this place is TOP. boss man knows what he's doing, fixed my rope chain as if it has no damages…read more located on the second floor, he gets the job done no concerns!!

I was in and out within 4 minutes! He was professional, fast and best of all my watch now fits me…read moreperfectly!

Went again today and I was seriously impressed. I went in with the intension of just cleaning my…read morenecklace but ended up buying a pair of earrings and pricing out a ring that will be used as my wedding band. Joseph was super patient and helpful with finding the right design for me. He listened to me blab on and on about my to be marriage situation. He gave me a great deal on my earrings and also made my necklace look brand new! I love coming to this place and I'm so glad I found a jeweler I can trust. My boyfriend and I have been wedding band shopping and it always seems like they are not honest with you. I know Joseph is not trying to get the most money out of me but he is trying to gain a loyal customer which I definitely am now! Try it out if you can!

My dear friend is a jeweler ~ a real life gemologist...bench jeweler. I've known them almost all…read moremy life. Thus, when I moved to Houston and needed to have a treasured watch repaired, I didn't trust just anyone. However when I interviewed the young man here, I was impressed. No they're not cheap ~ but I believe you get what you pay for. With all due respect, I don't want the Walmart clerk working on my Movado!

Amazing jewelers, they do great job with custom, and they also opened up a new shop in Sugarland.read more

Past to Present - This is a long, overdue review for my beautiful ring that I not only purchased…read morefrom Staci Le (Kim Chau & Company - Jewelers) but had her also bring my design to life. Quick history, my mother passed when I was nineteen (I'm now over 50). It wasn't sudden but our family, like most, was very special. Within the past few years, my father gave me the wedding ring that he had proposed to her with. It was a special memento for him - and it was now a very special piece for me too. Combining some additional loose stones that I had acquired over the years - just waiting for a new life, I decided to stop in and visit "Kim Chau Jewelers" to explore options for my vision. It's funny - but I have driven by Staci's store for years but never thought about dropping in to simply look around - my (BIG) mistake! Awesome store!! Staci and I met in person a few times to discuss things - then via text and email to complete the whole process. The real value for any individual looking to create or design a piece of jewelry was that Staci took the time to listen to me and understand not just the history of everything but how I wanted to bring life into my design. (Please see pictures.) The base, in white gold, is tulip-shaped to match my girlfriend's favorite flower. The design of the stones is the Yin and Yang encircling an aquamarine stone, bookended with diamonds that trail down the band. My words aren't enough for the ring and the pictures cannot come close to capturing its elegance. In short, if you are in my position with ANY idea - please give Staci a call. If you don't have a particular direction in mind and are looking for a special piece of jewelry, you will be incredibly impressed with the options that she offers and can make any adjustments that you'd like! Thank you, Staci, for everything!! And thank you so much for the new, special memories that you have helped supply. I will be seeing you again soon!

Super wonderful experience. My boyfriend and I are moving into the next stages of our relationship…read moreand this was the first time we went in for a ring design. They were super patient and answered all of my questions and were just super welcoming in general. Highly recommend.

Wonderful experience here. Patient staff. Answered all my questions. I never felt rushed or…read morepressured. I've gone here for a few different purchases and had my expectations exceeded each time.

Nancy the owner of Bao Hoang Jewelry took special care of my wife and I with multiple jewelry…read morepurchases these past couple months. My wife and I came into the store browsing around for jewelry and Nancy educated us the difference between Natural Vs. Lab diamonds. We appreciated her honesty and excellent customer service. We came with more knowledge and as happy customers. They have great pricing for different types of jewelry as well. I highly recommend purchasing jewelry from her or checking this place out.

UPDATE 2/21 This unnecessary mass essay of a response is…read moreliterally full of excuses. Also, it's 100% different from the response that y'all left a week ago lol. This is my honest review and this is my honest experience. This sorry excuse of a response containing false information proves that y'all do not have any clue as to how CUSTOMER SERVICE works. And to insult me and tell me that my honest review is coming from a place of "entitlement"......a customer that paid $13,600....IN CASH...is disgusting. Your business is notorious for screwing people in the Vietnamese community in Houston. You're lucky that they aren't able to translate their frustrations clearly in English for the masses to know about your dirty practices. We can write a book about the community's experiences with your scheming ways and poor washed up theatrics.

