Honestly bad service, horrible food and management is unprofessional. Celebrated a kids birthday…read moreparty emphasis on kids (3), bought a significant amount of pizza and drinks. Kids skated and fun was being had other than the pizza being horrible frozen food. Then, a small guy with a buzz cut who looked like the manager and told my party we couldn't have cake and that he could store. The kids were visibly upset; I even asked well can I just sing happy birthday? they allowed that but he then rudely told me that yes, but then he would have to take the cakes and store them. We were very displeased and upset, due to already paying so much money but not being able to celebrate properly. Horrible, never bring your kids here for a party!

Walked in heart broken because my skates broke on me after only 3 months of skating on them, I was…read morealso super worried I wouldn't find much due to the recent rollerskating boom, but I walked out the happiest gal on 8 wheels! Seriously I'm not one to write reviews but I have so much newfound love for the skate community and my experience here solidified that even further.

I loved this store! In a much earlier life I was into the skate culture and I would have been so…read morestoked to have a store like this to visit as a young man. All we had was a small store, not much larger than a kiosk when I was a kid. This is a big store with a big selection, completely catering to the skate and snow culture! There were many items on sale making them very attractive because of the value the sale presented. I also have to mention the gentleman working the floor. He was very good at handling all the questions and helping those of us in the store. Really cool place!

Went to the Zumiez Grapevine Mills Mall, Grapevine, TX. I tend to frequent this location because I…read morelive near it. Though, this location does not have good customer service and the attitude makes the atmosphere bland while shopping. I could shop anywhere or buy direct through the brand but I choose Zumiez. Now I'm will rethink the decision and also not advise anyone to shop there. I am a frequent shopper of Zumiez for myself and my 13 yr old kid. I went in today and it was a spur of the moment thing to grab a shirt for my kid. I didn't even have my purse with my just my card, keys and phone. I was running around get last minute start of school stuff and looked like a busy mom (even though that's not a factor). I felt as I was profiled by your associate Collin. When I asked for help I think he wasn't genuine trying to help just using a "lost prevention tactic". I did go to purchase a shirt and gave my membership information to purchase and I was .30 cents short. He told me that I needed to get the .30 for the purchase. I know it's not his responsibility to have that .30 cents but it would have been a good time to show some compassion. My phone died which I told him so I couldn't use my Apple pay. I went all the way to the car to charge my phone then came back in to purchase it....my last purchase from Zumiez. Next day Are all of your employees on drugs or something? My kid begged me to go check out Zumiez after not finding a shirt else were in the mall. He had on a Vans thrasher shirt I purchased the day before and had a bad experience. The manager Drew greeted us as we were coming in and while shopping my kid tried on shirts and we interacted with him though the other two employees were playing around the store. They all were acting a little weird. When we went to check out and Drew ask me if I was going to pay for the shirt my son was wearing....he said the price tag was still on and there was no tag just the shirt tag sticking out from him trying on the shirt. He said my bad... wow SECOND TIME PROFILING... he accused us of trying to steal.... then the associates Carson Jental and Tay proceeds to tell me I was wrong for feeling offended and was very rude...this was after my purchase....if it wasn't for my son being there I would have returned the item and went elsewhere where....this is really a final for me.

Great service from very friendly and attentive staff! Huge selection, especially if you are…read morelooking for shoes or bikes. They have a price and performance guarantee that increases the value of your purchase, so you can be confident of anything goes wrong they will take care of you. I really enjoyed my shopping experience here!

Sun and Ski always has some good deals on the clearance items, this one being int the outlet makes…read moreit a little better. Just a little tho. Most everything was 20% off, which is nice, and some of the prices were already a little under MSRP on some items. CotoPaxi was not one of the brands that's less than MSRP tho, tho they had a good selection of CotoPaxi items. This store has its own section for Kuhl clothing as well, which is another favorite. Some of the Kuhl pants were a good price. This one is a bit larger than other stand alone stores. They have a really good selection of shoes and they aren't all merged together in one area like the other S&S stores, men's was on one side, women's on another. I was very impressed.

