Our dog Perly loves going to Dogtopia in Springfield to play in the romper room once a week…read more Everyone that works there is very nice, cares about the dogs and we know Perly is in great hands there.

Employees when I called to inquire about services gave conflicting information about their…read moreservices. What was relayed does not match Dogtopia policy. There is no "free" meet and greet and stay per the employees. The "stay" is mandatory and charged after per the employee when the larger Dogtopia company said that was complimentary. Not worth my money to take off work to do a temperament meeting and then forced to have a "stay" before a trip to test things out.

Jason did an amazing job on my great pyrenees. My great pyr is not an easy dog and it's been years…read morebeing able to find a groomer he will cooperate with. I had to self bathe him myself for years. Recently I had to board him last minute due to heading out of town. I also was nervous boarding him as he shuts down/will not cooperate as well. However, I receive no issues with boarding. He seem great leaving the facility. He has been matted for a while and needed sanitary trimming and brush out. The scheduler thought Jason was the perfect guy to handle. She was right. Jason brought me a new dog. You can tell my dog felt so much better. My family loved it. Highly recommend Olde Town Pet Resort Springfield for boarding and grooming needs.

Rude experience at the front desk on the morning of 7/24. I arrived, and the lady (curly hair) I…read morelined up in front of never acknowledged me. Though, I was within her peripheral vision and she definitely was aware I was there. She just never greeted me. Then, a coworker of hers, also a female, came to her to talk to her. She too did not acknowledge me. I saw another customer enter and line up in front of a male employee. He helped her. So I went and lined up there. He ignored me. Wtf. The 2nd female who ignored me after the 1st female noticed I was not being helped, so she asked me, "Have you been helped?" I flatly said, "No." The 1st female looked at me for the first time, but with attitude and anger, almost like she wanted to hit me. The guy proceeded to help me, barely making eye contact with me. Meanwhile, the 1st female was staring me down everywhere she went. I even caught it on camera. Ask me for the footage. I even posted it on Yelp. This was such a bizarre, rude experience. Customer service was extremely poor at the front desk. Only the customer service at the cattery lightened my mood. Such a stark difference. Whoever helped me there was extremely sweet. Front desk was horrible.

Christy and her employees are wonderful! They took such good care of our baby while we were gone -…read moreand they did it on short notice the first time which was so helpful. :) They came by 3 times a day and sent us emails with details on how our Yorkie was doing along with pictures after each visit. It gave us such peace of mind to know that Christy and her crew were visiting him and giving him love and ear "scritches". I recommend The Unleashed Pet for anyone who needs pet sitting services.

Be careful of this one. Will agree to watch your pet and cancel on you at the last minute leaving…read moreyou thrashing to find a replacement two days before you have to leave the country. Not willing to try to find a win-win situation in a difficult position and will ignore you if you have a concern or question things in their contract. They are on the expensive side too....Good thing I found out early. This is not someone I'd want nor trust to watch my babies. I recommend looking elsewhere. I'll be sure to pass on to my military family because we don't need the added stress in an already stressful situation. Would give zero stars if it were an option.

We have had Brian since the beginning. He has taken care of Hudson, Lolly, Mellow, Leila...3 Great…read moreDanes and a labrador retriever. Brian and his crew have always been the best. Would never think of changing.

I contacted Wags 4 Walks on Wednesday about cat sitting for an upcoming vacation 1 month from now…read more Explained my situation to Brian, my need for cat sitting (20 min visit every 2-3 days), and provided my address. He said I was just a bit out of their service area, but he could make it work based on our flexibility with days. We scheduled the initial meetup on Saturday, and he says he's right outside. I text him because no one is on the driveway, and even send him the address again. He texts back that he thought no one was home (2 cars in the driveway and I confirmed we were home just 20 min before). And he cancels saying we are 30 min away from his farthest client. Randomly, he texts me 3 images of dogs and cats for no reason. With today's technology, he could have Googled my address and known the distance from me to his next client without having to drive it. I can understand if we were located way outside of his service area, but either the service map is out of date, or Brian just doesn't care to be professional about declining service. He should have notified us with a phone call instead of a random text message 10 minutes after our appointment saying, "It didn't look like anyone was home.". It seems professionalism and courtesy are seriously lacking for this company. I would not recommend Wags 4 Walks to anyone since Brian was not honest with us in any way.

I can't say enough about the how great this service is. Thoroughly professional and very kind at…read morethe same time. The process was crystal clear so I knew exactly what to expect and Frankie executed flawlessly. Before our vacation we had a friend who was going to take care of our pet but, at the last minute, they had to cancel. Enter Tails and Whiskers and problem was solved. Thank you, Frankie!

