Food is as good as any other zaxby's and their day crew is incredibly friendly. Night crew is abysmally rude and snippy and a touch racist, management doesn't return complaint calls. Hard split for the review. 5 stars for day crew and food, 0 stars for night crew and upper management. read more

People are usually nice but service has gotten worse. I was the only person in the restaurant today and my prepared plate sat on their kitchen counter for 3 minutes getting cold. I have also seen ants all over the booths the last two times I've been there. I spoke to a manager and he said "we'll look into it" instead of immediately taking it seriously. I had ants crawling on my tray and arms from sitting at the booth. Ridiculous. read more

Zaxbys - Chicken Wings Near Me - Haines City, Florida

They do NOT have the special strawberry milk shake with the gummy nerds candies here at this location. I drove almost half an hour to this Zaxby's only to be totally disappointed. The commercial has been all over the TV for a week now...... ZERO STARS for this franchise owner read more

Zaxby's in Haines City Drive Thru completely messed up our order a couple nights ago by giving wrong items and missing items we paid for. In addition some of the food was not fresh. I took pictures of the ticket showing what we ordered vs the mixed up food we received. I didn't go right back because it was pouring rain and our power went out as I sat down to eat. This evening I had time to go over and ask for either a refund or replacement. I was polite and explained what happened to the Manager on Duty, showing picture and receipt of issue. She didn't apologize and stated that unless I brought the food in there was nothing she could do and her hands were tied to theor policy, even with pictures I took. She also said there's no way the food was not fresh, basically insinuating I was lying. I asked if there is somewhere else I can provide feedback since she wasn't able to handle the situation and had no empowerment to resolve my concern at all. She gave me an email address which I will contact, though I expect no response. I will not return as all she had to do was take ownership of the situation and provide a replacement meal, a refund, or a coupon for future and apologize things went wrong. I want to share that this company does not care about quality or service recovery in their business to ensure things go right nor resolve things that go wrong and caution you to waste money there as it isn't cheap! I almost came home and dug in the trash for the food we didn't eat from 2 nights ago and take it over but decided then there would be a new excuse of why she couldn't do anything and still tell me I'm lying. One example of the mess up in this pic...we ordered NO coleslaw and got double slaw! Thankfully Cane's is opening soon with a similar menu in Kissimmee! read more

Zaxbys - Double Slaw given when NO Slaw was requested as shown on the order ticket - Chicken Wings Near Me - Haines City, Florida

Quick, accurate service however one of the chicken sandwiches we received was raw in the middle. Not safe at all. We are traveling so not able to return it. Very disappointing. read more

Zaxbys - Raw on the right side - Chicken Wings Near Me - Haines City, Florida

The Zaxby's in Haines City, FL, is the best one we have visited. My wife and I find the food and service there to be consistently good. The boneless chicken wings with Tongue Torch coating is delicious, especially when dipped in blue cheese sauce. The Nibblers are really good, especially when you purchase the extra Zax sauce for twenty-five cents. The fires are always done to perfoection, also. I just wis thet the Haines City location was closer to us!! read more

Stopped by here after going to Legoland that's a few blocks down and let me tell you this was the best decision to make since I was hungry. Haven't had Zaxby's in a couple of years and I've been wanting some ever since because where I live at they don't have one sadly. Food here is great and fresh! Service was great and quick, the ambiance was normal and can easily be enjoyed inside if you want to dine in. I decided to eat in the car but overall if you haven't had Zaxby's I most definitely will recommend eating here. Their tenders are delicious, fries are fresh and their Zaxby's sauce is incredible! read more

The times I've tried the chicken it remains dry and disgusting. Overall the food is not prepared well and offered no real value. The servers are unprofessional and lackluster. The ambiance is normal fast food venue kinda place with a price tag that doesn't match. Zaxby's needs to upgrade their recipes and train their staff if they want to keep any business. read more

I came to this Zaxbys location at 8:07:54pm on 10/28 the employee at the drive thru was very rude this is how you treat customers before you guys close, her name jennieliz she was laughing and being very disrespectful towards us for no reason I think that was very unprofessional. I missed one of my meals that was almost 20 bucks the employee that was working In drive-through said everything was in the bag. my whole order was disappointed food was thrown everywhere in the container wing were cold and we don't live far we kept the food closed I tried calling the store but no answer I want my food that I paid for. never coming back to this Zaxbys again very sad. read more

