I ordered the zensation zalad. Awful. Wilted lettuce. Smaller than usual. Only one egg roll. I'm so disappointed with this salad

no zaxbys sauce or the extra sauce that we paid for jus sayin and it wasn't even that busy other order missing sauce crazy read more

Zaxbys - "Boneless Wings and things" - Fast Food Near Me - Jasper, Georgia

Can we get a different manager at this location that'll make some changes and make the employees somewhat care about the food they serve. If you like cold food this is your place read more

Probably the worst eating experience in Jasper. If you ever make the mistake of ordering inside you can be welcomed with an unsavory employee slowly shuffling around while lines form and drink machines continually are down. If you go through the drive through you must check your order before you drive off to make sure they actually got it correct. Overall horrible experience, not to mention a few months ago the raw sewage smell that permeated for weeks. read more

Food served cold, fries undercooked served cold, bread was half assed toasted. very poor quality! This has happened several times with new fast food restaurants in Jasper other choices so I will not be ba k! read more

If I could give a lower score I would. This happened a few months ago. We got our food. A employee was cleaning ceiling fans. Behind us. He moved over us. He placed his ladder above us. He sprayed our food. We confronted the employee. He was threatening to fight. We reported the situation to management. She was defending the employees age. For His actions. The staff in back were laughing. I reported situation to corporate. Received a call from. District manger or franchise owner. Not sure if this employer was a family member. He completely dismissed my concerns. read more

i'm done and sick and tired of yall not putting seasoning on my fries this has been going on and clearly something is up! Yall better start stepping up and putting seasoning on my fries or yall are loosing a wholesome custone! good day! p.s y'all's chicken is sucking too step it up people yall get paid for a reason!!! NOW THIS IS HALLIE AND IM BEYOND MAD ABOUT YALLS NASTY ASS SWEET TEA WORDS CANT EXPLAIN HOW DISSATISFIED I AM!!!!!! i'm switching over to canes you lost a loyal customer today very disappointe...now good day! Now it's back over to the og writer! Y'all's chicken is as dry and a sierra desert people! I'm sure half of yall could use the money so actually work hard for it! I'm done with the bs and no more good day! bad day!! sincerely sadi! read more

This is the worst zaxbys I ever been to and I keep giving them a chance but seem to screw my order up everytime and on top of that all my food has been sitting for a while and is cold this place a disgrace to zaxbys should be shut down read more

why y'all put chicken on my chick sandwich why I put chicken on my chicken sandwich why I put chicken on my chicken sandwich or put chicken on my chicken sandwich why put chicken on my chicken sandwich? Why put chicken on my chicken sandwich one star review for you? read more

Waited in drive through line 15 min - 4 cars in front of us - finally left without getting food

I stopped and got some wings on the way home. These wings have to have been under a heat lamp all day long and there was NO sauce. They are incredibly dry. I think I will keep driving next time and go to Ellijay. I know it's good. read more

Zaxbys - Incredibly dry hot wings. - Fast Food Near Me - Jasper, Georgia

Horrible service, horrible food, place isn't clean at all, took an hour to just get our food right, drinks taste horrible, never giving them our service ever again. Place needs better management. read more

I have tried and tried to give this store the benefit of the doubt until we realized this week that the owner is just as unprofessional as the employees. They consistently get orders wrong, have no regard for their customers, and the wait times are ridiculous. The presentation of the food is sub par and it's a toss up if your food is even going to be warm or fresh. That isn't even why I'm reviewing today, though. I had ordered a boneless wings and things platter with extra wings for our family Christmas party on Christmas Eve. My mom picked the order up and brought it to the event. We opened the box and there was no tenders, nor were our extra wings included. I called up to the store and they answered and informed me they didn't know what they wanted me to do about it because they were closed. First of all, if you're closed, why did you answer the phone? Then she told me that if I didn't have my receipt they couldn't look up orders and we weren't getting anything. I told them I had my receipt and the only thing they offered was to make me more chicken tenders THREE DAYS LATER. We didn't pay $80 to get chicken the week after our Christmas party. The employee then proceeded to talk about me to other employees WHILE I WAS STILL ON THE PHONE instead of offering a helpful solution. My mom went back on Monday when they opened again and even after speaking with the owner they told her even though they got the order wrong, they would only give her a refund for the boneless wings that were missing. Nothing about the chicken they messed up or the fact that the main dish from our holiday meal was missing half of what was supposed to be included. I will NEVER be back to this location again and neither will anyone in our family. If they can't find better employees than that they just need to close the doors. I will be calling corporate this week to discuss this transaction as well. read more

