I went in for tips and French manicure. It says it will cost 45 dollars for a full set of tips on their website. They charged me 97 dollars. I called back to get a break down and they said they add charges for "length" (that's the whole point of tips). they added 15 dollars for shaping, 15 dollars for gel. They dont tell you until after ward so you have to pay it. They made stuff up and refused to even break it down. I'm Pretty sure the lady who did my nails went to talk to her friend for 5 minutes to plan how much they could up charge us. DO NOT GO HERE IF YOURE GETTING ACRYLICS. Prive in Eaton and nails an co only charge 50 Dollars no hidden or made up prices. read more

So spacious and beautiful salon. Spotless clean and the salon aroma smells so amazing at you enter the salon. Over all was great experiences . Highly recommended this spa day to all read more

Just went there for the first time because the spa next door didn't have availability. This place seemed nice. Don't know if this is just the kind of service they always offer or if I was just the lucky one but my pedicure was pretty bad. I called days ahead and booked a spa pedicure based on the description of their services on their website. This is their most basic pedi. For $34 you get trimming, buffing, cuticle grooming, callus treatment, lotion massage, hot towel wrap, and choice of polish. I sat down, the lady handed me a menu of services, and asked me what I wanted. I already told you what I wanted when I booked it but ok. I want the spa pedi. She then asked if I wanted the callus treatment and I said yes. She said that doesn't come with the basic spa pedicure. I'd have to upgrade to the signature pedicure. It literally states what the spa pedicure includes on THEIR WEBSITE, THE MENU SHE HANDED TO ME, AND ANOTHER MENU AT THE FRONT COUNTER (picture #1). The callus treatment is clearly on there. Seriously? I pointed to the menu I was holding and said, "but it says right here the callus treatment is part of the spa pedi." Her answer was "no." So either I was sticking with the basic pedi with no callus treatment or had to upgrade to the $42 treatment. This is absolutely ridiculous! You have multiple sources clearly explaining what each service includes but you still try to scam me once I sit down. On top of that, after the tech filed my toenails I asked her round them out a little because she literally left them squared and super pointy on the sides. Obviously no one is going to like that. After a half ass attempt at filing she basically left them the same. The free edge of some of the nails was uneven. The callus treatment barely did anything and I don't even have calluses. I had a little bit of dry skin on my heels and I after I left I saw that there were still patches of it all along both heels. I basically have to go home a redo the entire pedi and polish. What a waste of time and money. SO disappointed, definitely not going back, and making sure everyone knows this place doesn't know how to perform proper pedicures and will scam you once you walk in. read more

See all

This was my 1st and last time at this place. My sister has been here several times and told me how nice it was so we decided to get pedicures here. She started her services before me and per the card they show to ask which type of pedicure you want both our services were supposed to be 70 minutes each. (Revive Hot Stone Spa Pedicure $65.00 Everything the Pure Serenity pedicure offers plus a hydrating paraffin treatment and an extended lower leg and foot massage with warm rocks. Finished with a hot towel wrap and your choice of polish.) the price on card is actually $70.00 for 70 minutes. I would also like to add on this day my sister had taken Sudafed due to not feeling 100% and drifted off during her services. But when she woke she was like you're done already. that wasnt 70 minutes and questioned the nail tech, who responded you were sleep you dont know. But I did observe that her services were not the same as mine and that mine were more rushed. We did ask to speak with a manager who was not available. But the nail tech was very unprofessional and was arguing back and forth and even proceeded to say that BLACK PEOPLE never like to pay. If we could not afford the services we would have went somewhere else. But if it states 70 minutes then use a timer and provide 70 minutes. instead she rushed and started doing her own pedicure. read more

Just had the most uncomfortable experience at Zen Nail Spa. I had previously come here for an amazing pedicure so I decided to come back for a manicure because I loved the atmosphere. I had dip powder on my nails which they charged extra to remove, the nail tech in the middle of the manicure told me she felt uncomfortable doing my nails and had to have someone else do them (all because I told her my nails were cut uneven and asked her nicely to make a specific nail a little shorter). There was a lot whispering which made me feel very awkward; She went and got another nail tech and this nail tech proceeded to give what felt the fastest manicure I've ever received, carelessly applying shellac and laughing about how "fast" she could do it. As I was paying for my manicure I noticed shellac polish all over my cuticles. I couldn't believe she let me walk out of the door like that. Will be bringing my business elsewhere! And then the manager tells me I should have spoke up before I left the salon. These nail techs are PROFESSIONALS and know they cannot have shellac all over my cuticles. I am horrified they would even let me walk out of the door like that... let alone tell me It's my fault for not saying anything. Also, the whole issue about the fact that a nail tech stopped in the middle of my manicure for no given reason wasn't even addressed. I would rather do my nails myself than return here. read more

