My husband & I came in to try the new spicy chicken sandwich! After waiting a very long time, we bit into our sandwiches, they weren't done & cold! He & I brought it to the managers attention! She was very rude! She seemed to be new, obnoxious & weirdly sarcastic! How I figured she had to be new was that she asked one of the chicken cooks how to process a refund! She seemed confused and didn't know what she was doing!!! The ONLY reason I asked for a refund was she was talking loud & disrespectful to me as a customer! I had to ask her to lower her voice towards me! She very was argumentative, she lost my trust when she told me that her drive thru was basically more important than our order because the drive thru was too long! Just as I advised her that wasn't going to change one way or another! It's always long! We just wanted hot food!!! We waited for over 15mins for our food & there was no one waiting inside but us! to still receive no love in my food was a great disappointment! The salads I can see being cold, except the fried chicken on top of one of them, it's usually warm! But after me sharing our food was cold! in one of our combo boxes there was a few fries and she did not try and make me feel valued as a paying customer! She kept saying she was sorry but didn't ask nor try to make our experience better! A Manager job is to make sure your experience is a GREAT one!!! That was not the case! read more

Zaxbys - Receipt of cold food purchase - Chicken Wings Near Me - Jacksonville, Florida

After constantly hearing about this place we finally decided to check it out. We both had the Fried chicken Cobb salad. Sat ate and talked. Salad was big and filling. read more

My family and I drove up thinking we were going to wait long for our order since they were busy in the drive thru and inside. They were actually pretty quick getting everyone taken care of. The staff was really friendly. We chuckled at the way the gentleman called out our name for our order. Mr. Michael AKA "Uncle Zaby's" was very courteous and would check on us frequently and interacted with our little one. Even brought him some crackers from the back. Nice place. read more

Great and friendly place to eat and no doubt the meals are great! Even though the prices went up their salads, hot crinkle seasoned fries and that zax sauce the best! If you haven't tried it give it a once over. Oh yeah, that's Texas toast ..mmmmm good! read more

Zaxbys - Nice, outing with the family. Clean, nice and couteous oh yes hot fries and hot honey mustard, and now the sweet and spicy - Chicken Wings Near Me - Jacksonville, Florida

Zaxby's is my 2nd favorite chicken quick order spot. This location has improved greatly in the area of customer service. They keep the drive-thru moving even during lunch and dinner hour. That's big seeing as I usually use the drive-thru. read more

Zaxbys - Zaxby's 6-finger meal. - Chicken Wings Near Me - Jacksonville, Florida

Sweetie had heard about this place and figured they were like Cane's, which we both like. There was one near our hotel and we needed something quick, so we tried it out. The food: the chicken fingers were good, but a little dry. The fries were okay, but I left most of mine. I got some fried cheese bits thinking they would be like cheese curds. Meh. I left most of those, too. Their original sauce is similar to Cane's but more, well, pickly? As if you mixed some tartar sauce in. The spicy mustard was better. They have about a dozen sauces, and that leads to my main issue (aside from just average food.) Things are too complicated here. The menu includes wings, fingers, salads, sandwiches, all those sauces, and more. Plus, it's not very well organized, so it's hard to find what you want. That confusion seemed to carry over to service: it was slow and disorganized. Friendly, yes, but no one seemed to be in charge or to know what to do. Prices are a little high for this quality, and the whole experience. Maybe they were just having a bad day. In the end, we gave it a try and won't be back. read more

First time for me. I am just here for Teacher Appreciation Week. It was so Grand of Zaxby's to offer a free meal item each day of teacher appreciation week! I seldom take fast food seriously but the chicken tenders with Zaxby sauce surprised me. Although there was a very loud and large crowd of customers, the young cashier Kenny was so personable and patient with us. We were very impressed that a young man would deliver such excellent customer service. Hopefully Zaxby's will appreciate that besides good food excellent customer service keeps customers coming back and I will continue to support Zaxby's because of this. read more

Zaxbys - Zaxby's Teacher Appreciation Week crowd. Thanks Zaxby's - Chicken Wings Near Me - Jacksonville, Florida

