This is my second time having Zaxby's and was hoping that this would be a saving grace from the last time I had it. Unfortunately it was not. We ordered the wings & things box with a chicken sandwich and everything was subpar. On top of that, there was such a long wait time. We saw everyone else get their food before us, while we continued to wait. They also got our order wrong; we had said traditional wings, but they gave us boneless wings. We had called to let them know and they just said we ordered the boneless wings. so a long wait + inconsiderate service + subpar food, all for $26, not worth at all.. still dissapointed. read more

I stopped by recently, and Im really glad I did. The staff greeted me with genuine warmth the moment I walked in, and that great energy carried through the whole visit. The chicken I ordered was cooked beautifully tender, flavorful, and surprisingly satisfying. Even the aroma made it clear everything was fresh and handled with care. What really impressed me was how clean and well-kept everything was. The dining area looked spotless, and the attention to detail made the whole experience feel even better. Its the kind of place where you can relax, enjoy your meal, and not have to think twice about anything. The side items were just as enjoyable, complementing the meal perfectly without feeling heavy or bland. Everything came together in a way that made the visit feel smooth, easy, and genuinely enjoyable. Overall, it exceeded my expectations. Ill definitely be coming back, and I'm happy to say this spot earned a solid five stars from me. read more

I placed an order online and when I approached the speaker to let them know I was here for pickup, the young man on the speaker was so pleasant. He let me know they are working on my order and it will be ready very soon. My order was 100% correct and hot! Great location and I will definitely be back! read more

Not really a Zaxbys fan but if you're looking for a good salad their Cobb salad is great.

Took my grandson here at his request. I have only eaten here once. The restaurant and bathrooms were clean. Only one other customer inside when we went so it was quiet. Their ice tea was good. I didn't care for the flavor of the chicken. But my grandson loves it. read more

Absolutely abysmal service on May 17th 2025. I go here religiously and it's usually decent but this trip is soo bad I'm giving it one start. Literally been waiting 40mins with groceries in the car. It's no busy at all and there are at least six employees absolutely struggling to make one meal. Not coming back and probably calling corporate it's soo bad. read more

you forgot my spicy zax sauce That I paid extra for. And you forgot a fork for my coleslaw. Im not the one to leave a bad review. But I'm very disappointed because I was really craving tenders and zax sauce and you forgot it. So there's that. read more

I was very pleased with Zaxby's. I knew they were a standard chicken place but I thought their chicken sandwich was particularly well-made and had the perfect blend of sauce to it. I was also really pleased with how big the medium drink was and that they still used styrofoam. I drank it slowly and my ice stayed frozen for a few hours. The fries got sogged by the time I was home but fries tend to do that. read more

I've been here 3 times recently. Food has been hot and service has been good. Happy with my experiences.

Always love the chicken tenders, and the cobb salad is very good. The cheese curds are really tasty. The only thing on the menu I don't particularly enjoy is the fries, but this was improved with the recent addition of the loaded fries. read more

Zaxbys - loaded fries - Salad Near Me - Greenwood, Indiana

Well, Zaxby's is top dog chicken, Chick-fil-a is good, I'm not going to lie, but Zaxby's has so much more to offer. Any chicken place is better if they have boneless chicken wings. My food is always perfect and those cheese curds are great. I will recommend to all my family and friends!! Pretty delish!! ;) read more

Salads are really good. I do feel that after the pandemic that many restaurants who sell salads have started skimping on the size however.

Service was good. Did not have to wait long for my food. It's good and clean. I had not been before and it will not be my first choice.

I ordered the House Salad with grilled chicken. It was much bigger than I expected it to be and the chicken tasted great. It came with their delicious Texas toast, which is always a win! I chose the lite ranch dressing, but would probably go with a different dressing if I had the salad again. The service was extremely quick and friendly! I recommend coming here if you need something quick and delicious. read more

Zaxbys - The House Salad - Salad Near Me - Greenwood, Indiana

They have great chicken the Mac and cheese is exceptionally good as well and I happen to be a connoisseur of Mac and cheese so you can take that to heart! The people working there are quite friendly and very accommodating as well so I've never had any problems with customer service for as long as I have been going so I certainly do recommend read more

I am on the move and is in search of a good wings place. No place can beat wings over but this place is a good second. I loved the great 8 meal for it is enough for me to enjoy. Wish I could eat here more. read more

