Worst Zips I've ever been to and I've worked for Zips at least 6 years of my life and never had a problem. The customer service is terrible and rude. I will never return. Had to leave the drive thru and go to McDonald's and I don't regret it at all. If I could give zero stars I would. read more

Very rude staff. The cook in the back (i heard someone call him Fred) was yelling at the girl giving orders. Chaos. Over priced. They need customer service training asap! read more

I now work next to the Kennewick location just ordered a BLT with fry sauce , got to work and no fry sauce for my tots. I even joked with the gal with purple hair how you have to have fry sauce with tots. My co workers were still there and asked for one and they said no bc my bag was not in front of them and was very rude. read more

The people who work here aren't that nice. All they do is chit chat w/ each other. Even when I left, the cashier gave me a dirty look cause I left my tray on the table, so I cleaned up a little and put my tray away, so she wouldnt have to walk 10 steps and do it, hopefully i gave a smile on her face read more

My wife was "lucky" enough to grow up in Kennewick, a town in eastern Washington state I had never even heard of previously. From the very first time I flew into the Tri-cities airport, the very first stop we make, every single time, is Zips. Reminiscent of the DQ in my hometown, Zips has the aura of a pretty lady, perhaps forgotten, perhaps fallen by the wayside, the area around her rather than being gentrified over the years, becoming more and more industrial and while not completely forgotten, she's simply not affluent enough to keep up with the current fashions. I actually kind of like that about Zip's though. The place is tidy, if dated, & the food better than any chain of burger joints. This past trip I had the jalapeno burger and a pineapple shake, both were excellent. I bet at night the under 21 crowd would hang out here, making this a little like American Graffitti, but that's just my imagination running wild. If you're in Kennewick, do yourself a favor, and visit the original Zip's. read more

The day that i must accept salting my own fries after waiting 40 min is the day that i know the Russians have won.

Service at the Columbia Dr. Zip's has really taken a downfall. Drove up to the drive thru, the lights were on and the open sign out displayed as "open". Cars in front of me were being helped in the drive thru. Myself and the car in front of me had waited in the drove thru for 15 minutes as the employees from Zip's shut the lights off, not taking our order. They closed the restaurant without helping us, even though we were there before closing. As I left the drive thru, I saw employees leaving the restaurant, I asked them what's up, I was waiting for 15 minutes in the drive thru? I was told, "we close at a certain time, it doesn't matter". That is very irritating and extremely poor service. This type of service will lead to the closing of their doors, which is sad as this location is a landmark for the Tri Cities. read more

This place is great. The burgers are greasy and the cheese is melted and rolling off the burgers, lets not forget the bacon, its real and not paper thin. Don't be fooled this is the only Zips to get your burger fix. read more

Very poor customer service. Ridiculous drive thru wait times, even in the late evening with us being the only customers. Our truck would barely fit through their drive thru. Would not recommend this place!!! read more

Love this joint. Had the chicken sandwich and im in love. Best one I've had in yearssssssss. Husband had a regular burger and he ate it faster than you can say zipidy do dah!! For sure stop by you won't be sorry. read more

Incompetent, slow, rude and overpriced. It really has been a bad experience time and time again. New ownership? They should sell to someone who cares about the history of this burger joint. But they won't as long as people keep pumping money to this asshole that doesn't deserve it. Bon appétit! read more

Cheeseburger was delicious...the way a burger should taste! Mushrooms lacked flavor and were balls of grease.

Food here is extremely greasy, but their milkshakes are delicious. Staff is hit and miss on customer service, but they're always fast. Worth a try if you've never been here before, but it's just a standard hamburger place. read more

I've ate here many times and the food has alway been awesome but lately it keeps getting worse! My visit before my most recent I got fries that were old, dark brown, and hard. My visit today I got a milkshake that had a piece of plastic in it. I'm pretty sure I won't be back and if I do it will be a loooong time!!! read more

Hmmm...no refills....they can't grill onions...whatever...burger was good,.. deep fried shrooms also good but not enough for the price.all in all it was good,I'll go back ... read more

I have seen this place for years, but only recently stopped in. Tried the Big Buster Burger and loved it. The only reason I give 4 stars is because the place is old and run-down. Perhaps I would have stopped in sooner if they did a little exterior remodeling. Nonetheless, I thought the burger was great and look forward to stopping in again. read more

