Other than being a little rushed with ordering entrees.....june was literally the best server :) so kind the food was amazing! I absolutely recommend the deviled eggs and the steak and frites also, the manager was sweet and attentive with every guest! read more

Food was delicious. Service was impeccable. Highly recommend visiting and will definitely be back!

One of the most elegant designed and decorated restaurants I've been to. The outdoor area is a perfect place to have drinks with friends. We had drinks and apps. Drinks are expensive but worth it. We had the biscuits, calamari and chicken meat balls. Calamari and biscuits were incredible. Highly recommend. read more

My boyfriend and I went here for date night Saturday. I worked in the restaurant industry, including management, for 8+ years so I was expecting some kinks/long waits and that wouldn't have bothered me. However, this place blew me awaaaay. For our 5:45 res I'd made a note that we'd like a patio table (knowing it's not guaranteed) and we waited about 15mins at the bar until we were seated. The view was absolutely gorgeous! We ordered the wagyu carpaccio, pan chicken, ribs, and key lime pie and everything was incredible. Portions were so big we both had enough for lunch the next day. Our waitress Mariah was great and attentive, we'll be asking for her next time. read more

Not the most welcoming staff... By a long shot. Decided to spend my money elsewhere as I got the impression that they rather I do that anyway. Came in at 3:30 PM on a Monday afternoon to a virtually empty place. Asked to make a reservation for 4:30 PM and the hostess coldly told me that they were no longer accepting reservations and that I'd need to walk back over at that time. "No, we can't guarantee you'll get a table..." I'm thinking, "NO ONE IS HERE! But, ok..." Against my better judgment, I circled back an hr later and the hostess tells me that I can't sit at one of the many vacant seats with a view of the waterfall. I tell her that I'm only a party of 1 and won't be long. She has to get her manager to approve, he tells her to seat me at a table with a view of the awning/siding. I've been a hostess in a big city with lines out of the door. My treatment here was unnecessary and ridiculous. read more

I really don't know where to begin . I'll start with the lovely woman that was so accommodating with my reservation... Fernanda. She went out of her way to eradicate a problem with online reservations and graciously fit us in to a crowded schedule. Our server, Destiny, changed our seats willingly to give us a better view; gave us plenty of time and was knowledgeable as well as prompt and courteous. Then we had the pleasure of chatting with the floor manager, Christians, who was not intrusive but sought assurance that we were satisfied with our experience. He has a solid future in this business . We loved the menu because it is not pretentious but interesting. Price points were good and everything was just delicious. Needless to say the ambiance was over the top and we were graced with a show from "Chagrin Falls" on Labor Day that was reminiscent of "Niagara" . Thank you for a delightful experience. We will return many times . read more

We had dinner on friday, April 9,2021. We were originally seated on the patio but moved to a table inside beacuse it was less crowded. We had great drinks and the food was superb! However, after the order was Placed, we didnt see our waitress. We were served but she was no where to be found. After an hour of asking other servers, waiters, and the hostess for help, we found the manager. He apologized for the inconvenience and then comped the entire dinner for us! We were speechless and told him it wasnt necessary but he insisted. Not only Great Food but Great manager! We have told all our friends and plan on being back frequently!!! read more

My first time to 17 River Grille. Met for dinner with a dear friend. It was wonderful. The evening was very pleasant so the windows on all sides were open. Sat at a high top by an open window. Interior decor was very attractive and the place was hopping. Appeared to be a popular place for celebrations. Took advantage of Happy Hour pricing on wine for $5 a glass. The waiter was perfect - attentive but not pushy. He was very patient with us chatting away and catching up. I had Steak & Frites, perfectly cooked medium rare, lovely bearnaise plus a lightly dressed arugula salad. My friend had a generous portion of firecracker shrimp, even though it was an appetizer, and a salad. We shared a honey butter biscuit. The menu was thoughtfully curated. Something for every taste with a concentration of perfecting everything they offer. There is a lot more I want to try. Definitely will go back. read more

Nice patio with heaters to enjoy eating outside during this crazy time. Friendly service and decent food. They are adding a roof to their rear patio for customers to enjoy the view of the falls. read more

I am visiting from out of town-- albeit I grew up in Pepper Pike--to take my mother out for her 70th birthday. She wanted to go to 17 River Grille...so that's where we went it. My wife and baby stayed home and I brought my 3 year old son on this trip, so we could do something special for my Mom...and she could enjoy dinner with her grandson. Our server Ricky (Richard) was fantastic. He made sure that our meal was paced properly, and was tuned in to the short attention span of a 3 year old. It was excellent service. Not to mention that, but the food was also superb...and my 3 year old said it was the best lobster bisque ever (and he's a lobster bisque snob...for 3). It really was a special evening all around. I look forward to returning next time I'm in town and bringing my wife as it really is the perfect venue for an romantic evening out. read more

