when my car did not come out clean on the side panels, Mike (the owner) invited me back for a wash…read moreand made it right Great customer service! i am and will continue to be a regular there!

Only been here a few times, when I don't have time to go to route one in Saugus car wash. Over the…read morelast five years, I've been a big fan of the touchless washes. they just upgraded here and figure id try it out, wish I could say it was great, but my car is literally filthy. It doesn't even look like it was washed. by far still Saugus car wash has the touchless and a soft touch with soft cloths. It's still the best around hands-down. My car wasn't even filthy. There was a little dirt on it even even the Saugus one fully touchless would've literally wiped it all off no problem. The fact that I spent 24 bucks and my car is a mess mad annoying its Easter Sunday come on man‍

This used to be the Mr. Sudzy and has recently (in the last few months I believe) changed hands. I…read moredrive by every day and used to go out of my way to another local auto car wash because this one always left my car dripping wet after paying $10 for a basic wash. I decided to try it today as I had read some good reviews on a local Facebook group about how helpful the new ownership/employees were. I drove up to the auto wash and there was one vehicle being "serviced" by the attendant and one in front of me. It moved rather slowly because the attendant took some time to pre-soak each vehicle. I was looking for the pricing (which typically is posted in fairly large print at most car washes right outside the entrance to the car wash) but there wasn't one there ... at least I didn't see it but spend about 5 minutes "waiting" for my turn. As I pulled in, the pricing was on the attendant's "register" about the size of a letter sized piece of paper. Maybe their signage is still being printed since there's been a name and ownership change?? I usually just get the basic wash which was $10. The attendant took a few minutes to pre-soak my car before sending me through. As I exited, I noticed the "cover" to the drive side side mirror had fallen off in the car wash. It wasn't their fault as it was already lose because I hit the garage door opening one day and cracked it. Waiting for me right outside the exit was a young man there with towels ready to hand dry my car. I asked if they find it in the tunnel tonight if they could save it for me and I'll pick it up tomorrow. He happily offered to retrieve it on the spot for me. Luckily he found it and snapped it back on for me and carefully dried my car by hand. On top of that, he took notice that I had dropped my driver window down to speak to him and offered to wipe that down for me after I put my window back up after tipping him, of course, for his superb service. Did they change any of the mechanical components in the car wash as a part of this business sale/purchase? Probably not since my car was still pretty wet when I exited but their customer service (particularly the young man who dried my car) is what earned this 5 star for me. I will be back!!

Seems like a modern car wash. I did a couple cars through their Soft Touch line…read more You arrive and follow the excellent signs to whatever service you want. You use the kiosk to give it your credit card, order the wash you want. Then you move forward to the tunnel. At that point there are two workers there that will manually soap down spots of your car. When I drove my wife's Santa Fe Sport through her car wash came through awesome. A couple weeks later. I came in with my car. I ran my Rogue through. There were spots on both front windows not cleaned and corners of the tailgate that are concave in shape. I contacted the car wash through their web page and quickly got a call back that I was unable to answer. I also got an email so I responded to that. Showed them a picture of one of my car's missed spots. They seemed very interested in the feedback. They told me they made a change within tunnel and that with my feedback they adjusted some of the angles of things to provide a better wash. That was pretty much the end of the contact. I was pleased that they were willing to look into it and they really did seem genuinely concerned. Although I never asked for a re-wash I was quite surprised that they didn't offer it. Actually disappointed is the better description. The other issue I had was when I ran my wife's car through it came out with a certain pleasant odor which was just the polish product they use I think. I got the same level of wash for my car and there was no smell which makes me wonder if they even did the appropriate wash. I was wondering if the employee on duty just gave me a basic wash by accident. This really put me off. And I may be mistaken but I saw no way to verify that the wash I paid for was the wash I was getting. This was my first experience at this car wash. I'm at the point now that I'm uncertain whether I want to ever use them again. The services seem inconsistent, they miss spots, and don't stand behind their work. The picture I'm attaching to this is just one of the spots that was missed. It's the corner of the window. The horizontal clean drip marks is run off where the car was washed. I've never seen missed spots in a car wash before. ========================== EDIT:I was definitely contacted by the owner after this yelp review and invited to come back. He said he thought I was a regular customer with a subscription and figured I would just run through again. Although if that were the case I would have just gone in a circle right then and there. So regardless of the reason it is clear they do stand behind their work. I'll update the review when I manage to find time to bring the cars there again.

