Let me be clear, when I went to this box I really enjoyed it.
But my husband had to leave town for work for a few months and so we had to cancel our membership. We let them know, they stopped charging us, all was well. This was in May 2015.
We came back to OKC area in September and were thinking about going back here, since we had enjoyed it before. I called and was told that we would need new payment info and to sign up again as they didn't keep our info. Life got in the way and we didn't have an extra $200 a month to spend, so we decided to postpone. So it was a huge shock when we check our bank statement that month to see that they had charged us $200! We had not signed up or given any sort of consent. The charge was on the credit card we had previously given as payment.
Knowing mistakes happen, we called and asked to have it resolved and were assured it would be. Not only was nothing resolved, they continued to charge our credit card for October and November. $600 dollars later, all my poor husband has heard is excuses and empty promises. We had to put a stop payment on the account, another wasted $50. The bank called to say they did in fact try to rob us again, thank goodness it was stopped. After spending hours and hours on the phone, being treated with utter disrespect, and leaving many unreturned messages the owner (Joel) refunded $300. Months and months later, and only half.
We have been so understanding, patient, and polite... I'm so sad that our good nature was taken advantage of in return. read more