This place is terrible it was okay I was there this weekend there was lipstick on my glass then there was wet food stuck to the saucers that we're brought out our food was cold read more

I don't leave reviews often. And, let's face it: Chagrin is full of mediocre restaurants because we support who is here and they are rarely have to strive above "meh". 17 River, during happy hour, leaves some to be desired: fair appetizers but good service. Just finished dinner, however, for the first time in the establishment and it was fantastic! Finally...a chef who knows how to season food. Why are people so cautious with flavor?! Not here. Not tonight. Simply delicious! And Sherry, our server, was very sweet! Come here. Sit down for a proper meal and realize what you have been missing. Will be back! read more

Long wait for drinks at the outside tables. Multiple people came up to the bar and stood between my friend and I, like 12 inches from my face, to inquire about getting service. Was very annoying. Tina bowl was not good. Had unbelievably small pieces of tuna that were way over spiced. Could not taste the tuna at all just the undesirable hot spices, pretty much inedible tuna. For $17+tax+tip, that's basically a $20 bowl of rice! We had both Sushi rolls, they were excellent. We also had the calamari, again, excellent but small portions. The house Chardonnay was nice but a bit expensive for a house pour. All in all, not a bad place but they need to work out the common opening kinks. Their one saving grace is Dave the bartender, he's a top notch professional and made every attempt to satisfy us. They are lucky to have him. read more

The location is out of the world, but they really need to work on their food. We have come 3 times, and each time at the end of the meal, we say we will never come back. But then few months later, we decide to give them another chance, due to the great location. But u can not charge 17$ for the signature burger, and the meat is clearly a pre frozen burger (they don't even give u the option to choose the meat temperature) we ordered once the steak, medium, and turns out well done and clearly reheated (cold in the middle). read more

Went with a friend one evening. We had been here numerous times when it was Jekyll's. It was just a night of a couple of drinks but I decided to get something to eat. I got streamed broccoli and French onion soup. I almost got the asparagus but chose the broccoli because of the mascarpone butter it comes with. Or was supposed to come with. Mine had literally nothing. The sole reason for my ordering it was omitted. The French onion soup was fine. Nothing to order again. I've made this myself and mine was better. Personally, I think the bread should come on the side so it's not just a bunch of mush under the cheese but that's my preference. Also, when it's mush you can't push it aside. The temperature of the soup was not hot, just warm. This meant that I had a rough time cutting through the cheese that was not melted but already solidified again. I actually told my friend that they should serve this soup with cuticle scissors in order to cut the cheese. Bartender was nice. Friendly. Attentive. Food made my rating go down. Whatever. Lesson learned. read more

The setting was great with a beautiful window view of the water fall. My server Sherri was amazing. She gave great advice on drinks and dishes and kept great energy. Please acknowledge her for her hard work, she deserves it!! read more

Great views along the river. Overpriced in my Opinion and quality of food did not support prices. I had the 8oz filet and mashed potatoes. Steak was cooked properly to medium however it lacked any flavor and was very bland. Mashed potatoes were somewhat cold and stuck together. They ran out of decaf coffee due to a late shipment which can happen, but there are solutions to this to avoid being out. (Buy some at the Starbucks next door) Growing pains maybe, but not impressed to return. read more

The service was poor and food was truly mediocre...Expected much better given its price point and its location. Perhaps, over time things will improve. Wait for the kinks to be worked out...then give it a try. read more

We had high hopes for this place but our waitress was not friendly. I suggest she find a new career. Waited forever for her to take our order and it was a Monday evening! Drinks took 15 minutes. Go to M italia as they treat you way better! read more

Came with my family.. we were a party of 8 Hunter was our server! She's exceptionally kind & took care of us in a timely manner! Would ask for her! read more

Our experience was a disappointment. We treated my father-in-law to a big family dinner celebration, and the entire evening was hit or miss. We had to ask about the specials, and the waiter told us what he thought they were and how they were usually prepared. We actually had to ask him to confirm instead of guessing, and his response to the question about the price of the specials was to tell us "it was market price." Seriously? Train your staff to know the details of the specials and the associated prices. Two people ordered the halibut special, which was supposed to be pan fried. It arrived steamed, clearly never having touched a hot surface, dried out and had no flavor. On the hand, the firecracker shrimp and calamari appetizers were perfectly cooked and had great flavor. The Caesar salad dressing had very little flavor and was the consistency of mayonnaise; however, the person who asked for salmon topper for a salad said it was cooked perfectly medium, as requested, and was seasoned very well. The French onion soup was okay but nothing to write home about. The wine ordered was all very good and the 2 mixed drinks off the menu were made very well, so the bartenders seem to be on the ball. Given the overall experience for the cost, we won't be recommending this place or returning. read more