Zen Nail Spa - Nail Salons Near Me - Orange, Ohio

There quality has definitely went down. Went for family pedi and woman doing my husband's feet was on the phone phone the entire time! The woman doing my feet was very nice but had such a light touch that she didn't remove any of the dead skin. Definitely not worth the price. Shopping around for new spot. read more

We scheduled appointments for three of us weeks ago. Showed up yesterday and and waited 20 minutes past start time. they starters one of the three. The second girl got started after 30 minutes past our start time. I asked if someone was going to do me then. No body could answer. After an hour while my friends were finishing someone came over rudely with an attitude. I said no thank you and we left!!! Terrible terrible place.. read more

Strap in...this is a long one. Looks can be deceiving! Zen Nail Spa is absolutely gorgeous at first glance, but this was probably one of the worst experiences that I have ever had at a nail salon. I came in to the spa/salon to get a gel polish change, picked my color and was greeted very briefly by my tech, Victoria. She then ushered me all the way to the back of the salon. She asked what color I had chosen and I gave her the number. She flat out told me NO, that she would not use that because she did not like the DND line of gel colors and that I needed to choose an OPI gel polish. I'm sorry, I thought I was the customer? Anyways...she then proceeds to use a drill to take off my gel (which is the lazy way to remove gel and ruins your nail, but that's beside the point). Then she starts in with the foil, cotton ball and acetone and is moving so fast like she is actually being timed for speed that she gets acetone ALL over my hands and down my wrists on both hands when she is wrapping them. Throws on a hot towel and then starts to scrape after no more than 2 minutes. Now y'all, I have been getting gel done for 6-7 years now. It takes longer than 2 minutes to soak off gel. She is being so violent with the scraper that it hurts and my nails (near the end are bending). At this point, I am considering leaving...but, choose to stay against my better judgement. There was absolutely nothing relaxing or enjoyable about this experience. NOW, onto the worst part. As I mentioned earlier, I was seated in the back of the spa/salon which was right next to their "sanitation" room. I watched multiple techs rinse their dirty tools in water (not clean with barbicide) after finishing up with a client and then putting them in a new package and sealing it (making it appear as though those tools had been cleaned properly with barbicide and sanitized in the autoclave, I assure you they had NOT) and heading right back out to work on someone new. Additionally, I witnessed another tech come in after a pedicure with her pedicure tote, dirty towels, tools and dirty plastic gloves still on and she set her tote down on the floor and then moved all of the clean bowls used for manicures that were drying on a towel next to the sink over (with her dirty gloves still on) so that she could use that space. What in the ACTUAL heck? The "sanitation" room is not a hidden space, the top half of it is actually just glass so you can see right in. My question is, if this is what they are doing when customers can see right in, what are they doing when people aren't back there? I will absolutely never come back here and will advise my friends and family to stay away, for fear of infection. Honestly, this is sad. Zen Nail Spa, you have a beautiful establishment and a prime location. Clean up your act, make sure you follow the health code regardless of who can see and work with your staff on how to give customers an enjoyable experience, not a rushed and painful 20 minute hack-job. read more

