Worst experience of my life. The girl who did my hair color did a horrible, I mean horrible job…read more. Think before you go there. I wish I could remember her name. Also, the manager treated me very badly after I told her about my hair color disaster. Stay away!!!

I've been coming here for 2 years now. I get my hair done by Kelly L. There are two Kelly's so make…read moresure you ask for Kelly L. She is exactly what you want in a stylist. Besides always walking out looking fabulous she's smart and can tell when I'm not talkative and let's me relax. Added bonus she gives the best scalp massage ever. I love getting my hair shampooed her attention to detail makes my head feel fabulous. It's the little touches that she does that make me so glad to have stumbled on her. The hand massage is a bonus. Besides her skills with color and cutting she is a very sweet young lady. I look forward to my hair appointments and trust her to change it up for me when I feel like a change. The whole salon is nice they offer many services and it's a clean salon filled with friendly faces. But Kelly L sets this salon miles above the rest.

This happened today: THREE different people (random strangers) made it a point to tell me that I'm…read morepretty/beautiful!? That has not happened for ...? I am convinced it's MY HAIR! My look AND my attitude are both beautiful today thanks to Maggie! Proof that a great cut can make a person go from drab to diva! Thank you, Maggie, for your artistic awesomeness and positive vibe!

I got a Groupon for Folicle with Gwyn as my stylist she was adorable friendly and she listened to…read moreme ! I came in with hair to the middle of my back not having had a haircut in months and showed Gwyn a photo of me with the haircut I wanted and she did an excellent job I love it ! She cut 4 inches off and I feel fabulous!!! I will be returning for future hair cuts !!! Christine the salon manager was sweet as well !

Cut & color with Casey was an absolute spot on! Coming to Willow Room is like receiving a big hug!read more

I've been going to the Willow Room for many years and couldn't be more delighted with the wonderful…read moreservice, vibe and products. Amanda is a fabulous listener who can craft the most amazing hair designs with her artistic talent. I feel completely seen and always walk out with the most fun styles! I'm not sure where the inspiration came from to create this gorgeous place, but it is worth a visit if you like a vibe that is earthy and fun. Update: During the Coronavirus shutdown, Casey at the Willow Room offered an 'at home root touch up kit' that she delivered to my house. I was overwhelmed with joy. What customer service!

UPDATE 10/12025: Okay, now I've had the gel manicure experience, too! Definitely ask for Madi! She…read moreis such an artist and so, so, SO nice! The arm and hand massage was relaxing, and my nails and cuticles have never looked better! Thank you, Madison! I've scheduled a regular manicure every month now! UPDATE 8/16/2025: As usual, everyone at the salon was friendly, warm, and attentive. Therese, especially, was WONDERFUL! She listened thoughtfully as I explained my thoughts, hair goals, and anxieties, and she worked WITHIN those parameters to create a perfect representation of everything I had hoped for! She also explained everything she was doing AS she did it, so that I could recreate the look at home later. She is AMAZING. She made me feel so taken care of that I even intend to return in a few weeks for a color consult (it will be my first time EVER coloring my hair)! 9/2023--Ashley was SOOOO good! I had no idea what I wanted to do with my AWFUL mop of limp, lifeless hair. She took the time to talk with me and get to know me, my hair, and my concerns. She gave a few suggestions, taking the time to explain everything she would be doing. As she was working, she also described what she was doing and why. Her suggestions were great, and she was VERY patient with all my stupid questions. And the haircut? It was exactly what I needed, and it suited my hair type, my age, AND my face shape perfectly! I'm so happy with it! She's amazing! UPDATE 9/2024: She has done it again!! Ashley is ALWAYS so wonderful. She pays attention to my "hair goals" AND my concerns, and she is very creative and artistic (and friendly). This time, in particular, she gave me a great consult, and when we decided on a cut together, it turned out EVEN BETTER than I could have imagined. I think this is the best cut and style I have EVER received. I've never been so pleased with my hair before! She is an artist!! UPDATE: Yup! She's batting 1000 with ANOTHER great cut! Ashley is ALWAYS amazing! Not only does she take the time to find out weekday you want she always offers PROFESSIONAL consultations, and she is so effervescent and friendly that it really elevates the experience. To be clear, ALL of the stylists are wonderful, but I always appreciate the personal attention and expertise that she offers. Thank you, Ashley!