Yuck. Why anyone would eat here or why its been in business so long is completely beyond me. We get sick every time we try it again. The ice cream ones are bomb though, swirl. So good. The only reason I gave 2 stars. read more

The food is really good. I had the bacon burger with fries and Pepsi. Price is very fair. It's a hole in the wall type of spot but totally worth the extra ten minutes it takes if you are driving through on the highway. Staff was not very friendly otherwise they'd get five stars. read more

My burger and fries were both quite good! I was working nearby and this was the quickest option for a lunch break. I asked for a big burger. What I got was... well... I suppose "big", to some. I wouldn't call the burger I had anything special. But for the price, it all worked just fine. I'd put the food here above five guys/Dickie joes/McDonald's. But it's not the kind of place you make a special trip for. read more

The Tartar sauce is Amazing! The bacon is crispy and they are generous with it! The fries are crispy and crinkly! We went on a Sunday at lunchtime and the service was great and the restaurant was clean! Seriously if you are in Kennewick then this is the place for burgers! read more

The Papa Joe Burger with a Black Raspberry shake it the best. The fries are good, and the environment could use an upgrade. I have frequented this place many times in my youth and am happy they are still around after being gone for twenty years. I look forward to many more years of getting a bite here. read more

Zips is like crack.. I'm addicted, zips been around for ages haven't been in awhile though but them burgers always hits the spot! they have a few chains going along the eastern part of WA it seems, when i went up to Spokane i seen a couple on the way. YUM!!! read more

Zips in Spokane is better if that's what you are used to. No drink refills, fries were greasy and the burger had a weird taste to it. Not worth the 10 min drive out of the way. No fry sauce. Served unripe tomatoes on hamburgers. Hope you like tartar sauce cause you automatically get it for your fries. read more

The good for being fast food is absolutely top notch great tasting. They are however on the small side with all their burgers being kid sized patties. For the price you pay for the good would like to see a little bit bigger so you don't have to get the ten dollar burger to get full. And beware they don't offer refills on Abby if the drinks other then water. read more

Customer service was great. The bacon double cheese burger was amazing. Tried a Pepsi float as well and it didn't disappoint at all. Best burger place in the TC no doubt. So good I had to give 5 stars. read more

Walked in to check out the menu since my group have never been and the young man seemed impatient as we decided what we wanted. We decided to order as two separate groups and upon being asked for a name for the first order my friend gave a silly name and the cashier got overly upset and demanded a real name without even letting out so much as a smile. When another person in the group asked if they could switch the sourdough bread on their French dip sandwich for any other type of bread or bun they could she was told it was impossible because they couldn't charge the difference in money. Not a single employee in the restaurant even flashed a half smile for the entirety of our visit. The food itself was subpar. I ordered a bacon burger and I was not impressed with any of it. Unfriendly service and below average food made this a bad trip. I will not return and would not recommend Zip's. read more

I visited Zips on the way back from Spokane, I have never been to this establishment so me and my traveling companion stopped there on their praising request. I ordered The Double Bacon Cheeseburger meal. The fries where soggy with grease no salt on them the soda tasted like it has been sitting on the counter watered down with ice. The burger was the most underwhelming part of my meal, it was just to parties cheese and bacon that's it. Couldn't finish my meal, it all tasted strange. For over $10, every place I have ever gone its standard for a dbl bacon cheeseburger to have pickles, lettice, tomatoes, onions all the condiments & bacon of course. Avoid this travesty of a restuarant at all costs. Go to Burger King, for the same price I spent I would have gotten a burger 2 times bigger than my little sisters sized burger. read more

Was in the drive through tonight and noticed a note clear as day reading: it you job to clean up after your self, PS only children leave messes! When I asked an employee about it they said their boss wrote it. I told her that note in its self is childish. For a manager not to beable to talk to their employees properly is just poor management. Also as a customer I should not have to see and read that. It's out of line and just plan childish. I'm done with this place the quality of the food is going down hill and management is out of line. read more

I like zips but I only go there every three months because every three months they screwed up my order so I'm forced to I wish they could get their act together read more

