Had my vehicle for weeks and did not complete the repair. Terrible customer service. I paid to have…read moremy vehicle towed to another shop to complete the repair. Owner drives an electric car and is clueless in addition to being incredible rude.

I needed an inspection for car insurance. I was hesitant to try them at first due to a few bad…read moreexperiences with the prior owner several years ago, but I walked away delighted! The front desk person was very professional and friendly. Ron Patel, the owner, worked with me to understand what was needed. I was able to get in the very next morning. The waiting area had everything I needed to be productive during the wait. I was able to get to know Ron during part of the time and was very impressed with his friendly manner, knowledge and experience. I highly recommend them to anyone needed help with their vehicles.

Thank you Hans for your work fixing my clutch on my 2001 Passat!…read more When you referred me to get my shocks done, I apologize for making you sound bad, w/my online review! I ended up getting a bad shock and it went away with time...a long time! I will still refer your business because of my sincere gratitude of taking care of my clutch! Family business' are AWESOME! THANK YOU for your honesty and the value I was able to take with me!

I live across the street from this shop... pulled out of my garage and realized my tire was flat…read more These guys were so nice to put my spare on for me so I could be on my way without waiting half a day for AAA. They also gave me a good recommendation for a tire place nearby. Thanks again!

Due to a series of unfortunate events (and a self-inflicted problem) an electrical circuit short…read moretook out the remote lock, dome lights and clock light on my Sienna. I called Precision Tune and Melissa was able to give me an appointment that afternoon. When I brought my van in, I explained what had happened. Melissa listened to my tale of woe, reassured me and assigned Kenisha (Ken) to the job. It turned out to be a real puzzle. Ken kept troubleshooting and found the solution. The needed fuse was delivered and installed and all functions were restored. Thanks to Melisssa and Kenisha for not giving up. It was such a relief. I will be returning my van to Precision Tune when I receive the parts to replace the item that started all this.

Stay clear and far away from this place! They did a horrible job on my brakes and come to find out,…read morethey scammed me and said they were using Volvo parts - which they did not. Charged me for Volvo parts but used cheap parts instead and I just had to have my front brakes replaced by another place 1 year later! Since when do brakes need to be replaced on a yearly basis? Sad thing is, I tried to go back to this place and they denied the noise and problem even though I was within the warranty window. There is no way brakes should have to be replaced yearly - cheaps parts we're used and the job was done poorly.

Bob Langholz is honest and upfront. He will tell you the…read moretruth about your vehicle, Prices are fair too. My 2004 Ford F350 was stolen, when I got it back I needed to have the door locks and ignition replaced. Along with some other things. Totally trust this shop!

Overcharged and do not do right diagnostics was charged almost $400 to simply reset a computer when…read moreI needed a high pressure fuel pump reaplaced

AC recharge. Fit me in with no appointment. Great service and super friendly. Jeff was very helpful…read moreand shop is professional and super clean!

I got work done here for a water pump replacement for my vehicle and after spending 4500+ dollars…read morefor miscellaneous repairs including to rethread a lug nut on my wheel I now have more issues with the vehicle than I began with. Unprofessional service when I called back to ask them to take a look after receiving the vehicle back. I would not trust this place for more than basic repairs.

Been bringing cars to these folks for over a decade. They do fast dependable work and unlike many…read moreother auto repair spots around town. Are reasonably priced and communicate better than most regarding status of repairs, estimates etc. I don't review auto shops but after them helping me keep three vehicles safely on the road, I felt the need to say something positive.

DO NOT GO HERE! Got my breaks done here, on one of my…read morebreaks they didn't tighten the bolts all the way that keep the break on the tire. It started to fall off while I was on the freeway and I was almost in a bad accident because of it! Sloppy job almost got me killed. Go somewhere else especially for repair work. Also it cost a fortune.

Unfortunately, I have to update my review. I've been bringing my truck here for a few years. I've…read morehad some issues, but Kern tried to make it right. I still am missing the cap for my mirror that they lost. They charged me approximately $200 to fix the wiring on my power mirror, when a brand new one was the same price. I brought my diesel truck back recently for an oil and fuel filter change. Further, I had a wheel bearing going bad and asked them to check that. When I picked up my truck the bill was over $300 for oil and fuel filter. Granted the fuel filter is $50 wholesale, they charged me $200 to change it. Then they told me they couldn't replicate the wheel bearing noise, so no charge for diagnostic. They told me I could use an emergency brake cable. I bit my tongue and left. I then got an email from them stating I needed a $4000 front differential. Ludicrous. I didn't want to do the work myself, but I did. It needed front wheel bearings (which was obvious from driving the truck). I did the bearings which were in bad shape and replaced the brakes and rotors. Front fixed. Then to address the emergency brake cable, I moved to the rear wheels and replaced bearings, backing plates, brakes, and rotors. I've attached a picture of what they looked like. If I had been someone without mechanical knowledge I would have walked out with a new 4000$ differential that didn't need to be replaced, and a new e-brake cable. The wheel bearing would have still been squealing and the rear brakes falling apart. I'm still in awe. How would you know the front differential was bad when you hadn't even engaged 4-wheel drive? They did vacuum my floorboard and leave me a bottle of water. Didn't want to write this review, but felt compelled.