From the moment I pulled up to the drive through I knew it was going to be a great experience. The person at the window said she was only there for a week, but she was very pleasant to deal with. As far as the product, I was very impressed. The chicken was juicy and fresh, definitely has not been sitting around all day like some of their competitors would allow. My kids ate their chicken, fries, and graham crackers and even told me they like it better than the over processed McDonalds they usually only eat. I really enjoyed the whole piece of toast that was provided with my meal. The Zaxbys sauce is pretty amazing. The coleslaw was not as tangy or sauce drenched as others out there, which I like, but it also was missing in flavor. Still I hands down loved my experience. Also, the fried pickles are UH-MAZING! read more

Yesterday I went through the drive thru at around 12:15-12:30. I placed a mobile order and wanted to make sure it was correct. There were two young black women working the window. One with a bob and long nails and the other she was taller and darker in complexion and her hair was in a bun. I asked the one with the bob, if she could get me another salad dressing because they only give you two. She told me it would be $.25 so I gave her the money. She asked the young lady with her hair up to get the dressing. The young lady with the hair up says, "So I have to walk all the way back here to get a dressing?!" So when she came back, I snatched it out her hand. She then said, "WTF, you snatching shit?!" And that is extremely unprofessional! If I were to cuss at a customer at my job, I would be FIRED! read more

What a great find! Best chicken I've ever had at a quick service restaurant. The location was very busy but the team did a good job of serving everyone at a good pace. Download the app for special deals. read more

Food was cold due to it just sitting there on the shelf behind the counter because they failed to announce my order was ready

Im giving them 3 stars because on top of spending as much as we did for our dinner, the associate taking orders in drive thru had ear pods in and messed up my order. When I contacted the store they weren't really helpful being that according to " policy " nothing could be done unless I went back with everything... for this to be my 1st experience with Zaxbys in general im not really content.. read more

Order the boneless wings...terrible tasted like they been sitting there for 3 days super chewy and the customer service sucked read more

Zaxbys - Chicken Wings Near Me - Haines City, Florida

Every time I have been to this Zaxby's, every employee is always so nice and the food is always delicious!

Zaxby's is a welcomed addition to the limited dining options in Haines City. Yes, it is fast food, but IMHO places like Zaxby's and Chick Fil A are a higher quality fast food than say Wendy's or Burger King. I really enjoy the chicken tenders here. Zax Sauce is extremely good. If I had to describe Zax Sauce I would say it a tangy version of thousand island. The Nibbler is a single chicken tender with Zax sauce on a small toasted bun. This is one of my favorite things here. They have a 3 and 5 piece chicken tenders with fries and texas toast. I like the texas toast, but I don't love the fries. They are large crinkle cut, like the Ore Ida fries my mom made at home growing up. The 5 piece with fries and toast is large enough to share. If you are trying to eat healthier the salads with grilled chicken are very good as well and if you dine in, it is served in a reall bowl, not something to be thrown away. Finally, they also have a coca-cola freestyle which offers lots of beverage options, and they have the good crushed ice. read more

There arent many options in Haines city when it comes to food but this is the best option they have when it comes to fast food. The service is always on point, even though they have young workers who sometimes are a bit judgemental. I always get the big zax snack box, wings, or a salad, which in my opinion is better than chikfila if that tells you something. They are definitely underrated but much better than what's around the area read more

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So I'm not sure why such a brutal star score is every time I come in here everybody is polite the food is hot and fresh the dining room is clean and I feel I get a good value for my dollar. Are usually come in and Veronica usually takes my order and it's always accurate she always has a smile and is very friendly read more

I love the local decor here! I strolled down memory lane as I waited for my food. I grew up in Orlando going to Circus World and Boardwalk and Baseball for my birthdays. So I loved the artwork for both on the walls! Their corporate designer really thought about their location. We came after the dinner rush, so it was practically empty. Good was fast and hot. I always forget that they're not that far from us. We'll have to go more often. read more