My family and I have been trusting Moon Jewelers with gifts and engagement rings for over 30 years…read morenow. This is a jeweler I can trust, where I know I'm getting a good value and good quality products. Almost everyone in my family has gotten engagement rings and wedding bands made. I gave a photo of what I wanted and they made it!

Impressive store, lots of pieces for selection. We needed some unique items for a hindu pooja and…read morethey had it. Very friendly staff and fair prices. They do their best to help you find what you came looking for. Will definitely come here again for future gold/silver needs.

I had a wonderful experience at Duc Jewelers! The staff was incredibly friendly, knowledgeable, and…read morepatient throughout the entire process. They took the time to answer all of my questions and helped me find exactly what I was looking for without making me feel pressured. The store has a beautiful selection of jewelry, and the quality and attention to detail are outstanding. Their customer service truly sets them apart. I highly recommend Duc Jewelers to anyone looking for quality jewelry and a trustworthy, welcoming experience. I purchased a pair of earring that are beaI will definitely be returning in the future!

I live in California and found this store through my mom and sister, who had purchased from here…read morebefore. They both told me that the products are beautiful, the quality is great, and the customer service is excellent.I had a wonderful experience here as well. Thao was the person who helped me, and she was incredibly attentive, friendly, and knowledgeable. She took the time to explain everything in detail and gave me very thoughtful recommendations without making me feel rushed.This is definitely a place I can trust, and I highly recommend everyone to come check it out and support this business. You won't be disappointed!

I can not say enough about, not just this store, but the entire experience. Not only is there…read morebeautiful jewelry you can walk in and buy, but they custom design and make your dreams come true. They custom designed my engagement and wedding rings. Starting with pictures of things I like, making 3D mock up for me to try on, and then bringing in diamonds to try in that model. They stand by their work and every time I go in they take my jewelry from me and clean it. This is also a family owned small business from right here in Houston. I have got to know the family pretty well and they are invested in customer happiness. This is the best not place I will ever buy fine jewelry. Be

Marco made what should have been an enjoyable, exciting experience into one that was surprisingly…read morefrustrating. We made it clear from the start what we wanted (a simple gold ring with an olive green sapphire for her and a matching ring and inlaid stone for me) and our budget range. Marco consistently responded with the wrong material, suggestions outside our price range, or some other frustration. At the bottom is a link to our text history, first from my partner's number and then mine (the experience was making her stressed and she wanted me to take over). I've annotated it for easy consumption to show how we were constantly fighting an uphill battle trying to get him to listen to our needs/wants only to be ignored. We tried to remain pleasant and understanding throughout but it became harder and harder as it became obvious he wasn't interested in listening to us. So we decided to not pursue our rings with him further. We found it hard to trust something so special and important to someone who can't follow simple requirements. Or someone who kept giving us options outside of our price range, and who now wants us to trust their judgement and not give any further estimates (even if we brought in our own stones). Or someone who simply seemed disinterested in what we had to say. I confronted him with our texts, explained how we felt, and asked for at least a part of our $500 deposit back. He refused, and when I started to go over our texts to show why we felt justified in asking for our money back, he said the texts "make him look stupid". Well here are the texts for everyone to see his own words, you can make the call yourself. Other gems from our last meeting include him claiming his time is worth $450/hour (to explain keeping the whole deposit) and a "funny" anecdote where he initially estimated $2,500 to repair a ring and ended up charging $12,000 (to justify why he can't give estimates). I have our meeting recorded (single party consent state) if anyone is interested. As a small business owner myself, dealing with shifting and unknown requirements, I understand it's hard to give a price only for something unexpected to pop up, but what I don't understand is how you can treat a customer with such inattention and disregard and still feel justified in keeping any amount of money. I would be filled with shame if I treated a customer this way and then refused to empathize with their experience. Marco strikes me as someone who is excellent to work with if your visions and budget align, but he is disinterested in what you have to say or think if they don't and isn't capable of seeing things from any point of view but his own. Text messages: https://imgur.com/a/JYF3Fm5 Edit: per the owner's response, they tried working with us within our budget; given that the budget was clearly stated at $4k and the the suggested gems themselves were near or more than that, it's pretty obvious Marco either cannot read or was planning on doing the gold ring + labor for free.