Amazing company, truly first-class care and expert service - they stand by their word and get the job done right, the first time! Thank you to Randy and team for all the amazing service you've provided to us over the last 10 years since we moved to North Texas! read more

Don't really recommend them. Overly expensive for their service charges. Don't recommend unless you want to screw yourself. They are responsive, but that's bc they're ready to charge you for exorbitant amount for service and instead of repairing or replacing a specific parts, their solution is to sell you a whole brand new unit, which is 7x amount of a labor cost to replacing the part. read more

We always use 1st Class Heat and Air for our servicing needs. We had put off our routine maintenance for a couple years but set up this appointment a week ago. The technician was on time, he assessed our unit, it needed an acid washing and also needed a new capacitor. There was no pressure, but we listened to his recommendations, and he performed all maintenance in a timely manner. Our technician was Aaron Buckley, he was very friendly and knowledgeable, and took the time to explain everything to us, and give us recommendations, also about changing the A/C filter. We will continue to use 1st Class Heat & Air for our A/C unit needs!!! They are awesome! read more

1st Class Heat & Air - Our expert technician! - Heating & Air Conditioning/HVAC Near Me - Plano, Texas

Great company I've used multiple times with the best options at competitive prices! Quick response times always

They definitely know what they're doing! this is the only company I trust with my AC! They are the best for sure.

I was a customer for 22 years and 5 AC units to replace or repair . My last unit was put in in July of 22 . The first maintenance was about 5 months after to find a leak .I was charged to put dye in the unit to find the leak. The unit has stopped working and the coil must be replaced . With a new company , I found out that 1st class has been charging me double for faulty equipment and service . The third AC unit was installed incorrectly and the ceiling, walls, and interior wood had to be replaced and painted due to a severe leak. This company took advantage of me and overcharged me about 20 thousand dollars . I can not recover this money , but at least I may prevent someone from being overcharged and taken advantage of. read more

Thought I was calling a company used previously. What a pleasant mistake.... They kept me informed throughout the entire process, fast, friendly, and very reasonable price compared to the other company. read more

We needed a replacement compressor, still under warranty, and were charged $3200 for only the LABOR. Several other companies have told me they wouldn't have charged more than $1850. I asked Randy to reduce the price but he wouldn't budge. I don't normally leave reviews but I'm doing so as a public service, to keep others from being overcharged. read more

These guys tried to sell my recently widowed mom a new unit for $16k! My brother in law fixed it for $300. This is a scam and they should be ashamed for operating a business that preys on unsuspecting widows. They claimed the board was burned and it was perfectly clean. They claimed the Freon was low but you can't test that unless the system is running. SCAM ARTISTS! read more

I wouldn't trust my AC to anyone else! They always send someone very quickly especially when the weather is extreme. They're quick to provide service, reasonably priced and help with payment options. I highly recommend them for all HVAC and AC needs! read more

I was very disappointed to find out that the alleged issues the technician claimed were present on my mother-in-laws AC unit were, for the most part, a complete fabrication. While there was a legitimate issue with the blower motor not functioning, she and I were both told by the technician that there were burns on the back of the control board, cracks were visually found on the heat exchanger, low Freon levels, a noisy outside unit, and that the furnace needed to be replaced. She was quoted almost $15K for a new system or almost $6K for a furnace-only swap. After receiving this information a second opinion was obtained - there were no burns on the back of the control board - so that was a flat out lie; there were no visible cracks on the heat exchanger (and the proper way to test for a cracked heat exchanger is with a combustion gas analyzer while the furnace has been on for a few minutes - a visual inspection is only sufficient if there are cracks seen at the front of the heat exchanger, where cracks would be easily visible, but there was no evidence of cracks found by the second technician) - so another flat out lie; the Freon level was exactly where it needed to be (the initial technician could not possibly have tested for proper Freon levels without the blower fan functioning, which it was not) - so another flat out lie. And of course the outside condenser unit was noisy, as it was attempting to run in an incorrect state, while the inside blower was not functioning - it would of course make weird/loud noises before ultimately overheating and going into a safety shutdown mode until it cooled off and tried to run again - so a misleading statement that was designed to make the homeowner think their outside condenser unit was failing or had failed, without offering a valid explanation for the noise. Once the blower was replaced, the outside condenser operated normally, with no abnormal noises. Ultimately the problem was completely resolved with the second technician (not from 1st Class Heat & Air) installing a replacement blower motor for less than $300 total service call - this was MUCH less than the cheapest $6K furnace only replacement cost that my MIL was quoted initially (and only a small fraction of the almost $15K she was quoted for a full system replacement). Thank the Lord for knowledgeable people who DON'T want to take advantage of the elderly, females, and uninformed. Do yourself a favor and stay away from these folks, especially if you are a woman and/or elderly. And ALWAYS get a second (or third) opinion! read more