I've never been to a restaurant where the food looks for real as good as it looks in the picture and tasted even better, everything was freshly made. The service was outstanding, the ladies that work there love their job cause they take it seriously, they know their menu and are super friendly and have a great attitude. The place was super clean too! I will definitely be coming back. Miss Clarisa was awesome! read more

Zaxbys - Grilled chicken Cobb salad with light vinaigrette. - Chicken Wings Near Me - Haines City, Florida

I've worked at a corporate Zaxby's as a leader and I know how things are supposed to be done. This Zaxby's continues to embarrass me with the extremely poor customer service. I've done the surveys on the receipt just to hear no response from the franchise owner. Please fix this and I would be coming back much more frequently. read more

Food was absolutely disgusting . It was cold and undercooked with no seasoning. The chicken wings were so gross . Ive never had such an horrible experience in a very long time . read more

I am new to the area but really excited to have a Zaxby's nearby. So far the food is what I always expected it to be and the customer service has been awesome! Your best bet is to get a meal deal as it comes with the drink. It's a bit higher priced than most fast foods but the quality is worth the price. I will be back for sure! read more

I just wanted to say, cashier was not friendly at all. Didn't care where she helped or not. Didn't want to do anything i requested. Will not be going back...... Terrible read more

Great chicken fingers and different salads. Salads are huge and very well made. Music is a little too loud.

This is my first time visiting Zaxby's I enjoyed the chicken everything was fresh and contrite great selection of soda machine great decorations baseball Warner Brothers nice place to visit read more

Good fast food. Suggestion to others: be sure your wallet amount is good as well before heading in. Comfortable atmosphere and seats, friendly staff, clean areas etc. All fine. read more

Terrible service. Employees were rude and didn't even know what they just put in the box, THEY HAD TO ASK ME TO LOOK?! It was not a joke.

I came to this location for a quick snack because I was sightseeing around the area, looking at scenery and what not. I pulled in. There were maybe 5-6 cars in front of me. It took maybe 5 minutes to get to the speaker. As soon as we did, the woman came over the speaker and asked, "What do you want?!?" I was kind of upset with her attitude, but I let it slide. I then placed my order. She asked if there was anything else that I needed, but before I could answer, she said "Well? I asked if you wanted anything else!?!" I may or may not have yelled and told her that my order was complete. I was given the total and I was told to pull around to the window. It took about 20 minutes to get to the window, and as soon as I did. I was told that I didn't pay for my food online. I told her I didn't order any food online and that I ordered it at the window. I payed at the window and then this happened. She looked upset and grabbed my food and pretty much shoved it into my car. Never said have a nice day or anything. Needless to say, I will not be returning here. If you honestly hate your job and your customers so much, then you shouldn't have a job were you interact with anyone. The food was good, by the way. It's just the service that sucked. read more

The service here is awful. After ordering in the drive thru, paying, and pulling off I realized that I was over charged. The had changed my order of boneless 10 piece to traditional. About a $2.00 difference. When I pulled back around to have the mistake corrected the employee at the window was rude and unhelpful to the extent that I decided to just head home. Never again. read more

Took forever to get my food, waited in line for 20 minutes with 1 car in front of me and when I finally got to the window I still had to wait, the woman taking orders was rude, rushed me through my order. Never returning and I would recommend to stay away from here if you're looking for fast food and a great customer experience read more

Very disappointed. This is the third time recently that I've had issues with this location. After repeating the order back to me incorrectly 3 times, they finally got it right. Then when I went to pay for my meal, I took my order and left. After leaving I realized they gave me the wrong order. I went back through the drive through (I was the only customer there) the drive through window was open and they didn't realize I'd been sitting there listening to them until someone finally noticed me. They handed me my actual order. After confirming it was correct I headed home again. I opened the box and noticed the wing count looked off. I paid $22 for 20 wings and only received 13 wings. There was no reason to be in a rush as there weren't other customers there, and there were plenty of staff sitting around chatting, surely one of them could have counted my order properly. Very unprofessional staff experience and unreliable service. 3 times in one visit. read more

Their salads = phenomenal. Great price, great toppings, and really friendly staff. The only reason they don't get 5 stars is because the wait to get the food is a little longer than other places. read more