I booked a chimney cleaning service online which was easy and painless. I was contacted a day or…read moreso later to confirm and was asked if they could come earlier in the day which was fine. Day or two before received additional confirmation for my time slot. Day of was notified that the technician that was scheduled for me was sick but that they could do next day, which was also fine. Then a little bit later they indicated another tech could come out at the time originally requested. Technician came and was very professional and did the job quickly and efficiently. Told me we didn't need additional work done just a standard cleaning. Quick, painless and professional. Perfection!

I would give Top Hat Chimney Sweeps 0 stars, if it was possible. I hired them to clean my dryer…read morevent. The entire experience was poor, but what I'm most upset about is that a lot of lint was still in the line after they finished. We had a heavy rainstorm and an issue with the vent at the roof resulted in water coming through the line. It pushed out a great deal of lint that I expected to be gone given that Top Hat Chimney had cleaned it that same day.

AJ was assigned by our property management company to come look at our AC unit which had stopped…read moreworking. He was very pleasant and explained what the issue was and was able to get it repaired quickly. Highly recommend AJ and Climanergy for any AC issues and know that we'll definitely ask for him if any future issues arise.

Yes you charged me twice. $125 and refused to refund me even causing more damage and not repaired…read moreanything.​

Look guys, we all get it losing your AC in the midst of Summer is every Texans own personal…read moreinternal hell. Being held captive in a hot house with the still Texas Summer heat is brutal and we all know that is putting it mildly. I want to respond to the Nay-sayers on a few posts here. First of all, the new Operations Manager is Barbara and this woman is AMAZING! Don't have any experience with the former lady. WOW!!! Talk about taking ownership and taking it personal about making sure my HWA warranty wasn't lost in the shuffle of the Home Warranty of America company holding myself, and family hostage in a sweltering home in the summer. Let's just say HWA delays lasted 27 days nearly the entire month of May. It was getting hot. Thank God I live in an established neighborhood with many extensive trees that cast a ton of shade or it would have been UGLY!!! Thank God for Barbara who took calls on weekends, texted me regularly throught out the day, took her laptop to her child's baseball game to try and submit emails to HWA about my claim after her defined work hours. Yes we talked on the phone whilst she was at her daughter's softball game. Talk about comittment. She only put the phone down when he daughter was at bat. Talk about committment. She got on base by the way. Barbara took this situation very seriously, She escalated calls emails to Directors and Supervisors and was very communicative along the way. We stayed on hold with HWA so much it literally cost me hours of my time per week to try and keep them on their toes. Please understand that if you have issues with the delay in working with HWA claims around cooling concerns... IT"S NOT Cool Masters fault. I witnessed the debaucle first hand after like my own personal 5th and not final time calling ( seriously lost count) into the Authorization department. During this call with HWA, I was told there was a delay from the Authorization Department of 5-7 mins. That delay really equated to an hour and 10 minute way. Mind you this was after a 57 minute on hold wait time the day prior and I was just calling to check the status. The HWA program is rampant with lack of ownership of any of their employees to resolve anything. Their idea of help is passing an email and hoping someone reads it and then decide to resolve, authorize or pass the buck. It's a vicious cycle. I lost count as to how many time Barbara of Cool Masters and myself lost time and lost days waiting for authorizations for replacement parts to be released at the authorized part location for us to be installed. Their bumbling and ineptitude literally cost me and my honey about $3000 in lost wages ( I'm in finance and he's a Union Electrician so it cost us extra money) in awaiting appointments for them to release installers with the appropriate unit to be released. During this time Barbara kept up her end of the deal and then some. She communicated with me daily if not more than once a day to lay status of my claim and shared with me that sadly this is the same fate for many others. Unfortunately, not many as proactive, tenacious and persistent as I. I made it my mission for myself to engage the company and see the man truly behind the curtain at HWA. Sadly it was worst than Oz as no one ever took responsibility. Until the word lawsuit was mentioned. What they didn't know was I was going to be an attorney prior to doing what I do now and I actually knew what my contract meant as far as their obligations to me. So please, don't blame Cool Masters for the flawed nature of a horrible Home Warranty Program. Barbara and team are great. You just may want to be forewarned about the possibility of the madness that can ensue when laying claim with HWA. By the way, I promised Barbara a bottle of wine. You get a bunch of mad respect when you have to go to battle with someone for about a month's time when dealing with HWA.

