Honestly, it was exciting to see the twist of this restaurant featuring Asian-Mexican fusion treats, such as "Elote" or corn, plus a unique tea selection among other drinks.
I saw the many reviews,running across Yelp searching for something to delight the family and like other people I was hoping for the best.
Customer service:
Unfortunately, I was a bit disappointed that the girl at the front area was visibly and throughly unhappy with her job.
I checked in and let her know that I had an offer from "Yelp" for checking in. (It was a free drink if you spent over $25, our purchase ended up over $30...An average price as portions here are great.)
At first she appeared confused and I totally understand,so I politely showed her the offer, as this sort of drew us in.
I would have been just fine if she said something like "I'm sorry but unsure of what this is let me ask", or "we don't apply any offers" . Simple, just be nice- instead she had a very demeaning manner and was completely dismissive until another young gentleman approached and said- "I don't know what this is but sure, we'll take the offer".
Which was very kind of him.
I was still excited and went ahead with my order, after each item I ordered, total of 7 items, she was still very annoyed, and each time I added an item, she responded with "that's it"?
My kids along with my husband became visibly uncomfortable with her demeanor, so I decided to cut our order short.
They definitely do take some time to get the order, which isn't a big deal. It seems only 3 people were working, so we sat and waited. Please note that people behind us got their items rather quickly, but that is only because they make the drinks out in the front area, and the food items are all made in the back. So, as another reviewer mentioned, please, they are trying their best, I believe.
Indoor notes:
The hallway towards the bathroom was empty, dark and unlighted. Definitely a hazard for those walking back there if they can't see. I didn't walk back there but saw many people heading that way, so I am assuming there are restrooms back there. Maybe this is a concern?
Finally, yes... the food review?
Okay, kudos to the owner. The menu appeared very organized and tempting with photos of some it their items. Specially- since the menu featured fused cultures, very "Orange County"!
We ordered:
Matcha Cameo- it was a perfect blend of sweet Oreo blended foam? Plus delicious Matcha. It was delightfully blended. I absolutely enjoyed it!
Elote XXTRA- came in a cup and it was fresh. I enjoyed it.
Spicy watermelon- super sweet. Delicious and not really too much of a spicy drink. So feel free to indulge, You get a hint of the lime, peppered Tajín.
Steak " Carne asada" Fries- the best item on their menu, it was so different but it was served on a huge plate. All the toppings were fresh and my husband enjoyed it! Thanks to the gentlemen that brought us the order he was very kind and courteous.
Flamin hot cheese fries- per my son- who loves anything "Flamin" he wasn't thrilled. It was a great idea- though and others truly like it on Yelp.
Lastly,
Monster Cookie drink- my kids did not like this. They said it tasted like frozen water with cookies, so it's at the bottom of the list.
We might try to come back again, I certainly am I fan of the Matcha Camo drink. I just wished our service experience at the register was better. A bit service training will help, I'm sure it was a tough day. I just wouldn't come back if it happens again.
It's also the only reason I knocked down a star- read more