I'm typically the type of person that reads reviews and never writes them..... but this time I have…read moreto. Do not take your car here.. I'm not sure what has transpired in the last 2 yrs with this location. Their techs are either trying to get more money out of you by misdiagnosing your vehicle OR not educated on how to diagnosis a car and customer service. I would suggest checking with another place.

Back in 2015 I had an oil change performed at A1 Auto Service Center on my 2014 Mazda 6. Several…read moreweeks later my oil pressure light came on while driving and my engine sounds were alarming. I took the car to my dealership and they pointed out that the oil filter had likely failed as the oil had leaked out which caused heavy engine damage. I contacted A1 Auto Service Center and was told that since the oil filter was good when I drove away, that it was my problem to deal with. After a LOT of back and forth over weeks and months WIX, A1 Auto Service Center's oil filter supplier, eventually covered the damage to my car. However the approximate $5,000 in rental car charges that I incurred, due to not having a working vehicle for several months, was never recouped. After doing some research into the industry, it turns out shops like A1 Auto Service Center are required to have insurance to cover situations like this and they didn't have it. In the end A1 Auto Service Center put the responsibility on me to pursue their oil filter supplier while they refused to take any responsibility. A reputable shop would have provided a backup vehicle while they took point and got it sorted out. I understand companies being cautious about accepting liability but this should never come at the expense of the customer. I felt helpless as these two companies consistently pointed the finger at each other all while I'm incurring debt in order to secure transportation just so I don't lose my job and ability to provide for my family. The way the owner/manager conducted himself towards me was disgraceful, disrespectful, and showed a complete lack of care for my situation as his customer. Everyone I spoke to that was involved in this ordeal had similar things to say him and the way he does business. This is, by far, the worst experience in customer service that I have ever received. That is why I have come back 10 years later to drop this review.

We have been taking our vehicles here for years. They have always been so straightforward, friendly…read moreand realistic about what needed to be done. They really do the best to make it as affordable as possible and get your keys back in your hand! Definitely the best!

I've owned a few Japanese cars over the year and this place was highly recommended. I've gone to…read morethem for a few challenging things. The sunroof on my Infiniti would not close and that was very frustrating and concerning to me, especially living in an area they get so much rain. I took it in first thing in the morning and a couple hours later they were calling to let me know that they had fixed the problem On another occasion, I was clumsy, attempting to change out my standard headlamp bulbs to some high visibility ones. I quickly hit my mechanical threshold, but not before I rendered one of the lights interoperable. Very tight working conditions. I took it into the shop and they called me an hour later saying that it was done. Other than those occasions, I've had some general work done, including oil changes and 30 and 60,000 mile maintenance packages. I have always found them to be courteous, offer a shuttle vehicle back to work and great communication. I highly recommend Greg's Japanese Auto.

I had a very disappointing experience with Greg's Japanese Auto and would not recommend them based…read moreon both the communication and the diagnostic service I received. I brought in my 2004 Honda Odyssey because of an intermittent transmission problem. I explained in detail that the vehicle had occasionally failed to engage properly and appeared to go into limp mode. I also explained that about two months earlier, while driving from California to Washington, the transmission had overheated and pushed fluid out through the dipstick tube. I specifically told them this because there was still old dark transmission fluid residue around the top of the transmission. I left the vehicle with them for approximately a week. During that time, communication was extremely poor. I rarely received updates unless I called them myself. When I did call, I was repeatedly told they would get back to me, but I continued having to follow up to find out what was happening. When I finally picked up the vehicle, I was charged $242.87, including $219.99 for diagnostic time. Their paperwork says the diagnostic service includes a test drive, computer scan, monitoring the data stream, evaluating diagnostic information, and checking applicable technical service bulletins. However, the actual written findings were extremely limited. Their report states that the vehicle was "shifting OK at this time," that the transmission fluid looked clean and the level was OK, and that they found code P0730. It then states that the transmission had "failed internally" and recommends replacing the entire transmission. They quoted me approximately $7,400 for the replacement. When I asked how they determined that the transmission had internally failed, I was simply told it was based on their testing. I was not given any detailed test results showing what specifically established an internal mechanical failure. If I am paying over $200 specifically for a transmission diagnosis before being told I need a $7,400 repair, I expect a clear explanation and documentation showing how that conclusion was reached, especially when their own report says the vehicle was shifting normally during their test drive. Maybe the transmission ultimately does need replacement. That is not my complaint. My complaint is that after leaving my vehicle there for approximately a week, repeatedly having to call for updates, and paying $242.87, I left without a clear explanation of what testing actually proved that the entire transmission needed to be replaced. Between the lack of communication and the lack of detail supporting such an expensive recommendation, I was extremely disappointed with my experience. You're better off going to Firestone down the street, and they're a rip-off, so that goes to show.