Todays Lunch, was at this local Zaxby's restaurant. I had ordered the Grilled Chicken Sandwich combo meal, and my Brother ordered the Signature Breaded Chicken Sandwich. The Grilled Chicken itself was huge. I tried a Grilled Chicken Sandwich from Culver's a couple of months ago, and I was so displeased. With that said, I've been hesitant to purchase a fast-food Grilled Sandwich outside of Chick Fil-A again. This was my first time ever ordering any sandwich from Zaxby's. Boy, I'm glad that I did!! It was packed with flavor, blending deliciously with the Potato Bun and Veggies. I was absolutely stuffed when I was done eating. The Fries and Soft Drink were delicious too. For me? Drinking a Diet Dr. Pepper with a Chicken Meal is part of the 10-Commandments. When he pulled the Breaded Chicken Sandwich out of the wrapper, I was shocked. I had my standards set as Popeye's having the biggest and baddest fast-food Chicken Sandwich ever. Now? I think Zaxby's has broken the record, in my opinion. It was so thick, juicy, crispy, fresh, and huge. For the price you pay, it's definitely worth it. Aside from the food, the facility is squeaky clean. The bathrooms were also flawless. There's nothing better than walking into a public restroom and seeing nothing that makes you worry or feel like you have to clean yourself. I will definitely be back again!! read more

Zaxbys - The Breaded Signature Sandwich. - Salad Near Me - Greenwood, Indiana

3.5 I have been hearing a lot of buzz on this place so I decided to try it. I think zaxby is consider one of the higher end fast food restaurant based on it's prices. I order the big Texas #1 with sweet and spicy sauce. I will say that one thing I enjoyed it this place is that they have a variety of homemade sauces which I am always a fan. I think the chicken strips were well done, crispy golden brown which I loved. I also enjoyed the garlic bread. I was not fond of the fries at all. It seemed like they just dumped seasoning right on top no mixing or anything. I want to go and try another zaxby place and order something different to write a better review. read more

Let me start of by saying that I rarely review a franchise because service and quality can differ from one to the other. However, I will make an exception in this case. I love Zaxby's toast, chicken and sauces. I am glad that they finally brought the franchise up to Indy. This specific location is not known for outstanding customer service and I have personally experienced some of its subpar service. The food is good, but as some have mentioned comes out a bit cool. Like I said, I love Zaxby's good and if the customer service was decent this place could easily get at least 4 stars. I am sure I will eat Zaxby's again and if I am doing something in Greenwood I could possibly be at this location. read more

Zaxbys - Salad Near Me - Greenwood, Indiana

12/7 8pm: This use to be one of my favorite places. I asked to wait for fresh fries since the last couple visits they have been anything but that. Nope, still lukewarm heat lamp fries. The chicken was an acceptable temperature but three of the pieces had good size sections of gristle. Your neighbors over at Culver's and Chick-fil-a get these basics correct every time. Best of luck competing with them. That's where you'll find me from now on. Your delicious dipping sauce will only take you so far. The rest you have to actually work for it. read more

Food is so good. I ordered for pickup & it was waiting on me when I got there. Highly recommend

Great restaurant. Jeff workin the drive thru is the man! Great man got us our food even though they were closing. Give my man Jeff a raise. Great food too! read more

Their chicken and their toast are amazing but they're rude customer service between the manager and the lady in the window was not it! I told the manager about the lady being rude over the intercom while I was ordering and then literally she came back with a attitude next because she told me the incorrect total .. it's a NO FOR ME read more

This was my first and last trip to Zaxby's. While the staff was great, the chicken was horrible! Even though the food looked fine, the chicken tasted badly burnt like the oil or something in the oil was burnt. And we live just far enough away that it was not an option to take it back as we had a hungry grandson and needed to get him something quickly. Very disappointed as I'd been told how great Zaxby's was and very sorry to say that wasn't true. read more

I went through the drive thru yesterday and the woman who helped me was not wearing a mask. I get that the governor dropped the mask mandate and I am not here to have any debate on that, but there is something VERY unsettling about someone handling your food not having a mask on. There is a lot of trust put into restaurants and their safety standards during this whole thing and it seriously calls into question that safety and sanitation standards in the kitchen. I ended up just tossing my food because I just felt I couldn't trust it. Disappointed and won't be returning. If they don't enforce that safety measure for the person who is in constant contact with everyone going through a drive thru and handling their food then what else are they not enforcing? read more

Fried house salad and kickin chicken sandwich (I ate the missing tender) Sooo my pregnancy cravings led me here all the way from Bloomington. I'm pleased with my plate other than my fries being semi warm everything else was great !! So I'm not going to drag them about French fries. This location is kinda hidden so they don't have a lot of traffic so I considered that... they need more advertising for this location. I'm originally from Atl GA and ALL the zaxbys are very busy this time in the evening !! So maybe they catch up here !! read more

Zaxbys - House salad fried Kickin chicken sandwich - Salad Near Me - Greenwood, Indiana

Ordered a salad specified NO TOMATO because they make me extremely ill. My salad had tomato all over it. I ordered it to be delivered so I had to throw the salad away. To many tomatoes to pick out. read more

