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    Zwart James DVM

    4.8 (5 reviews)

    Services - Zwart James DVM

    Pet physical or wellness exam

    Pet vaccinations

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    Adana Veterinary Clinic - Maisie looking and feeling fabulous after her vet visit.

    Adana Veterinary Clinic

    (9 reviews)

    This review pertains to reception staff only. I did not interact with the veterinarian. My purpose…read moreis to forewarn prospective clients that the individual with whom I interacted lacked compassion and communicated no empathy toward me. I recently called Adana's office to arrange for cremation of my cat (20 y/o) who had died at home the previous night. Following is a summary of my exchange with the staff member who picked up my call. They did not identify themselves. - I gave my name and explained my business - The staff member offered no condolences and asked quite abruptly, "Did you prepare the body?" - When I asked what they meant, they asked whether I had put the body in the freezer. - I had not thought to do that - In a belligerent tone, the staff member then asked whether I was telling them that I had left "the animal" out all this time with all the heat blowing around on "it" - I explained that I had wrapped him in a towel and placed him in a box in a spare bedroom - Again very abruptly I was instructed that I could not bring "the animal" (my sweet kitty who gave only purrs and cuddles his whole life) in through the front and that I must go in and pay first then drive around to the back of the clinic and they would pick "it" up there. My motivation for writing about this conversation was to prepare others for the kind of staff treatment they could expect at Adana. I cannot begin to imagine how toxic this person would have been to a pet owner newly devastated by the loss of a beloved companion. I hasten to add that the reception staff with whom I interacted in-person later that day were empathetic, gentle, and kind, and I felt that my furry family member of 20 years had been left in competent hands.

    In terms of veterinary care, I would say that this practice gets an A rating. However ... their…read morecombined billing and scheduling practices leave an awful lot to be desired. F minus. Here's why. We had our dog in there for a routine checkup and vaccinations after adopting him in 2019. All went well. One of the vaccines required a booster two weeks later. Much to our surprise, we were charged a full office visit ($45) fee for literally a 30 second visit to administer a booster shot. I have never experienced such a thing in my decades of tending to my pets' needs. If you want top notch care, sure ... visit Adana. If you have the money and can be raked over the coals and don't mind being nickel-and-dimed, then this is the vet for you. Needless to say, we will not be back.

    Zwart James DVM - vet - Updated June 2026

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