Went in for a quick adjustment on my glasses, got helped by Anthony. He was super kind and very…read morethorough and making sure my glasses looked & felt comfortable. Ty Anthony :)

5 stars was only for the selection, store layout and ambiance…read more My son was looking for eye glasses and he was free to roam around and try out the glasses without someone constantly asking us if we need help. If you want to be greeted or have someone readily available this store might not be for you. I'm sure if we asked the 1 guy that is working in the counter he would probably help but we were just looking. We were there yesterday after 6pm. I tried on some eyeglasses and definitely made for Asian fit which I love. I don't need reading glasses yet so I wear my contacts but if I will in the future I know where to look. We didn't get anything in this visit. Price is comparable to some high end brands you would get from Costco Optical. They do have some $90 frames.

My favorite sunglasses ever are at this fantastic establishment run by the best guy this side of…read moreLong Island, Bernie! He has the most gorgeous selections and I am quite the sunnies snob!

I have a hard time finding frames small enough to fit my face. Bernie worked with me until we…read morefound one that fit and that I actually liked. Very nice, kind and patient person and so easy to work with. Highly recommend.

Dr. Dodge is so kind and really informative!! He has such a great spirit and you can tell he loves…read morehis job. It was really cool to see the new gadgets they have in the office to test your vision. I have never used a VR headset in healthcare before! I parked in the neighborhood for free on Huston St and it was a short, scenic walk to the office. Otherwise they have a parking lot and do not validate.

Dr. Dodge himself is an excellent care provider and makes the exam process a breeze. However the…read morestaff that handles glasses and contacts unfortunately take away from the entire experience. First example, they were unable to acquire a certain brand of contacts however I was charged for them and it took me months of calling to get my refund. Each time I called they said "it's coming" and the last call I guess someone who knows how to process refunds did it right then and there. This took maybe 2.5 months. Second example, I had to keep going back to get my glasses fixed since I literally can't see out of them. They would either send it back to the technicians or try to fix them in the office and basically just said "keep wearing them". The back and forth, shipping of the glasses, the delay in the glasses arriving themselves took over a year. So I finally told them these aren't working out a year had passed and I was SOL. Dr. dodge even mentioned to them to let me have a new pair but I was denied. I asked to speak to the office manager and told her that Dr Dodge was okay with it and she never called me back. I've been seeing Dr. Dodge for 15 years and only since they moved to the new office it's been painful dealing with the office staff. I would highly recommend him for care however if you can get your glasses or contacts online just go that route.

Scammers, I called ones day ahead and they gave me one price after I gave them my prescription and…read moreI need a current prescription income on today they say it was a misunderstanding and the exam would be up 200 instead of the 89 they told me over the phone, get your facts together before you try to scam the wrong person.

What a mess this place is. Had my exam with Jacob (who was lovely) and then proceeded to wait 35…read moreminutes for the Doctor who walked by me multiple times throughout the 35 minutes, and didn't greet or acknowledge my presence whatsoever. Additionally, someone who arrived after me was seen first and again, no acknowledgement of my presence whatsoever. It was me and one other patient in the entire store. I got up, let them know I was leaving, offered to pay, and was done. 35 minutes of sitting with not a word mentioned to me the entire time.

Thank you very much for repairing my glasses. Slept on my glasses frame and the lens popped out…read more The workers quickly repaired my glasses.

Just went back to pick up my glasses. They were perfect. Caroline waited on me and fixed them. My…read moreonly complaint is that for $745 there should've been a glasses cleaning cloth included, instead of being told I would have to pay for it separately. That seems very petty, but I can't complain about the service. It was very good and I would recommend it.

Just moved into the area, and was looking for a local optometrist that could help me with both…read moreglasses and contacts and was covered by my insurance, and I'm so glad I chose City Eyes I had a wonderful first experience here! The staff and doctors were super professional and friendly. Wearing glasses my whole life, I though I've already seen all the latest eye exam technology and methods, but I was blown away by the tech that City Eyes had. They had a machine that basically replaced the eye dilation drops, and another machine that replaces the "puff" machine in standard optometry offices. Both Dr Steinberg and Dr Rosie were so thorough, knowledgeable, and pleasant while administering my eye exams. Dr Steinberg even prescribed me a "new" contact lens to help with my eye dryness, something my previous doctors have not even brought up. Overall, had an amazing experience, and would recommend if you need a new optometry clinic in the valley!

I've been going to City Eyes Optometry for many years. As I age, my prescriptions change a little…read moreevery year. Dr. Steinberg and his staff always take their time to listen to my concerns and explain the aging process of my eyes. I always feel like I'm in very good hands with them. There were a couple of times where I needed the prescription adjusted after wearing them for a while. It was never a problem to make an appointment to get reexamined. The adjustments that were made were perfect! I highly recommend City Eyes Optometry!

they are so nice and helpful, Helping me about my mom…read moresunglasses, very professional , thank you

Thank you for being the only place I could get my son glasses right away when it was an emergency…read more He lost his glasses and cannot see without them.

