Fast in response, Professional, easy to understand the 'why' my flooring is uneven…read more This yelp app wants more words before I can be done.

Had Ivan install my LVP in 2022. They did not install any moisture barrier and 2 yrs later they…read morestarted cupping and peeling. I reached out to him and he pretty much told me to kick rocks and dont ever contact him again. Do Not Use This Company !!!

I used DC flooring because they were highly rated but these are obviously fake reviews. They gave…read morean estimate similar to many companies so I went with them. I had them install baseboards, fix a section of my floor, and restain my floors. I went on vacation while they did this. I came back to all the windows in my house and doors left open. Anyone could have came in. The baseboards were not painted, there was dust everywhere, they got stain on many of my cabinets. They did come out to paint the baseboards but got paint on the floor. I paid to have the furniture moved and ended up having to help move in myself. Additionally, the workers that did the actual work were not even from the same company. I doubt that they were even legal. I could get past most of this but one of the repairs only lasted a few months then broke again. When I reached out they gave me the run around, then when they did come out said that my floors were not installed probably, and that was the issue. I asked when they did not disclose this prior to the project they said that they did not know. They refused to repair it and were very rude about it. I have no choice but to report them to the licensing board and go to court to collect damages to repair my floor. Do not use this company.

One of the best vendors I have ever worked with, and I say this as someone who owned and managed…read moreapartment properties for over 10 years and worked with many vendors. David was prompt in providing me with a rough estimate, as I don't trust vendors who can't which indicates their possible lack of experience as they should know how to quote especially if you provide details in your Yelp project profile. I did not have the original vinyl flooring to replace carpeting in my unit's bedrooms, but David put great effort into finding ones what was as close as possible. In any event, David and his partner were able to replace the carpet with the flooring we chose in only 2 and a half days and when we saw the results, we were pleasantly surprised at how well the results were and in addition, though the vinyl was not a 100% match with the rest of the unit, we were pleasantly surprised to find how well it integrated with the rest of the unit and actually made the unit more interesting looking. I will use DC Floors for any flooring needs I have, and I can't recommend them enough!

We're happy with our new floors. It wasn't the smoothest process as it was described to us but we…read moreare happy overall now that the process is over.

Came in with my daughter and was looking for a beige tile. They found an almost perfect match and…read morewere super friendly! Very impressed and will definitely return.

Terrible experience I had problems before with them but…read morenothing like this last time I order 58 yds ( Quick by Shaw) carpet that I should get 3 days later. What I got 3 days later late afternoon was a call from one of the representatives to let me know that the price was wrong and that carpet will take at list 10 to 15 days and that they could give a 6 percent discount. Totally unacceptable. Because I refuse to pay the difference they refund my money ( a invoice is final agreement of price I they didn't honor it) I call the owner Don and he just said to me tell your attorney to give me a call and hang up on me. As result I lost a lot of money because it was a contract with one of my best customers for what I make flooring Distributors totally Responsable. later on I When to an other supplier and find out that they could have that carpet in 3 days because all the books by Shaw with the name of "Quick" were in Los Angeles and it will take 3 days to get . When I talk them what happen they offer me to give me the same price of my invoice from Flooring Distributors. Unfortunately it was to late for me and now I have to take care of my customer at big lost thanks to Flooring Distributors. I don't want nobody to have a but experience like me . In 26 years as flooring contractor I never had a problem like this with any of my suppliers. Says tell your attorney to call us and hang up is not a very pleasing experience for us.

My flooring installer recommended I check out Flooring Distributor before I purchased any carpet…read moreand I am so glad he did! The carpet I ended up buying here was better quality, better stain resistance, and half the price! I was able to pick up samples on my visit there along with a price list. When I decided what I wanted and how much, I called and placed the order over the phone. The carpet they had in the warehouse so it could have been picked up same day but I ordered an upgraded pad they didn't stock so the order wasn't ready for 3 days. Still a great turn time compared to the other places I had shopped, one that was 3-4 weeks out for delivery. Look no further for quality carpet at a phenomenal price!

