I really wanted to like this place since it's local, but after three visits, I can't recommend it…read more The hovering: Every single time I walked in, staff would immediately start following me around the store. Even after politely saying I was just browsing, they'd continue shadowing me. It felt less like customer service and more like I was being watched for shoplifting. The knife sharpening disaster: Brought in 4 knives on a Saturday. When I greeted the owner, he completely ignored me and just stepped aside for an employee to ring me up. Already awkward. They said the knives would be ready Monday. Showed up Tuesday - not ready. "We'll call you when they're done." By Friday, still no call. Went in to pick them up anyway - no apology, just handed them over. When I got home and tried using them, I realized none of the knives had actually been sharpened. Not one. The pattern: After this experience, I checked their reviews and realized I'm not alone. Multiple people have complained about similar treatment and service issues. Bottom line: Overpriced merchandise, surveillance-style customer service, unreliable work, and zero accountability when they mess up. There are other options in Monterey for kitchen equipment - save yourself the frustration and go somewhere that values your business.

Tried several times to get some help with my food truck. No one ever got back to me. Went in 3x…read moreand called several. Nothing. I wish they would have just said no we can't do that...

I've been shopping Sur La Table, since we discovered them in Seattle, and then enjoyed local stores…read morearound the Bay Area. We've also been fans of Williams Sonoma since the beginning. This store is one of the very few independents that stocks high quality items that the two biggies don't have, and regularlyl Can't walk in without walking out with something. And by the way, to all the reviews of Chef Works listed here, this is an independent store, no connection. Also, be kind about returns. You can see the goods before buying, and shouldn't return anything used for food... it just raises the cost for the store, and the prices for the rest of us.... please own your choices!

After years of debate, I decided to buy an espresso machine and chose to support a local shop…read moreinstead of ordering online. When I checked their website, a 10% discount popped up, and when I visited the store, a kind employee (perhaps a manager) honored it, which was such a great experience. Two days later, I returned to exchange the machine for a different one and asked if the discount could still apply. The employee helping me didn't bother to find out, and another staff member interrupted with a forced smile and a cold tone. I was surprised, especially since I was upgrading from a $500 to a $700 machine. Instead, I was told I should be grateful for a $2 parking validation. I would have been OK if there was some genuine warmth with their response, but the cold interaction left a bad impression. It used to be one of my favorite kitchen stores, but now that unpleasant moment is what sticks with me.

This is the best restaurant supply store in the bay area for home cooks for both selection and…read moreprice. 1) the home style cuisinart food processors have small motors. They aren't designed for making baby food, almond butter from almonds or grinding frozen meat into paste for making cha lua or hotdogs. Can smell the burning electric motor smell from home appliances. This smell is toxic and emits cancer causing chemicals. The commercial appliances here don't have that problem. Costs more but you have equipment which fits the task. 2) The home pizza ovens which are popular require peels to get the pizze in and out of the 800 degree oven. They sell both metal and wood versions. The pizza stones for home ovens are much cheaper here than Amazon because it costs more to ship heavy items and AMZN adjusts the price to reflect that even though shipping is "free". Prices better than online and you can see the quality of the product. They have both 16 and 12 inch sizes for peels, etc.. The newer lower cost electric/gas home pizza ovens are 12. They have bread baking pans and detroit pizza pans in stock! No need to go online to get them. The long handles for pizza peels make them unattractive for shipping. If they are shipped then price is 2x of what you see here. 3) Cutting boards, they have the fancy John Boos wood cutting board considered by many to be the best made to cheaper and lighter bamboo boards and poly ones. All come in larger sizes. Not the smaller sizes sold in costco. Much better variety here. Same comment as above for pizza stones. Cheaper than online because heavy items are expensive to ship. Will never get a sub $50 price for a large cutting board online but you can here. 4) Kitchen utensils, heat proof spatulas, long handled stainless steel soup spoons, slotted spoons; stainless steel serving tongs, thermometers, everthing 1/3 - 1/4 the cost of williams sonoma with more useful design like longer handles for deep stock pots. WS doesn't sell long handled spoons. spatulas, because most home cooks have cheaper small pots and skillets. 5) steamers, they have larger sized bamboo and stainless steel steamers for making dimsum. The Asian markets have a limited selection of steamers and WS or costco will never sell steamers. Designed for Asian cuisine. Steaming much healthier then other forms of cooking. 6) Glassware, they have the larger Picardie, 16oz+ in stock! They don't break. Most RS stores only sell cheaper imitations but they are the same price and the Picardie glasses here and lousy quality. 7) Plastic serverware; they sell larger dimension plastic serving platters; good for parties or home use. The larger ones made of porcelain are too heavy and difficult to store. They only go up to a certain size because of cost. Recently most serverware is more than 100-300 each because of inflation. They see reduced sales because of the increased prices and most places are transitioning to not carrying these higher cost items.

Excellent selection and friendly knowledgeable service. I have shopped here several times. Home…read moreCook

Nice place very clean. You can find anything you want kitchen stuff decoration stuff for your…read morebeddings you name it.

