They are all amazing from Doctors to receptionists…read more Very professional, caring and supportive individuals.

I work at another ER and we had a elderly mutual client who was going through a medical crisis with…read moreher cat Ben . The owner lives up near West Hartford and I recommended she bring him somewhere ASAP because he was not doing well . I called and spoke with Sarah a customer service representative to let them know the Owner was coming there . Sarah was kind,compassionate and so helpful to me and the owner. Sarah even took the time to call me even though I knew they were very busy to give me an update . Thank you Sarah for being the epitome of Vetmed , now I know why the Owner wanted to come to your facility

I would love to say I was beyond pleased with my experience at this place both times I went. The…read morestaff is outstanding. Dr deSagun was incredible. She explained everything about my cat's condition and how to care for it long term. Unlike vets that my cat had been to in the past, the animals are truly cared for here. I had to come back because unfortunately my cat wasn't thriving and it was his time to be put down. While the experience itself is hard no matter where you go, I was beyond touched by how supportive the entire office was during that painful moment. The staff here are angels. I cannot understand how they have 1 bad review because this place is where i will bring future pets. I'm so happy that my baby got to be handled by a place where they all have pure hearts and souls. While I'm heartbroken for having my future pets come and be seen here since I'm beyond satisfied with the way they are. I've never encountered a pet clinic like this one. If you are looking for a pet clinic that will look out for you and your pet, bring them here because you won't regret it. I sure didn't.

I highly recommend Pet Care Veterinary Services. As an experienced dog owner it is easy to…read morerecognize the states top talent from talking to dog owners across Connecticut. Talent with this Petcare experience specifically addresses Ashley who works as a veterinary assistant. Words to describe her are compassionate, thoughtful, meticulous and highly skilled. When you first meet her she has a calm demeanor putting your mind at ease that your precious pet is in the hands of a true professional. Ashley in and of herself is a good enough reason to use Petcare as your Vet. It just so happens though this post also includes a stellar review for the services offered by Dr. deSagun. We all know Tufts is a great school to become a vet but like with any doctor the importance of how you communicate with clients wins the prize. During COVID of course non contact appointments are the safest option which Petcare adheres to. Within a few minutes of appointment termination Dr. deSagun left a comprehensive one minute and five second summary of Bella's health status. This was our second experience with this doctor. Our first experience was equally as satisfying. Dr. deSagun has all the qualities that Ashley exemplifies as a vet assistant mentioned above. Kim and Lexi also gave us a great reference for a groomer Bows & Bandanas in Farmington to have Bella's nails done. HIGHLY recommend! Stay safe everyone!

I love PAW. When looking for a vet I called several and PAW was the most reasonably priced (boy do…read morewe appreciate that). And they were easy to schedule with. The staff is , incredibly kind and professional. They met my boyfriend's shepherd mix when I brought her for a nail trim. Lacy was very anxious but not only did they take their time, they were so kind and truly gained her trust. I just brought her for another nail trim & a Lyme disease vaccine (several months later), and Lacy was not shaking this time. They were again patient and loving towards her. I will be bringing her again for her second Lyme vaccine next week. I recommend PAW very highly. They will love your pet and are in this for the right reasons.

Dr Frishman and his staff were exceptionally attentive to our 7 year old pup who suffers from…read morearthritis and excellent at explaining everything to me. It was like a spa day for our pup... manual massage, a massage gun , acupuncture and a Liberala shot. My dog felt so better the next day. He went from hobbling around on 3 paws before our appointment to practically jogging in a couple of days. I wish I could post a video, the photos are 3 days apart - and you can see before, he's holding up his paw in pain, 3 days later he's putting full pressure on the sane paw!