Looks are deceiving. Zen is a beautiful salon, however I have had too many bad experiences with Heidi and Maya. First, ladies, if you are going to charge $95 for a gel fill, then do it right. 3 days later, I always had a few nails break. The sisters fight over customers, if you make an appointment with Maya, Heidi will tell you she will have to do your nails b/c her sister is busy - yet their stations are next to each other and at times Maya was just sitting up front. Heidi has no customer service skills. She will roll her eyes at you if you ask a question. If you ask for a special design, Heidi will tell you she's too busy to do it. Heidi and Maya will also make you wait 45 minutes to an hour even if you have an appointment with no courtesy call. It's quantity over quality with Heidi and Maya. Multiple times I had to call to get my broken nails fixed, neither sister was either available. The only plus was having a nail tech who knew what she was doing to fix my nails. If you really need to go to Zen at Pinecrest, see Dee. She is friendly and knows how to do your nails. I've never had a nail break. Next time I'm in town I'll have Dee do my nails. As for Maya and Heidi, their license needs to be suspended or taken away until they know how to do nails and understand customer service and charge for a service. Heidi & Maya OVERCHARGE and their service and nails are poor, and their nails break. Lastly, ladies I speak many languages- so I understand everything you rudely said about me and your co-workers as you poorly attempted to do my nails. dịch vụ khách hàng rất kém read more

Went in for an acrylic FILL and somehow walked out paying $70 (not including tip). Extremely pricey for a mediocre job. I asked for an itemized receipt and was told "we don't do that." I won't be back. I'll give two stars due to the location. read more

The customer service has declined with each visit lately. Earlier this week I made an appointment with my usual nail tech for Wednesday. The manager called me and said that the nail tech is actually off on Wednesdays, and rescheduled me for a Friday. I arrived to Zen at my scheduled time. The manager takes another client ahead of me while I'm standing in front of him waiting to check in. Once he calls me up to check in, he finds my name on the schedule and says "Oh, Heidi left. She went to get on a plane for vacation. I told her she has a 4:30 appointment, but she still left". I asked why I wasn't given a courtesy call, he saw that I was scheduled and knew that I was coming. He just shrugged his shoulders. No apology. He then said that he could schedule me with someone else later that evening or the next day after wasting my time already. I won't be going back. read more

I am so disappointed. The place is beautiful and very relaxing which is why I gave it 1 star. I was told it would be a little wait, ended up being 15 min. , which was fine. The nail tech Kim was so unfriendly and did not do a very good job , everything was rushed , never said one word to me and she was done with my nails in 23 minutes. When I left the place , walked out the door and no one said good bye. I will never recommend this place or go back. read more

My best friend and I got our nails done here and had the best time. Our nails look great and everyone was very friendly. The spa was very clean, pretty and new. Our nail techs were very professional. I highly recommend this nail spa. read more

This was my first time here and I am very disappointed. I got a pedicure and It was probably the worst pedicure I have ever received. I wanted to do something nice for myself as I was going on vacation soon so I asked for one of the more deluxe pedicures. I have no idea how it was above a regular pedicure. I hardly got a massage, my skin was nicked and bleeding from the tool used, and my nails were not trimmed or filed. Then, the actual paint job was horrific. I tried to get her to correct it multiple times but it just kept getting worse. She did not offer to redo it or anything. Now inspecting my toes more there are some toe nails not fully painted either. I left feeling so upset, I should not have spent money on this read more

HR- PLEASE GET INVOLVED. I have been a valued customer at Zen for the past three years. I have gone to the same nail tech and have a wonderful rapport with the staff and have seen this nail spa go through two different managers. The most recent manager, Ken, is not only disrespectful to customers, but to his own employees in-front of other clients. He is creating an environment that is hostile and uncomfortable with each time I visit and I think it would be wise for HR to get involved before you lose more clients and employees due to poor management. I went in yesterday 6/30/23 for an appointment with my regular nail tech at 1pm. When I arrived, my nail tech was just beginning a pedicure. With 2 small children at home, my nail tech knows how much I need to be on time which is why I have always book an appointment. I sat and waited for over 40 minutes and did not complain but sat and waited patiently for my nail tech to finish the pedicure she was doing. When she came and sat down, she apologized and said the front desk (KEN) gave her a walk in even though he knew she had an appointment with me. Ken walked over to my nail tech and said, "No, you need to give this lady over here a manicure after her pedicure", and I very politely said, "I had an appointment with her over 40 minutes ago". Ken said to me, "YOU STAY OUT OF MY BUSINESS AND ILL STAY OUT OF YOURS"! I was appalled. Not only did he not apologize to me as the client for being late, but he reprimanded me in-front of the entire salon. I was mortified. I have been a loyal customer for over 3 years and to be treated with such disrespect from management is distasteful and reckless (HR go back and roll the tape from this day, you will see Kens body language towards me with such negative attitude and how he came at me). I sat so uncomfortable the rest of my nail appointment and told my nail tech I would not be returning due to the disrespectful I was shown by Ken. Not only should he never speak to a client this way, but to a woman, publicly. Afterward, I paid and he went over to my nail tech and said, "What is your customers problem? I am going to kick her out of the salon"! HR- you NEED to know who you are trusting to run your business. This man is going to continue to turn away clients like myself who will no longer be returning. I would step in as soon as possible. You should survey your employees who are also scared of him and get into altercations with him daily. There is a lot going on that you need to know about and I hope my review is an eye opener to you all. read more