It is clear that the big draw of this restaurant (as in the past) is the view of the falls. Once you're past that, the food is very mediocre and way too pricey for the quality. I've been there twice and both times were just so-so. A tip...don't order the lobster bisque. It is of poor quality and has no lobster taste whatsoever. read more

I have eaten at this location on the Chagrin River in many incarnations over the years and the location has always been fantastic. The food has varied, however, in the quality, presentation and the service. Now, however, it is better than it has ever been. Our group of four enjoyed the excellent sushi to start and then fantastic steaks, Parmesan chicken and bone in pork chops. Everything was great and the service by the wonderful Skylar, was excellent. We will certainly be back soon and we are grateful to have some place nearby to enjoy a wonderful meal at great prices. read more

We made reservation for a very special occasion with our family at what was once our favorite restaurant in Chagrin Falls! However, our experience was a nightmare!! we waited 45 minutes for out food, we were all served except for my sister. My son in law, who is diabetic, food had to go back to the kitchen because the steak was not made as ordered. He had to wait another 45 mins!! We had to track down the manager twice, he finally came to the table with nothing but excuses and promised that it would be right out. Did not offer combination or even an appetizer to prevent my brother in law from experience a terrible headache!! The manager put all the responsibility on the poor waitress! it was so surreal!! we were so disappointed in the lack of professionalism and concern. Needless t to say it was the worst experience we had in a restaurant and of course we missed the movie and it just but damper on our celebration. At the very end of the dinner he gave my son-in-law a $50 gift certificate to the restaurant instead of not charging him for his meal. We have absolutely no use for that gift certificate because we will never return to what was once our favorite restaurant again. read more

One of our favorites. Great variety Cooked the way you request and excellent service. Plus a great view of the falls. Always something new and yummy on the menu. Be sure to make reservations as they do get crowded. Oh and valet parking, a must for anyone with mobility issues like me. read more

We attended 17 River Grille for a 30th birthday dinner on 9/2/21 at 7p. We were a group of 10 and were sat at two completely different tables despite numerous attempts of trying to work something out with the manager Tony, whom was very unprofessional in his approach on handling our party. Tony lied and told our party that was the only way we could be sat despite us making a 7p reservation ahead of time and that there were 8p reservations that were also needed to be sat coming soon. These parties never existed and were never sat. The section that we suggested we sit at remained vacant the entire time of our reservation. Once again, I brought it to Tony's attention of how unhappy we were with our parties placement with zero acknowledgment or apology. Our server was excellent and also tried to see if she could try to help us get sat at a table that better accommodated for our party size properly but she too had no success with Tony. I couldn't help but feel as though that because we were an African group celebrating that we were treated as such with little to no respect by the management team. This encounter completely ruined our 1st experience at your restaurant and our special moment. I wanted to reach out to your organization because of how much resistance we met when it came to accommodating our group. Lastly, we witnessed a party that arrived at 9 PM not being happy with where they were seated ( the space we wanted to sit) initially and special accommodations were made to make sure that they were made happy by moving tables together to seat the party size. This was extremely noticeable by both the other staff members and my party. It is still unclear as to why this group wishes were accommodated for and my group was not. read more

I've been to 17 River Grille numerous times and never had any complaints . Last Sunday I decided to treat my husband to lunch. We were seated with no problem. Once we were seated we had to wait 15 minutes for water. My husband requested sparkling water and we ordered our cocktails . Another 15 minutes went by. I had to waive the waiter down to check on our drinks . Finally drinks came but no sparkling water . Which I had to request again . We had questions regarding the fish of the day the waiter asked to chief and came back with Teriyaki Salmon . Great my favorite ! I will have the salmon and husband got a burger.After another 15 minutes the waiter came back and said the chef changed the fish of the day to Trout., Ok fine at this time we just wanted yo eat . After sitting for 30 min with water down drinks. Food finally arrived my husband took one bite of his burger and was very disappointed . Over cooked and bun was hard. At this time he fed up . We asked for our check explained our concerns with our waiter and left. There was no apology No fixing the issues we were given our check and we left very disappointed . read more

2 points for the view. In other areas food is unseasoned, servers are inexperienced, and prices are high. So, if you are willing to pay for a view you can get for free that's your prerogative. I was there a month ago and notified the manager of my sub-par experience and never got a reply. read more

