Food was excellent. Crispy, fresh, and hot as soon as I got to the window to pay. The vibe was great. Thanks for brightening my day Josh! read more

Zaxbys - Three chicken 3 Nibblerz Sandwich with a strawberry sprite. Cheat meal - Fast Food Near Me - Conway, Arkansas

Victor Cooper is the type of manager I want on my team. I placed my order over the phone to be picked up the next morning. His attitude was wonderful, and even his sales pitches were on point but not annoying. I arrived the next morning on time, but the order wasn't ready. Now, I don't care if it was human error or a computer glitch, what I do care about is what I witnessed: a group of folks making some shit happen real quick for their customers. To your manager, Victor, let me say there's one thing I've learned in over 24 years of managing people: If you take your key employees for granted, you'll eventually lose them. (And obviously, the chicken tenders platter was a hit.) David Stephens. read more

Came through the drive thru with my sister at 9 pm. they close at 9:30. we sat in the drive thru for 30 minutes waiting for our food while other people were receiving their food. we pulled back around to the window and they ignored us until we called the store and they finally opened the window and gave us our food...it was cold. top tier service read more

Last night was my second visit to Zaxby's. The first visit a year ago I got violently sick from MSG, migraine & vomiting for 24 hours! (Had Chicken Fingers) This time I noticed the Allergen menu and chose food that does not contain MSG (Boneless Wings). Woke up with a migraine and palpitations at 3:30am. The food must have had indirect contact with MSG, I'm guessing it was fried in the same oil?? However, Customer Service was exceptional! Sorry Zaxby's, I can't go back! read more

We have gone through the drive thru at Zaxby's several times in the past few weeks!! All the employees have been very nice and respectful!! The food is of good quality and tasty for a fast food restaurant! Overall, it has become a place we depend on when wanting a quick meal where both food and service are above average!! read more

Wow did they completely drop the ball tonight!!! It's clear there is no one here on charge tonight. Our order was so screwed up it was laughable. My meal I ordered that was supposed to come with fries, DIDN'T. Told them NO ZAX SAUCE on the sandwiches but Honey Mustard INSTEAD......NOPE, they put Zax Sauce on all of em. Wife ordered Wings & Things - Traditional Wings with Original Sauce. The sauce on the wings was hot as hell and was definitely not Original. Also, no celery....what happened to the celery? This is why Chick-Fil-A kicks y'alls ass and y'all are open 1 day more than them. This crew here tonight was so unprofessional and having a good ole time in the back. We will be rethinking coming back here. read more

Well a not so good experience with Zaxby's. Ordered and paid for a 7-finger plate last week but got home and had a 3-finger plate. Called and they took my name and said next time I come to give them my name and they would make it right. Just went back and they said I had to have my receipt which I threw away since I wasn't informed I needed it. They refused to replace my order. Won't be back. read more

I went to get some food for my roommate the Dr Pepper has no carbonation the extra sauce I paid for was not in the bag the service was awful everyone was rude and they dropped my card on the wet ground I had to get out of my car to get it with no apology or anything read more

These are some the nicest people I've ever met. They were smiling and greeted me as soon as I entered and made me feel welcome. They messed up my order but they fixed it right away with no questions and with a smile. I'm always happy to see people loving their jobs and taking pride in what they do. Thank you. read more

Impeccable service and fast, great food. Shout out to Victor, he has contagious enthusiasm in what he does and made our dinner all that much better! Highly recommend this location. Very friendly and delicious! read more

I always enjoy the food at Zaxby's, especially the wings. But the curbside service is an absolute joke. I've yet to have a good experience using their curbside service in which I have not had to wait for 10-20 minutes for my food or haven't had to send back food because items were missing. So if your going stick to the drive thru unless you've got plenty of time and patience. read more

Service is very bad. They do not have enough people working. Seating area dirty. Ice machine o overflowing........

I love this place. Big Zack Snack meal is my fav. Perfect ranch sauce. Staff are always friendly.

I love eating at Zaxby's in Conway. Eating inside or going through the drive-thru have both been just as enjoyable. The restaurant is always clean, the staff is always friendly and prompt, and they always have the most delicious food no matter what you order. I have been eating here for years, and I have never once had a bad experience or bad food. They really do such a good job every time, which is rare for fast food restaurants. Friends and family always love eating here as well, and I will continue to purchase and enjoy the great food that I always get at this Zaxby's location. A fast food resturant that always is clean, that you can see into the kitchen, that has great and friendly staff and always gets your order right is such an amazing feat these days for any fast food chain. Thank you Zaxby's of Conway for always exceeding in every way. I always look forward to eating here. read more

This is by far the worst Zaxby's I have ever been to. We are usually big fans but I've tried this one three different times and have been very disappointed every time. Getting an order to go is like pulling teeth. Our salads were pathetic and missing ingredients. If I'm going to pay that much money for salad, I expect it to be big and have in it what it says it will. Poor service and slow. Will not be going for a fourth try. read more

Zaxbys - This was the sorry excuse for a salad that I got to go. There was maybe five bites of lettuce and no croutons - Fast Food Near Me - Conway, Arkansas

The food here is pretty good but if you want healthy food well don't expect to much other than a salad even their chicken sandwich is not very healthy read more

Great lunch. Wings with original sauce and two house salads. All perfectly prepared and served. The manager, Victor, is tops and added to an excellent lunch. read more

Awful service, our food is constantly messed up and we are constantly left without the sauce we payed extra for :) when we call to complain we are hung up on mutiple times and then told that they couldn't do anything about our wrong AND cold orders. I love zaxbys food a Ton but if I could give a 0/5 stars.. I would. read more

Just back from the drive thru and my drink was leaking all over my car. Got home and seen the styrofoam cup had some kind of chemical on it causing decoration. I poured it out, what was left of it anyway read more

Zaxbys - Fast Food Near Me - Conway, Arkansas

Quality has dropped and prices have increased. No longer a good place to eat. The soda machine is the best part of the restaurant. Fries are good. Salads are horrible. Chicken meat taste frozen and processed. read more

Not impressed at all. I ordered their zaxby salad and the chicken was nothing special. Salad was very basic and left me wishing I saved my money. read more

The tables are sticky. They were out of straws and handed a whole bag of them to a customer and made him put them where they're supposed to be. Literally every single drink was gone in the machine and the workers could care less. Service was horrible. Only good part was the chicken. read more

I don't get the appeal. The food is average and is overpriced. It is essentially a fast food joint with sit-down restaurant prices.

horrible customer service; after waiting 30 min. for food (fast food?) , I went up to counter to talk to young manager, he simply said they were busy (no sorry or we will compensate you in some way) -totally acted like he did not care. Then he said the wings had not even been dropped yet so we would have to wait another 6 minutes for them to cook. Finally got food about 40 min total. He said sometimes they just get busy, but the place was NOT packed, no buses, no big party. My kids were hungry and irritable, ruined whole outing, we wont be back read more

Love their chicken and fries but their birthday cake milkshake could use some work though. The chicken is a little bit too greasy but I don't mind it. Overall, their pretty good. read more

they messed up my order. left lids unopened, got me the wrong items, forgot sauces, and refused to make any of it right. disappointed