I've been going there for about 25 years and the experience is always positive. Paul has given me…read moreinvaluable advice and lent tools to me to accomplish the work on my repairs. If the parts aren't there, they get them quickly and efficiently. I like the store more than the big chain automotive stores around because they ACTUALLY know what they are talking about.

The guys behind the counter do give you the impression that you are interfering with their more…read moreimportant things that they have going on, BUT when they are talking to you, they do know their sh**. They are very knowledgeable in pretty much everything automotive. I've used them for years, never had an issue. They have almost everything you need. If not, they'll have it the next morning. Can't go wrong going there.

William C greeted my mother and me almost as soon as we walked in and came over to us to ask how he…read morecan help. We told him we were looking for something to prevent further rust damage on a car, and he suggested we go outside so he can take a look. Once outside, he examined the damage and discussed a couple of options, noting he didn't want to sell us on something that could be temporary or difficult to use. He brought us back inside, holding the door for us, and showed us the products and meticulously explained how to use them and the process. I very much appreciated his approach with us in not being aggressive and discussing the pros and cons. I felt like he took the time to listen to our concerns and to ask us questions to understand what we wanted. On the way out, he wished my mom a happy Mother's Day. Really great service!

If you need to plug in an check an auto code this location recommends you go somewhere else. At…read morefirst they said the diagnostic tool was broken, the next time they were honest and said owner doesn't want them checking error codes. I drive out of my way to other side of the highway to advance auto. They are always ready to help. Not all autoZones are the same.

This is an update to my previous review…read more I was waiting to hear if my media system was covered. I didn't realize when I bought the car after my 3 year lease, that the warranty was through a third party. They wouldn't cover the media system and the cost that was presented to me to fix would be $1500. Kia first offered to split the difference with me and offered the repair at $750. But that was still too steep for me considering the car was 5 years old already. Kia then offered me an amazing deal on a 2025 K4 which I picked up last night for my first month payment which is actually a few dollars lower than what I was paying for the 2021. Thank you to Roger for working this out for me and thanks to Jacob for being so efficient and professional. This is my families 7th Kia and they definitely insured more repeat visits.

I don't even known where to start with dealing with this dealership. I'm actively going thru a…read moresituation that has not been resolved. I brought a 2022 Tesla Model S. Upon further inspection thru a Tesla service department, the rear armrest isn't functional. The vehicle was towed improperly and needs repair. I tried to cancel the extended warranty and they have yet to contact me. I'm skimming thru this at the moment. I'll come back and do a full complete story. Btw I love the car. To be continued....

We had a 10:30 appointment on Jan 29th salesman confirmed at 9;OO A/M…read more WE DROVE 30 MILES after 40 minutes in the show room salesman told us Legacy was sold I would not recommend this dealership to anyone. 0 stars Dennis Madigan

I used to highly recommend this dealership. Now I would avoid with all costs. I do not trust them…read moreand I felt like I was treated like a fool. They do not value my business. So, I went elsewhere. Others will do the same once they are shown that they are not valued or respected.

This place has the worst customer service. It's actually laughable. They yelled at this guy in the…read moreother line next to me. He didn't even do anything. Lol Won't return.

So I went into advanced auto looking for double side tape I walked up and down the store and the…read morekid behind the counter was very buisy on his phone so I went up to him and asked were the double sided tape is he said it should be by the tape if it's not there then they don't have it. So I walked over we're the body chemicals are and there it was I went up to him and said just to let you know it was but the body stuff he says oh must of pissed him off he said nothing else not even thank you. Your store sucks your employees suck also you don't answer job applications that qualify for the job. I don't understand. Anyway never again. I hope your store goes out of business for your lack of interest in your customers.

My Son has been gettin a runaround for 5 weeks. see his review …read more If I could give a negative review I would. In March of 2023 I brought my 2019 Ford Escape into Route 23 Automall for an engine failure. This repair took 2-3 weeks and I was not given a loaner. Less than a year later, in March of 2024, I brought the same car in for a transmission failure (great design, right Ford?). Again, I was not given a loaner, and my car has been in the shop for over 4 weeks now. I was told that a new transmission was put in, but engine lights came on when they did that they could not figure out. For the past 2 weeks, I have been given the runaround and cannot get any answers from Alexis in Quicklane. If a certified Ford auto shop cannot figure out how to fix their own cars, that is a huge problem. Needless to say, if and when I do get my car back from them, I will not be returning, and I will certainly not recommend Route 23 Automall Quicklane to anybody. In anybody is wondering, there is a Class Action Lawsuit against Ford for their transmission issues. Gerkarrah Jones v. Ford, Case No. 2:24-cv-10721-MAG-CI Ford and Route 23 Automall need to do better.