Frankie and her team of Alexis and LeAnne are awesome! They always went above and beyond when it…read morecame to taking care of my little toy poodle Lucy. Lucy was a senior dog with health issues. They made sure she received her meds and pampered her. Every time they visited her they sent pictures and gave an update of how she was doing. I had never used a pet service before but I felt very comfortable letting them into my house while I was away. If you are looking for a pet sitting service say yes to Tails & Whiskers and Frankie and her amazing team!

After moving to the West Springfield area, I went looking for a place to take my dog so he could…read moreplay. He'd been a regular at another dog daycare, and I knew he'd miss playing with other dogs. I checked out several in the area, and got recommendations from my neighbors. I decided on Reserved Barking because it was clear that they adore my dog as much as I do. He is always super excited to go inside to play. I love the fact that they have an outdoor play area. That's unusual and a big benefit in my opinion. I know the employees are vigilant, caring, and professional. He loves to see them every morning and I trust them completely with my dog. They get 5 stars on Yelp because they deserve it. You couldn't ask for a better place to bring your dog.

I absolutely LOVE Reserved Barking, it's owners and the staff; what a great group of people! My…read moredog loves coming here, when I first got her I was in distress to get her quality fun time when I was at work (sometimes 10-12 hour days) and my husband just deployed. I was a new dog owner and she being my first ever puppy and dog (GSD); I was sooo stressed. But the owners are so helpful and knowledgeable, this is truly the best place in the history of EVER for dogs! I also love that this is Veteran owned and you get to interact often with the owners. Thanks guys, I can't say enough great things about them. It's terrible and comical some of the reviews that I've read about this place... I'm sorry but it isn't RB's fault if your dog ate something it shouldn't have and how do you know it was at RB? Reserved barking doesn't have toys available for dogs to chew on or anything else for dogs to play with other than other dogs (and the water hose!). Reserved Barking is an amazing oasis for my puppy she gets sad when she doesn't get to come here. It breaks my heart.

This dog daycare is not only my dogs favorite place but it's mine also! He's been going to Playful…read morepack since he was 13 weeks old and still gets excited to see the staff and play with friends throughout the day. I love that I can check up on my boy through the cameras that they have. Also, at the end of the day after you pick up your pup, they provide you with a report card and pictures from their day there! Bonus, they have a different activity Monday - Friday for your dog to do! One last thing that I love compared to other dog daycares, they let your pup take a nap when they are ready to. Never forcing them at a certain time. Thank you Playful pack for being a wonderful place to take my boy while I'm working! I know he's safe and happy in your care.

The staff, especially Zen, are so extremely attentive, kind, friendly and caring. Zen has always…read moregone above and beyond to ease my dog's stress levels when I drop him off. He makes a special effort to tell me specific details about my dog's day and the silly things he gets up to while at daycare. It makes me really happy to know that my dog is paid attention to and they understand his personality. I absolutely adore the report cards that I get at the end of each stay. They always make me laugh and I love sharing them with my friends & family. Zen also let me know that my dogs nails were getting a little long and expressed genuine concern in a completely non confrontational way that didn't make me feel like I wasn't taking care of my pup. I am so appreciative of the excellent care they give my dog! The facilities are clean and they do a great job at washing your dog and getting them smelling nice if you opt for the bath! Thank you Zen & the entire staff at Playful Pack!

My usual vet in the area couldn't fit me in on time for a Vet Health certificate and Dr. Gilbert…read morewent over and beyond to fit me in after her already fully booked day and Chloe had such impeccable customer service over the phone and was prepared to jump through multiple hoops for me and my world traveling chihuahua!! PRICES re very reasonable and there is a civic conduct that speaks volumes!! HIGHLY recommended vet- if a Doctor treats you well over the phone I know that their patients are looked after as well =)

So far so good! I've got a 5 month-old Shitzu so I've only been going for a few months (and…read morethankfully I haven't needed them much outside of her regular vaccination visits). When I have called with a question, they are understanding and caring. Once I called worried because I thought my pup had eaten an aluminum wrapper and they were very helpful and even followed up to see how Vida was doing. The staff is friendly and attentive. They always call the day before to confirm your appointment. The vet techs also seem to really love the animals. The prices, although not cheap, seem reasonable. My pup had some matting around her eyes (poor thing) and they trimmed her facial hair at no extra cost. Those are the little things you appreciate especially considering how expensive it can be to have (and sometimes spoil) your pet.