My 15 year old Yorkie Poo wasn't feeling his best last week, when I saw him peeing very dark blood,…read moreI was very concerned and alarmed. I immediately drove him to the emergency vet. Connecticut Veterinary Center isn't his usual vet, but it was Sunday, and they were open for emergencies. Lucky for us, there was no wait when we arrived. The nurse took him, and had me wait in the examining room. I'm not sure why we couldn't be together. At his usual vet, they do everything with me there. Shortly after Dr. Fabrizio came to tell me the update. She is super kind, compassionate, answered all of my questions and is very knowledgeable. She told me my boy's kidneys aren't working as well as they once did. As long as he's eating and drinking, he's got more life left in him. I was expecting much worse. She prescribed him antibiotics and infusion. He's at home, he's doing so much better, and he's peeing clear. I am so grateful to the wonderful staff at Connecticut Veterinary Center, especially Dr. Fabrizio for saving my sweet Jude's life.

The place is now all about the money. After 35 years of taking our pets now they refuse filling…read moreChewy.com prescriptions.

The good is the care, knowledge and overall thoroughness of the vet and assistants…read more Now the only downside is the cost! Our first visit was well over S300.00. Our second visit was over $100-and that visit was within a few weeks of the first. So if you have pet medical insurance, it's okay. If not,

I have 6 cats with this practice. i called this morning because one of my cats is very ill. they…read moretold me they were too busy to see him and to go to ER!!! My cat is an established patient!!! I will be moving all my cats to new vet!!!!

I will give them at first they were very nice and accommodating and were able to schedule…read moreappointments decently quick everything considered. They were able to do the routine stuff however their ability for anything beyond yearly check up is severely lacking. We had 2 pets there, first a chocolate lab that was a senior, over 10 years old. They were alright, however Dr Dan saw him once and scared us so bad said he had some kind of heart issue and we may need to get him to an emergency vet ASAP, then came back and said he was fine. We did have him looked at an emergency vet and they could find nothing wrong with him. We let that slide, unprofessional and poor bedside manors but whatever. Then about a year later, just this past February, he was very lethargic and having issues, we called and they said it didn't seem like an emergency and they can get him in about 3 weeks. We decided to go to the emergency vet and in a matter of hours he was gone, I understand how busy it can get but the amount they just shrugged us off was disappointing for being with them for so long. Also he was on prescription food, they refused to give the prescription to Chewy and required we go through their own online store. We did, after he passed we got another delivery of his food, a few weeks later we called and asked about a refund in which they said they do not have a process to refund orders for pets who have passed. I explained to them how Chewy handles that situation, I spoke with Devon, he seemed nice however never actually called me back and gave me an answer one way or the other. I called him back again, he said he was "still working on it" and would get back to me by the end of the day. That was 3 days ago and no word at all. Mind you I was asking for a $130 refund after spending $3160 with them in a matter of 4 weeks. Not long after this our other dog, an 8 year old boxer mix needed a mole removed. They performed the operation and from there it went down hill quick. He developed a severe infection close to where the operation was, we brought him back, they did a quick test and gave us an antibiotic. He did not get better at all and kept getting worse, we went back there paid over $600 for additional tests were given a different antibiotic but still having issues. We called this morning to ask about a different form of medicine, maybe a compounded liquid. You would have thought I asked them to launch a space shuttle, nobody had any idea and "needed to consult the vet and get back to us". It took 3 hours to get a call back and they said try hiding the pill in a marshmallow, that was literally their only response. I expressed kindly that I feel my pet is not getting the care he needs and expressed my dissatisfaction that they seem to just just guessing at things and effectively throwing stuff at the wall to see what sticks. After I expressed that they then said they can send over a prescription to a pharmacy in southington but I was not able to get the prescription myself. They then followed up with an email giving me the pharmacy info and the info of other emergency vet offices and said we should consider a different vet. This was not an issue because I was already looking for a different one. Overall they seem like at best the practice is poorly managed, the doctors and also front desk associates seem to never actually know what's going on or provide any kind of useful information. Honestly the techs that work there are the only bright spot and must be what is keeping them in business. If you need just a basic checkup and "tech" appointment they are alright, if you need an actual vet / doctor appointment unfortunately they seem to not have the skill and ability to properly care for pets beyond the very basics. Overall a very expensive and disappointing experience and worst of all I believe both of my pets received poor care which created more issues and suffering for them.

