They are very Expensive and rude! Not the same owners. I would look elsewhere. Why do I need 85…read morecharacters to say I'll never be back!

Dixon Jewelers has outstanding customer service! I have been doing business with them for several…read moreyears and will continue to do so.

We started engagement ring shopping at the Galleria with all your typical jewelry stores and were…read morenot impressed with any of the choices. Our last stop was Tiffany, where the sales must've thought we're too poor to afford it (LOL we are :P) and gave us a tip: Dickinson by Design. I never thought I would be able to go the custom jewelry route because it sounds expensive, but honestly it was the fairest price for the quality. And it made the ring experience fun! Shopping for a diamond was really daunting and stressful because of all the different specs, so I really appreciated how the DBD team took that on and even educated us along the way. We gave them our budget for the diamond and they came back with 3 choices for us to review and choose from. I was able to try on all 3 diamonds before deciding. From there we discussed band designs which were then created into 3D molds before we settled on the final product. The craft of the DBD team really shined (pun intended) when I got the ring. They really helped the diamond present itself in the best way. Everyone always comments how sparkly my ring is and the sparkle has been the same since Day 1. Only wish they offered more payment options (like cashier's check or something) since right now the only option is to wire money. Will definitely use them again for other custom jewelry needs.

I had 2 bespoke pieces made by this company. I lost one and tried to make an insurance claim…read more because it was bespoke and I wasn't given a valuation at the time i requested this valuation. After persistently chasing this up and getting beyond terrible customer service , including emailing the owner David., I have got nowhere. unfortunately a full year has passed and without this valuation my insurance company cannot proceed to process this claim. I have explained this numerous times to no avail. seems like once they have your money the customer service ends. Buyer beware!