We recently had our water heater replaced by 1st Call Plumbing, Heating & Air, and overall it was a great experience. Brian Dennis was professional, knowledgeable, and easy to communicate with throughout the process. Our old unit was 17 years old and was unfortunately time to go, the team handled the replacement smoothly. Everything was installed properly, and they took the time to explain what was being done. A few days later, there was a small issue with the expansion tank, but they came back out same day and quickly fixed it under warranty. That level of accountability really stood out and is appreciated. My husband and I would definitely recommend 1st call, Brian Dennis and his team. read more

I have been a longtime customer of 1st Call Plumbing and have always found them to be reasonable, which made my recent experience incredibly disappointing. I called them out for a running toilet downstairs, and the technician quoted me $380 for the repair (minor toilet rebuild) --which is more than the cost of a brand new toilet from Lowe's. A couple of months ago, they fixed a minor chain issue on my upstairs toilet for free (because they realized the issue was so minor), so I was shocked by this quote. The downstairs issue turned out to be just a seal, which is also a very minor fix. I declined the service and ended up doing the repair myself in about five minutes with an $8.99 part. I really only needed the technician to confirm what the issue was. I expected much more reasonable pricing and transparency for the reason of the pricing, and I hope they reconsider their pricing structure for loyal customers. read more

Water was leaking from our upstairs bedroom attic down to our first floor living room ceiling.1st Call came out and after 3-1/2 hours of looking at it and talking about it, gave us two proposals to correct the problem. The first was to replace the supposedly damaged and leaking evaporator coil and drain pan inside the air handling unit at a cost of nearly $7k, with only a 90-day warranty on certain parts and labor. The timing to receive the parts and schedule the installation was undetermined. The second option was to replace the entire air handler and outside condensing unit at a cost of $16.5k. We were told that this equipment was available from their warehouse and work could begin as early as the next day. In either case, they emphatically stated that they would not work with any home insurance company because they would not provide any required pricing breakdowns and they always tended to make them "look bad". It was recommended that we keep the unit turned off until the system was repaired/replaced and that we stay in another part of the house that has a separate unit until then. We contacted another HVAC company to look at the problem. They came out the next day. After an hour they had the unit checked out and determined that there was no air handling unit problem, the evaporator coil was fine. and that we had a plugged-up drain line. They flushed the line out with compressed air, vacuumed it out and had the system back on for less than $500. It has been working perfectly for two weeks now. We had used 1st Call for 2-3 years prior; never again. You can imagine the level of betrayal we experienced. Be cautious of companies that are either incompetent, untrustworthy or just out and out fraudulent. read more

1st call plumbing and ac came after we had some water backing up in the drains. They quickly determined the location of the blockage with a camera (tree roots broke through the piping) and quickly replaced the section. Koby was professional and very knowledgeable. He explained the situation before any work was done, and it was priced fairly. Thank you! read more

The worst HVAC repair company in San Antonio. My AC was not working. Thermostat was set to 75 and it's constantly over 85 in the house. Technician comes out when I'm at work. Only my senior citizen mom is there. Technician says AC is working great and nothing is wrong and then charges us $75. I come home from work and the inside temp is still above 85 degrees and the thermostat is set to 75. I call First Call back and say the AC is still not working. They send the same technician back the next day who then discovers that the thermostat is overheating and needs to be replaced. Strange that a certified HVAC technician did not find the issue on the first visit. He then says that it will be $75 for the diagnosis. I told him I'm not paying that because he missed the issue yesterday and they need to waive the fee. He reluctantly agreed. read more

Excellent service today! Ryan McCleary and his Apprentice were prompt, informative and thorough. I utilized the drain cleaning special advertised on TV. I suspected a clog and they cleared it out. The value for this service was an additional perk. I had an old clean out drain cap that NO OTHER plumbing company (4) could remove, Ryan just took that cap off in less than 5 minutes!!! OMG!!! I felt relieved that they knew exactly what they were doing. They were a GOD SEND. (thank you Jesus) I will continue to use 1st Call for all plumbing, Heating & Air needs. I am setting up another appointment to replace faucets and other work. I will use 1st Call for my Heating and AC needs as well!!! Your first call for plumbing service (AC or Heating), should be to 1st Call!!! read more

When SAWS alerted me to a suspected leak, I called around asking for estimates since I was 90% sure where the leak was. Not only was 1st Call Plumbing the most reasonable quote, they confirmed the could have it repaired before the end of the day. Even better, within 20 minutes of telling them I had picked them, Justin and Apprentice was knocking at my door. Professional and very courteous, they quickly determined what I suspected... a leak in the service line under the Sidewalk. They hopped right to it and got it right as rain before the end of day. They explained the steps they took to prevent a repeat and their work was outstanding. Solid Craftsmanship for sure, almost a shame their work was buried again as it was almost a work of art. Most likely they will be my first Call if I ever need plumbing services again. read more

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Prompt. Courteous. Knowledgeable. Reliable. We've used them for stove repair, new hot water heater, and new office HVAC system.

