I've used them twice this past year, once because my A/C wasn't turning on and once because my heater wasn't working properly and they were able to come out in less than 24 hours. Their team is also very friendly and great at what they do! Highly recommennd! read more

1st Call Heating and Air is the best HVAC company I have dealt with in quite some time!!! Bryan and Michael arrived promptly, cleaned and replaced a part on our furnace and didn't try to sell us additional parts or a new furnace. They made us feel at ease, thoroughly explained everything and didn't try to sell us a yearly service contract or anything else that we didn't need. I am very relieved and I highly recommend 1st Call Heating and Air! read more

It was time to breathe some life into my 15+ year old air conditioner. I called some other Heating and Air Conditioning companies and many wont even give a rough estimate over the phone. When you call 1St Heating and Air the first person you talk to is Steve. Steve is really a great guy to deal with-ethusiastic, honest, and took his time to explain things. I called about my air conditioner but Steve suggested that I also get maintenance on my furnace as well. Thanks Steve! The blower motor was super dusty/dirty and it was close to burning out(it's $500 to replace)-following your advice saved me money avoiding an impending repair bill. I posted a picture of the blower motor on Yelp. Steve was really good to work with-I wish all companies had someone like him. Bill arrived on time and went to work right away on the furnace. Bill took the time to not only clean the furnace(and most importantly the blower motor). But Bill also noticed that the filter was lifting up and added a piece of metal to keep it in place. He took the time to take a photo of the blower motor before and after the cleaning-and explained that a clean blower motor prevents it from burning out and costing $500 to replace. Bill takes the time to look for things and take measures to prevent problems in the future. The next thing Bill and his assistant did was work on the air conditioner. It was too cold to add freon (I will do that latter). But now the central air blows out cold air-before he worked on it it did not. Bill knows a lot about heating and air conditioning and his experience really shows. It's nice that he takes time to prevent problems in the future and takes time to explain things. I really recommend1st Call Heating and Air for anyone needing their air conditioning and heating worked on. read more

1st Call Heating & Air - A dirty furnace motor can burn out! (Thanks for suggesting I get the furnace cleaned Steve! You saved me a future $500 repair bill!). - Heating & Air Conditioning/HVAC Near Me - Lone Tree, Colorado

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Hands down the best customer service experience we've had in a long time. Our heater went out right before what the weathermen are predicting to be a very cold snow storm. We called Bill at 1st Call and left a message. He called us back within 10 minutes and although he couldn't come out because he was already booked, he took the time to diagnose our problem and walk us through a fix on the phone. He was patient and explained things in a calm and kind manner and then told us to let him know if it worked. It did!!! Our house is warming up from a very chilly 57 degrees and thanks to Bill, I won't have to go to bed wearing my parka!!!!! read more

He had to come out twice, cleaned the furnace, seemed like a nice guy but he charged 250 bucks for a cleaning, furnace worked for a couple of weeks, does not work again, called someone else who diagnosed the problem over the phone, new guy said he charges 89 bucks for a cleaning. read more

Furnace stop working this morning. So I went to yelp to find someone that could fix it and had did god work for others. Found 1st call with a lot of great reviews. So I gave them a call in the morning and they gave me an appointment for later in the afternoon. They gave me in the afternoon and said they could be there earlier if that was ok. When they arrive they got right to work fixing my ignition problem. They made sure everything was workig correctly before they left. Will use them again for all my hvac needs. read more

Bill was great! He got to the house an hour after I called, and had everything fixed by that evening. He walked my husband and I through exactly what he was doing, what had gone wrong, and how we could prevent it in the future. Service cost exactly what we were told it would up-front, there were no suprises. Excellent experience! read more

Just great! Had an AC failure and called first thing in the morning. Steve was super friendly and helpful and was able to make time for me in the schedule. Bill was on time, friendly and professional. They were able to get the part and install it this afternoon - even took the time to burn off the cottonwood debris on th read more

These Guys are the best in their Field. The Furnace was making a rattling noise and Bill found the problem and fixed it. I really appreciated when Bill started showing me how the furnace works, he didn't have to. They stand by their work. I will be calling them again! read more

Bill answers his phone promptly and actually returns calls with very competitive bids(like 1/3 of what other outfits were charging on this -4 degree day!). We ended up using somebody else friend of friend deal, but I would call Bill again in a heartbeat. read more

Where to begin! I had originally called them a couple weeks ago for a different issue. They took a look and made some suggestions for me free of charge. More recently I had a pretty significant heating failure making our house pretty much unbearable with the weather as of late. Steve (dispatcher) fit me in that same day. Bill stopped by and immediately recognized the issue. Told me what I needed and to give them a call if I needed them to pick up the part and fix it. Although I ended up going thru my home warranty, as it was an expensive part, Bill and Steve said not to worry about it and refused to take any payment. I will definitely use them in the future. read more