I have been a client here for a good ten years now. I was impressed at the level of interaction…read moreyear after year without taking my coming here for granted. Two hairdressers up and left and now I'm on my third stylist that she just doesn't click with me making it extremely difficult to sit in a chair for two hours. Now lately, time after time when I ask for an appointment after 4 pm...I get 2pm...or break up my appointment in two separate visits or two separate stylists. I prayed I wouldn't become a nobody but I did. Oh well! On to.the next salon and pray.

Loved this salon! Quality and vibe outstanding. Prices little over my budget is all. I did go there…read morefor about 5 years. Great stylists!

I have thin hair and a scalp condition that causes some of this. The stylist suggested a few hair…read moreextensions might help. She said that they are easy to take care of and to wash and style my hair just like I always did but to use a soft brush. I wanted to buy one but she said I didn't need to. She had cut and highlighted my hair a couple times in the past and did a good job. My only complaint would be that she was easily distracted by other staff while she was doing my hair. She is an experienced stylist who charges $100 for a haircut. After about a month or so, I decided to have the extensions removed. I washed and dried my hair like I usually do but the extensions tangled and I could not get a brush through them and I needed a highlight. When I sat down she looked at my hair and started to scold me Like I was a child. She said the hair around the extensions had matted and continued to condescend to me and mock me as she started literally ripping them from my scalp with a rat tail comb, pulling my hair out by the roots in clumps. I watched the clumps fall on the black cover. This was so incredibly painful and she was well aware. I endured it because I knew they had to come out. The whole time she worked on my hair, she took phone calls and returned texts. She finally got them out and proceeded with my highlight continuing to text with her son about some event they were planning. My hair was processing and she left me in the chair so long (much longer than necessary) I had to ask the receptionist to ask Lisa if she had forgotten about me. During the cut, I asked her not to cut into the sides but she did it anyway. I couldn't wait to get out of there. This just went from bad to worse but I wanted it to be done. It's not as if I could have stopped the process halfway. I certainly won't go back. I've never experienced anything like this.

Very impressed!!! It was my first visit here and had a great experience. My hair stylist was…read moreamazing. Her name was Karen. She really helped me figure out my end results. I did let her know what my plans and direction of cut and style. We reached an obtainable goal. My look is refreshed and much more healthier style. I love the volume and texture. I cannot wait to re book with her and keep this look and any other needs to be accomplished.

Great Service. Nice atmosphere. Clean Lobby/ Space. Great team/ staff. Very polite receptionistread more

I ordered a Davines product from this salon that was sold out everyplace else. They take the order,…read morecharge my card then today (a WEEK later) tell me they're sold out of the product. I guess this the protocol for a salon in the middle of nowhere.

It's unfortunate people have had bad experiences at this salon, as it can happen anywhere, because…read moreI've been going here for 4 years and have had all great experiences. I felt my original stylist, Rachel, genuinely cared about my experience and worked with me every appointment to achieve what I was going for. You can't work miracles with hair, everyone's hair is different, but when I brought in a celebrity photo/reference she did the best anyone could to mimic the color/style. Sadly, she left without forwarding any contact information, so I tried a new stylist Emily. And she does pretty much exactly what Rachel had done for me. I've been to dozens of hair stylists in my life, and I've never felt so pleased with any of them til I've gone to this place. The pricing is fair for the most part, and the salon is always clean. They offer beverages while you wait and everyone is very friendly. I've seen children, men and women of all ages get their hair serviced there. I'm happy to have been recommended it!

Always leave happy with my results Also love that the…read moreowner, Maxine, and all the women that work there empower each other Always teaching each other- especially the new employees- just so great to see women looking out for each other and doing great things Love this salon! Call now and get an appointment

Unfortunately, I've thought a lot about this and decided, to be fair, I needed to post an update…read more I've been here twice, hence the two part review. The first time, I felt like I had the best hair cut I've ever had, but the second time, yikes. First off, I had to wait over an hour after my scheduled time because they were so far behind. No heads up or apologies. Nothing. So it seems like that was maybe normal here? Then, my stylist was trying to take care of two clients at the same time! I think that is why my hair was so messed up. I've never seen such a strange hair cut before... Honestly, I have no idea what she did to my hair ..... months later and I'm still so upset about it ...