Dr Gomes and his staff are amazing..!!! Especially Lucy has…read morebeen patient and amazing helping me with all the selection they have 10/10 TIL next year

The customer service was awful. One employee in particular--the slim Hispanic man with a goatee was…read moreespecially unprofessional and unhelpful. He was dismissive, unfriendly, and made what should have been a simple interaction frustrating. Take your business elsewhere.

I've been a patient for about 3ish years, it's close to the house, takes my insurance, and the…read morestaff was great. keyword WAS My recent visit was disappointing. It took them 3 tries to order my correct contact lens prescription. The first time, they had ordered last years, so I called once I got the email receipt. The girl made it sound like I was the one that placed the order with the wrong prescription They promised it would be corrected, so I waited another week. since they are only open M-F during normal work hours, I was able to get my husband to pick it up for me. Once again WRONG. Now I'm annoyed, got them on the phone, and I never once heard an apology. It was met with snarky answers and the resolution offered was that they would throw in a couple pairs but I would need to come back to pick it up in a few days. I am not taking off work to pick up something that was supposed to be in my possession 3 weeks ago. He told me "can't your husband do it again?" I explained to him how we shouldn't be relying on my husband to fix THEIR MISTAKE. He ended saying he will just ship them to my house. I am disappointed with their declining service. Not sure if they got too busy, so they expanded the staff but the quality of service went out the door. But I will be finding a new office

Not a patient myself, I don't need glasses. Horray!! But my kids are, and so is my wife. They get…read moretheir glasses and services done here. Always had a positive experience with all the visits; the staff is always welcoming and so amazing they treat you like one of their own, like family. That's so rare nowadays, and it's so good to feel like your business matters, not like you're just another cash grab. I came last week just to fix my son's glasses. I did not realize how simple it would be. I came in, checked in, and told them it needed a simple repair. They took it, and within 10 minutes it was out! Super fast, super great. Loved it. Did not waste time, vamolos; I had planned to wait at least an hour but 10 mins. Wow. I was very happy. What a great team!

they are so nice and helpful, Helping me about my mom…read moresunglasses, very professional , thank you

Optical universe was an Amazing experience. Fast and…read moreReliable. Had my glasses fixed in less than 2 hours.

Isaiah was very warm in helping me fix my eyeglass frame.. that smile and accommodating gesture…read moremade me feel relaxed with him. He has a very good customer service to other people who came to visit the said store! Thank you Isaiah!

Came in the other day and was helped by Caleb. He was super knowledgeable and guided me through the…read morewhole process and adjusted my glasses to fit me. He had such a great vibe! I'm glad I was able to grab a pair that fits me well at a decent cost.

Fantastic service and a wonderful selection. Especially great if you need same day service!!!…read more Pilar is amazing! Not only did she patiently answer all my questions over the phone, she was even kinder in person. Gave me just the right amount of help and honestly turned a stressful situation into something joyful! Kudos to Pilar and her associate. I highly recommend. More helpful info: there is plenty of parking, great lighting set up to see what your frames and lenses would look like indoor and outdoors. Helpful and knowledgeable caring staff. Same day rush if you order before 2!!! They also let you use your old frames if you just need to update. Tons of designer choices with multi frame, color and designer brand name options. Very reasonably priced for the service they provide. Will be going back in the future and sending friends their way. Thank you!!!

I'm 60 years old. I've been to multiple places and I can say by far this is the best place, the…read morestaff is very friendly very knowledgeable and very thorough, the doctor was very professional, and made sure that all my concerns were addressed. This will be my go to place exams and glasses from now on. Thank you very much for your expertise.

Vic is very knowledgeable and helpful, he knows exactly what we need. I will recommend to go and…read moresee him.

Very rude customer service. I moved to the Canoga location but came back because my mom and uncle…read moremade their appointments here but thankfully they now are convinced to never come back here again. The manager is extremely rude and has so many bad reviews saying exactly the same, I'm shocked the corporate hasn't done anything about it. I can not stress enough how much I recommend you not to come here and go to a different location. What an awful experience. The manager use to be very nice when they use to ask you to write review for them on Google. He even called me once to schedule my appointment and I said I went to Canoga and he encouraged me to come back here. Needless to say, thank God I didn't. Going to this place feels like going to a hostile classroom where they scold you for everything. Corporate needs to do something regarding this employee because he treats people awful, thanks to him I'm happy my whole family will never come back.

They set up appointment as soon as possible. I'm in the system and can't wait to be able to see…read moreclearer.

Terrible customer service if you request for a refund after paying in advance after you are told…read moreyour prescription eye-glasses will be backordered for three months, Studioeyes Optometry does Not want to refund you your money!

I had a very pleasant eye exam at New York Style Optometry. All of the people that I interacted…read morewith were helpful and concise, the location is well cared for and clean, and there is plenty of parking. What I really appreciated was Dr Chae's thorough exam and very well explained diagnosis. I didn't feel rushed and left confident in my contact lens prescription and without further questions. Thank you for making something that usually feels like a chore an easy visit.

Nasty, RUDE service. I've been needing new glasses for a couple years now, was referred here by my…read moreinsurance and eagerly went in just to browse frames. I was initially hesitant to enter because the signs on the door were in Korean so I was skeptical that they'd help me, but then I thought That's ridiculous, we're in the United States, why wouldn't they help me? And went in anyway. It turns out I should've trusted my gut. Big time. Literally the second I walked in I was rudely told by the receptionist "We're closed". It was 5:10pm on a Monday. Their posted hours said open til 6pm. So I said "I thought you close at 6?" A crotchety old doctor man interjected abruptly "We close at 5:30". Their rude aggressive demeanor was not ok with me, so I said "You say you close at 5:30, but it's only 5:10, so that would leave me 20 minutes to browse frames, right?" Crotchety senile doctor barks "No!". I said "Oh really? From 5:10 to 5:30 isn't 20 minutes? Is my math wrong?" They all just looked at me. Then the receptionist said "We need time to put the frames away." Um first of all that's only if I actually saw some frames I wanted to try, but more importantly that's part of operating a business. And as I'm looking for something specific and can tell by looking if a frame will suit me or not, it's unlikely I would've even touched many frames. And *on their website* their POSTED HOURS are until 6pm Mondays. I definitely won't be spending a penny here and would encourage anyone else to go elsewhere. I went to a different optometrist not far away in Encino - owned, run and staffed by Americans - and could not have been treated better.

the lady fixed & gave me a new pair of chrome glasses in 20 mins…read more the asian lady is a blessing god bless her

We took our son's unusual prescription eyeglasses to the shop to see if the stem could be…read morereattached. Several other places wouldn't touch them saying they were irreparable. Norman (our jeweler) recommended we try this establishment. Huong took on the challenge, rose to the occasion and completed the repair beautifully. Well done! My only concern is that the business hours are quite unpredictable despite having them posted on the door. We had to go several times before "jackpot!"

Always amazing coming here they keep your prescriptions on file for emergency's when you need a new…read morepair asap been getting glasses here since 2012 and will always be coming here

Hello, several years ago I was looking for a small business that you can get your glasses with the…read morebest price and excellent .customer service, I found it at American Vision in Panorama City. This place is right in Panorama city on Nordhoff . my whole family goes there now.Best service and great customer service. I can't say enough about this place,American Vision you are the best