I really want to like this place and have given it three tries... First time I was a walk-in not long after they opened. Front reception was rude and told me that they had no openings for that day when I asked if I could schedule an appointment in the future, she told me that they were totally booked. I asked for how long and she just said I don't know, but we aren't taking appointments either. Thought that was strange but figured I'd try again once they got the kinks out of being new. Went back a month or so later and received a decent Mani/Pedi but nothing special. Went recently again. Had scheduled an appointment. They made me wait for 30 minutes only to stick my feet into a freezing cold bowl of water. Supposedly they had no hot water that day but the receptionist was neglecting to tell anyone that. No apology was offered. When I asked why the receptionist dod not tell me when I arrived - she just shrugged and repeated that they had not had hot water all afternoon. read more

Downloaded yelp just to talk about my experience at zen nails. No use in making an appointment, I waited 45 min after my scheduled time to get seated and the man who did my nails rushed through, did not do any cuticle care made a mistake on the color and proceeded to do the rest without fixing. The gel manicure is listed on their website for $40 and I was charged $86 (I had no design). I would not recommend this place AT ALL and I am not happy with the paint that was left on my skin, read more

DOWNHILL SLIDE! I've been going to Zen for several years and have generally been happy with the staffing and service - especially Dee, who typically did my mani/pedis. She left, but I elected to stay with Zen for convenience. Yesterday, I went in the am - one hour wait and I left - electing to return later. Definitely insufficient staffing for a Saturday am. Went back in the evening - same wait. They no longer take appointments, by the way. I stayed and had a nail tech who did an awful job- worst ever. My nails look like crap 12 hours later. I will not be back; plan on following Dee to a different salon. You guys had a good thing going... really disappointing to see. read more

Do not go there. They make up their prices and then yell at you when you ask about it. They were so disrespectful and yelled in my face.

I promise you I won't back here. Decor is lovely but the service is not good. I am now receiving a rushed pedicure and horrible looking full set I was told that I had to get longer nails to receive the shape I wanted. After telling f him what I wanted he did not listen to me and gave me long nails and a color I didn't like. He then looked at me and said to late. I feel as though I have wasted money here and I am not happy at all. This place will not see my face again. read more

I brought my husband here for a relaxing birthday treat pedicure. I also got a pedicure and asked for regular manicure for myself as well. Picked my colors and we were both seated. I immediately noticed that the technician doing my husband's pedicure was very aggressive, was obviously rushing, and kept looking over toward the desk in the front as if she was looking to see if there were more customers. This made me extremely angry as this was supposed to be a nice treat and a relaxing experience for him. He told me after the appointment that he also felt the same way but didn't want to say anything. After my pedicure, I was approached by the person who was working the front desk. She told me that I would not be able to have a manicure after all because the technician who completed my pedicure had an appointment with someone else, and said that if I still wanted the manicure I'd have to wait "a very long time". Needless to say I was first confused, and then angry. I asked why I wasn't told this at the beginning of the appointment and she didn't have a plausible reason. I asked her why the technician didn't inform me and she replied "She don't know until now". I asked her why she would turn away a paying customer and all she kept saying was that there were appointments waiting. I have been to this establishment several times before with no problems other than occasionally feeling a little rushed, but called it out in the moment so that the rushing ended. There was NO apology for my inconvenience and unfair treatment. I told her that they lost me as a customer and that I will NEVER go back there again. VERY poor customer service and obviously a money mill...NOT a "Spa" experience. I would give a this place a zero rating if possible. DO NOT WASTE YOUR TIME HERE!! read more

