I use Firestone for 11 state vehicles in my care. They are accommodating, and make the process…read moresimple and easy. The staff, specifically Brandi who I've dealt with at both the rt 9 Wappingers Falls and North Plant road locations are always welcoming and helpful. Commercial or personal, this is a trusted location for me.

I've been a loyal customer of this Firestone for years, but something has changed. In the span of a…read morefew weeks, I spent over $3,000 between brakes and rotors, tires, a state inspection, and eventually a no-start repair that included a new battery, spark plugs, and an intake manifold gasket. My frustration isn't that my vehicle needed repairs. It's that my vehicle was inspected multiple times during those visits, yet I still ended up stranded with a car that wouldn't start. Then, after paying for the brake work, the brake warning light came back again. At this point, I've lost confidence in the quality of the work. I'm now paying the Nissan dealership to perform an independent inspection because I need to know whether these issues were properly diagnosed and repaired. After years of being a loyal customer, that's incredibly disappointing.

I was driving on I-84 when I noticed my car's temperature starting to rise, so I stopped at Monroe…read moreAuto Center to have it checked out. Unfortunately, I didn't get the name of the employee who helped me, but I wanted to recognize the excellent customer service I received. They quickly diagnosed the issue and found that the rear heater core hose had a hole in it. Even though they were unable to perform the repair, they took the time to thoroughly explain the problem, provide recommendations on the part I would need, and answer my questions. They were professional, knowledgeable, and genuinely helpful. What impressed me most was that there was no charge for their diagnosis and assistance. They even apologized that they couldn't complete the repair themselves. It's refreshing to find honest people willing to help when you're dealing with an unexpected vehicle issue. Thank you for the outstanding service and professionalism.

Needed an oil change and inspection ASAP. These folks got me in right away, it only took 45…read moreminutes, and the front desk staff was extremely helpful and courteous. Thank you!!!

Do you know that feeling when you are on the highway, far from home, and all of a sudden your car…read morestarts making a horrible shrieking sound? I hope you don't. It's a terrible feeling. But should you ever find yourself in such a spot, the answer is simple. Slow your roll. Exit the highway as soon as possible. Find a mechanic to patch you up and get you back on the road. Oh yeah, and pray to god it's not Saturday, since most reputable mechanics take their weekends off. Well, on a recent Saturday such a fate befell me and my poor Mazda5. The car is old, but in good repair. It's serviced regularly, and just recently got a clean bill of health. So that brain twisting screeching sound was really quite a mystery. Did I mention I know nothing about cars? Still, I pulled into a nearby Denny's to look under the hood to see if anything was clearly broken. I looked under the wheel well to see if some piece of metal snapped. And I saw nothing. So I hopped on the Yelp app and found that the Meineke next door was not just open, but also well reviewed. The team there saved my life. Not literally of course. As it turned out, my life was never in danger. But they were able to get my car on the lift, and take it out on road, all within about an hour of my showing up. They determined that it was nothing. Maybe it had been something. Whatever small piece of road debris had gotten into the wheel well, had apparently worked itself out. They could have told me something was wrong with the bushings. I could have been taken for hundreds of dollars at that moment. But instead, they sent me back on the road with a smile, and refused to take any money for their time. Sure, they didn't actually fix anything. But their trained eye gave me peace of mind. And that's worth a lot. Thank you random Meineke. You guys rock.

They saw me at the end of the day which was cool, but I came in for a tire that keeps going flat,…read morelow brake fluid, and worn pads/rotor. I ask if they found the hole in the tire and they tell me it's the TPM sensor and it's gonna be expensive to replace. I've been filling the tire up with air every 2 days for weeks. Either they didn't even look at my car or they don't know what their doing. If you don't got time at the end of the day to look at my car that's fine, but don't lie to my face. *Update* Went to another mechanic and they said I had a bad tire valve stem and replaced immediately.

Great. Across the board. Easy to schedule an appointment…read morefor inspection. I got there a few minutes ahead of time and was greeted as I parked. They got my car in on time. The waiting room was clean and comfortable as was the rest room. Everything was smooth and everyone was friendly. I felt like everyone there cared about what they were doing and making sure I was happy. I am a totally satisfied customer. Thank you.

The recovery and customer satisfaction efforts are underwhelming to say the least. On Wednesday,…read morethe Newburgh Manager called me and left me a voicemail to call him. At 530pm I called him to get an apology and affirmation that he read my review. He wanted me to stop by before close of business so that they could inspect my car. When I said that I am not near Newburgh and I won't be able to make it. I was told to go to the Middletown location the next day. Not asked, told. The manager didn't listen to anything I said but rather needed me to go to a shop on his terms. Instead of asking how they could make it better or what I was looking for, I was told what they were going to do. Instead of asking when I was available or what worked better for me, I was told when I needed to go. I reached out to email I was provided in this thread twice since the call with the manager, to no response. So that's it. Valvoline reached out and did their part, the customer is disgruntled and efforts cease. Clap, clap, clap. At this point I was have felt more pacified by a refund or voucher for a free oil change. One of the worst oil change experiences, top five in worst customer service escalations and resolutions and the top when it comes to dissatisfaction on so many levels. Go to local mechanics or even car washes that offer the SAME service for almost $50 cheaper.

Need a tire mounted on an alloy wheel. Did the work promptly…read moreat a fair price. They were friendly and overall it was a pl

All I wanted to do is bring my car in to have two tire studs replaced on one of my wheels but I was…read moretold because I knew this place existed and I chose to go somewhere else to get my tires put on that they won't help me out. My family and I were going to start using this place regularly for maintenance and repairs of my car but the attitude I got has made me put them out of consideration for future business.

Great service done right the first time…read more Have been going there for oil changes, brakes and other repairs and have always been satisfied with the work. Highly recommend them.

This place sucks. My car was left dirty after paying $33 to have it cleaned inside and out. When I…read moretell the people wiping my car the stupid girl gives me the rag so I can do it myself. When I called to complain the answer on the phone was sorry. I hope they go out out of business. When the new place on RT 300 opens I'll try them. Stupid people..Sucks never again

started out great, I sent Tom to my sisters house (she lives 2 hours from me and her car broke down…read morein her driveway) to repair her car. Told him to address the thermostat hose, throttle housing and asked for an oil change as well. He had me buy the parts (great so far), we scheduled a day for him to make repairs. He showed up and changed the parts but couldnt get the car to stay on. He said the motor was probably blown or one of the pulleys were no good. And said the engine was smoking..Recommended to return and charge the battery and change the oil the following week. Unfortunately my sister paid him.... he said he would be back. I went to her house installed a new battery and an alternator. I sent Tom a video of the car working and just asked him to complete the oilchange since he was paid.. Tom agreed. Tom wont respond to texts or my calls. i have called and texted multiple times to give him the benefit of doubt before giving Tom this truthful and bad review. Dont waste yiur time with dishonest, misdiagnose and non standup Tom C mobile mechanic

On the day of service, the mechanic No/No Showed me. I sent multiple texts and heard nothing back.read more