We had something leaking behind our dishwasher before leaving for a week out of state. They showed up an fixed the leak in short order...a hose had popped off the dishwasher. The morning we were set to fly out, the leak resumed. Our kids kept an eye on the house so they were able to keep up with the dripping with towels. We called 1st call the day we got back and they were out the next day - A Sunday - And fixed the issue once and for all. Turns out it was self-inflicted. I'd changed out our garbage disposal and forgot to punch out the dishwasher punch-out. The pressure from the reverse osmosis system was causing the hose to pop and drip randomly. We've finally found a plumbing company we'll stick with. These guys are amazing. Brandon was great. Thank you for your patience and your diligence. read more

Excellent experience! Initial call was answered immediately and a suitable time frame for the repair was set up. Plumber was on sight and repaired the problem within a very short time. Everyone was courteous, professional, and understanding. I highly recommend this company for any of your plumbing needs. read more

One of the best plumbing experiences we've ever had using First Call. Greg and his son Evan provided outstanding service. Installed a tankless water heater in no time at all. Resolved our hot water issues and answered all of our questions. Greg was able to find a top of the line water heater that fit and met our budget. read more

Yes I need to agree that when we called "1st Call Plumbing & Heating" they came out and were responsive and quick. But after paying them $540 to switch out the turbo 200 capacitor after I was told by the technician Alec that this specific part was over $300 online, I did some research and realized they grossly overcharged me for the turbo 200 capacitor. I could have bought my own online from Amazon or from Home Depot for $70+ dollars. But I was charged $355...robbery in my opinion and shouldn't be legal or allowed...for a company to take advantage of people while their air conditioning is out is wrong in my opinion. That's why I gave them one star, for lying to me about the cost of the turbo capacitor. read more

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More like last call... Tech arrived for scheduled appointment and stated it wasn't warm enough to perform any diagnostics on AC. He rescheduled the appointment for 4:00-7:00PM, but had to reschedule for 7:00-8:00PM and then no-showed and never called. Awful customer service. read more

Jose was amazing!! He took care of everything. Found the problem and got the AC up and running in less than an hour. Then gave helpful advice afterwards as well. read more

The first time I called 1st Call, I discovered (the hard way) that a previous plumber had failed to properly connect the kitchen sink drain to the sink after removing a garbage disposal. I had just gotten out of the hospital, so I do not know when the drain pipes dropped off the sink. But they did, and I unknowingly ran water in the sink until I saw it coming down on the floor through the cabinet and freaked out. It was a Sunday and 1st Call got someone out right away. They reconnected the drains, I dried the cabinets out with some help from a friend, and thankfully this episode was minor. The technicians were courteous and the price was fair. 1st Call has been my first call for plumbing ever since. read more

Chris and Josh responded to a Saturday call 2 hours ahead of the scheduled time and fixed the problem posthaste. Guys were super polite and efficient. We'll diffently call you the next time we have a problem. Thanks! read more

JJ Melchiori from 1st Call Plumbing, Heating & Air was the technician that was dispatched for my Irrigation double check valve replacement. He was extremely knowledgeable and professional during the entire process. After replacing the double check valve, he noticed that my water pressure was low and recommended that I replace the flow regulator. I accepted his recommendation and I'm so glad that I did because my water pressure increased from 40psi to 72psi. My shower in the master bathroom has a new attitude and I love it. JJ also checked my Rheem tankless water heater setup and noticed that the expansion tank was defective and not needed for my setup. He replaced the expansion tank with pressure valve instead and now my system is operating perfectly. Im extremely satisfied with my service today and would highly recommend JJ and 1st Call Plumbing, Heating & Air for all of your needs. They were fast, efficient, customer service oriented. Please call them when you need assistance because you will be impressed. Outstanding job JJ!! read more

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Adding this comment to change my review. The very next day of the original review, the owner called me and apologized for the poor experience. Indicated that the plumber was new, and that this company takes customer service very seriously. In remedying the incident, i was credited $100. I appreciate the gesture of following up and making sure that customers are treated decently, and it shows that this company is and wants to do the right thing. read more