It's been months since I had or went to Zaxby's. I commend all the restaurants for their adaptability to the challenges with the pandemic. They only do drive throughs and takeout. You can order ahead, pull into a designated spot, and call a number to have your order brought to your car. I thought that was cool. I ordered my food via doordash pickup (rather than delivering) so I actually went inside to pick up my food per the directions for doordash orders. Everyone was nice and I didn't have to wait long for my order. But they were super busy. The line was wrapped around the building, they had quite a few orders waiting for other doordash and grub hub pickups, the phone was ringing off the hook... and my order was still good and correct. I even punctured one of my cups and the gentleman gave me another cup with no drama. This was an overall pleasant experience. read more

Unimpressed by the staff. They will completely ignore you while you are in line waiting to order. It's even worse if you drive for DoorDash or UberEats, due to long wait times and rude employees. I did a pickup there and had to wait not only due to the food being made but the big thing was I told the employee Rickey was the name of the order I was picking up and told me it wasn't ready. Only to find out she called out an order with the name Richard and I was stuck waiting 15 minutes after I told her 3 times it was Rickey. read more

If I could give this place less stars and still write a review i would. We stopped at this Zaxbys on our way home as evacuees from Hurricane Irma. We were kicked out with our service dog because we did not have her documentation. A "regular" customer, who, as we were told, complains about everything, protested about our dog and our family of 4 adults and 4 children had to split in order to eat. This was a very unpleasant experience to have, especially after being hours on the road through Georgia's closed down exits. I really think that the Zaxbys Corporation should be careful how they treat all customers and not just cater to "dog hating" regulars, especially in a time like this. We are seriously discussing getting legal advice on this matter because our service dog disclosure was legally sufficient. read more

Zaxbys - Dog Hater - Chicken Wings Near Me - Jacksonville, Florida

How in the world do you get two salads WRONG?? Little chicken, no dressing for both, old soggy lettuce, no ice in sweet tea, no napkins, silverware. read more

Got a salad order to go at 7:54 pm and they called every order number and then skipped mine. 8:16pm rolled around and still hadn't got my food. Employee, Taylah M, then asked what order I was and realized my salad was sitting to the side. Wasn't apologetic at all, if anything she seemed irritated that I asked for my food. I work at a food place and I know what it's like to go through a rush but to not be humbled when you're the one that messed up especially when working at a food place is wrong. I hope she learns to properly deal with customers because I did not feel welcomed today. read more

9 hours of vomiting and diarrhea following 2 chicken fingers on 3/6. Great start to our vacation.

This was the first zaxbys I've tried. They aren't in the Midwest. Both times I've gotten salads. The first time I got the bleu w spicy chicken and this time I got the Cobb. I enjoy spice so next time I may get Cobb w spicy. Both times the veggies were fresh and the chicken was delicious. The Cobb had tomatoes cucumbers crispy onions cheese lettuce chicken egg and bacon. Pretty solid salad. Next time I may try straight up chicken but I've really enjoyed their salads so no promises. read more

Zaxbys - Cobb salad - Chicken Wings Near Me - Jacksonville, Florida

Today i am in this zaxbys and no one is wearing there masks, they aren't mandated, and the service is terrible. The restrauant is not busy in the slightest. There is one person taking orders and two other girls standing there doing nothing. I'm deeply concerned because not only are they just standing there, they are giving a distraction to the cooks and slowing everything down! read more

I waited over 30 minutes in the drive thru to get lunch. There were maybe 10 cars in line ahead of me and service was incredibly slow. The line also has a barrier on one side so you can't leave once you start waiting. Absolutely ridiculous. read more

Not impressed. Typical fast food, screwed up my order.... twice. We were visiting from NY and we'd never heard of Zaxby's before so we decided to give it a go. I would not be disappointed to never come back here. read more

