A great place to find some high end outdoor gear. A perfect store for all your hiking and fishing…read moreneeds. We bought a few shirts for our adventures!

Larry was awesome! Him and the entire staff were super helpful and very personable! Larry and the…read morestaff were very knowledgeable about everything! If you're new to fly fishing or a pro, 10/10 recommend stopping by!

There are multiple floors packed with every kind of knife you can imagine …read more... And then there is the Kitchen Collection. Our fifth shopping event today.... Almost too much....

I have been a customer of Smoky Mountain Knife Works since I was approximately 15 years old. I am…read morenow 50, and over the decades I have always considered SMKW one of the premier knife retailers in the country. Unfortunately, this recent experience was one of the worst customer service experiences I have had with any retailer in years. The primary item I wanted from this order was the GiantMouse GMF1P Vox Anso PVD Stonewash. The Knafs Lander 4 was more of an impulse addition afterward. I placed the order Sunday night, and for four days nothing was picked or processed. Then, on Thursday, I was informed that the GiantMouse knife was no longer available because it had apparently been sold off the showroom floor before my order was fulfilled. What makes this especially frustrating is that your representative confirmed the item WAS in stock when I purchased it. Had my order been processed in a timely manner instead of sitting untouched for four days, the knife would likely still have been available to fulfill my order. Instead, my money was held for several days, the item was removed from my order, and I was issued a refund that now may take up to 10 business days to return to me. Meanwhile, the one item I did not particularly want was already shipped before I was even properly contacted about the issue. I also received an email asking me to contact SMKW regarding my order, but by that point there was effectively nothing left to discuss because the refund had already been processed and the partial shipment had already gone out. When I called customer service, I asked why there had been no attempt to offer alternatives or upgrades. I would have gladly paid more to upgrade to a higher-end GiantMouse model or different steel option. Instead of attempting to retain a longtime customer or even upsell another product, I was simply told "there's nothing that can be done." I then asked about canceling the remaining order entirely, and I was told that if I refused the package after delivery, I would then have to wait again for the item to be returned and processed before receiving another refund. In other words, because of delays and inventory handling problems on your end, my money could effectively be tied up for weeks. That is not acceptable customer service. What concerns me most is that this no longer feels like an isolated incident. After this experience, I reviewed recent customer feedback online and found many similar complaints repeating the same themes: Excellent selection Poor communication Slow fulfillment Weak customer service Little concern for longtime customers SMKW may be the largest knife store in the world, but customer loyalty is not maintained by inventory size alone. It is maintained by how customers are treated when problems occur. I strongly suggest your company reevaluate its order fulfillment and customer service procedures, especially during large sales events. Selling inventory that is not actually secured for online customers, delaying fulfillment for days, and then holding customer funds while offering no meaningful resolution creates a very poor experience. I sincerely hope this feedback reaches management, because many longtime customers like myself do notice the difference between the SMKW of years ago and the current operation.

I got the cutest Tennessee merch from this store! There is so many sports items and gear. The…read moreprices are fair. The person was quick and attentive with my purchase. One of my favorite stores at the island!

More college than professional sports team memorabilia here…read more Hats, t-shirts, mugs, bags, banners and other accessories too. Mostly a UofM presence here, a few Michigan State and less Detroit Tigers items here.

Customer Service in this place is fantastic. I had a great experience with one of their sales…read moreassociates who went above and beyond to find an item for me. It led me to leave this review. Great service and 5 stars for this place.

They have reasonable prices and good clothing also in the middle they have sales on shoes and other…read moreitems.And good service.I love going their. :)

The service was amazing today! Unbelievably we found the last checkout open on a busy holiday…read moreweekend. Matthew was so nice and efficient and even looked up items in the sale flyer. The selections were incredible (too much to choose from actually!). The value was better than i could have imagined! We got mens flannels on sale for $9.98. Even got a womens heated vest on sale $43 off!! Lots of adorable baby gifts too. Such an amazing experience going to Bass Pro!!!

Nice little place, and helps that me and my fam recently came here. First time having jolly…read moreranchers in a while loved it. Passed the bathroom inspection

This place is really cool. There's a bunch of stuff to look at. There's a ring you can get into and…read moretake pics.

My original intent was to buy a few items at the Dollar Tree store next door. But when I saw this…read morestore, I knew I had to check it out! There was a huge assortment of Hulk Hogan themed merchandise, ranging from T-shirts to giant stuffed Hulk Hogans, and even a wrestling ring in the center of the store. My husband and I had fun posing with the life size Hulk Hogan, taking pictures and looking at the interesting pieces of Americana history. The lady working there was super friendly and helpful. Great addition to the Pigeon Forge area!

I'm happy to recommend J.Floyd's Golf and Guns. This is about as locally owned as it gets…read more Customers seemed to personally know all the employees and the staff were all so nice. Great place to pick up some new Golf gear and head over to Sevierville Golf Club. 5 stars for this place.

Oh my gosh. Seriously one of the coolest shops we ran across! The owner was so kind and interesting…read moreto talk to, and the prices were fantastic! Got a Father's Day gift for my dad here and could have bought half the store if we had the money. We will definitely be back next time we are in town!

From the owner: In here you will find: Rusty Reproductions, Industrial Decor, Modern Artifacts, Inventiques,…read moreMachine Age Products, Steam Retro Products, and Much More! Lock Stock & Blade is a unique and rustic experience. Our main showroom houses a wide range of hunting, tactical, and pocket knives. Our associates can assist you with finding the right one in our showroom! Our shop also carries gadgets and contraptions from both now and times passed.

Typical great REI experience. Medium sized store with all the stuff you'd expect, including great…read morecustomer service! Conveniently located near a Tesla supercharger and some other fun stores to explore.

Out of town with a flat bike tire and tube. REI pulled a perfect match for the bike and we were on…read moreour way in 15 minutes. Very helpful, very sincere folks.

The guys here are very knowledgeable and friendly. Great selection of lures and one of the few…read moreplaces where you can get Dobyns, Shimano, Daiwa and 6th Sense all under the same roof. My favorite tackle shop in Tennessee. Keep it up and thanks for all the tips on Douglas Lake.

my family and I moved to the dandridge area and when it came time for spring crappie fishing time…read morethey were more than helpful and accommodating. the staff is more than friendly and always help you find exactly what they would purchase with their own money. The store also contains a wide variety of fishing supplies along with rod services. overall it's the best fishing store in the Dandridge area!