My air conditioner stoped working on a Monday evening. I called I 1st Class Heating.& Air the next morning and they had someone come to my house within 30 minutes. John Dutil was the technician who came to my house. John was very professional and very knowledgeable in what he was doing. He also answered all of my questions. I will use this company again. read more

My AC went out on a Sunday and John came to check it out! He was very friendly, honest and helpful! I needed a new compressor and they set it up that same night! Victor and Juan (I hope I remembered that right) were nice and hard working! They installed the compressor diligently and professionally. So grateful for 1st Class being open on a Sunday and grateful for the guys that worked in this blistering heat! Thank you!!! read more

It's weird to see the negative reviews on here. I'm very skeptical about service companies, because I've had plenty of bad experiences with poor service and ridiculously high prices. But that's not been my experience here. We've had two a/c emergencies, two years apart from each other, and called them both times. Both times, they came out and did a major job on the same day. Both times, I checked prices online afterward (when it's 90+ degrees in your house, you don't have time to shop around), and the prices we got were fair. Both times, the part they were replacing (furnace first, condenser second) was well past its life expectancy. Again, I checked online afterwards, looking up serial numbers, and our condenser was 20+ years old. They warned us about it when they replaced the furnace, but we weren't ready to pay for that. I've had nothing but great service, and they've saved us in two Texas summers. Call me a loyal customer. read more

I had a fan failure in one of outdoor condenser unit and called 1st Calls Heat and Air as they installed two indoor AC units few years back. Technician was quite skillful, diagnosed a faulty motor and replaced with new one. The first one did not work and then replaced with new one next day. Since I had enormous trust in technician since my first interaction 2-3 years ago, I accepted $1,100 for motor replacement cost. Upon searching for same make of motor, I found it costs only $208 max. And when I called owner, he straight forward said they don,t negotiate service cost and are flat rate charge company. Can't believe they cannot even justify the price they charge. Try to avoid such company... read more

Hot day. I am a single woman living alone. I am always skeptical. But this week a nice young man came to my door. His name was Aaron B. He was very easy going, knowledgeable, and trust worthy. He not only offered to fix my AC but gave me options on how to make my unit more energy efficient. He really impressed me. 5 stars to this company if all their employees are this great. read more

This place is the bomb, in a good way. We noticed our upstairs A/C went out when my wife went to put the kids to bed on a Monday night. We called 1st Class Heat & Air 24 hour emergency number and were told a crew would be out the following day at 9am to figure out what was going on. We knew out A/C was old and probably needed to be replaced. They recommended the entire system be replaced and we agreed. They had an install crew come out at 1pm the same day to install the unit we agreed to. The crew worked until 10:30pm that same day to finish the installation. It was 108 degrees outside and 103 in our upstairs room. I'm not sure how the crew can work in the attic in that extreme heat. What amazed me the most was that from realizing there was a problem, having it figured out, and having the entire replacement unit installed was all done within a 24 hour period! I did have one thing that came up on the thermostat and called the next day. We were promised a nicer thermostat than what was installed. The sales person was very understanding and sent the crew back out to swap out the thermostat for a nicer one that we were promised. I highly recommend this company for any A/C issues you might have. We had our downstairs A/C replaced about 5 years ago and it's worked great. read more

I want to say how pleased I was with Keegan Dutil with A1 Heating and Air. My AC went out late evening! I called to get technician on July 3! Not great week to have a AC problem. Within 2 hrs Keegan was at my house to diagnose and fix it! Yeah! Clean cut, well mannered young man! Repairs were reasonable and area left tidy. I hope I don't need repairs again, but would definitely call back and request Keegan as my technician. read more