I wanted to sign up for the unlimited car wash subscription for 24.99. They were running a…read morepromotion and I was able to get a month of the 42.99 subscription for 9.99. Great place, Highly recommend!

I had a renewal issue that was given me with the incorrect data. I dropped by the office , showed…read morethem the email. They corrected the problem immediately. I was happy with the cleaning and ease of use. Minit is my go to car wash

The touchless car wash is $14.00 and it doesn't clean your car. I should have figured that out…read morewhen they flashed up the option to pay an additional $3.00 for an extra wash to remove bugs, etc. It certainly didn't get all of the mud and dirt off my car, windows and wheels. In addition it managed to remove one of the magnets I had on the back of the car even though I've been through other car washes which didn't do that so I didn't expect Id have to remove it in order to get through the car wash with it on the car and of course there is a nice dirty outline of where it used to be on the car. Quite disappointed in this car wash and won't be going back.

I came here today to wash my Jeep. It's a two-door soft top. And I've never washed it at a car wash…read morebefore actually I've never been to a car wash before. lol But the owner came out and helped me he walked through all the steps. Very grateful

I called and specifically asked if they do an undercarriage wash and was told "oh yeh and it's the…read moremost powerful one there is it's amazing" it was an AI voice I went I queued and it does NOT do undercarriage

I really appreciate touchless car washes because in NY, we don't have much and the one I go to…read moresucks. I just go to get the salt off Anyways, this is a GREAT touchless car wash. Perfect for any car enthusiast that cares about their car. Once again, it's touchless so don't expect perfectly clean. The whole point of these in winter is to get salt off your car I paid for the best $16 wash because why not. You can pay with card or Apple Pay. When the door opens, the stream of water that cleans the bottom of your car is insane. It's a beautiful fan ensuring complete coverage to rinse all the salt off. The one I have in NY sucks. Then you drive up to where it says and then stop and let it do its thing. Make sure to drive slow out so the dryer can do its thing Here are the results. Once again, not perfect but it is excellent for a touchless wash. Nothing ever beats a contact wash from a professional detailer

Headlight cleaning. I called today and had an apt 2 hrs later. Best job and service from the detail…read moreshop. Pricing beats all 5 star service. Quick and easy

The service is great !! I always bring my car after winter for detailing Billy is great !!read more

I wish I would have done a before picture. I came to get a quick wash and detail. It's about $50,…read morebut my car was filthy after a 20 hour trip here from Florida and the snow we had last week that was up to the door handles so we agreed on $60 which I felt was fair. The set up was a little confusing to me as a newbie, but the car wash entrance is around the back to the left when you pull in. Everyone was very nice and my car looks freaking great. They only accept cash tips so I will have to take extra cash next time I go. I felt terrible, but I've grown so accustomed to tipping using Venmo and CashApp - that's definitely on me. I will absolutely be back. My car hasn't looked this good in ages and I felt bad sitting back in my car because it looked so nice. Great to get in and see salt and pine needles everywhere.

Disappointed with how the damage to my vehicle was handled. Basically being told it wasn't caused…read moreby them. They were dismissive and not concerned about losing a loyal customer.

I've gotten my car washed here several times in the last six months. Service is pretty quick and…read morethey do a good job cleaning inside and wiping everything down. I do the $44.99 car wash where they do the spray wax at the end and my car is clean and shiny when I leave. The person who rings you up is friendly and always recommend the monthly membership if you come often. I would if I did come often because the price is pretty good. Highly recommend this place to wash your car, whether you let them do it or if you do it yourself in the self service bays. Prices are reasonable and quality is good. Don't forget to tip the guys who are wiping down your cars!

Why am I asked if I want my windows cleaned after already paying for that with my receipt in my…read morecar? Was told I was all set and drove off with a door left open on the rear passenger side. Did not clean my interior rear view mirror. $45 all inclusive? Hmmmm?