I had a great experience at the Farmington Animal Hospital when I went to get a checkup for my 5…read morey/o cat a couple months ago. The office was clean, intake was professional, and everyone I spoke to was a real animal-lover. Dr. Dan was kind and candid and encouraged me to ask any and all questions -- he was also able to cite recent research in the field, which was a big plus for me. Checkup fee seemed standard, and the doctor was totally transparent with me about the cost/benefit of additional tests. My cat probably wasn't thrilled about the whole thing, but it was way better than vet experiences we've had in the past -- and the peace of mind (they're responsive to email/phone queries) is awesome. Recommend!

I didn't know what a great vet could do until we started working with Dr. Feldman. He is…read moreknowledgeable, conscientious and so thorough. We came to him when my first dog was fat shamed for his pain...Dr. Feldman treated my dog's underlying arthritis and made us all so much happier. We had the confidence to get our puppy this summer in part because of my confidence in Animal General to guide and support us.

Everything could improve. Can't get call or text back. Meanwhile my pet needs pain and anxiety…read moremeds. Have been a patient here for 10 years. This is unacceptable.

This veterinary clinic is excellent. Staff at all levels were professional and courteous, and I was…read morepresented with the option of paying for additional services (wing/nail trim, blood work) and given the fees for them in a most transparent matter. Additionally, the veterinarian who examined my parrot was very astute and attentive based on the details she described in her report. I never saw any of the staff in person because of their COVID-19 protocol but instead communicated with most via telephone. Lastly, after having received my bird after his visit, I was relieved to see how neat his feathers looked and observe his relaxed mood. These were indications of good handling during his visit; sloppy or inexperienced handling often results in a disheveled appearance and can cause birds a lot of stress. I was so content to see that my bird was handled with professionalism and great care! This was my first visit as a new resident of CT and I will happily drive the 1 hour + from the NW corner after experiencing such excellent service all around.

I was looking forward to bringing my Labrador puppy to this veterinary office, but my experience…read morewas disappointing before we even had our first appointment. After I scheduled my puppy's first visit, I was contacted a few days later and told that I had to pay a $70 no-show/cancellation fee upfront or my appointment would be canceled. I was then informed that my puppy would not be seen unless the fee was paid first. I understand that veterinary offices have cancellation policies, but the way this situation was handled felt unnecessarily rigid and unwelcoming. Rather than working with me or discussing any options, the office chose to cancel my puppy's first visit over the fee. First impressions matter, and this experience left me feeling like policies were prioritized over building relationships with new clients and providing compassionate customer service. Because of this experience, I decided to take my puppy to another veterinary practice. I hope the office will consider handling situations like this with more understanding and flexibility in the future.

Dr. Nachtigal, the techs and all the staff were great to work with. I appreciated the time Dr…read more Nachtigal took to speak with me and answer my questions. I would highly recommend this practice if you are looking for a Veterinary staff that loves their job and truly cares about their clients and patients!

Cannot recommend Animal Hospital of Berlin, the staff, and Dr. Hester highly enough! Our dog has…read morebeen a patient here since we moved to Conn. in 2017. They have treated her with love and skill through routine care and serious illness. We trust them completely.

Today I had an appointment for my bunny at Star Meadow. I called Friday and had an appointment for…read morethe Following Monday with Dr. Battiston. From my initial call to the end of the appointment, everything was great. Everyone was super nice and helpful. Dr. Battiston was amazing. She took care of my bunny with such gentleness and loving care. This was my first visit and all I can say is WOW. I am a picky person when it comes to the care of my animals and they really delivered exceptional care.

Very pleased with Dr. Malament's expertise and thoroughness. Having recently switched veterinary…read morepractices we are also pleased with how "hands-on" Dr. Malament is with our 10 year old Lab as well as the reasonable modifications she has suggested with regard to diet, supplements and routine concerns about the well being of our senior citizen canine. Although we are new to the practice, Star's staff is pleasant and professional and treats us as longstanding clients What we also like is there is no effort to push questionable and expensive testing on us, a practice which seems to be more and more common in the practice of veterinary medicine. Having had Labradors for forty years, I can say with full conviction that Star Meadow is "old school" and in the best possible sense.