Very prompt to arrive, and had good communication. I like that I'm always talking to Bill. He was out and performed our troubleshooting and has a very comprehensive warranty--better than the company I used previously. Hopefully, I won't need to see him for a long, long time. read more

Same day service. Called prior to arrival with 30-minute heads up. Arrived within given time frame. Clean, professional and fair. Fixed issue and cleaned furnace while onsite. Why can't the rest of the world be like this? Awesome. read more

I have had 1st Call out several times over the last few years to work on various things around my house... AC, furnace, water heaters... you name it. They are the best! They're always very prompt and professional, and Bill takes the time to explain everything to me which I really appreciate. I highly recommend them! read more

Awesome guys, very quick, take credit cards, charged only $150 for a capacitor change. Big mikes was going to charge $460 for a 30 buck part and 30 min labor. Everyone else was in the $250 range. These guys are fair, knowledgeable and really nice to boot. Highly recommend. read more

I had some guy come and look at my furnace in June and he told me it was pillows and earrings well he never showed up to fix it. I called 1st Call and Bill came out and told me it was pulleys and bearings. He didn't have any nitrogen so he told me he had to come back. He was going to another appointment and he would call me. He called me back in about 15 minutes. He was on his way back. He fixed and cleaned the furnace all for $79 what a deal and all this right after having cataract surgery the day before read more

called to get my new Humidifier and ecobee 4 installed. They came the same day and installed it fast and explained how to use it. They are friendly and gave me an honest price. There are a lot of greedy companies out there trying to do this job for unfair amounts so it was very refreshing to deal with 1st call heating and air since they are not only friendly and on time but you know they are giving you an honest price and at the end of the day can feel good about the work done and knowing you didn't get ripped off. read more

Do you know what gets me to trust someone? Well, Bill does. We were having another one of those freaky late April cold snaps where it was actually snowing. So, I cold called (heh!) him at 1st Call after seeing his reviews here. I didn't get a secretary or a subordinate, I got the owner on his cell phone within 3 rings. As a businessman, Bill put my needs before making any kind of sale or service. He talked me through a solution before he even knew my last name or how much I was willing to spend to keep my toddler from turning into a son-cicle. After 15 minutes, it still wasn't working. So, Bill arranged to pick up a part on his way over (low pressure sensor), but it ended up being a burnt out circulating motor. He was back 20 minutes later and before noon, he had the heat running again. And a nicer professional I have never met! He gave me confidence that he was trying to make a solution rather than a buck. I hope I never have to see him again, but if we ever have a crisis again, he'll be the first guy I call. read more

Outstanding. When it comes to your heating and cooling you don't want to mess around, especially when you have a toddler you need to keep comfortable! Bill was fast at getting back to me and even came out the same day to look at my AC that was acting up. He not only discovered the source of my AC woes but explained it all to me and saved me a fortune by diagnosing the fix. Topped off my coolant and guarantees his work for a year! Fast, affordable and friendly. Can't ask for more. He is now my go to guy for AC and Furnace. read more

Bill and Tony installed a new furnace for us. They had the AC running again within 2 hours so I wouldn't sweat upstairs while they continued to hook up the gas etc for heat. They came back the next day when the kids were in school (as to avoid them having to breathe badness) to run the heat in order to burn off some coating and make sure everything was working fine. I also wanted them to install a WIFI, smartphone controllable Ecobee thermostat that has rather extensive wiring diagrams. Bill said that he had never installed this type before (though he had installed Nests). He wanted to make sure he got the wiring right and asked to take the thermostat home over the weekend to consult his buddy. I appreciated that he wanted to make sure he understood the technology instead of just jumping in. Bill and Tony installed the thermostat first thing this morning with no problems. All in all - what a great experience! They are courteous, very approachable, called ahead when they were going to be there. Always showed up on time. After they cleaned up the furnace room it was cleaner than it ever has been. And they take pride in what they do. Oh, and their price was very competitive with the other 2 bids that I got. read more

Bill was awesome. I called yesterday to get an appointment today....not only did he come out and fix my AC quickly and peofessionally, he did it on his personal time as he was originally taking the morning off. I will recommend him to any of my friends who need his services and I recommend him to anyone that wants quick professional service without fear of being ripped off. read more