This place sells all types of kitchen supplies, including pots, pans, dishware among other stuff. I…read moredid make a purchase here and I'm satisfied with what I bought. This location used to be a smart and final and I'm not quite sure when they became kitchen plus. Service was unremarkable. As far as prices go, this place offers better prices than other stores that sell similar products.

If you like high-end kitchenware, you have got to check the store out…read more It was quite the learning experience for me, I had no idea Zwillings owned so many high-end companies Zwilling Henckels Miyabi BSF Demeyere Staub Fontignac Ballarini I came away very impressed.That is a hard hitting lineup. The sales were very exciting. First there was a storewide 20% off sale. And then some of the individual pieces had some pretty impressive reductions. However, remember this is an outlet store. I found some of the most heavily discounted equipment had cosmetic flaws. On the other hand, I went to the Le Creuset store two decades ago and got myself a Dutch oven which had a cosmetic flaw, and that thing has been working great the whole time. But before you go to town, check to see if the warranty is in effect. It's kind of pity that my kitchen is so well stocked with equipment. Between the discounts and the excellent selection, I would been in deep trouble with this store several decades ago. While it's easy to focus on the knives and the cookware there is a lot more to the store. They carry an incredible number of small kitchen accessories that can solve common problems. The expert and friendly sales person showed me a really nice magnetic bar, which can be used to mount knives in otherwise wasted spaces in the kitchen. Unfortunately, for the sales person, I already had one of these. But I can definitely testify that this is an incredibly useful device. Some people complain that magnetic bars ruin your knives. But you have to know the trick to using them. Basically you have to kind of peel the knife off the magnetic bar and this prevents scratching and other minor damage. Also, if your knives are looking scratched, there is a whetstone with an incredibly fine grit that will put a mirror polish on your knives. Scratches are not the disaster you think they are. So stop feeling bad about all your kitchen problems and go to this store which has more solutions than you realize. Remember to bring your knives if you need them sharpened.

After having an amazing shopping experience with Samy on Thursday, I called the store at 6pm and…read morehad a question regarding the Miyabi slicer knife. At first I thought it was Samy that answered the phone because the person sounded pleasant and patient; found out it was different employee named Annemarie. She must've answered about 10 questions I had, and each time she had a detailed answer and made suggestions and recommendations regarding the Miyabi line, which had great pricing against online retailers and even Costco, which had a roadshow featuring Zwilling products in Elk Grove! Annemarie was pleasant, patient and personable. She made the phone call a damn good pleasant experience. Whoever trained these two exceptional employees outta be commended by their DM! I will be making the 55 min drive for both the great product and exceptional service real soon!

Got a little lost finding this place only to find out it is literally next to the freeway. This…read moreplace is huge and has everything you need from serving plates/bowls to cleaning detergent. Price is very reasonable depending on what you need. The lady who works at the register is very helpful and if you cannot find a specific item in stock but on display she will send someone to the back warehouse to get it. She also gave me a discount since she recognizes me all the time when I go there. Since the place is pretty big, the items on shelves can be messy and dusty from time to time.

Anything restaurant and anything stainless they have. Even if it isn't in stock they will order…read morehand have most of what you need next day. Been shopping here for about 5 years and haven't had the need to find anyone else because their prices are right and service is quick.

We drove over to check out their Le Creuset options and found their store to be a true dumping…read moreground. There was no consistency in arrangements with many brands spread out over half the store. Many items matched what was currently in store, so my close guess would be that they carry seconds or minimally damaged/returned items. The few Le Creuset they did have were mainly in dirt brown and cerise, items that could be found online for the same price or lower. The service wasn't helpful or friendly and the store felt more like a Goodwill than the higher quality I was used to with Williams Sonoma. The final straw came when our items were rang up as the final sale price wasn't clear on the screen and didn't match the percentage listed on the shelf. Overall, there was nothing positive about this store so we never plan to return.

It's so great to have this location in town. There are such great deals to be had and it's just fun…read moreto look through and see what they have - treasure hunt - especially their seasonal items. All the sales attendants have been very nice. Often I'm finding items that are still on sale on their main site. My recent find was a stone mortar and pestle that was 40% off. It's such a beautiful piece - an "own it for life" quality item - and thanks to WS outlet the value was great. I do give 4/5 stars due to the "no returns" policy. There have been occasions where here I passed on a purchase because I didn't feel confident enough. First force you to be very intentional and give the item a good once over. Other "buy it for life" items I've purchased have been a roasting pan, Thanksgiving and X-mas linens, and martini glasses.

Econ World Trading is a supplies store where you can buy things to run your business. This place…read moredoes have at least some items that you need, but is lacking a lot of materials people need especially for their bigger businesses. Might need to go to another warehouse for more options. It's a small warehouse. If you're only going to get a few items here, then this place is enough for you to get by. If you need more supplies than what they have now, I suggest going to Costco Business Center or Jetro Cash and Carry.

Econ World Trading is a restaurant supply warehouse. Lots of equipment and utensils for the…read morerestaurants are available here. But not everything! Econ World Trading does not carry some of the items I expected. The lady at the front counter is super friendly! She is willing to help if you have any questions. She has a smiley face all the time. We have a good experience at Econ World Trading even if we can't find the items we wanted.