TLancaster Just interested in Trip Charge! Called for HVAC issue (not cooling). Technician diagnosed problem without performing Test(s), but rather was able to provide estimates to replace parts and components to fix the problem. Subsequently, another company successfully diagnosed the problem and was able to get system operational for a minimum cost. In an effort to follow up with 1st Call's Svc Mgr (Joe), all he offered was an apology, nothing more. All said, after my conversation with Joe, I now have some understanding why I received such poor service from their technician. Buyer Beware! read more

Extraordinary service! Worth the $$. Maybe a bit overpriced, but well worth the service I received. Here is my story. Leaking hose bib. Admin/Communication: Called and got through to a person (Sonia) right away. She was very courteous and helpful. She booked an appointment same day. I then received a text later indicating they were ahead of schedule and could come early if I was available. Several texts and calls back and forth with Nick to confirm my schedule and my technicians were on the way. Communication was great. I appreciate that after other companies lack of communication. Service: Travis and Jake came out. Explained the fix, gave me the cost and they were on their way! I asked a lot of questions during the process. Some related to the fix and some unrelated. They helped me locate my ball valve, checked my water pressure and we chatted about meters and such. They were very informative, polite, knowledgeable and super quick! Some may think the service call was expensive. For me it was worth the cost to get it done in a timely manner, by a professional and communicative staff who answered all my questions. I'm very satisfied with 1st Call Plumbing Heating & air. I will consider them again in the future. read more

it was one of those Yelp moments when you know why the plumbing co. you picked to fix/replace a kitchen faucet consistently gets 5 stars for their work. Professionalism. 1ST Call Plumbing did not disappoint. Chris Muha & Tate his assistant showed up to help. 1st off they fixed the problem of the faucet just by checking the release mechanism, but what was really impressive was my wife had seen a modern design she liked. Whala!! 1st Call Plumbing had one in stock. Chris & Tate had finished up in no time, now for some dirty work. heh, Thank you 1st Call Plumbing. read more

1st Call Plumbing & AC - before - Plumbing Near Me - San Antonio, Texas

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Highly recommend! Friendly professional folks, great communication, reasonable prices, and fast completion. They work hard to do everything right. Will absolutely call for future needs. read more

They were open on July 5th even though it was a Holiday. They came out and installed a new a/c the next day. Helped me set up a loan. When I had a problem they sent out a representative the next day explained the problem and fixed it within an hour. read more

My mom called 1st Call Plumbing to check for a leakage at her home. She was recommended this company by a family friend. It was easy to make the appointment with Teresa and they came out the same day. Reno and Cory were very professional, wearing masks. They used a camera to check for leakage and determined the source of the leak. They didn't charge for their visit and recommended that we follow up with an appliance specialist. Thank you for your honest and efficient help! read more

We've used 1st Call multiple times over the past 3 years for some difficult plumbing jobs. They are professional and competent. They show up and get the job done quickly and correctly. Their automated systems let you know who's coming to your house and when. I like them because I have confidence in them and their work. read more

First rate service. We had a tankless water heater installed. They talked us into the brand they carry (Navien). This system requires the Navicir recirculator which is problematic. It continually has a Popping sound that is loud. Plus the hot water does not stay warm/hot at the far end of the house. We previously had a takigi system that worked great will recirculating pump. read more

1st Call Plumbing & AC - Navicirc - Plumbing Near Me - San Antonio, Texas

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Another casualty of the polar vortex event 2021! Great customer service and due to the high demand for plumbers, I was kept informed as to when to expect my turn. I was called to verify I still needed a plumber and told they could be at my place within 30 minutes. Anthony and Reno arrived under 30 minutes, friendly, and both wearing face masks following the COVID-19 precautions. I had two broken pipes and the repairs were promptly completed. The water was turned on and they check for other leaks, luckily there were none. If I need a plumber in the future, I will definitely be calling 1st Call Plumbing Heating and Air. read more

1st Call Plumbing & AC - Water softener system - Plumbing Near Me - San Antonio, Texas

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I had a wonderful experience with 1st Call Plumbing! My hot water heater went out and the first company that came out tried to sell me a $6,000 replacement - he said it could not be fixed and that an electrician also needed to come out and change the breaker out. I called 1st Call Plumbing for a second opinion - Koby was there right on time, was SO nice and professional, and fixed my water heater in less than an hour for less than $1,000 - I will definitely recommend them and use them from now on - thank you! read more