This location is a JOKE!!! I waited almost an hour for food! All the person at the counter could say was that they are waiting on the chicken. When you have employees in the kitchen standing around doing nothing I find it hard to believe that they were even working. In addition to this the manager that came to address the issue said that he was on break!?!? Really?!? What manager goes on break during a rush and the manager that was on duty was standing there staring at the damn monitor. Really?!? If you don't want to work then leave!! I WILL be calling a store manager and filing a complaint!! In my opinion fire and hire. If your employees don't want to work in the service industry then exit the building. Never have I ever had to wait so long to be served at Zaxby's this long before. Not impressed!! read more

Terrible customer service. Asked a simple question about a picture by their drive through then they let me sit there. Tracy was the MOD. She came out the back door after several minutes of silence. When I asked her about the photo, she had no answer either. In fact, she looked surprised when she saw the pic! After a longer than normal time sitting at the drive Through, making me feel ignorant about for other people's ignorance, we left and went to Pollo Tropical. Way more economical, flavorful, healthy and they new what the hell they were trying to sell. Joxebys! read more

The quality of the food has gone down considerably. The location by the airport is terrible. The service is poor and no one is professional, even management. I went there one time because their drive thru was backed up and the cashier told me that I might as well go through the drive thru because that's where they are prioritizing for the next 45 minutes and he casually used profanity as he explained it. It doesn't matter if you order in advance on the app you will still have to wait 30 minutes for your food, then nobody tells you when your food is up you have to try to get someone's attention as they carry on with their conversations. I reached out to the company on a survey and got no response. I commented about one of my experiences online and they messaged me and asked for my information and said they would follow up. It's been a almost a month and I haven't heard from anyone. I'm done giving my money in exchange for mediocre food and crappy service, will not return to any location. read more

Great customer service from Mr Eric outside working the drive through.. friendly and courteous to my needs as a customer

There's a ton of fast food and chain options near the Jacksonville Airport. However, if you are looking for a chicken tender and fries snack before checking in this is your best option, even for a chain. Zax sauce, shaved ice, awesome sweet tea: you can't beat it - when compared to other fast food spots. read more

Zaxbys - Chicken Wings Near Me - Jacksonville, Florida

First time trying this chain. Glad I did. Grill chicken sandwich is excellent. Fries hot and tasty too.

Horrible service with a bunch of kids not doing what they suppose to be doing. Ordered 4 combos via curbside and I received my order but no sauces, napkins or straws. What is a meal there without the sauce. When I called the little girl said I know that really ruins your meal then 20 minutes of silence. read more

This location is a little difficult to get too because of the quirkiness of that portion of Airport Center Rd. The staff is always friendly and smiling, they take care of every special request without the rolling of the eyes and all of the other foolery you see at other fast food restaurants. read more

Favorite place to eat when I visited Florida, it was right next to the airport, great location. Visited for a week and ate here twice! The variety from wings and chicken strips, toast, fries, soooo good! Definitely will eat there every time I visit Jacksonville. They need to open one in California! (P.s. the soda machine and ice is my favorite) read more

Zaxbys - Honey Mustard wings are soooo good! - Chicken Wings Near Me - Jacksonville, Florida

Stopped by finally after missing the opportunity several times visiting jax. First time trying it, inreally had no idea what I wanted but once I got to the menu I ordered the hot spicy chicken sandwich and a 10 pc traditional wing dipped in spicy honey mustard and a sweet tea it also came with fries. I now understand the hype as it lives up to it, thought i recommend making sure your fries are hot just because the taste will be drastic if they are cold. This meal ran me a few dollars but that's all fast food, all in all costed about $17.95 be exact but well worth it the wings were devine I would take them over bdubbs and hooters. Must try. read more

Zaxbys - 10 spicy honey mustard traditional wings ... lit - Chicken Wings Near Me - Jacksonville, Florida

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I like Zaxby's!! It's much better than the other fast food restaurant chains...and thus far have kept their religious beliefs out of the news. Their salads are very good, and if you get them with grilled chicken and their low fat dressing they are actually pretty good for you!!! read more

Drive through drive through around diner time 6:00pm and it took about 35mins to order and another 15 for the the food . Overall the service was great just not the wait time . I enjoyed the chicken tenders and wings and the fried mushrooms. Will be back again . read more

Great place to pick up a quick bite . Chicken fingers are my top choice . Been at this restaurant many times and haven't had a bad experience yet read more

My grandbabies favorite & I luv it as well! Fast service. Not expensive! Food good every one I've ever been to!

