A lot of folks are mistaking this place for the ZigZag Inn, which is directly across the street, which specializes in pizza, and serves burgers and the like. The ZigZag store is on the north side of HWY 26 on the corner of Lolo Pass Road.
This restaurant is one of the only places you can have breakfast besides in Govt. Camp and beyond that isn't a dank, dark cave with the prior night's aroma of beer and booze wafting in from the adjacent bar. Decoratively, it is really sweet inside. There's an unnecessary shop in there; in all honesty, it could easily do without the clutter and the souvenirs, the owner seems to be determined to generate income in too many ways and is stepping on his own toes by taking precious square footage and filling it with claptrap. The kitchen could easily be expanded to handle the customers, and a server station would greatly benefit the stressed staff.
The Zigzag store is a nice place, and could be a really exceptional one, if it weren't for its complete lack of management. The service staff, although affable and nice, are completely lacking decent training, forgetful and get flustered if there are more than four tables to serve. But the worst part of the whole place is the kitchen. Almost every time we go to eat there, unless we are the only table being served, the breakfast takes between 30 minutes to an hour to get to the table. For breakfast. As someone who worked in a breakfast joint, It's mindboggling when a kitchen takes so long for breakfast items. No excuse for it.
Many times, the servers don't pay attention to the order in which people are seated, and someone can sit for a long time before having orders taken, and see people who came in well after them have their order taken and receive their order, which is truly irritating, especially when they have to wait inordinate amounts of time for their food to begin with.
The kitchen is NEVER consistent. They can't figure out the difference between over easy eggs and over medium, the benedicts are a gamble, sometimes you get the perfect benedict saucy egg, or sometimes you get a hard-boiled nugget; almost always sitting on a muffin saturated in vinegar water. The potatoes are always overcooked. I'm a sucker for crunchies, but these are often cooked to the point of leather where they get stuck in your teeth. The biscuits are microwaved to warm them up and will burn your lips off and then turn into little dough wads when you butter them.
The service used to be much worse, there was a girl there who used to talk back to customers and argue with them, but she is gone. Now it's down to two or three people who are completely overwhelmed, and who on busy days, have no bussing help or recourse when the kitchen, which seems to make the order one dish at a time, puts them in a position where they are running on a treadmill trying to please irritated customers. The kitchen is the bottleneck, they seem to be lacking in the prep department or organization of the kitchen, or method of order filling... because it's the slowest kitchen on the mountain, even WORSE than the Cozy Cabin/Roasters after Rick sold it.
The owner seems to be a non-presence, which on weekends is mind-boggling because they can be overwhelmed on weekends very easily, and they lose so many people simply by being understaffed and slow---I've witnessed time and time again where people come in and sit, and wait, and wait, and wait, and then walk out. We go because we like the place, and 1 time out of let's say five, it's pretty good. Today we went and the restaurant was slammed. They were out of benedicts and some other items on teh menu that are easily assembled with the right prep work. At one point there were more tables empty and piled with dirty dishes than there were full tables, and the servers were completely unable to keep up, nor did they have the space to store the dirty dishes. The owner was completely absent, which is unacceptable. On a day like this, the owner should have been there, helping, bussing, pushing the kitchen and talking to customers who in some cases waited a full hour for their food.
This is really not acceptable, but sadly, the Zigzag store is the lesser of all the evils in the Welches area. The Zigzag Inn is greasy and dark and the lottery machines and bar make it seedy, the Barlow Trail is like a cave and smells like a bar, and the Whistle stop, well, it's the whistle stop. The Zigzag store could be a great place with a little decent management and some new staff or training for the existing staff in the kitchen.
So, in summation, if you aren't in a hurry, if you don't mind your eggs being served whichever way the cook thinks is best, stone cold and sometimes served an hour after you order it, if you like friendly but super-stressed out servers.. then by all means, I recommend the Zigzag store. It's still better than the others in the area. But it could be so much better if someone cared enough to manage it prope read more