0 Stars if i could. I keep coming back to give them more chances and because i like zaxbeys, mind you i just moved from SC, where zaxbeys never did me wrong. HERE, i've never gotten a meal that i've felt was worth it at all. I have had the same order for all of time, a sweet and spicy boneless wings meal with a sweat tea and extra ranch and extra zac sauce. Every single time. and not 1 time have they given it to me even though i ask AS IM ORDERING before i get to the window. ALSO. My wings are literally so dry of sauce that over 50% of each wing is just tender. It is ABSOLUTELY fucking ridiculous and the fact that the managers just allow that kind of laziness and stupidity that these teenagers have, EVERY SINGLE DAY. Speaks majors for what the managers work ethic is like as well. 10/10 DO NOT RECOMMEND wasting your money and HUNGER to be disappointed by such a pitiful experience. read more

Zaxbys - Fast Food Near Me - Jasper, Georgia

WHY is there something ALWAYS missing from my order? I am SO sick of paying for stuff getting home and not having what I pay for. especially when you don't go out often.. It's absolutely ridiculous and the horrible attitude that that management always has is awful and so disrespectful. read more

0 stars if I could. SAVE THE PAIN AND GO TO BUFFALO LUKES Zaxbys Drive through was taking for ever, and it wasnt busy inside. So i went inside and stood at the empty order counter, was never once acknowledged. Ate here in the past and the food is garbage. Tried to give it another chance. Wont be back. DO NOT EAT HERE. read more

Don't order from this Zaxby's! Every single time I order from this location they have served old chicken, taste like it was cooked days ago and left under a heating light. If you want to waste your money go ahead, I have done it multiple times thinking maybe it was just bad luck, but it has been repetitive. Today was my last purchase from Jasper Zaxby's. Uploaded a picture, this was ordered less than 15 minutes ago, tasted old, looks old. read more

Zaxbys - Old texture, taste old, unfortunate, fries are sad. - Fast Food Near Me - Jasper, Georgia

Don't go here! This is not the first bad experience with this location. We keep giving them another try just to be disappointed each time. Waited in the drive thru over 15 min. The sign has no lights(it's had no lights for a while). Finally got our food and as I was driving away I noticed they forgot some of my order. When I went inside they had multiple peoples orders mixed up. When they gave me what they left out I decided to check my food. The fries were soggy and no sauce on the wings. The portions were tiny. We get home and I bite into one of the tenders and it tasted like burnt plastic. They need to do something with their kitchen crew. It's gross. This location used to be good. Idk what's happened in the last five years. People have no work ethic anymore. read more

Waited thirty minutes in the drive thru only to get our orders with zero sauces (when we paid for extras). They did not apologize, did not offer us anything. Worst service ever. Don't go to Zaxby's. Go anywhere else. read more

We came here at about 8:45 pm on a Saturday night. (And I get it the workers are ready to go home and close the store). They told us orders are being made to order and will take 20-25 minutes. So we ordered knowing it would take a long time. It took 30 minutes. We asked for extra ranch, they didn't give it us so we had to go back in. Then when I open the salad it has almost no chicken on it!!! And it was cold. Every time I have gone to THIS Zaxbys, the orders are never right and it always take SO LONG. I know this review probably doesn't matter, because it's a chain and nothing will change. But had to put this out there. read more

Zaxbys - The House Zalad - Fried - Fast Food Near Me - Jasper, Georgia

This was not a valid email address you asked me to send the review too... I was thinking you guys were trying to make this right. read more

Zaxbys - Fast Food Near Me - Jasper, Georgia

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Food was terrific. Loved the customer service that was provided. Gave me a little choro but it alright.

