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    Zerorez Augusta

    1.0 (1 review)
    Open 7:00 am - 7:00 pm

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    Services - Zerorez Augusta

    Carpet cleaning

    Rug cleaning

    Upholstery cleaning

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    2 years ago

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    Ask the Community - Zerorez Augusta

    Augusta Mold Control and Removal - 803-983-7147

    Augusta Mold Control and Removal

    (3 reviews)

    John is an amazing individual. Punctual and extremely helpful. First person to respond to our…read morerequests at getting suspect spots reviewed and came out right away, did a thorough inspection and not just take a 5 second look. His experience is second to none and I appreciated his follow ups. Would recommend again 10/10.

    I strongly advise against using Augusta Mold Removal and Repair. My experience with John Ashton has…read moreresulted in a clear breach of contract and a completely unreturned $2500 deposit. I initially hired John and his team for mold inspection and testing at one of my rental properties in the Augusta area. That initial phase went fine, and he provided a quote for the full removal process. We both signed a contract for the remediation work, and I paid a $2500 deposit. On the scheduled start date of 8/14/2026, John and his team arrived at the property while the tenant was present. John called me for an authorization question, but because I was at work, I missed the call. I called him back within 20 minutes. In that short window, John had completely abandoned the job site. He claimed that my not answering the phone immediately "scared him," that the job was suddenly more extensive than his own initial inspection revealed, and that the "price would change." Despite having booked this as a 3- to 4-day project, he refused to return to the property to perform the agreed-upon work, stating he had another project he couldn't miss. He also refused to give me a straight answer on when his team could actually complete the job. Because he would not honor our agreement, we had a disagreement over the phone, and he offered to simply refund my money. I agreed. That was two weeks ago. He stated he would mail a check for the $2500 refund. I provided my mailing address and asked for a photo of the check once it was in the mail. Over two weeks have passed since I provided the address, and he has failed to send the photo or the check. His communication has dwindled to intermittent texts claiming he will "circle back," and recently, both he and his assistant have completely ignored my emails and text messages. The most recent update I received on 8/22/2026 is that he should have my money but this week and I have yet to receive it. I am now being forced to explore legal recourse just to get my deposit back for a job he abandoned. If you are a property owner or manager looking for reliable, professional work and honest business practices, look elsewhere. I would really encourage you to pay attention to those reviews about difficulties with him. They are true, and I recommend he read a book or take a course on Emotional Intelligence in running his business because the way he dealt with me that ended this relationship indicates some real concerns. There are better companies out there for these needs, and we have hired another one.

    Zerorez Augusta - carpet_cleaning - Updated August 2026

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