Shannon at Furry Friends took incredible care of Archie, our senior rescue with separation anxiety…read more She sent daily photos and updates, which kept us totally at ease. Archie was genuinely happy with her (we have pics to prove it) and when he came home, there was no transition period at all, unlike what we've experienced with big boarding facilities. If you need a pet sitter who truly understands senior dogs and anxiety, Shannon is exceptional. Highly recommend.

Another shoutout to Shannon and company! They do a great Job of taking care of our 2 dogs and 2…read morecats on long trips or day visits. They also take care of cat litter, clean up areas, check mail, move trash cans, and keep the house tidy despite our crazy pups. They all love her work and attention to detail. Her prices are reasonable and she really tries to go that extra step every time. Highly recommend!

Update: To clarify THE INCIDENT IS NOT THE ISSUE. It is the terrible service from ADDO…read more I never stated that ADDO didn't call. It is the fact that I repeatedly asked for guidance since she was picked up with her ear bleeding more than the "nip" I was informed of. It was ADDO's that became more and more unresponsive after I notified them about how bad it was when we got her. ------------------- We used ADDO for a year. Recently, our dog was boarded and I received a call she was bitten. Long story short. After notifying me that my dog was bitten, their response rate decreased until they no longer responded to calls or emails. This boarding facility can't be trusted as I was concerned and needed guidance and it sounds like they just want to cover their own behinds and don't care about the dog.

TL;DR - THE SUMMARY…read more I was initially pleased w/ ADDO Springfield until they became unresponsive and demonstrated a basic inability to care for my dog, leaving me questioning everything. Specifically, while at their facility, my dog sustained a bite that was allowed to fester and get infected during his time in their care. - On 17 Feb 2023, My dog sustained a bite at ADDO Springfield, I was notified it was minor, and they would take steps to take care of it - Picked him up as scheduled on 22 Feb 2023, met him with a patch of clumped fur that smelled foul and was oozing pus (as acknowledged by the Mgr on duty) - On the morning of 24 Feb 2023, the vet confirmed and revealed an infected wound. - I sent an email to ADDO on the afternoon of 24 Feb 2023 requesting a meeting with the owners and manager. - The email - "Subject: Request to Speak About [Dog's Name] Bite Sustained 17 Feb 2023" was sent for a total of 4 messages: x3 -- 1 every 24 hours in succession and a 4th and final one on 28 2023 Feb days after the others, indicating that I would escalate. - As of of the posting of this message, I have not received communication from ADDO Springfield. Since it's a privately owned business that has failed to respond in a reasonable amount of time, I'm using this review as the only escalation mechanism available in this situation. *** TS; WM - THE DETAILS This review is meant to inform other pet parents of my experience, concerns, and observed shortcomings. Given the circumstances, I've done my best to present the facts and withhold emotion. I've waited this long, 1) in part to see if ADDO Springfield would ever contact me (they have not) and 2) to create distance from the incident. I believe that every pet parent who uses ADDO Springfield or is considering using them should know that a signed release of liability does not equal the release of a reasonable expectation to pet care by ADDO Springfield. Simply washing and observing the injury my pet sustained while in the care of ADDO Springfield would've avoided this infection (see the above description and attached photos). The fact that ADDO Springfield's team and protocols allowed this injury -- that my pet sustained while in their care -- to fester into infection made me wonder what other basic elements of care this team is not performing that we pet parents are unaware of. Realistically, the bite wound just needed to be observed and kept clean. My signed agreement also has a credit card on file and an agreement for it to be used for care. I was never informed that the bite was infected nor asked if I wanted to use the card for a vet. I trusted that when the team said they would care for it, they would. I followed ADDO Springfield's norm: no news is news. Meaning, they call you for immediate issues or let you know of minor non-health-related items upon pick-up. The lack of response to my requests to understand what happened and how to prevent it left me deeply disappointed and even more concerned about ever having them care for my pet. Additionally, this establishment had ample time to get back to me. My request to meet expressly stated that I wanted to meet to 1) understand the protocols and how this could've happened and could be prevented in the future, 2) what exactly happened the day of the incident, and 3) exactly what actions/care was taken days after the incident, preceding my return to pick up my dog. I provided three (3) written email requests, with the final one sent on 28 Feb 2023. As of the posting date of this review, I never heard back from anyone at ADDO Springfield. Note: Before posting this, I called to confirm they received the messages, the employee answering indicated that he sent my email to the owners who told him they would call me. I have not received that call, nor have I received an email response. ____