Drive thru service is dreadful. I have been waiting in the same spot for 15 minutes. I don't know if the manager stuck his hand in the fryer or something but nothing excuses the awful wait time. read more

The Zaxbys in jasper is equivalent to the Popeyes right around the corner which is absolute GARBAGE. Never in my life have I waited in a drive thru over 30 minutes with 2 cars in front of me. If you want to eat here at 12 for lunch make sure you get there at 10:30 so your food might be ready. Will never come back to support this zaxbys, past 4 times have all been over 20 minutes waiting to receive my food but today the food was trash, you would think that the food would be fresh with those waiting times but I was wrong, my order was wrong and left out 4 sauces. Never again read more

UPDATE: 10/26/18 After initially reaching out to me to apologize for my experience at Zaxby's, management totally failed to complete their promised follow-up. I stand by my review 100%. I would never eat at this location. This is literally the worst drive-thru I've ever visited. I'd even say it is the worst service in an establishment ever. We timed our order today. It took over 15 minutes to even order. Then it took ten additional minutes to get to the window. This is not an exaggeration. We would have gone inside, but we had our dogs in the car. When we finally were able to order, the attendant was absolutely incompetent. We repeated our simple order (2 sandwiches, one drink, sauce) THREE TIMES. When we got to the window, they had it completely wrong. Completely. All the items were wrong. I strongly recommend that everyone stay away from this location at all cost. Go anywhere else. Anywhere. Or stay hungry. At least you won't be totally angry and frustrated. read more

Ordered on the mobile app and my husband picked it up on his way home. Order was wrong and my food was way over cooked. Burnt toast and dark brown hard fries. Tried calling the store multiple times with no answer. Called about 7 times over 20 minutes. Drove back to the store 20 minutes away and had to wait in the drive thru to speak to someone for them to fix it. read more

Atleast 30 minutes in drive thru at 8 p.m. with only a few cars in front of me. chicken was room temp and very little sauce on tenders. Texas toast not even grilled or toasted just cold white bread . It. is just this location which is crazy since there is such a need in this town. Next time I am sticking with Buffalo Luke's! read more

Slow, slow, slow. 30-45 minute wait in drive through EVERY SINGLE TIME. I don't know why we even come here anymore. Canton is a longer drive but I am totally confident that I could drive the extra miles to Canton and be back before I ever got to the drive through window here. read more

First off, my entire meal came with 1.5 CHICKEN FINGERS??? I got half of one it was tiny, line was long enough as it was so this did not make things better, I will not be returning. read more

30 minute wait line and when we finally got to the window they tried to make us pay $.25 for sauce that was already paid for and they didn't include. The workers do not value your time and have no customer service skills. I would know since I worked in customer service in the past. This location is the worst! read more

My family and I wasted over 30 minutes this evening trying to place and get our order at this location via drive thru. After all that food was bland and over cooked. Not worth the money. Seriously need to raise the bar at this location. read more

My kids like this place, and the quality isn't bad. But it seems every time I pay for extra sauces I never get them. And they have the high concentrated drink machines, they're awful! read more

Sat in Drive thru 25 minutes.Could not leave blocked in. Was told short staffed.Will not be visiting there any time soon.

Love this Zaxbys. The manager knows me and is always preparing my sandwich before I can even order. They bend over backwards to help me and my boys when I come in....even when my kids have food from somewhere else with us. This is Zaxbys is the place that I come the most because of these things. read more

The last 2 times we have picked food up from here our fries are cold. Prices have went up also. I will not be going back.

Love the food.. fast she friendly service.. I love Ashley.. dinning area is always clean... Wish the fried pickles were year-round..

Food quality is fine but overpriced. Just purchased a 10 pack of chicken fingers and when I got home i counted 9 fingers, not ten. And one finger was half the length of the others ( which are NOT long to begin with) so in reality i got 8 .5 fingers for $9.00. Price just doesn't seem reasonable for what you are getting. At least for the "fingers only" pack. Fingers meal with sides is probably a better value. read more

This California girl was very pleased with the service here. I've never tried this place and really loved the chicken salad sandwich. The manager, Ryan, made our experience more enjoyable. He was attentive and exceptionally helpful. Would recommend. read more