Service was horrible. The girls working the counter either had resting bitch face or just had a shitty attitude. 5 bucks for a tiny little burger with a couple fried hotdogs and some pickles on it? And the worst part? I asked for a refill on my "large" soda which was maybe a 20 Oz cup and was told that they would charge me full price for another soda. Seriously? You're better off going to burger king. read more

The Kennewick Zip's on Columbia Drive is a Tri-Cities institution. I've been coming here since 1970 (as a very young child!), and a hometown burger joint just doesn't get any better than this. Where else can you get something called a "Salad Burger" or a "Papa Joe", and several variations on the hot dog - not at your local McDonald's! The ultimate (in my opinion) is the "Big Zipper" - too many patties and cheese slices to count - just bring your appetite! The crinkle-cut fries and old-fashioned shakes are delicious, and you won't find a better fish 'n chips anywhere. Decor is nothing fancy, but that's part of the charm. Nice to see a full parking lot at a business that's been around for 40+ years. And this is the place where "fry sauce" began - 'nuff said! read more

This place is my fav fast food in Tricities. Only this zips location though. I don't like any other zips. Food is consistently good and fresh. Best fry/tarter combination in the country! For my healths sake I come here about 3 times a month. Otherwise I'd be here twice a week! I can see why some people wouldn't like it though. Old and run down and sometimes the service is kind of soup natsyish (Seinfeld). But those things don't bother me at all. I think the employees and cooks are great. read more

this was probably the worst customer service i have experienced they were totally rude to me at the drive through and when i asked a simple question and they ruined my order and gave people there food before i got mine straight disrespectful wouldn't go there and wouldn't refer someone to go there my fries were cold my ice cream was melted just overall a horrible experience. read more

After being turned away at players sports bar for lunch before noon I found this place. It's a nice old burger joint. Big burgers and crinkle cut fries. This is what I was looking for. Not being told that I couldn't eat before noon. Who does that? read more

Papa Joe is still just as good, same with the shakes. Was disappointed by the onion rings. Bits of onion mixed into a batter then pressed out into the shape . a ring. And price is really high for a burger, rings and a shake. Probably would have given 5 stars had the price been a little less and the onion rings were true onion rings. read more

Love going there for the food but the service isn't very good. I walked in there with a friend getting dinner a week ago and ordered a bacon cheeseburger and fries and was greeted rudely at the register by an older lady who had an impatient and annoyed tone. As me and my friend sat down to wait a family came in and the tone of the lady magically changed. I am not sure why we were treated different when we did nothing but order food and thanked her. The rest of the meal the staff gave us dirty looks till we left even though we talked politely and made no trouble. This isn't the only time the employees have been rude I've come in through the drive through and was asked "what do you need?" by an annoyed voice. I guess i'll have to be in Spokane if I ever crave zips. read more

I wanted to give 3 1/2 stars but cant, was good but not great, its no five guys thats for sure. The worst part is the fries, didn't really like them at all, the hamburger were good, had alot of flavor but they are really small in size, you would probably have to order 2 burgers just to get full. I guess quality is better than quanity though. The place itself is not the nicest looking place, looks liek they don't really care about their image too much. Some people might see it and get turned off at the way it looks. i mean overall it was good, ive definitely had better burgers but ive had worse as well. I think if you live around the area its something to try but i wouldn't recommend it for people coming from out of town. I would go to five guys first. read more

We were on our Thanksgiving trip home and I was bragging Zips up to the family...this location was an embarrassment. The heater was out, the tables greasy and the ladies toilet clogged. The food was about the same as usual but no famous Zips fry sauce? Customer service was great but the place needs a serious face lift. read more

New to the area and first visit to Zips. Went based on reviews and was not disappointed. Used the drive thru and the young lady who waited on us could not have been better. Didn't have to repeat my order THREE times, very courteous, timely, a pleasant experience. Ordered their Fish & Chips. Best ever. The fish did not have 3 inches of batter on them and were cooked perfectly. Can't wait to visit again and maybe next time we will try their burgers. Bob's Burgers and Brew could take a lesson from these folks, especially on quality and service. read more

One of the best burgers in town. Don't let the appearance fool you they make a good old fashion burger. I ordered the Belly Buster w/ small fry and the burger came out with big bacon and ham hanging out of it and dripping with the sauce they put on it. Fries were cooked just right and the woman at the counter greets you like she really enjoys what she is doing. I've been there twice and will definitely go back! read more