I used to love Zaxby's, but the service has declined the last few times I've visited several different locations. For my most recent experience, I was pleasantly surprised with the service. I drove off feeling refreshed that perhaps they had implemented better customer service trainings or even new employees. Then I got home, unloaded my children and went to eat my salad. It was definitely not the salad I ordered. I ordered a Cobb salad, no tomato, extra chicken. I'm happy to say, I did receive the extra chicken, but my salad did not have any bacon or egg. It also had extra tomatoes. Making me unable to eat my $10 salad. I live more than 20 minutes from this location, so loading up two small children, in the freezing temperatures to drive 20 minutes was absolutely not an option. With so many other options in the area, I will definitely choose to spend my time and money elsewhere. read more

Literally 2 people in the entire restaurant and we had to wait 20 min for our food. Not to mention the drive thru lady was very rude, although we tried to be understanding. Very disappointed and this was also one of my favorite restaurants. Not anymore. This review was at 8:30 on a Wednesday night, so whoever worked the drive through very rude. read more

Zaxby's chicken fingers and toast are absolutely tasty! Especially when paired with the famous Zax sauce. However after numerous visits I am disappointed with the lack of customer service that I've experienced a few times at one particular location. Each time that I enter I wait at the counter for someone to help me ,then never greeted. I give a polite hello, then I always have to ask if they are ready to take my order . It just seems like a very unfriendly visit, but I really like chicken fingers. It's unfortunate that customer service is not as good as the food at this particular Zaxby's. read more

Would like it better if all the food was hot. I went through the drive thu. Spent over ten bucks. Fries and chicken both cold. But mushrooms were nice and hot. They just need to watch how long food sits under the warmers. read more

We love Zaxby's. The food is just as good as Chick-Fil-A and we never have to wait. Great food, great service, and we always get right in. Big fans!!! read more

The food was so greasy you couldn't eat 22.00 wow never again and the service wasn't good they were yelling at drive thru customers because there was loud music in back ground in the store they were dancing at the window never again for us read more

The food gets 5 stars. But the customer service gets a 2. This woman in particular, named Marie F, was very rude and unfriendly. She didn't offer to take our order and just stood and stared at us expecting us to know when we were able to place it. After I stated what I wanted she just replied, "is that all". No up-sale, no sauce offered, nothing. Just pathetic with a pathetic attitude! I assumed she was annoyed because it was busy at the time and she didn't want to take all of our orders. 6 people walked in at the same time, me include. And the worse part is I believe she may be a manager! I've managed in fast food before and I know it can get hectic and annoyingly busy. But never did I show my frustration to the customer. If she doesn't like it, get a new job where you don't deal with the general public directly. Don't ruin the experience for us! I still love Zaxby's though! Mmmmm yummy read more

So I've been here twice trying out a new eating place in Greenwood. My first experience was not good. I got my food through drive through and got the wrong order. When I went inside to exchange, they said they didn't ring me up. When I told them they did, they replied yea but we hit wrong button and need to do again. So had to go back out to my vehicle to get my wallet, come back in to finish transaction. So I decided to give them a 2nd chance and had to wait over 15 mins in the drive-through. The good news is, that both times the food was pretty good. I've gotten the teriyaki and the sweet and spicy wings and both times they were delicious. I've also gotten the cheese nuggets, coleslaw, and the fried mushrooms and all were very good. So hopefully they improve on their customer service and they might have me as a customer again. read more

Not sure why such a low rating. Love Zaxby's. Been to several and this one, being brand new, is just as good, if not better, than the others. Staff is very friendly and accurate in order taking. Our food was delivered to us hot and fresh and quickly. Chicken is wonderful here as well as the sauces. I personally like the Zax Sauce but the sweet and spicy signature sauce is awesome too. I also like the Nuclear, but it's a whopper. Has Habanero pepper in it. Overall, it was a great dinner and I'm glad we finally have one near us now!! read more

I have had Zaxby's before in the south somewhere and I feel like it was way better. We stopped in for a quick bite. The place looks brand new but it was empty at 12:30 on a Friday. We placed our order, took a number and took a seat. Our order came up and I brought it back the table and started to dig in. Something was off, somewhere, can't put my finger on it but the chicken didn't taste like the chicken I had before. The sauces were sub par and overall it was not memorable. read more

The service is always fast and efficient, the food is always as I order it and prepared well. The location is convenient as well.

First time eating at Zaxby's and absolutely loved it! Chicken salad to die for and French fries were great! Zax sauce is awesome! Will be back read more

Decided to give zaxbys a try today because I wanted to try something new. But what I didn't want was the side of hair that I found in my food, which I can only presume came from the young lady up front running the register. Other than her less than pleasant customer service she continually scratched her hair until it was clear that she didn't have just a dry scalp this poor young girl was wearing a weave or fake hair to those who don't know. It's Not her fault it's managements fault and no not the manager on duty. I am talking about whoever the operations manager for not making her wear either a hair net or some sort of protective hair liner. Needless to say zaxbys offer great food but it's clear the weave needs to leave if you don't want your customers having a furry dining experience. read more