Epic fail if I ever did see it 1.5 hour wait for Lake Walleye and Fries. To be honest I asked to switch servers because the original one could not keep her hands from touching her face mask or hair then those same hand touched my plate . She stated she put in our order before I asked for a different server. To be racially insensitive on top of things the restaurant sent over a African American server thinking this would be a better fit for us I guess. The problem though was about sanitary measures not race which does not matter to me and I am of mixed race! Upon observation tickets were being thrown on top of food then additional servers without gloves touching those same tickets laying them down on the table next to the same meals. Servers were bussing tables then serving no hand washing. It's not even June 2nd for no restrictions and sanitary measures are non existent here. One server took the time to dust his apron off over some poor customers meal. Servers taking their masks off , rubbing faces and noses then touching food to take to customers and speaking over food spit does fly. There was no sanitizing in site, after sitting I called the host stand to ask for the check for biscuits since we had not eaten, she said she would call for a manager. Only then was I told it was on its way and it was boxed to go. After finally getting their attention there was no resolution but dessert was offered. What was the point of 1.5 hrs to go may have been 30 minutes. Not one time did anyone check on the table even the new server who stated she had only been there a week and only when she saw the food finally come did she speak again. She did lie though I did ask for no salt fries she said she would tell the cook. So if she did so she would have discovered our order was not in as she told us later but blamed our original server. If I ever eat here again definitely would be to go at least only two sets of hands would touch the food instead of everyone who works at the restaurant. This was an absolutely horrible experience. However I likely may never go back. read more

The location can't be beat! It is right on the river over looking the falls. I had the filet mignon and it was superb. Staff was upbeat and friendly. This is definitely a place I will eat at again! read more

This may be our favorite Cleveland restaurant. The food is really good. Start with the heavenly biscuits! We can recommend the lemon parmesan chicken, steak & frites, any of the burgers. The Thai Steak Noodle salad is also very good. Excellent bar and wine options. You cannot beat the location. If the lower level is open its amazing next to the falls. read more

Amazing food- great atmosphere! Staff was very attentive. We were seated in the lower level- which was not as desirable as main level. We will request main level going forward. Salmon was fantastic- fries were a kind of weird side with salmon- but other than than everything was perfect! read more

Had a company dinner so the menu was limited. Ordered the sirloin steak medium rare. It came out medium well, the potatoes and broccoli were raw. Only thing good was the salad read more

I can't believe they overcooked my steak AGAIN!! For the past times I went to 17, I have ordered one of their steaks, either the steak and frittes or the strip. And for the past 5 times they have overcooked it. I order it medium rare, and it comes out medium well to well done every time. I never usually complain because normally I am too hungry and just eat it overcooked, but I've had enough. I let my waitress know about this and I ended up getting my meal comped, but I had to ask for it off the bill. I couldn't get a new one cooked either because it would've taken way too long. Why do these chefs not know their meat temperatures??? read more

Don't expect great food coming here. I think the best thing they offer are the view (even though only visible from some tables not all), appetizers, and drinks. Entrees my friend and I got were very mediocre, barely seasoned, and just not good (rainbow trout and lemon Parmesan chicken). The sushi I got was good but I thought overpriced. It was very small portioned for $14. The service I got was good and I was impressed by everything except the entrees and that I couldn't see the waterfall from my table but I would def come back and maybe try a burger? That's pretty hard to mess up :) read more

Food is pretty good and service is better every time i go. They are almost there! The view is mostly what sticks out

Perfect setting on the patio looking at the Falls. Safely distanced with outdoor air circulation. Start off with corn muffins in a cast iron skillet. Coat them with honey butter -divine. Lake Erie walleye breaded and fried was crunchy on the outside and moist and tender on the inside. Scallops cooked perfectly with colorful, tasty couscous The specialty drinks add to the ambiance. Service was attentive. Shout out to manager Christiane Antonio for getting us in without reservations on a Friday night! A dining experience not to be missed. read more

Absolutely stunning views. Great costumer service, very friendly stuff thats super helpful. Clean and nicely decorated. Selection of drinks was really good. I had deep red juice to break my fast amd it was delicious. We had calamari that were just perfect and salads that were delicious. Will be back for sure:) read more

Very good food! Everyone loved what they ordered. I ordered the Thai steak salad and it was very tasty! My daughter ordered the Lemon Parmesan chicken and it was very good. read more

Obviously one of the best views in Cleveland. However, we purchased $100 bottle of wine and received the cheapest wine glasses on the market - might have well been plastic. Piece of trout was flat as a piece of paper and over salted. More salt on my trout than my husband's French fries. Meatball appetizer was fantastic. Way over priced for cheap glasses, slow service and over salted meal. read more