If you want to get raked over the coals financially call 1st Call Plumbing, Heating & Air. Just had 1st Call Plumbing & Heating literally do a 20 minute job and they charged us $621or $31 dollars per minute!!!!! That was with their 5% discount. I called their office to complain or negotiate, got shuffled around and was told they would call their techs Nate and Jake with updated pricing which was no less than the 5% Nate and Jake were able to give up front. Placate the customer to get them off phone only to maintain pricing. Yesterday one of our Pex elbow connections sprung a leak and was dripping through our ceiling so my husband cut through the ceiling drywall to see where the leak was coming from, pulled insulation out, covered everything nearby and ran a spotlight the the site. All these plumbers had to do was bring their special crimping tools, attach a new joint, and throw on a foam noodle for good measure, and carry their own ladder in and out. At core only took MAYBE 20 minutes of work. $31 per minute or $621 later we decided never to call these crooks again and highly recommend no else does either. They lure you in with a free quote and quick service, not worth it unless you have money to burn! read more

Ricardo came out to look at our air condition to give us a diagnostic assessment. He was professional courteous and gave us the information we needed to know how to address our problem. He wore a mask which is very important with the current Covid 19 situation and explained everything he was doing with the diagnostic check on the unit which I greatly appreciated. I would definitely call this company again to address an issue. read more

Need new commercial, lady's voice is so annoying. Get her off the TV. Company maybe good but she ruined the incentive to call

I was charged $395 for a $30 capacitor. Their invoice had no detail of the labor rate or any breakdown. The tech was at my house 30 minutes. First and Last time I'll call First Call. read more

I cannot thank the people at 1st Call Plumbing enough for fixing my leaking (from freeze) outside hose bib, from the phone scheduler, to Chris and his partner. It was of course on a weekend and I was first given an appointment the following day, but the scheduler said she would contact me if it could be sooner. Within 15 min. She called back to say they could be at my house within 15 min. Chris and his partner (sorry I cannot recall his name) were courteous and professional. They competed the repair quickly and also provided a quote to replace my street shut off which is not functioning. 1st Call Plumbing will now be my plumbing service. Thank you again! read more

I called 1st Call Plumbing for a sewer line repair. They were on time and professional. Justin explained what had to be done (4 ft access hole and 10 ft tunnel under the house). They got to it right away. Everyone I encountered during the process was very polite. They are my "go to" plumbers! Thanks, 1st Call! read more

I had water pipes that burst with the Texas Snow Storm, Uri. I called 1st Call Plumbing because they sent me a flyer, and represented themselves as a "Family Owned" business. When the technician came, my "Free Estimate" was a contract he presented at the curb. $175.00/hr. for leak detection with a 4 hour minimum ($700.00) and a repair cost of $595.00/hr for repairs with a 4 hour minimum ($2,380.00). Then there was the cost of the plumbing parts. This was a contract for over $3,000.00 and they had not even looked at my broken pipe! There was water leakage in my wall but the service technician said he would not be dealing with that. He would be doing a "deversion" to get my water back on. I would need to call someone else to deal with the dry wall and water leakage in the wall. I hadn't had water in my house for Two weeks, and he said "Other People Are Paying It " Wow! I declined to sign their contract, and called the owner, John. He claimed this was not how his company did business, but they sent these contracts to my email, and had a recording of my conversation when I called for a service request! I'm going to wait a few more weeks to get a reputable plumber who really cares about people and does not treat their customers like a business opportunity. read more

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Last call plumbing heating and air has their heads up their asses. 230 bucks to stop a leaky tub faucet. WHICH SHOULD BE UNDER WARRENTY as they fooled with it the last time they were here. never again will you see another penny of mine . read more

The plumber resolved my issue of removing a water heater in the attic and running a new line from the water heater in the garage including a circulation pump. He did not try to sell me something I didn't want or need. read more

Once again, 1st Call came to my rescue in record time. With the freezing weather, a hose bib coming out of my house burst. My house looked like a fire hydrant. This is the second time I've used 1st Call and they were just as professional, efficient and responsive as they were the first time. Within a few hours they were able to send someone out to help. Josh and his apprentice Julian were friendly, knowledgeable and got the work done very quickly. Water was restored to my house and Josh gave me some pointers on how to beat deal with the cold weather. Julian even found one of my earrings that I had lost in the yard, in my frantic attempt to get my water shut off. The service was excellent and the price reasonable. I really can't say enough good things about the company and it's staff. read more

Also was charged $395 for a capacitor replacement. Part lists for $65 on multiple sites and the technician was there for 30-45 minutes. Spoke to the owner who stated this is the price because they are a "big business" and have large overhead expenses. Bad business practices, will not return or recommend. read more

We needed some help with our bathtub spout diverter, and Reno from 1st Call Plumbing came over to take care of it. He was friendly, professional, and did a great job replacing it. We will definitely recommend and use 1st Call Plumbing again! read more