My elderly mother's AC was not cooling this summer and the tech came out and added freon to the…read moreunit. The next day it quit cooling. We called our home warranty department to come out and take a look and they told us that the coil was old and rusted and whoever put the freon in should not have done so with the coil in this condition. Coolmasters invoiced my mother $275 anyway, and when I asked for the invoice to be voided, they refused. As someone who spent over $14K with them on two brand new units 3 years ago, they just lost me as a customer, forever. Over $275. Way to go, Coolmasters...

My neighbor recommended this roofing company to me and they did a fantastic job. Their…read morecommunication was great and they replaced the roof in one afternoon, precisely when they said they would. They cleaned up immaculately and the roof looks great. They even filled out a form for my insurance about the type of shingles to get me the biggest discount on my home insurance. Highly recommend.

They redid my roof. They replaced it with the ugliest shingles I've seen. Too dark and not a match…read morefor color of my house. I asked for a light colored one to reflect the heat. I wasn't there when they did the work to say no not that color. Then they missed the back patio on their satellite quoting system. This cost me an extra 600.00 to have done. Then that same patio started leaking. Called in several times and was told they would come look at it. Well they are now ghosting me. Now that they wont return my calls I ended up having to call another roofing company to fix the problems from the leaking roof. I would NOT recommend this roofing company.

Nehemiah Young bid on a job to redo my roof with elastomeric coating and to re-shingle part of it…read more His price was very competitive, he showed up when he said he would, answered my questions, and completed the bid to my specifications. He did not win the bid, but only because I had previously dealt with a contractor for the other company and decided to go with them. I explained this to Mr. Young and he was very gracious about it. He is a go-getter with a great attitude, knows what he's talking about, and I recommend that you give him a shot at your next roofing project.

Austin Commercial Roofing came out to give me an estimate to fix a leak I showed them. It was…read morepricey but they said there was a 10 year warranty. So I paid them for the job. A few days later it rained and it leaked in the same exact spot. They said it was another point of entry and refused to take care of the leak I hired them to fix. They want more money to fix what they were supposed to fix in the first place. Now the carpet is getting moldy from all the rain we had and they won't even come out to take a look unless I pay them nore money. So the leak is not fixed and I have no 10 year warranty... The pictures show how bad the job was done. I would have not hired them if I knew they were not going to fix the leak.

Victor has work on my air conditioning and heating unit on several occasions. They have always been…read morevery professional provided me with reliable and outstanding service. They are very upfront about costs and services needed. On this occasion I had them install an Ecobee4 thermostat to replace my old unit. Not only did they do a good job on the install getting it done quickly they also pointed out some things that I would've missed if I would've tried the install on my own. Hint the elusive C wire. I would highly recommend you contacting them for any HVAC services

Service was done but once i noticed an issue 2 months later they would not take responsibility…read more Owner is rude when I tried to explain what the issue was. He will not come out and even look at it saying they dont make mistakes. I now have mold growing in my vents do to a water line that will not drain. I also have to pay someone else now to fix the issue and to get my vents cleaned. The owner says he dors the work but actually has another person who isnt certified do the work. He also told me his buisness has an A+ rating at the BBB but they are not even on their website, I looked them up to report them and they dont come up.

They cleaned out our laundry vent, did a great job. Very nice and courteous, arrived promptly and…read moregot the job.

The shingled roof replacement on my house was an easy, excellent experience all around. Cheryl and…read moreJohnny were personable and quick to respond to any and all questions I had, and kept me informed every step along the way as the job progressed. They clearly are experts as relates to the area of roofing replacement, and took great pride in the work they and their crew did. My new roof looks fantastic. They are fast, professional and their work is competitively priced. I recommend them without reservation.

Johnny and his crew recently installed a metal roof on our house and we couldn't be happier. They…read morewere the first quote we received and we didn't bother getting any others. The price came in right at what we expected and he and his wife were as nice as could be when they came out to give the quote. His crew spent three solid days on the job, taking their time and paying attention to detail. Several storms later, no leaks and we're happy campers. Don't hesitate to try these guys out for your new shingle or metal roof.