If I could rate them a zero, I would. Back in 2018 I went looking to purchase a Mustang GT, they…read moreare local to me and I wanted to build a relationship since this was the first Ford I was buying. The sales staff was disappointing to say the least and I eventually purchased the car from a dealer a lot further away...oh well. The car has been super fun when driven but spends most of it's time as a garage queen (currently has 9k miles on it). This year when taken out to drive on the first nice day I noticed a "clicking" sound when turning the steering wheel. I did my online research and thought maybe the strut top bearings? I made an appointment with Route 23 Auto Mall on a Monday for the following Monday explaining the situation. I took off work and made arrangements to drop the car off. On Saturday at 2:20pm I got a text saying my appointment for Monday was cancelled (no reason given). I saw the text it at 3:05 (dealership closed at 3) and was not able to call and find out why. Since I had taken off work, I thought to bring it there at 7:30am (original appointment time) and see if they could just listen to the "clicking" and possibly make another appointment to address it if a known issue. After a lengthy explanation of my appointment, cancellation and reason for being there (they had no record of me and wouldn't give me any consideration until I showed them the texts I got). I was directed to Vinny. Vinny told me to leave the car and I would be charged a diagnostic fee for looking at it and then the cost of repairs. I shared that the car had 9k miles on it and I would think Ford would make good on any part that failed prematurely. Vinny had no time nor consideration for me at all and bluntly asked if I was leaving it or not. I immediately left with the worst experience behind me. I was turned off by the sales team and now by the service team. I will NEVER recommend this dealership for anything and in fact put in effort to make sure none of my friends or associates visits this dealership in the future. STAY AWAY from Route 23 Auto Mall!

Needed four new tires mounted. Had two different pairs of wheels on car but brought it in with the…read moreother two to have a complete set of 4. They for some reason switched out the wheels on the rear that matched the extras I brought instead of putting them on front to make a complete set. Also, they mounted a tire in a wheel that had a crack. Dropped 6psi by the time we got home, flat within hours. Their answer is bring it back to have it switched on another wheel I have, but I have to pay again. How's a tire shop not there to make sure the tire is holding? Couldn't find a spray bottle and some soap and water? I suggest anyone reading to go across the street to etd

This establishment doesn't have the most welcoming environment. The employees are standoffish when…read moreasked questions and their prices are definitely on the high side. Didn't spend much time in there and I certainly won't be going back. RJ

Although I found out myself how dedicated Mike Lucas, owner, is to his public following, I could…read morenot have agreed more with those individuals ahead of me in the surveys listed. Unable to place a new licence plate on my car with all 4 screws, I had wandered about looking for screws and help. By chance, I came upon Auto Parts Source and Mike Lucas. Mike stepped from behind the counter and came to look at my licence dilemma. He made a few visits back to the store to look for the right solution. He discovered that it was a manufacturer's defect that left the back plate of the licence holder unable to accept the licence plate. The time he devoted to a stranger had to be noted. It is refreshing to see Mike's interest in his customers challenges. Kudos to Auto Parts Source and to MIKE LUCAS!

Great place. This mom and pop shop has a wide selection and, in the middle of this coronavirus…read morequarantine, did my transaction completely contactless and curbside. Very friendly staff. Will return for sure!!

I showed up in the rain with a light out and had it fixed and was on my way in about 10 minutes…read more Couldn't get the bulb out so that's including the guy behind the counter going outside and helping me . Bought a few things here before and always been easy . 5/5 for sure .

Courteous and professional, never had any problems buying parts from this shop. If they're open…read morethey pick up the phone promptly.

Went in to purchase a new dirt bike, cash. 1. Cant access any of them to get a good look. 2. Not 1…read moreif the sales people asked If we needed help, not 1. So they just lost a sale and more because my buddy was gonna do the same thing in 2weeks. Who runs that place? The parts guys were the only ones to ask if we needed help. So I would get parts from them but never buy a bike there.

Pump the sports cycle was amazing. Everyone's so nice. You called the parts department and they…read moretake their time with you even on the phone and you're not there to help you out. Amazing and the sales people are so nice and great in the shop do amazing work keep up the good work pump the sports center. I'll give you five stars all day.