I will say this- everyone has an off day. Unfortunately I experienced this company's.
I did a little research.. there are quite a few companies that do this work, but 2 had the best reviews- 1day wall was one of them. I got along great with Vincent over the phone. I explained my situation fairly thoroughly.. that I wanted this to be done on the dl.. my building can be picky. I've been here forever- anywho! Vincent totally understood the situation.. said it was no problem... And he quoted slightly lower than the other very nice guy who was as highly rated. So I hired 1day.
Through our communication, I him I have a tiny elevator.. the stairwell would probably work best- but use either. He explained the guys would come in, make sure of the measurements (although in my initial conversation with Vincent I told him how big the walls needed to be, but I'm sure they have to confirm it), then bring up the materials.
Now it's day of:
set the mood- its pissing rain outside
The guys show up right on time (1 star) and they were very nice, cool guys (1 star). I really liked them. They come up and measure to confirm what I said.. We figured out the door etc, etc.. then they tell me because it's raining they can't cut the materials on the truck (a- no one told me about this step.. I don't build rooms for a living so I had no idea when material cutting would happen.. since it wasn't mentioned and I gave dimensions I thought we were set).. here's where things began to unravel: they said they needed to cut in my "lobby".. my lobby is 6ftx4ft with stairwells leading to the FRONT door of my building. That is the opposite of the stealth mission I had requested. AND- if I wasn't worried about keeping it on the down low, then it would have been a giant fire hazard. That was the only solution offered. Cut it the "lobby" or reschedule.. um- reschedule. I call Vincent. He says he's gonna take care of me etc.. we'll work it out for the next day. It's 10:30am at this point. Btw- the guys told me vincent never told them I had a tiny elevator or that this was to be done as discreetly as possible. 2 VERY big details that I communicated in writing. I'm starting to feel like maybe they're not that thorough.. but vincent reassures me they will take care of everything and st this point I do feel confident they will
I contact him at 2:30... he's says he hasn't forgotten me.. he's watching the weather.. I'm thinking this should be a lot easier now that my place is measured and verified and materials can be cut SOMEWHERE other than my lobby and doing the next day is easy- peasy.. nope. Vincent is checking with the guy if he can cut inside of the truck?? . Apparently the ONLY place they cut materials is in there truck... Or your building's lobby. Strange. It bothers me a tad I had to check in with him after all the information he didn't communicate to me or the technicians, but I kinda brush it off..... ANYWHOOZLE!
Ok- fast forward to 6:30 (it's STILL pissing rain outside)
I contact vincent AGAIN.. he then lets me know they can't do it tomorrow. Mind you, I've blocked time out of my schedule and I'm fitting this in amongst a lot of other events. Plus! I'm chasing him for information, instead of him reaching out to communicate with me after mishandling this morning.. So that sucks! At this point I'm feeling like they are unprofessional.. and I'm bummed! In a text exchange vincent told me the guys "could have cut the materials inside and you would have had walls already- your choice" what the what?? A) that sounded snarky.. and B) Where inside?? My non existent lobby? It would have blocked every door... not to mention OPPOSITE OF STEALTH! Lol.. and SMH! And if he meant they could cut inside my apartment, that was NEVER offered or mentioned.. otherwise I would have said yes.. as long as my place doing look like construction bomb went off.
So- this is a cautionary tale. Everyone has an off day. This definitely was theirs. My job had a couple of little, but important obstacles (which building in ny doesn't??) but I will say- The other star of my rating does go to vincent. I do like him.. he's very cool and easy to chat with.. but unfortunately a little light with the details and communication. read more