I've been a customer of 1st Class Heat & Air for six years and always received excellent service. My current air conditioning condensing unit was less than ten years old but required numerous repairs due to poor quality parts and workmanship by the manufacturer. I recently contacted 1st Class Heat & Air because the unit was no longer cooling. The diagnosis indicated a replacement part supplied by the manufacturer from a previous repair had failed again resulting in extensive consequential damage and costs not covered by the manufacturer warranty. Since it was not cost effective to continue repairing the poor quality unit, they made a competitive offer to replace the condensing unit with a brand that had a significantly higher reputation for quality and reliability than my existing unit. The new unit was promptly installed the next day to my complete satisfaction. I highly recommend 1st Class Heat & Air due to their outstanding integrity and service quality. read more

I'd give them zero star if I could. Go and find a more competent AC company. My two 4-year old AC units were not efficient early this year so I called 1st Class to check them up in May. They told me my refrigerant level was low and there must be leaks somewhere in both systems and suggested put a die in each system to perform leak search. My refrigerant level was also low last year, so I gave them the green light. However, when they came back two weeks later, they couldn't find where was leaking. So I spent $500 for nothing and another $500 to fill up the refrigerant, which turned out to be nothing as well because it all got leaked again in months. Yesterday, I called another company to check my units again and it didn't take them long to locate the leak. They used a meter only instead of a die to locate the leak, because they think the die is bad to the system. I didn't have to wait two weeks either because of this approach. It turned out the leak was due to the coil and I learned later that 90% of the cases the leak is in the coil. And this company told me that they could feel the oil and water coming out of the coil, besides the result coming out of the meter. This sounds so obvious so I don't understand why 1st Class couldn't find it. Anyways, this other company helped replace the broken coil today and luckily the parts is still under warranty. I'm glad that I called another company this year because the warranty is going to expire in months. So don't be tricked by the low service call fee. It is more important to find a competent AC company, because their incompetency will cost you more down the road, not to say their higher refrigerant price compared to other companies. read more

NEVER !! Never experienced Services, and customer handling so bad. Agree 100% with Lisa and Mark. They wasted my two days after having scheduled appointments. Nobody showed up! When called them after waiting for 3 hours, lady on phone told (who is helping this business to close down BTW), lied that we called you many many times. When in fact i was waiting for their tech to come holding the same phone all the time. When asked about reason, she suggested to get the refund rather resolving and taking care of it. Guys please, listen to people and try any other company out of those 100's available and i don't see any reason why you can't. wishing you Best ! :-) read more

Teresa and Randy at First Class are great! I had to have 2 new units installed in my home and they made it so easy. When I called they were out within a couple of hours which was shocking because normally you wait forever for service people to show up. The service man Chip walked me thru what the issues were and we settled on the new units. I had both of my new units installed the next day! Such fast and great service and with this 100 degree heat it was much appreciated. read more

The temps this week are supposed to steadily stay around 99*. The inside of our house was hotter than being outside. Got out of work and just as promised... 5 pm Chip came to our rescue. They worked around our schedule. He tried to fix the AC by swapping out a worn out part but the machine wouldn't budge. Chip tried again with a higher quality part but the AC was shot. This unit was 12 years 1 month old... Solution = we needed a new unit. After figuring out the finances Victor and his grown son soon arrived to do the install. They know their skill!!! These guys gave it their all to get us (including our dog) comfortable today...they left @ around 9:45 pm. PROMPT and PROFESSIONAL... These men live up the their company's name. AC is a necessity in TX not a luxury, get some from these guys if yours is broken. read more

My A/C was cooling intermittently for a couple of days until it finally went out on a Friday night. I called 1st Class because I had used them before. The last time, they were able to fix my issue at a small cost, so I was hoping for the same. I was given a range of two hours for the technician to come out, and he was only about 15 minutes late, so I was okay with that. I'm just glad he was able to come out so late on a Friday night. The tech's name was Chip, and he has been doing this for over a decade now, and his experience showed. He was able to diagnose the exact issues and fix them immediately. He was in and out in about two hours. The cost of the repair was a little high for me; especially since the last time was so little, but I imagine it would've been a pricey repair no matter where I went. I just had peace of mind knowing that Chip took care of me this time. His expertise made me feel better about the amount I spent. I didn't have to replace my unit, so that's a good thing, and I'd been in that house for 10 years now. If I ever need air or heating services, I'll definitely call 1st Class and specifically ask for Chip. I always go with the guy who has the most experience. read more