Fantastic service and a wonderful selection. Especially great if you need same day service!!!…read more Pilar is amazing! Not only did she patiently answer all my questions over the phone, she was even kinder in person. Gave me just the right amount of help and honestly turned a stressful situation into something joyful! Kudos to Pilar and her associate. I highly recommend. More helpful info: there is plenty of parking, great lighting set up to see what your frames and lenses would look like indoor and outdoors. Helpful and knowledgeable caring staff. Same day rush if you order before 2!!! They also let you use your old frames if you just need to update. Tons of designer choices with multi frame, color and designer brand name options. Very reasonably priced for the service they provide. Will be going back in the future and sending friends their way. Thank you!!!

I'm 60 years old. I've been to multiple places and I can say by far this is the best place, the…read morestaff is very friendly very knowledgeable and very thorough, the doctor was very professional, and made sure that all my concerns were addressed. This will be my go to place exams and glasses from now on. Thank you very much for your expertise.

Haig is the best in the business and the selection is amazing for frames. He helped me find a cool…read moreset of frames and put in the best lenses I've ever looked through. I went back for prescription sunglasses a week later. I could hang in there for hours looking at frames.

Amazing! This has been a constant shop my father has gone too and their work is unmatched!read more

I had a lovely visit to this optometrist office this morning. Christie and Tammy were so welcoming…read moreand friendly from the moment I walked in. I was also very impressed by their advanced, up-to-date technology. Dr Sloan was warm, knowledgeable and made me feel safe. I really enjoyed looking over the images from the Optomap scan. Fantastic care all around!

I've been a patient of Dr. Sloan's for a few years now. My family and I have spent several pretty…read morepennies buying multiple pairs of glasses from the practice ($1,754 beyond insurance just for myself since 2024). I've always had good insurance and have made the most of it, but I find myself without insurance for the first time in ages, and let me tell you -- the main front office lady turned a warm conversation into a cold, belittling, and smug interaction so quickly that I am taking my cash business elsewhere and will refrain from recommending them, as I have for years to my extensive network. This is not a knock on the quality of Dr. Sloan's care but a critique of his front office. Here's the play-by-play: I called to inquire about an appointment for myself. I needed to see if they accepted Medi-Cal and, if not, how much the cash price would be. I am prioritizing continuation of care, as I have suffered from retinal detachments in the past and my eyes require added expertise. At first, I was speaking with someone who was very kind and understanding. She quoted a cash price in the ballpark of $125. That was doable for me, so I proceeded to schedule an appointment. Then she ran my Medi-Cal number to see if there were any benefits, because I cannot afford new frames and wanted to replace the lenses in my existing frames. Fine. All of a sudden, the call dropped. So I called back, and the lead front desk woman answered the phone. I asked to be reconnected with her colleague who was helping me, but she said they were all with other customers. I explained that I was the one one of them was on the line with, and she asked what it was regarding. I let her know that they were running my Medi-Cal number. She asked about different Medi-Cal plans, and I let her know that I am on straight Medi-Cal, to which she promptly and snidely replied, "We don't accept straight Medi-Cal." So I said that's fine, I can pay cash. Then she raised the price to $175, and added that it would be another $39 if I add retinal scans, and if I want contact lenses, that's another charge and another appointment all together. I hadn't even asked about contacts. . . Now, I can't prove that she hung her colleague's phone up on me while we were talking, but now I start to suspect it. Look - I expected to pay cash. What immediately turned me off was not even the convenient cash price increase -- it was her attitude: haughty, condescending, brusque, and entitled. (She is also usually very pushy about selling new frames. Not anything I was originally annoyed by, but something my husband hates about going there.) On top of treating me as an unwanted and unwelcome patient, she belittled her colleague as "new" and said that's why I was given incorrect information. Absolutely no decorum or emotional intelligence. She just threw the woman under the bus. The correct move would have been to say that there was a new price sheet, or something to that effect -- NOT to undermine her colleague. I know that we've ALL experienced front desks with subpar customer service, but her immediate dismissiveness toward a good-paying patient who has brought an entire family and other good clients to their practice is beyond the pale. For the record, I have Medi-Cal because I am recovering from cancer. I didn't mention that on the phone, because no citizen owes anyone an explanation for their coverage -- we all pay into Medi-Cal. There are widespread layoffs occurring throughout Los Angeles. They ARE going to experience an increase in cash customers. I will not be made to feel less-than for not having insurance in this moment, and I don't want anyone in need of good care to be treated with such prejudice. I think retraining is needed -- learning to have respect not only for her colleagues but for her fellow citizens. Not to mention compassion. Compassion in healthcare seems appropriate. We will be taking our business and recommendations elsewhere.