So, the wife and I are both out on assignments away from home for the last week or so. She comes home and it's pretty cold in the house. The furnace is working, but not really heating. My very first call is to, 1ST Call Heating and Air. Brian and Eric show up promptly, and have the issue resolved in no time flat. The furnace had become pretty dirty over time. The motor had an accumulation of dust etc; and a valve was becoming clogged. BOOM, fixed in less than half and hour for a price that was competitive and reasonable considering they could have told me I needed a new whatcamacallit valve and raped me. These guys are really good, really fair and I will never call another company to work on my HVAC stuff. LOVE IT!! read more

Bill has done great work for me over the years. He knows what he's doing, he's very responsive and priced fairly. He's done furnace and water heater work for me and my clients. I highly recommend him. read more

Bill was very professional and responsive. He was a quick because he knows what he is talking about. He showed me, in detail, what was wrong with my furnace and told me a few things to watch out for to make it last longer. He is an honest guy and fun to talk to. He is very transparent and will answer any questions you have. And his associate, Steve, was also very nice and responded quickly to my initial email inquiry. The team brings long term knowledge as well as being very progressive with technology. I will call them whenever I need furnace repair. read more

Very professional and honest. Very simply explained the problem and sent me SMS pictures of the problem while I was out of town to support the explanation. Thanks for hanging out in my hot attic to fix my AC! read more

We were having issues with our home humidifier. Bill showed up right on time, fixed it immediately, provided information on what he did and how he did it. Provided instructions in the event of future difficulties and all for the price of the service call. He was extremely friendly, knowledgeable and efficient. Highly recommend Bill and 1st Call Heating & Air. read more

If I could rate 1st Call Heating & Air 6 stars I would! The owner Bill is a great guy, and an absolute rock star of his profession. We had an emergency issue with our furnace during the bomb cyclone earlier this year. Bill came out very promptly and remedied the problem at a very reasonable cost for our older furnace. Now more recently, we had an issue with our air conditioning system. Outside unit would come on, but no blower. Bill came by, diagnosed the problem, remedied the situation and everything works great! Even better, there was no charge based on doing business with us previously & he lives relatively close to our residence. Would highly recommend their services for any of you HVAC needs, whether it be repair, or for new systems. Awesome! read more

We called because our heater wasn't turning on. He came the same day. He fixed the heater & was great. He explained everything, and also gave suggestions on how to improve air quality in our house. Will definitely be calling them for any future HVAC needs. read more

These guys are awesome. I called them with my issue and they arrived at my door 30 minutes later. Bill came out and checked my 19 year old furnace that wasn't igniting on first attempt, and sometimes putting out natural gas through my vents without igniting. A bit scary, but he was able to diagnose what the problem was exactly (faulty flame sensor). Since my unit is likely nearing the end of its life, I got a quote on a replacement unit that was a quarter of the price from competitors for when it actually does die. 1st Call will definitely have my future business. read more

I was pretty desperate when I got home and my heat was out (in the middle of January) when I got home from work one day. After trying to trouble shoot as best I could I put in a few calls, not expecting to hear from anyone until the next day. Bill called me back at 8:30 at night and helped me trouble shoot the issue (which was thankfully just a burnt out fan inducer). I had a packed schedule the next day and didn't expect it to get fixed until the day after, Bill insisted and came out at 5:30 the next night and replaced the part in under an hour. He even got the part covered under warranty! As a first time homeowner I'm wary of being taken advantage of (especially at times when I'm super desperate- like when it's 45 degrees INSIDE my house) but he was great and I definitely saved his number in case anything comes up in the future. read more

Bryan came out EARLY, and called before he arrived. He was real nice and explained everything real clearly and gave me tips on how to keep my unit clean and maintained. My ac wasn't able to keep up with days in the mid-80s, and by the time he left my house was cooling quicker than it ever has! As the name states, they will be my first call if I need assistance in the future. Nice job. read more

Showed up on time, gave good honest opinions on what was wrong, did the job quickly and efficiently, charged a fair price, and even gave me some pointers on how to do some regular maintenance myself in the future to save a few bucks. Couldn't have been happier. read more

1st Call is wonderful! We have used them in the past for our heating and AC needs. Bill took a call tonight from us five minutes before they closed. He walked my husband through some things and we were able to troubleshoot our heating issue over the phone! We really appreciate their customer service and attention to their clients. Highly recommend! read more

Absolutely top notch professionalism and service! Diane was wonderful and answered all my questions. Bill, the owner, came out to do the quote for a new AC unit and there is no doubt this man knows what he is doing. Bill and his team not only installed our new AC unit, he also moved the furnace filter for us so we wouldn't have to take the door apart every single time we change it out. We are so thankful that we went with 1st Call. Thank you so much for everything you did for us! read more