I think this company does a good job on fixing AC problem, but I question their pricing. I used them to fixed common AC problem, but just this past week, my AC completely stop working and determine by 1st Class Air technician to be unrepairable. I agree with the diagnosis, because it's a very old unit and replacement was overdue. I got a free estimate, which was $7,400 for a new AC Unit with gas furnace (Rheem 3-ton, 13 seers)...Naturally, I thought it was over priced and told them I will think about it. After doing some research, I found the average cost for this AC unit is around $2,000 to $2,500 range. So this tells me they charging $5,000 for labor and other fees.... I was able to find a much better AC Unit (Rheem 4-ton) with installation by skill technician for $4000. I'm so happy with my new unit and glad I went with a different company... Anyway, to make the long story short, this company is OK for simple repair, but look somewhere else if you need to replace your AC unit..... read more

Do NOT trust this company. I had them come out to figure out why our AC went out. We talked to our friend who has an AC business but lives far away and couldn't make it out soon. He said it sounded like just a simple blown fuse. I specifically asked the gentleman who came out if it was a blown fuse and he said "I wish it was that easy of a fix." He kept telling me different things were wrong and then said he was going to double check something outside and came back in with his iPad with $1100 dollars worth of charges for a "burnt low voltage wire." He left and we talked to our friend who has his own company and he said that was ridiculous and that he'd come out and check it out for us. I called 1st class technician back to see exactly what they needed to do and he ended up saying that he didn't really know what he was wrong but that it would be hours of labor to figure it out. Our friend came out and a little fuse was out. Took 2 minutes to plug in and air was up and running. Either this technician didn't know anything about air or he was just trying to manipulate me to make money. UPDATE - I talked to the company and they said they had just hired this technician and he was very upset that this had happened. My brother in law has had great experience with this company in the past so it was probably just that new technician. read more

BE WARY OF THE 5-STAR REVIEWS. The technician came out on time. The inspection of my home A/C was done reasonably quick. This is the only reason I gave them 2-stars. So, then what happened? STICKER SHOCK! The quote for the TXV replacement was 50% higher ($950 total) than what I eventually got the repair done for. I ended up paying under $600, all parts and labor by using a different co. ALSO, I turned down the $2400 quote for the replacement of the entire coil. It was less than 4 years old. REALLY? Glad I wasn't misled into doing agreeing to that repair. Plus the technician kept on trying to sell me the $129/yr maintenance agreement. I ignored answering him after the 4th sales pitch. Afterwards I was presented with a bill for $80 for the initial inspection. I had originally called in to the company dispatch based on the $39.95 internet rate from their website. I pointed that out to the technician and he corrected the bill. FWIW I phoned in to ask about reducing the quote since the part is under warranty. The dispatch tells me its the technicians decision whether to pursue the warranty replacement. The technician told me its the managers decision. The final answer was NO discount even if the part is under a manufacturer's warranty. ALSO, use google to check info on repair costs. Verify with manufacturers what is required for warranty repair. Make certain you register with the manufacturer. Read the mfrs website about ALL the details required for them to warranty a part. For example, a compressor's warranty requires that you replace the drier, otherwise your are SOL. read more

Excellent service, good work. I've used them before. I will use them again. AC going out in Texas is everyone's worst nightmare. The unit was in the attic, water leaking through the ceiling, hot, Saturday afternoon. The technician was prompt, friendly, did quality work, no mess left behind. The price fair, less than what I expected considering the disaster. Come on people, of course you have to pay for services rendered. Highly recommend! read more

Make sure to ask for Eric with First Class Air. He really knows how to take care of clients and helped us design the perfect hvac system at our home. He educated us on so many options that worked for our lifestyle and our needs. Eric is GREAT !!!! read more

Excellent - First Class; showed me there were no repairs needed and explained how the system works, and what to watch out for and steps to take to make the system last longer. I highly recommend them! read more

1st Class Heat and Air is by far and excellent company to work with. This company has something up and above that most don't have. They stand behind what they sell. Service is never an issue, they will take care of your problem ASAP, when they say they are coming you can bet the ranch on it, they are there. They have excellent employee's who will discuss and explain what ever your questions may be. I highly recommend this company for your needs. james h read more

