Purchased the Special Wash I with a Vanilla fragrance. The inside was not wiped down. They provided…read moreno fragrance. When I asked for fragrance the Caucasian male asked what fragrance did I have Black ice? I said no vanilla. I'm an African American woman. Why did he say black ice instead of waiting for my answer?

Love this car wash they do a superb job every time!! Clean results every time, and always a…read morefriendly place. Sometimes there may be wait but it's well worth the wait.

Over a year later (riding thru 1 to 2 times a week) and I still run into friendly people every…read moretime. I also see a lot of the same faces, which makes me believe that there is a great work culture! Thanks to all the employees for being awesome!

Great experience. I came around 12 pm. on a Saturday and was not busy at all. Got to throw away a…read morelot of my trash and go into the wash for an express wash. All the employees were super friendly and efficient. I'm definitely coming back when I'm in the area.

My car was a mess with caked on pollen. They worked hard on it and it came off. I was so pleased- I…read morereally thought I was going to need a new paint job. I will be back in a couple of weeks bc the pollen is still flying. Thanks so much!!

Washed mud off my car and the guy overseeing the place rode up to me and asked why did i mess his…read morebay up by washing mud off my car....had the audacity to ask why i didnt do it at home smdh whats a car wash place for if you get belittled for washing your car just cause some old hag dont wanna do nothing but ride a golf cart around

I want to take a moment to send a shout out to Galleria Express car wash... the gentleman of the…read moreday is "Phil". I just so happened to be visiting Matthews after a recent move and when I pulled up was having troubles with the payment machine due to my error...and a sweet guy name Phil came to assist me.... but the funny thing about it was I had been going there on their monthly special for sometime now over a year and just the fact that he knew me and was asking where had I been? I mean it was just so nice to know that the old Customer Service still stands strong where businesses knew all of their patrons by face or name...THANK YOU so much Phil for being so cordial and kind and making my day! I hadn't been there in months and to be recognized was nice! I will be referring Galleria Express every time I can and come back to the city of Matthews.... KUDOS to you Phil! Take care.

I love the touch-less option at this car wash I hate how the brushes scratched my previous car but…read morewith my new car I've only been using the touch-less option and man oh man can I see the difference the shine my car has after a wash here is *chefs kiss* amazing!! definitely recommend this car wash to anyone who actually cares about their car you can't beat the quality of their services. They also offer monthly memberships which makes it super convenient especially for someone like me who cleans their car weekly. Definitely worth the price!!

I just wanted to take the time to give all of these boys kudos they work day and night through rain…read moreshine and snow for us never complain. Victor always does amazing and taking care of us and we appreciate all the work that they do for us thank you Victor and the rest of the team for all your hard work all the time.

I had never done the Autobell thing, so I bought a pre-paid wash and "master vac" I don't know what…read moreI expected for $50 but it certainly wasn't worth it. It's a regular drive through wash, not even very long in the wash! And then two guys do the outside (but missed the windows) and mildly vacuumed. I do better with my hand held vacuum. I tipped them $10 before I saw what little they did because the whole thing felt rushed. This was totally not worth $60 and I will never do it aga

Josh did an excellent job, got all the nooks and crannies most detailers typically miss. The wheels…read morelook better than when purchased, I highly recommend.

Josh was amazing meticulous, professional, and careful with every detail. My car was already in…read moregreat shape, yet he made it look straight out of a showroom. I've had so many people ask who detailed it. Highly recommend, and I'll definitely be coming back.

5 Star The Manager Ashley and Crew Leader Connor are Outstanding at this location. To say I was…read moreenormously impressed with the staff and what they did this morning is an understatement . After my car came out of the wash bay and Ashley and Connor wiped it over with clean towels my car looked showroom condition again. I feel dedicated customers it is up to us to always show appreciation where it is due in the form of a nice tip or go the extra mile to contact upper management and let them know how pleased we are with the services and what a fine job they are doing at this location. In particular performing above top levels of customer service. To me it is about customer service and being a lifelong repeat satisfactory customer the service I received from Ashley and Connor this morning was top notch and as I always come to expect from this dynamic duo as usual. Honestly my car looked brand NEW after Ashley and Connor finished up even lifting my trunk to wipe the excess water from running down after I leave. Wow I am impressed!!! I 100% percent appreciative everyone at this Autobell location who treats the customers as family and not looked at as another customer. Over the years I have had the opportunity to see alot of positivity from this location. I like to refer to this Autobell the Country Club of all the Autobells because we always come to expect good service. It is nice for a change to know you are going somewhere to receive excellence and supreme top level customer service with a smile. The Autobell Car Wash on East Hudson Boulevard in Gastonia is pretty epic! Professional Management and Nice Team Leaders at this location. Come visit again soon!!! Great Job Autobell Store Number #18 My Car Looks Brand New!!! Thank you Ashley and Connor for all of your hard work

I was disappointed with my experience. Customer service was lacking, and the interior cleaning was…read morenot acceptable. The car was not thoroughly vacuumed, the windows remained dirty, and the door jambs were not cleaned. I had to clean the door jambs and vacuum the interior myself after returning home due to the poor quality of work. For $36, the service felt like a basic drive-through wash. I expected a higher level of attention to detail for the price. Based on this experience, I will not be returning and cannot recommend this car wash.

Convenient; takes credit card so you don't have to keep feeding the machine quarters and wasting…read moreprecious wash time! Very clean and well maintained facility; reasonably priced

Very good! Staff and facility top notch! Highly recommend!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!read more