2 stars for this place is 100% accurate. It's Christmas Eve and I walked in wanting a nice mani pedi for the holiday. I wound up spending over $70 (including tip) for a basic mani pedi and while the work was nice, I was DISGUSTED that after tipping, my nail technician sat me at the drying station and completely left me. She did not even thank me or tell me to have a nice day. When my toes were dry enough for plastic wrap and shoes, all employees ignored me. I had to ask the receptionist to ask my girl if she could help. The girl came over, shot me a lot of dirty looks, asked what I needed. I had to explain that I needed help putting on my shoes because my hands were not dry. This is standard practice. She barely helped me and let me fumble so much that I messed up my pedicure. She just wanted to get back to her new client. I had to tell a manager how rude that was for the price and he barley apologized and said yes, it is standard that they should help you get your shoes on. I told him I'd go somewhere else where I didn't have to beg for help to get my shoes on. This place is going to fail. read more

I made this yelp account just to write this review. First off me and my friend called before making sure walk ins were welcome and they said first come first serve. The wait time was short maybe 10 minutes and it wasn't very crowded. We both wanted coffin shaped acrylics and everything was fine until the lady told me I need to get gel because they last longer and didn't even say it would be an upcharge until I asked if it would be more and she said $15 extra and I said no thanks. Then they proceeded on with our nails and it came time to cut them and only until they started cutting the other lady doing my friend nails said it would be an extra $10 just to have them long. There's absolutely no reason we should have to pay $10 extra dollars just to leave them long when we are already paying $40. My nails turned out ok but my friends nail lady made hers extremely short and barely filled them. 0/10 would never recommend to a friend. Then when my nails were drying I accidentally bumped one of the finger and when I told my nail lady she acted extremely unprofessional as I'm sure that happens all the time and took and extra 2 minutes of her time when they nail aren't even what we wanted at all!! read more

Zen Nail Spa - Nail Salons Near Me - Orange, Ohio

See all

I tried this place about 4 times and I'm finally done. They over charge and provide mediocre service. They are inconsiderate and have terrible customer service. It's sad that they are not good since they are in such a great location. I would NOT recommend wasting your time or money on this joke of a nail salon. read more

Don't go. The workers were INCREDIBLY rude. Not helpful what so ever. My lady was CLIPPING HER CUTICLES AND BUFFING HER NAILS while doing mine! Disgusting. I should of stopped right then and there. My dip powder did not even last a full week. Cracked 2 days later. Called to report all of this and the manager could have cared less and was even rude. Never going back. Save your money and go somewhere else. Don't even want to give them 1 star. read more

Don't go here! After waiting 35 minutes past our scheduled appointment time, I had the worst experience I have ever had. The woman who did my pedicure was extremely rude, very rushed and rough with my feet. The experience was far from relaxing. I was with two friends and all three of us paid for the same type of pedicure, but mine took a total of 10 minutes while theirs took about 25. We were supposed to get a foot massage and scrub, which my friends got but I didn't. When I asked why I didn't get a massage or scrub as they did she literally yelled at me and told me that she had already done it (she hadn't). She told me that the techs doing my friends' pedicures didn't know what they were doing. I didn't want to be rude and was so caught off guard by her demeanor and this whole experience that I didn't even argue back. I'll never set an unpedicured foot in that place ever again. read more

Ok so I've been going here since the salons opened back up. I am done with them. I pay $80+ for my nail and they never last. The last time I got my nails with in the first week I had two broke nails. I called the salon to complain. They didn't care and I was forced to pay to get the two nails fixed. read more

Came here with a bridal party to get our nails done. They had plenty of staff so no one had to wait which was super helpful. Facility was very clean and they had good Covid procedures in place. First time getting my nails done since before the pandemic and I felt very comfortable. Johnny did my gel mani pedi and he did an amazing job. Highly recommend him. read more

Awful. I went in there to get ONE broken nail fixed and they refused to service me because my original set was not from there. I've been getting my nails done for 15 years and have NEVER heard a salon say that. Will never attempt to go there ever again. read more

Been a customer since they opened. Began seeing customer service decline. Worst experience today. Went in for a walk in manicure at 5:40. Was told there would be a 30 minute wait. Ended up waiting for about an hour and a half. The nail tech rushed through my manicure and did a sloppy, poorly executed job. I was not offered a free drink nor was any amount taken off my total price. Will not be going back there read more