Best decision we've ever made with doing business with 1st Class Heat & Air. They have delivered professionalisms and quality service to myself and all who I have recommended (parents, sister, and a realtor friend) prior to us switching over to this company. In fact, our realtor friend highly recommend her clients when work is needed. 1st Class have been genuinely nice and courteous every time we have any dealings with them. We recently encountered an issue with our 5 1/2 yrs old unit so their technician made several trips out to our house which we feel terribly bad since we recently start using 1st Class. Each time we call and come out, they have been super nice and fair. Can't ask for more... Thank you! read more

Called in for a quote to replace existing AC unit with a budget in mind, he flat out categorized my budget as a low end budget does not deal with it. I understand them not being able to cater my needs but a little more humility and customer service would go a long way in this business. I did not get them to do my job but with their attitude I would not want even if they were able to accommodate my price. if this is how they would treat their potential business, god knows how they would treat existing customers with little profit to be made. I dont normally write reviews about small businesses but this one deserved it. read more

When I called they were able to come same day and very nice. Ben was great and super honest he even had me call original company that installed unit less than 3 yrs ago to see if labor covered since part was under warranty to help save me money, even if it meant him loosing the job. Original company didn't so I went with 1st Class and when we thought we had another issue they even came back at 9 pm at night. I highly recommend to anybody else. read more

Have had them come out 2 times for 2 different situations. 1st was Ben and 2nd time was Art. Both guys super nice and great. If have any more ac or heating needs arise, 1st class air will be my 1st choice for repairs. read more

They came out same day and the tech (Ricky) was knowledgeable and professional. Honest AC company. Didn't try to up-sale me on unnecessary services and just explained everything to me in easy terms so I could understand. He was on time and in and out in 30 minutes even with all my questions. Laura was the one who answered the phone and handled the scheduling. She was very professional and courteous and fit me in to a time that worked perfectly for me. I definitely found a company I'll be using more often. read more

I have never dealt with a more psychotic company in my entire life! I'd give negative stars if it were possible. My outdoor unit starting to sound really bad, so I called 1st Class Heating to come check it out. The fan was going out. I was told, since it's such an old system they'll have to special order a motor for it, and it will run between $500-$700. Ouch! I said, ok if it needs to be done. Next day I had to call to see what the total cost would be...$700. I asked what's the breakdown of labor vs. parts. I got a labor rate and then vagueness. So they come out and install the new motor. Afterwards I investigated to see how much the motor was since I wasn't told. It was $140. What?!?!? That evening I call the office to find out why a $140 motor would cost $700 to install. Right off the bat I was met with hostility. How dare I question their pricing. For 10 minutes I'm using math saying, with a generous labor rate, it should only be a $300 job, what's the extra $400 for?? I got back more anger and hostility and he asks me, "how do you sleep at night?" I sleep very well thank you. Finally he says, "look. Here's what I'll do. I'll give you back your check and take the motor back." I said, "will you put my old motor back in?" He said, "no!" So I said, "No way. I am not going to be left with a non-functioning unit on a hot summer day. I will keep the motor and chalk it up to an expensive life lesson." You'd think at this time the situation would be over. He has my money, and I now own a new a/c motor. Wrong! A half hour later there is a tech, trespassing on my property and attempting to steal my motor out of my a/c unit. I said, "what's going on here!!!" He said he was ordered to take back the motor. I told him to leave the motor and get off my property. Had I not been home, MY motor, that I PAID for, would have been stolen out of my a/c unit, thus leaving it inoperable. So any company that would try to steal your property because you made them mad is just plain psychotic!! read more

Our workhorse unit (1 of 3) went out yesterday. Troy came out at noon and by 2pm we had a brand new 4 ton system in place and cooling the house. We did NOT get "up sold"like we have by others in past. I believe the reason the person below was quoted $7k was due to attic guts. We paid $3900 and were extremely pleased. We had to replace a coil last year in one of our other units. It was $3k with some other components. We called these guys back out because of integrity, quick response, and very reasonable prices. read more

We have been doing business with 1st Class Air for several years. Their response time is very short; their technicians are very professional, knowledgeable, and friendly. We highly recommend 1st Class Heat and Air to keep you cool. read more

After trying 3 different companies before this one, they were the first to get the job done right. Friendly, straight shooting, no BS. My A/C never worked quite right since my house was built. These guys fixed that and more. read more