O. M. G. I just saw one their vans on the 50 freeway with nice graphics and a professional layout,…read moreso I thought that I would call and see what services they offered and what counties they service. When I called the toll free number, a young Latina answered and while pleasant, had NO idea what her company's service area was! She proceeded to place me on hold, to "check with her manager" and after a couple of minutes - came back to the line and said she had spoken to her manager and that she would leave a message for someone to call me back... In disbelief, I reiterated my [very simple] question; "Do you service the El Dorado county area?" She said she didn't know (having JUST spoken with her "manager") and that she'd have to leave a message. Unbelievable. Who hires someone to answer the phones for a service-based business and doesn't train them in the basics of their company and the services they offer? To the owner of this seemingly professional company: Please take the time to train (or re-train) your staff so they can properly and professionally represent the business you have worked so hard to build. Needless to say, I told the young lady, "never mind, I'm not interested." Guess I'll be going to the next flooring company on Yelp who IS interested in my business.

UPDATE: The following day after I made my review somebody reached out to me. I must say the…read morecustomer service and timely responses of this place are phenomenal. Turns out that we had a bit of a miscommunication, and the company took full responsibility for that. They have addressed my issues and have offered to fix them. Also, the owner of the company personally reached out to me to make sure everything was good. I can't tell you how much I appreciate that. Pro floors definitely values their customers and I would definitely give them my business again. Thanks again guys, you rock. This is honestly the most unprofessional company I have ever dealt with. I was so excited to get new floors, I emptied my entire apartment onto my patio, they said they would be here around one. At three I began calling, A bit concerned that they were way past the window, they assured me they were coming. It wasn't until 6 o'clock at night they told me that they were not coming. I had to move all of my belongings back inside of my apartment as I cannot leave them outside on my open patio. They assured me they would come the next day with the manager, buy me some lunch and also give me a gift card for my troubles in addition to moving all of my belongings back outside for me. The manager came the next day, I do not remember his name he apologized, did not give me the gift card I was promised nor the lunch. It was raining that day so they were unable to move my stuff outside as it would get wet, but they assured me they could do the job by just moving my stuff from one side of the room to the other. They did, but did not cover anything, I spent weeks cleaning up sawdust. They also broke one of my picture frames and chipped one of my pots. Terrible experience, I am still waiting on my gift card, and to be compensated for the day of work I missed, And the hotel I had to stay in because I could not sleep in my oapartment. Do yourself a favor, and hire professionals.

I contacted Mike to do a kitchen backsplash. He was quick to call back and schedule a visit for an…read moreestimate. We had a limited window to do the job (certain days, etc) and he was accommodating to our needs. We are so pleased with his work. He is detail oriented, with precision to ensure the pattern was symmetrical etc. He worked very neatly and left the house clean at the end of workday. It's beautiful. I highly recommend him.

I can't say enough positive things about Mike. We are beyond thrilled with how our kitchen…read morebacksplash turned out. From the estimate, to scheduling, to having him come out to complete the project, Mike was responsive and easy to work with. He is extremely knowledgeable about tile and provided helpful recommendations for certain aspects of the project. Mike completed the project quickly and did a great job. I highly recommend him for any tile work you need.

Very good pricing and value. Owner came to the home for the bid. Listen to what we wanted. The…read morecarpet for was able to help us select the correct pad. Click carpet had the complete project done with an a day and a half total project space right around 1200 ft.².

My experience with 916 Floors was exceptional. It began with Julie working with me to choose the…read morecorrect flooring for my needs. Paul came the following morning to provide a quote. Paul was so knowledgeable and I knew from the start that I was making the right decision to go with 916 Floors. The quote was very reasonable. Alex oversaw the installation and the results were fabulous! I highly recommend 916 Floors.

Alex did an outstanding job remodeling our two bathrooms. He was professional, reliable, extremely…read morepersonable, and friendly throughout the entire project. He kept the work area clean, was always available to answer questions, and did a great job problem-solving whenever unexpected issues came up. Most importantly, he worked with us to stay within our budget while still delivering high-quality results. We are extremely happy with the finished product and would highly recommend Alex to anyone looking for a skilled, trustworthy, and customer-focused contractor.

Alejandro and his team did a great job in getting the required work done in a timely manner. He was…read morevery informative in what was getting done and showing me the damage that needed to be fixed. Any future contractor job needed I'll be sure to reach out to Alejandro.