I was looking for a more lux nail spa experience and thought I'd try this place given the location and fairly nice interior, but the service is very standard like any strip mall nail salon except the prices are higher. I got a pedicure and manicure on a Saturday morning last month and felt it was very rushed and not relaxing at all. The paint job was fine, but this was hardly a 'zen' experience. What really annoyed me is that I was placed by the drying table afterwards and never saw the nail tech again! Normally at a nicer salon/spa, someone checks on guest and sees if nails are dry, helps them discard the foam flip-flops, etc, but no, I was just left there until I decided to leave. This place needs to improve its customer experience and service before I'd go back. read more

The dip manicure I got was terrible. They didn't use any base coat and two entire nails chipped at different times within about a week of a $60+ manicure. They also gave me a hard time about fixing it. Not going back. read more

The experience started out very nice. Clean place, offered free mimosas, champagne or rose. Then it took a turn. Clinician was rude and did a very poor job. Did not clean dirt from nails, terrible shaping, did cuticles after polish so now there is empty nail space at my bud that makes it look like the manicure was already a week ago. I got powder and now the dirt is stuck under my nail and is visible under the polish. I have short nails, this is the first salon that I've ever been to that does not know how to work with short nails. My nails now look like disformed toe nails. I left with a jagged nail and uneven ends, so frustrated it wasn't even worth asking her to fix it. Will never try this place again. Going to have to get another manicure within the week this is so bad. *manicure was asked for in addition to the powder. Also did not receive lotion massage as the online explanation of a manicure clearly states is included. read more

I tried this salon I left with a very sloppy French manicure and four of my fingers cut on the cuticle. I do not plan on being a returning client. Way overpriced and very poor service, would not recommend. Beautiful spa though, I will give them that much. read more

Zen Nail Spa - An example of a cut finger (photo taken six days after services received) - Nail Salons Near Me - Orange, Ohio

I wanted this to be my go to place. To bad the nail service is spotty at best. Amy did my nails the first time there, excellent powder! The next 2 times I had other people and the expensive results have been absolutely disappointing. I paid $65 dollars Tuesday after an hour and a half and they look like a child did them. They are uneven, rough, peeling and the cuticles look atrocious. I have been doing dip because I do not want the uv light and the tech didn't listen. read more

The customer service was awful. I had a gel manicure which ruin my nails for 5 months. I went back to ask them to remove the polish because it wasn't coming off and they began patronizing me and wouldn't get the manager when I asked for them I told them I wouldn't be coming back and would spread the word about their customer service and they laughed at me. Good riddens Zen! Hi Melissa. Your comments about the process of getting off gel manicures were degrading to my intelligence. I have been getting gel manicures for over a decade and never had what happened to my nails from Zen. It looks like you haven't gotten very many positive reviews. A lot of negative ones though. I would image at this point you would step up your game plan. Remember the customer is always right! read more

THE WORST CUSTOMER SERVICE EVER !!! He told me 30 mins... been here over 2 hours and still haven't been seen ! He is very rude , unwelcoming and very nonchalant! Will never come back here again if I visit Ohio . read more

This place gave me an uncomfortable feeling - The girls all seem unhappy and nervous, there is an oriental man that walks circles around the place constantly watching them. They watch him as well as watch each other. The technician I had was not friendly, and the job was very rushed. The receptionist was rude and ice cold. I asked her a question, she did not even try to pretend to be nice, it was certain that I was bothering her. And .. NO ONE said thank you for coming in. Frankly, I couldn't wait to get out of there and will not come back. read more

Capitalizing on Location! I had Jane this evening. I knew from the pain of the pedicure as she was attending to cuticles that she was very junior. She did not offer to help move my stuff even after other staff asked her if she was going to do so. I started to walk back over for my own shoes before she did. I consistently do dipping powder. I asked from the start if she wanted to work to get them off during my pedicure. She did not until it was time for polish. She then had to work to get the 5-week old powder off. The person next to her was coaching and she was dismissing of him. I did not allow her to do the dip powder. Other than a new chair for the pedicure, it was a miserable experience. read more

Horrible service and always have to wait at least 30 min despite having an appointment