I would post a photo of my torn ear but I don't know how. No warning that it was coming either,…read morejust let it rip. I confirmed "Will you do the outside of my ears?" My ears are still hairy on the outside. Also, I always leave a gratuity. I won't return to ewc burlington to get my waxing done. Rob Krepek

The star selection should go from 0-5 with an option to choose 0 stars. Unfortunately, my…read moreexperience at this location was horrible from start to finish. The staff was very unprofessional, and disappointing. When I raised concerns they were rudely brushed off and instead of accommodations I received attitude (with glossed lips). There was no accountability, lack of care, and I did not feel listened to. This level of unprfessionalism should not be tolerated. I won't be returning to this location ever again!

I had my hair colored by Rose, and she completely missed the mark--it looked nothing like what I…read moreasked for. I spent over eight hours in the salon for foil highlights and a cut, a service that should have taken around three hours. It got so bad that the owner had to step in to take Rose's other clients that day. Later, I received a call from Alicia apologizing for both the poor results and the horrible experience. She admitted it should never have taken that long and offered a redo of whatever I wanted to make up for it. Fast forward to when I called to schedule the redo--I was told the earliest appointment was three months out. Then, despite being promised that the next service would be fully covered, I was informed that I had to pay for the cut because my complaint was only about the dye. Even though my experience was awful and I was treated poorly by Rose, I agreed to pay for the cut because I needed it before getting my color fixed. A week before my appointment, they called to tell me that the stylist for my cut was out, but they could still do the color. However, if I wanted my original stylist to do the cut, I'd have to wait another two months. When I expressed frustration, I was rudely told that they are a "pre-booking salon"--as if I hadn't already waited three months. They expected me to get my color done first and then wait two more months for the cut, which isn't how balayage works. I asked if someone else could cut my hair before the color appointment and was told no one was available on that day. Eventually, they squeezed me in a week earlier, and I paid $80 for the cut. On top of that, I was upsold an oil and deep conditioner for $125 because they claimed my hair was dry and coarse. Finally, when I came in for my "on them" redo of the dye, I was charged $30 just to have my hair blow-dried, so I wouldn't leave looking like a wet dog. I thought this was supposed to be a complimentary service! And to make matters worse, the junior stylist who did the blow-dry didn't even do a good job. On top of everything, the redo dye was a balayage, and when the stylist started, she told me that achieving the look I wanted would take multiple appointments costing nearly $300 each time, plus an additional $60 if I wanted it blown out before leaving. She was able to do some balayage but said she mostly just needed to fix the terrible lines and blend my hair before she could actually create the look I asked for. Like an idiot, I booked another appointment because I'm getting married and wanted my hair to look good. But two weeks before my next appointment, I found out through a Facebook post (not from the salon) that the stylist no longer works there. Was the salon even planning to tell me? Were they going to wait until the last minute--or not tell me at all? The whole process was supposed to involve two appointments spaced six weeks apart to achieve the balayage look. Now, thanks to their lack of communication, I'm left scrambling to figure out what to do before my wedding. This entire experience has been a nightmare from start to finish. Their attempt to keep my business was a complete joke, and I will never be returning.

Pop in to get your nails done and leave happy! I can't say enough about the employees there and it…read morehas lots to offer.

I've been going to Kim Baxley for many years, and she has never once disappointed! Kim is always…read morepleasant, professional, and full of great ideas for keeping my hair looking its best. She truly listens to what I want, offering helpful suggestions without ever pushing, and she always runs right on time -- such a rare find these days! During my most recent visit on January 3, 2026, I also had the most amazing hair-washing experience with Kalya. She was so kind and made it feel like a relaxing scalp massage rather than just a shampoo -- it was absolutely heavenly! Tranquility Spa really lives up to its name. With top-notch employees like Kim and Kalya, it's always a joy to walk through their doors. Highly recommend! Very Bewst Dawn Hullings

I've been going there for years! Hailey is amazing! I wouldn't go anywhere else with my curly hair.read more

Signed up to get facials there monthly. The owner and her mom were very kind. The owner is very…read moreknowledgeable.

I've been going to Tiffany for a few years now for facials. I always leave with my skin glowing and…read morefeeling amazing. I use her skin care products on a Regular basis. The Klinic has an amazing ambiance and all staff are courteous and knowledgeable.

Got classic lashes done by daisy and it was quick and easy. Parking was a little tough so recommend…read morecoming in 10 minutes early

Jenny did amazing! I got a lash lift and tint and it looks great. I am so happy with my lashes, I…read morewas so relaxed the whole time. Jenny was so sweet to me the whole time.

Have been coming to Neena for the last two years for eyebrow threading. She really spends her time…read morewith each client and never rushes you, which I have experienced at other places. She will clean up each hair if you want and really delivers on consistency. She is also so kind and remembers me and my family every time we come by. Eyebrow threading is a bit expensive, but it is worth it to make sure they are done properly. Will be a repeat customer for years to come!

Wow! My skin feels amazing after having this facial with Neena! She took her time and was very…read morefriendly. Can't wait to go back for my next one! They have so many services in the spa, such as, hair, massage, threading, facials and so much more. Love it here! :)

Erica came highly recommended from a few friends. They took…read moreme exactly at my appointment time which was nice. Erica is awesome! I see why she books up quickly. I wasn't nervous at all but there honestly wasn't anything to be nervous about. She walked me through everything she was doing, told me what to expect, etc. I signed up for the yearly package because I like to save money anyway I can!

I have been going to this location for years. The staff in the front is usually great. The waxers…read moreare on time and are good at what they do. Tonight was awful!!! I booked an appointment for my daughter for 7pm. She was not taken until 7:26pm! One of the front desk staff was rude about it to me. This is a total disappointment. Our time is valuable and the store staff did not seem to care. They blew it off like it's nothing.

This was my second time going to the shop. I have to say I was really impressed. These ladies take…read morevery good care of your real nails. I got a refill a btoken nail replaced and a cute design for $108. While I believe they are a little pricey. I'd rather pay for work well done.

Went in today (05/10/26), asked for a gel pedicure, two acrylic toes, French design. I did not want…read morea foot scrub, or massage. Just the bottom of my feet scrubbed and toenails taken care of. I check out, it's 95$ . 95$ for a half ass gel pedicure. The toes turned out okay, no complaints but not the best I've ever had. The price utterly caught me off guard because I usually pay 53$ for the same service at my regular salon. I will absolutely not be returning. Also to mention, this is nowhere close to being considered a luxury salon, more like a hole in the wall place.

My girl, Erica is amazing! Super sweet and funny and always accommodating. If ever my work schedule…read moredoes not allow me to get in with her when I need to, I will walk around like a Sasquatch for a week before I go to anyone else! She's the best!