I just bought a Velotric Discover 3 e-bike from Mad Duck. Clarence has been great with helping me…read moreget the bike. He is a wealth of knowledge & very helpful. None of that attitude you can get from some bike shops. I used to ride road & mountain bikes, but things have changed since I have gotten older & the e-bike works out better for me now. Don't buy one online, get it through a bike shop, you will get better support & have a better experience! Mike & Clarence set up the bike for me & then worked with me on the fit. I am very happy with the experience! Make sure you buy a Mad Duck Cycling Camelback water bottle before you leave!

Clarence is amazing! Helped me pick out a SRAM Force Groupset at a competitive price. The techs got…read moremy front hydraulic brakes working after I was stumped for a reasonable cost.

I usually visit the Dick's location attached to Stone Briar Mall. I decided to take a chance on a…read morenew location for the first time in a long while and I was sorely disappointed. We arrived today Saturday, August 2, 2025 around 2:30pm. There were two gentlemen facing us upon entry that I assumed were going to greet us. Instead they were chatting it up and couldn't be bothered by us. But I get it, maybe the conversation was good. Next we traveled towards the back of the store to check out their shoe selection. There were over 20 people standing around waiting. I saw no employees in the shoe department. We hung around for about 10 minutes and then decided to take our business elsewhere. While walking towards the exit around 2:44pm I said to my wife I wonder where all the help is located and that's when I saw it. There were 6 employees standing at the front counter chatting away. A few gentlemen even high fived one another. But once again upon leaving no one could've been bothered by us enough to say have a good day. Before writing this review, I scrolled through the history of reviews and observed only one from 3 years ago that spoke to the customer service of the place and they stated it was a terrible experience. I can't blame the employees. I blame the leadership. They should hold their team accountable. With poor leadership follows poor employee service. Do better Dick's. I'm sorely disappointed in today's experience and do not plan to return anytime soon.

The employees here are awesome and the location is really easy to get to. I called and asked for…read morethem to look up a product and then the guy on phone even asked if I would like for him to put it on hold since it was the last one. Loved the experience and the overall feel of the store is intuitive, too. Highly recommend this location if you need to go to a Dick's!!

Best Service I had today! Very attentive and friendly staff! Came to look at boots, and their…read moreselection and sizes were low, but they were helpful. The sale they have going on made the buys a great value if they have your size! Such was not my luck today!

From the owner: Our Columbia factory store is located in Grapevine, Texas at Grapevine Mills. We carry innovative…read moreouterwear, sportswear, footwear, and accessories for outdoor enthusiasts of all levels. Stop by our outlet store before you take on your next adventure this fall and winter. We have men's and women's insulated winter jackets, hiking boots, and beanies to keep you warm this season. Whether ice-skating at Peace Plaza, fishing on Lake Grapevine, or bundled up looking at lights at Grapevine Main Station, we have the equipment to fuel your outdoor thrills. Shop our large inventory of performance products that will keep you warm, dry, cool, and protected year-round.

They're very accommodating bc I was interested in a pair of work boots that their store didn't have…read morein my size. Salesperson located them & gladly refunded my original purchase at the Justin store. Went to the other location & purchased them! Thank You Academy Staff!