Chicken chicken and more chicken! Strips wings and sandwiches make up the majority of the menu. Counter service only. Drive-through is also available. Booth and table seating inside. Entrees usually include coleslaw and french fries. They have one of those fancy Coke machines here too. Yay Coke! read more

Zaxbys - This is the chicken strip platter. - Chicken Wings Near Me - Jacksonville, Florida

Zaxby's is one of my favorite places for lunch. When I visit this particular location, there is always an issue. Previously, I ordered a salad and received 2 different dressings and before that waited over 30 minutes for a mobile order missing items that were paid for and I did not receive a refund. Today, they didn't give me one of the sauces that I paid extra for. Luckily, I checked my bag before driving away. Be sure to double check your order when visiting this location! read more

Only gets one star because I can't post this without one. They should offer the option of no stars. Waited in the drive through lone for 45 minutes. I would have left but I was trapped in by the barricades. After paying I sat there for more than 10 minutes waiting for my food. Why not park us and keep the line moving? 3 employees standing there doing absolutely nothing. And they think they should make $15 an hour? Don't go there unless you have a lot of free hands on your hand. read more

Made a quick stop for a light snack. Great chicken fingers and tater chips. Reasonable prices and good service. Not a real elaborate menu but would try again. read more

I have had a hankering for a salad for a bit now. I don't know if it was from all of the commercials that have been on the boob tube for what. Tonight my need was fulfilled and I got my black n blue salad. We drive thru the drive thru cause the wife didn't want to put on shoes. Heck she road with me so I guess I should be happy for the small things. So the young lady on the other side of the microphone was a little hard to understand but we worked things out. I drove around and gave them some money and they gave us some food. The zalad was good with a fair amount of blackened chicken and all the regular salad parts. We will go back probably pretty soon since I'm starting my diet before the new year. How about that a New Years resolution before New Years. Go Figure. read more

Good food. Nice staff at counter. For a fast food style restaurant I think it is a little above the McDs, KFCs, etc. But, if you want Zax sauce (their one of a kind zippy sauce for fries and wings) you have to pay $.50 more per little square ---- that is a company no-no, in my book. My kids enjoy the fresh chips and the milkshakes are very thick and creamy good. But, not having ice at the drink machine is odd, and a hassle to have to go to the counter, when you need a refill. Restaurant is always clean, and bathrooms are well stocked and clean. read more

Needing dinner near our hotel, a little late in the evening, we consulted Yelp and found Zaxby's. As we approached the counter we told the server that we had never been before. Right away the person next to us said we would become addicted to Zaxby's. Boy, was she correct. The server was very sweet. She took time to explain everything on the menu to us and answered all of our questions. Upon her recommendation I had the club sandwich, which comes "in a basket" with wonderful seasoned crinkle cut French fries. On the recommendation of the customer who announced our forthcoming addiction, my husband had the boneless Wings & Things. Let's just say we ended up eating at this Zaxby's 3 times! The food was delicious, the service impeccable. I am taking off one star because almost every time we visited there were tables that needed to be cleaned off. read more

1 step below PDQ if your from Florida, 1 small notch above Raisen Canes if your out West. Tender Juicy, not in the same category (better) of chicken as the stock fast food joints (ie BK, MC Doogle, or wendys). You can tell they didn't spread themselves thin like the rest of the competitors. They focus on chicken and sauces which is smart because they do both well. Now this is no fancy venue, its fast food at its core....but expect tastier chicken, dont' expect funky pieces, and do get the zax sauce. Aint nuthin but a Z thang. read more

Impressive portion sizes, clean dining area, friendly staff. Much better than expected from fast food.