1st Call was great, I highly recommend them and will come back to them with any future work I need. Our furnace died on a Saturday during a big cold snap. We called 1st Call based on their high ratings on this and other sites. Diane was extremely nice and helpful and scheduled an appointment for Monday. Drew and Eric were on time for the appointment. They were extremely courteous and got right to work, explaining and showing in detail what they were doing as they diagnosed the problem. They gave us several options and outlined the price and ramifications of each one. When I asked for a "ballpark" price on installing a new system, Drew gave me a number that was less than half of what I had been expecting. After he called back to the company, he confirmed that same amount as their bid - no games, no run-around. We accepted the bid and they were able to come out the next day for the install - very important as the cold snap was still going and we were afraid our pipes would freeze. Drew said he wouldn't be able to be there as he was off that day but we'd been in good hands with one of the company's other installers. The next day, Drew and Eric showed up first thing. Drew explained that the other installer wasn't able to make it, so he changed his plans so we could still get our furnace installed on time - Thanks Drew! Again, he and Eric were super polite and informative as they installed the new system, an Amana high-efficiency furnace. They even moved the gas line to the furnace so it is now out of the way and not a hazard in our basement. The Amana furnace heated the house from 40 to 70 much faster than our previous system. We're extremely grateful to 1st Call for rescuing us from our furnace emergency and for not taking advantage of our predicament but acting with integrity and skill to quickly solve our problem at a far lower cost than we expected. We will continue to call them in the future when we have HVAC issues and highly recommend them! read more

Wouldn't you know that the furnace would stop working on one of the coldest days this year! If you're like me, it's hard to know who to call or trust when something in your house breaks. I called Bill, around 9 A.M. on a Saturday morning and he said he would be at my house by 11:15 A.M. True to his word, he showed up on time! For some, that may not mean much but I think if you can't trust someone to show up on time they are already off to a rocky start in my books. As many other reviewers noted, Bill was very good about talking me through what his troubleshooting procedure was to help find a solution. He paid attention to the details when he was working. I could only imagine how easy it would be for someone to take advantage of me when I have NO knowledge about a furnace. I was also worried about the level of cost that would be associated with the repair/replacement of a furnace. After 45 minutes of narrowing down the problem, Bill concluded that the flame sensor had gone out. In the process of replacing the sensor, he THOROUGHLY cleaned the burners to ensure everything was firing up correctly. Bill was considerate of my time and was able to finish the job quickly. The services rendered were at a reasonable and affordable cost. I couldn't be happier (or warmer). I am very thankful to have found someone as honest, reliable and good at what they do to help me when I was in a pinch. I will be using Bill again if I ever need help in the future. read more

Bill is the real deal. I has having furnace problems and gave him a call based on reviews here. He tried to walk me through fixing it over the phone first to see if it was a simple problem he didn't need to come out and charge me for. After that didn't work he came out two hours later, exactly when he said he would. He walked me through exactly what was wrong and what he was going to do to fix it. He explained what he was doing and the why on each step. 15 minutes later I was up and running. He explained how I could fix it if I had the same issue in the future. He didn't try to sale me any parts or a new furnace. I'm sure there are others as good as him but none better. read more

Called Bill during a July heat wave when the AC couldn't keep the house below 86. Wife and kids could not sleep for days. Talk about grumpy! Bill and Erik squeezed me in their busy schedule, and did an amazing job. Really amazing job. I thought just a recharge would be enough as the other companies did. But Bill went further. He followed his instincts through my entire AC and Furnace. He found multiple small problems that collectively created the big problem. They fixed everything within 90 minutes, and now my AC is stronger than I can remember. Erik was super nice, and kept Bill moving fast with the right tools at the right time. It was like watching surgery. Might need to wear winter coats tonight! Wife and kids will be happier. I highly recommend Bill and Erik. read more

Great! Bill and Erik, installed an AC unit and Humidifier on to my existing furnace. I had called around spoke with others companies and a few others had come out and bid the work before them. They can be hard to schedule but I think this is a sign as to the kind of work they are doing. I can't tell you how happy I am that I did wait and had them bid and then do the work. Don't give into high pressure and fast sale coupons of some of the other guys call Bill and Erik and they will take care of you. read more

Bill literally just left my house and I didn't want to wait to post my review. He is one of the most friendly and honest contractors I have ever hired. I had an issue with my central air and he diagnosed/fixed the problem in under 30 minutes...we talked football for another 30 minutes (unrelated). Not only did he fix my a/c, but he showed me what was wrong and taught me a thing or two about air conditioning. I spoke to Steve this morning who set my appointment and he was extremely helpful and such a nice guy. We set the appointment up for the afternoon and now my house is like a meat locker. Can't say enough good things about this company...if you need an honest, reliable, and friendly company, don't look any further. read more