As a former employee who use to work here during the summer, I would like to leave some tips and…read morepointers to hopefully help anyone present or future. When calling the store... I am not sure why the phone system takes you back and forth with the calls and transfers, INSTEAD, next you call dial '0' (zero) and it will send you straight to the store phone with someone immediately, NO wait time! Wanting to buy an item but want to make sure they have before driving to location or could be the last in stock?... Again, when calling the store always dial '0' (zero) to be sent straight to someone who has the store phone. It was crucial a manager or team leader would have the phone and must answer at all times. Now say you want to be sure possibly the item you want is actually there, depending on the item they will transfer you to the department needed and an associate will try to check for the item straight away. (Best Tip: depending on item, it is best to have a "SKU number" handy, this will help them best see the item you want in the system and all details for it.) Questions for online, curbside, in store pick up orders... #1 rule at Academy, THEY CANNOT PUT ITEMS ON HOLD! They will always suggest to order online, why is it best? You order will have a 7 days period to pick up, after that it will go back on floor, payment amount will be put on HOLD, not charged, until AFTER COMPLETED pick up. If order is CANCELLED, simple reasons are the item(s) are they DO NOT have them. Regardless of what the system says, system/online is NOT always accurate. Better to call and verify. Now since order is cancelled, you will NOT BE CHARGED! Depending on bank, it will take 2-3 business days for the full refund. I will admit compared to other stores, the emails TAKE FOREVER to notify you that your order is ready/ been picked up/ or cancelled. Merchandise info... 3 trucks arrive throughout the week, they do not know what they will get UNTIL IT ARRIVES. So any questions about certain clothes, shoes, ammunition, grills, play sets, etc. won't be truly known until they receive shipment. Wanting items built, shipped, or delivered... Many times people wanted their bikes, grills, and even play houses built and be ready for pick up for a certain day. Depending on item, it can be built but there is a third party builder, meaning they won't always be there and if so it will only be once a week. Certain items can be shipped or delivered to home, depending on item there may be a shipping charge, like a playground set or even a grill. IT ALL DEPENDS ON ITEM & LOCATION! Having to wait a long time, or no one there to help... Since the pandemic, every business has been affected one way or another, either short staffed or illnesses. In this case, many people are hired by what they know or are only trained to do for the acquired job. Meaning someone taking care of the clothing department can't say they know everything and anything about certain guns or ammunition. Or a cashier knowing every bit of information about a certain bike or athletic gear. Waiting a long time to get help will be one of the following: someone for that department is busy helping a customer or another associate with some task request, short staffed or no one is there for that department, getting held up with customer after customer. IT HAPPENS, but please be understanding many places are SHORT STAFFED, so someone can't always help immediately or be there in 2.5 seconds. Really want to grab managers attention by how your experience went?... After every purchase, BOTTOM OF RECEIPT! A survey to let the store know how your experience was, if you received help and if so who? (Name of employee) Was there anything good/bad about your visit, if bad then how can store improve? THESE REVIEWS ARE SEEN BY MANAGERS EVERYDAY! So they truly MATTER, even if you go for a simple purchase of a cup to a cart full of items, this will let managers know what happened and how to fix it. If you guys experience any issues or questions let me know, I'll be more than happy to help. I'm just trying to pass along advice to help anyone in anyway.

Awesome dude ....! Mr. Nate was kind enough to fix me up good despite his busy schedule...AND...the…read moregreat conversation was free!!! Definitely do business with Mr Nate here on out..they say when you find a good mechanic..stick with him he's worth his weight in gold! Awesome dude ....! Mr. Nate was kind enough to fix me up good despite his busy schedule...AND...the great conversation was free!!! Definitely do business with Mr Nate here on out..they say when you find a good mechanic..stick with him he's worth his weight in gold!

Nate from BikeMedics is hands down the best dude I've met in years! He had me laughing from the…read moreget-go, which was such a nice welcome and an awesome way to start the week. Beyond being a genuinely great guy, he is insanely knowledgeable about bikes. He shared that it's been his passion since he was a young kid, and it absolutely shows in his work. He serviced two of our bikes (an ElliptiGO 8c and a Schwinn Sivica comfort cruiser) in less than an hour. Working right out of his BikeMedics van, he swapped out the brakes, lubricated the gears, and even washed them both down so they looked as good as new! He got everything done perfectly on the spot. But the absolute best part was that he actually took the time to show us how to properly operate the bikes. He shared some great tips and tricks, and even taught us how to fix small things ourselves in case they ever break. Nate is officially our forever bike guy. Do yourself a favor and skip the big box stores: you'll get way better service, learn a lot, and possibly even save some money by going with BikeMedics. I really appreciated the convenience of his mobile setup and his top-tier service. If you need bike repairs in Dallas, look no further. Highly recommend!

What a great selection of merchandise this store had! I came to look at shoes but they have so…read moremuch more than shoes! You can get gym bags, tote bags, shirts, sweats, caps, socks, hoodies and more here. The store was REALLY busy (it's Nike, so of course they are!), but they still had the floor and the registers covered. This was one of the most adequately staffed stores I encountered in my few days at the mall. Most is us are used to paying full price for Nike, but imagine the value in getting Nike things deeply discounted at their factory clearance center, and then a clearance center that had a sale going on too...and before you ask, YES, I bought a few things at these prices!

Awesome store! This Nike clearance store in Grapevine Mills Mall is amazing! Excellent selection!…read more Great prices! And friendly staff! My husband and I left with three pairs of ladies' shorts, a pair of women's shoes, and three men's shirts for under $200! Highly recommend!